I originally went to this store 2 years ago, having moved jobs and no longer provided with a company smartphone. They were extremely helpful and attentive and recommended a reasonably priced phone just sophisticated enough for my needs. A couple of weeks ago (days after making the final payment) I lost the phone and went back to sort out a new one. Again, they listened to my requirements, took note of my competitor research and didn't try to sell me an expensive phone, just a small upgrade on the one I'd been considering. In fact, the new monthly contract including airtime was slightly cheaper than the one two years ago.
Sales assistant Naim was excellent. I'd forgotten to contact O2 to unlock the replacement sim card that had arrived a few days earlier, but he sorted that out, explained everything, brought me back into contract and got the phone working. read more