DO NOT GO TO GADGET SOLUTION IN BRENTWOOD, ESSEX. I took my Apple iPhone 12 Pro Max to Gadget Solution because it suddenly wouldn't turn on and only showed the charging cable symbol with a low battery warning. I've had this phone for nearly four years with no issues before this happened. They told me my charging port was damaged and needed fixing. I left my phone with them for five hours, trusting they'd fix it properly. Later, they said they needed to replace the screen too something I never agreed to. They changed the screen without my permission and charged me £60, claiming the phone was fixed. Two weeks later, my phone started feeling heavier, and I noticed the battery was loose inside. My iPhone showed a warning that a non-genuine battery was installed. That's when I realised they had removed my original Apple battery and replaced it with a fake one again, without my permission. When I asked for my original battery back, they said they threw it away. That's not only dishonest, it's theft. A staff member named Jay was rude and tried to blame me and my phone for the problems. I had the phone for four years with no issues until it wouldn't turn on. They were supposed to fix it, but they replaced parts unnecessarily, damaged my phone further, and left me with a worse device. I made three visits in total. On the last visit, I arrived at 1pm and was told to come back at 6pm. I called at 5:30pm and they promised to call me back but never did. When I called again, they admitted they couldn't fix the phone. This was a complete waste of my time. I missed multiple buses because I trusted them. Buses in my area come only every two hours. I had to walk home twice a one-hour walk each way because of their incompetence and dishonesty. To make matters worse, their solution for damaging my phone was to offer me a discount if I bought a new iPhone from their store. How ridiculous is that I paid them to fix my phone, and because they messed it up, they think the answer is to try to sell me a new phone. That's not fixing the problem that's taking advantage of a customer. I wasted money on a temporary phone just to get by because they failed me so badly. I trusted them, and they lied, replaced genuine Apple parts with fake ones, and left me with a broken phone that still doesn't work. If you want a proper repair, go to an official Apple Store or authorised service provider. They will diagnose your phone properly, ask your permission before making changes, and treat your device with care. Do not trust Gadget Solution. Bad service, rude staff, dishonest practices, fake parts, and zero accountability. read more

This shop is excellent. I purchased the phone at the most affordable price. This store offers exceptional service. I was able to purchase the phone at the most competitive price available. read more

This company at Romford is a scam, they sell faulty phones to you and try to gaslight you by saying nothing was wrong with the phone and they act like you are the one who didn't do something right, cos how can you buy a phone that won't come up at all, you return it, they probably change the battery and tell you oh the phone is in perfect condition, I have been going back and forth with their very rude customer representatives who cuts the call on you and tell you they can't be speaking to you for long, bearing in mind your issues hasn't been sorted, they don't listen to you but just go ahead to do whatever favours the company. I wouldn't recommend them to anyone not now or in the near future. A disgrace of a company i must say. if you don't change your nasty and rude customer reps or shop attendant then you are heading for doom as a company. read more

Gadgets Solution Romford - Very bad experience, I regret purchasing a phone here, zero empathy from the company. I spent more having to shop the phone back and forth. - IT Services & Computer Repair Near Me - Romford, LND

Been there to fix iphone screen quick and good service screen replaced less than 30min and good thing open till 9pm... Good job gadgets solution read more