The team is friendly and polite, and their attitude in the store is welcoming. However, despite this, the actual service has been extremely disappointing. I visited the store at the end of November for a battery replacement and Face ID repair. After the repair, my phone developed new issues. The speaker started malfunctioning, Face ID works inconsistently, I cannot make phone calls, and when listening to music the sound is distorted and crackling. I returned on 2 February, and the screen was completely replaced in an attempt to fix the issue. Unfortunately, the problem remains exactly the same. Instead of solving the original problem, each visit seems to create more issues. This situation has caused a significant waste of both time and money. I kept returning in good faith, expecting the problem to be resolved, but my phone is now in worse condition than before I brought it in. Overall, while the staff are friendly, the service itself has resulted in more problems rather than solutions. read more

What's new to say about an Apple Store? Well this one in Bromley is not a flag ship one like the Regent Street or Covent Garden branches but it does the job. I had ordered bought and paid for an item on line and been given the option to collect from a store of my choice.mBromley being my local and the fact that I had bought from it before and felt that the staff were good made it a simple choice and it was a Sunday afternoon so who in their right mind wants to fight their way into the west end on a Sunday afternoon!! Once I arrived at the store, which was heaving with the usual people tapping, swiping and testing Apple products, some people did look as though they were just sat doing nothing? I was quickly approached by one of the sales staff who started the useful can I help you pitch. I deflated her a little, once she paused to draw breath, that I had already ordered and paid for my item, so no commission here (if they get any commission on in store sales that is?) but she trooped on and tapped away on her iPod to find and confirm my order was ready for collection. Once my item came out of, I imagine a rather large fort in the back of the store, she asked me if I wanted buy a bag for £0.05p. I know the government have introduced the much needed tax on plastic carrier bags but really Apple convert to paper bags or put a carry handle on the box especially as lots of your items are pocket sized and cost a small fortune!! read more

Best service I've received in an apple store so far. I was helped by Dan on the Genius Bar who saw me straight away, quickly identified the issue and took me through the repair options. I went away for a few hours, before soon receiving a phone call to tell me my repair was completed!!! Really happy with the fast turnaround, as well as the helpful and polite service I received. Thanks! read more

New Apple store in the Glades. I didn't even know that it was here until I had to take my Mother's Mac Air in to be checked. It's quite big, bright and full of staff. I managed to book a genius bar apt in the same day (In Bluewater you have to book at least 3 days ahead). Our apt was for 1.15pm, we turned up at 1pm and were told that we definitely would not be seen before 1.15pm. In fact t was well after 1.30pm, which was the only sour note - otherwise the guy who helped us was very charming, helpful, friendly and knowledgeable. the fault is going to be repaired under warranty and basically all is good. I would recommend it. read more

Terrible store, with really poor customer service. Wasted a whole afternoon waiting to get service and when it eventually came I got none. Avoid. read more

An absolute disgrace!!! I have just traveled from Croydon to Bromley. (as this is the only Apple store with out going into central London) As i have an issue with my iphone. Upon arrival i was told that there is only one person able to book appointments with the so called Geniuses!! And after waiting to speak to this person, i was dully informed that there were no appointments left for that day and that i would have to come back tomorrow (Sunday) I asked this staff member if he could book an appointment for next day, but was told that he can only book people in for the same day!! Or i could call Apple support and try and make an appointment through them. How, when i just told him that my phone doesn't work!!! He's obviously not a 'genius'!! So i was expected to come back at 10am on Sunday morning and wait around outide the shop, (as it doesn't open until 11am) to book in an appointment for later that day. So in short, the worlds most valuable company expects me to make 3 journeys to their shop and back in order to get some service!!! Here's a solution....... Employ more staff.......!!! This is the last time i buy an iphone. Apple should be ashamed of themselves, if this is how they treat their customers. read more

I bought an iPhone7 from the store in Bromley but after 7 days the screen went blank. So off I marched to the Apple Store to get a new one. Not only did they immediately replace my phone they also replaced my tempered glass screen protector even though I never bought it from apple. I've never had such good service from a shop as I received today from Apple. Well done to the team there x read more

I was horrified at the service I got from the Apple Bromley branch on a quiet Saturday evening (yesterday - 24/9/16) about one hour before the store closed. I went to the store with the intention of asking for an introductory demo of the new iPhone 7 and the new additions compared to the iPhone 6, and if l felt it was suitable for me after the demo I was prepared to buy it on the same day. On my arrival the store was quiet with more sales assistants than customers, the Genius Bar which is usually packed had 1 or 2 customers. Since this is my local store I felt I would take the advantage of the store being quiet to enquire about the information I needed quickly and avoid waiting around for a long time. As I entered the store , there were groups of 2 and some 3 employees discussing amongst themselves, nobody asked if they could help so I walked down the entire length of the store to the back where the Genius Bar is. Since the employee at Genius Bar was engaged with one customer, l retracted my steps and decided to interrupt the employees who seemed idle and had no customers they were attending to. Since the idle employees were talking, I stood at a prominent position where they could see a customer needed their attention but when this was not forthcoming after a couple of minutes, I had to interrupt saying I needed some help with the new iPhone 7. I particularly chose the employee with the iPad who I felt might have been the person in charge for that day. He said just go to the front of the store and talk to the assistants there and turned round and continued with his conversation with his colleague. He did not appoint any particular person to attend to me as I would have expected. Anyway I retracted my steps moving towards the front of the store, the 1st set of 3 employees talking amongst themselves I encountered, did not acknowledge my presence even though I was in a prominent position where I could be seen clearly, being a tall person. It was not my intention to listen but being nearby I could hear their conversation and they seemed to be talking about social plans for the weekend. After a couple of minutes, the lady in the group said 'just a second' and then continued her conversation with her colleague for another minute then left. I told her colleague what I wanted and he also sign posted me to another set of colleagues at the front of the store. The colleague he sent me to was talking to a man who wore a similar coloured top to his , I interrupted them politely telling them what I wanted and the employee politely informed me he was already talking to his present customer. I quickly apologised and informed him I thought they both worked there because of the similar coloured T shirts. I was back to square one with nobody to help. So I went back to the employee who had signposted me and still did not have a customer. I informed him how I had been sent from pillar to post and this was no way to treat a customer and again told him what I wanted, he was reluctant to move to the table with the iPhone 7 to show me the features I was enquiring about and was more keen on staying where he was to recite the features. I felt this was not good enough and poltely told him I would rather he showed me or demonstrated what he was talking about on the phone. He reluctantly moved to the table with the iPhone 7 meanwhile complaining and muttering 'there is a queue'. I replied telling him there is no queue at this moment in time and I had to come back to him because there was no one to help. He replied saying I was talking over him and being rude. I asked him what he meant by me being rude , he could not answer this question and said do you want this information or not in a condescending manner. By this time I had had enough of this appalling customer service and told him this was no way to treat a customer and walked out of the store, not buying the iPhone 7 I intended to. Unfortunately, I was so appalled with the service , I did not remember to ask for his name, but will definitely recognise him Before Apple Bromley branch opened , I went to the branch at Bluewater they were so helpful and not arrogant like the Bromley branch, who portray poor customer service feeling because they have some technical knowledge they can talk to customers in a condescending manner. The flagship at this Bromley store needs to change and be more organised and customer friendly , they do not show Apple as a company in good light. It is unfortunate stars do not go lower than 1, if not I would have rated the appalling customer service as minus 5. This is not the 1st time, I have heard others complain about the poor customer service at this branch. I hope someone in charge of the Apple Businees reads this email replies to me and makes changes to stop this appalling arrogant service from this Bromley branch at the Glades. read more

i use to go to the regency store and i found them very adult in their service and i have been to the bromley store asking when a iPhone might be coming out with a bigger screen like a s4 samsung ,as i do like apple but find the screen a bit too small for texting e c t ,i was told by a member of the staff that their customers like the size of the screen they have now so i replied well i am already a customer as i do own 3 apple products then his reply was the phone is designed so you can still work it with 1 hand but its quiet an art to be able to do that for most people ,he seemed to get annoyed and turned it into a contest of trying to win an argument saying so many million people have brought iPhones and they are the world leaders but so many are buying samsung too ,i tried to talk to another member of the staff but he seemed to look at me as a trouble maker ,so i returned 4 weeks later and a 3rd staff i told him of the trouble id had and he choose to ignore me ,so i went to regency street and was told by the staff that many people had also asked the same thing and apple will most probably bringing a bigger screen out this year , so far i have brought 3 iPads ,, 3 apple s4 and 2 mac book air and 2 mac pro , i brought them for my girls friend and sister and dad who helped me a lot in my business , if i was treated like the way bromley does i would never have brought any of these in the past , most of the staff act like immature babes and do not understand business ,in business all customers are potential customers if not today then tomorrow and its very important to understand what people like, even if you think they are wrong , i was told 3x by staff in bromley that their customers don't want a bigger screen phone and they had the sales to prove it , we'll lets see how many bigger screen iphones they sell when they come out later this year , read more