I get my nails done very often so I have some idea of what I want done most times. Well I call and asked if they were available for a set removal because I was in town and needed my set removed, I was told yes and when I arrived I was seated quickly. Than a woman (I didn't catch her name) seated me, and started the removal process so I thought it would take 10-20 minutes JUST FOR THE REMOVAL. So I waited and she was helping other customers in between, she finally got done after 2 hours of having me soak, unsoak, and soak these nails. When she finally got done my nails ached, they looked dry, I asked for cuticle oil and was told " it costs 5 dollars extra all while giving me attitude. I told her that I never pay extra for the oil and she said "that's how we do this " I paid my 10 bucks but I will never ever ever do business here again. read more