This Apple stpre helped me when others wouldnt! There are some great employees working at this store. Backstory: I bought the fully specd out late 2016 MacBook Pro at release date and not even 2 years later, my laptop is almost unusable. That is a $5,400 laptop!! The laptop performed great for the majority of its lifetime up until i went to live in East Africa for a few months. While living in Africa and using my laptop normally, over time the machine gathered lots of dust in the air vents and keyboard. Unfortunately by the time i left east africa, the damage was done and many keys produce unreliable keypresses and thermal throttles under minimal load. This makes logging in to my computer and doing any work close to impossible without an external keyboard or an A/C blowing on it. After several months of dealing with these issues, i finally had the chance to take it to the apple store to see what they could do. I was living in San Francisco temporarily so I took it to their Union square store. I did not schedule an appointment beforehand so I ended up waiting 2-3 hours before they had time to see me about my laptop. After about an hour of speaking to the genius bar employee and diagnosing my laptop, the employee concluded that it would be what they call a "tier 4 repair" and that it would have to be sent to their repair center to be refurbished. They then proceeded to tell me that because i bought my laptop with only standard AppleCare 3 months before Apple came out with their AppleCare+, i would have to pay at least $1,500 for the repair. The $1,500 was only an estimate because they said they would have to send it in to their repair center and even after they diagnose it, they can't guarantee they will be able to fix it. I left the store feeling defeated. My $5,400 laptop was not going to be getting fixed anytime soon. That is until i went to my local Apple store in Texas. I had a far better experience in my local Apple store where they shook my hand, looked me in the eyes and told me they wanted to work with me and help me with my problem. I dropped my laptop off at my local apples store yesterday and am still awaiting my fixed laptop. I will update this review and my review on the Union Square apple store when my laptop issues are resolved. Until then i will leave this 5 star review for the very nice and helpful employees at this Apple store :) TL;DR The first Apple store i went to could not help me. This apple store location helped me with my $5,400 faulty laptop. read more

I have been an advocate for the Apple Store and spent considerable money on Apple products. Unfortunately they have lost respect for their customer somewhere along the line. I arrived yesterday just after they opened to have a simple screen replacement done. I was told as a walk in it would be 2 hours 20 minutes but if they had a cancellation they would text me beforehand. I walked the mall killed some time and arrived back at the store 2 hours later logged into their wi-fi and ran an iCloud backup turned off the find my iPhone app to prepare for the appointment. An hour later I was finally greeted by a "Genius" who informed me if there was water damage they phone may need to be replaced and I asked in the interest of time if they could check that upfront and if it needed to be replaced we could save some time. He returned and informed me that it would just be a screen replacement and it would be 45 minutes to an hour. Once again killing time. An hour later I asked another rep to check on the status and they informed me it would be another 15 minutes. 30 minutes later I asked another associate who informed me it was still not ready so I left the store without the phone so I could get home for my birthday dinner. I called the store and asked to speak to a manager which I did not ever get to speak to and was informed that my phone did in fact need to be replaced. I am not upset about the need for replacement and I expected to have to wait but 4.5 hours of the Apple Store team not keeping their promised time and completely failing to communicate with me has to be one of the worst examples of customer service I have dealt with in quite some time. Apple you have the product right but the "Apple Store Experience" has lost its allure and any business using you as a model is moving in the wrong direction. Learn to respect your customers time and communicate with your customer when you are not able to deliver at the time promised (text does not work when you have my phone) I am no longer an apple customer and will be moving the rest of our company phones to another platform as well. read more

I won't speak ill of Apple's products (since I own a slew of them), but their retail store is fair game... When I go in here, it's like clockwork, the vultures begin to circle around, and then the broken record plays... "Can I help you"... "Can I help you"... "Can I help you"... "Can I help you".... AHHHHH!!!! I'm just like, "GET AWAY FROM ME!!" After you fight the raptors off, you may actually get a chance to look around at all the awesome gadgets... if you can pry the preteens off their myspace long enough to demo the units... Don't these kids have computers at home? Is it necessary to check your myspace every time you get the chance? Please... don't tell me your life is that important, and I KNOW you didn't bring enough lunch money to buy one of these computers, so please... step aside... let the big kids play... Since I tend to be so misanthropic, and crass... I shy away from the retail store and do most of my shopping in the online store, unless my patience runs out, and I have to have it NOW... read more

Extremely Disappointing Experience at Apple Store I had the worst experience at the Apple Store in San Antonio recently. I visited to get the battery replaced in my iPhone 16 Pro Max, expecting a straightforward transaction. After spending over two hours at the store, I left without a battery replacement, and the staff also broke the back screen of my phone. When I inquired about repairing the damage they caused, I was shocked to hear that it would cost me $470. This is outrageous, especially since I only came in for a simple battery replacement. I later found out that a local repair shop could fix the screen for $300. The level of unprofessionalism and carelessness I encountered was unacceptable. Instead of helping me solve my issue, the staff contributed to my problems and charged exorbitantly for it. I am extremely disappointed and would not recommend this store to anyone. Stay away if you value your time and money. read more

I had an extremely disappointing experience at the Apple Store (North Store) in San Antonio. I was sold the incorrect phone model and didn't realize the mistake until I went into the phone itself. When I went back to the store, I had to spend over two hours trying to get it corrected. The store manager, Martin, was completely apathetic to the situation and showed absolutely no interest in resolving the issue quickly or professionally. The customer service was awful, and I definitely regret coming to this location after seeing the bad reviews. I won't be returning here anytime soon. read more

Never take your watch here worst service ever. I wish I could give 0 stars but since I can't, I'm informing you their employees are irresponsible and maybe a little racist. They made me present a receipt of purchase along with vin#box and still filed my watch wrong. Went to the store after receiving the run around for weeks and they wouldn't even file my complaint. If you like your shit stolen come here! Still don't have my watch no credits of any kind and liars in Apple uniform read more

Their customer service has gone downhill. It felt like all they wanted to do was to push to buy a new phone when I didn't want a new phone. Even though the scan showed issues with the battery, he advised against getting a new battery! But I'm glad I insisted! Then, when waiting to get my phone back, they wanted me to wait by the Apple Watch glass case: no chairs, of course! Just pushing to sell more stuff! They've lost their customer focus! And that's the way to earn profit! read more

My mother bought an I phone x with Cash and the phone did not even work. So we brought it back to the store to return it in an hour but they said they could only pay her 750$ cash, the rest will be mailed to her!? The phone cost more than $1250 and they only pay us back $750 cash. What kinda business doing this to thier customer? What a crook! Don't buy I phone X because they have problem with its activation. read more

After calling the bogus APP Customer Service # given to me @ the North Star Mall store, I learned this was just an other Apple Service Call Center. But I was also informed that I could file a complaint at this number if dissatisfied. I did file a complaint & waiting to see what happens. So if you have been screwed over and/or devices ruined at this location, FILE a COMPLAINT @ 800-692-7753. read more

Took forever to get some one to take care of me after I gave them my name in the front. The people did not care that I had been waiting for a long time. The customer service is bad since they only have young people working there. They need to fix this since they have customers that demand better service. Please fix it! read more

Worst Apple Store. I haven't seen any Apple Store like that. They are not helpful. I always use apple products but after there attitude I don't want any apple products.... Big shame. They have to educate all employees (included manager) read more

after having jose jasso help me i truly can not say enought good things about apple and your store in San Antonio Tx. North Star mall thank you so much. j.r.morgan read more

Super difficult to get anyone's attention. Am I invisible?

The best Genius Team Fo Sho Baby!!!!!