This is the most helpful Apple Store. It is so professional and good at what it does. It has been helpful in all my problems. Friendly nice people. I would recommend this store. You can make an appointment and you may wait awhile but they fix the problem. read more

Apple needs to realize that they can no longer keep or gain followers merely from their product. There are too many competitors out there doing just as good or maybe even a better job. I went in today because my 6+ was having issues with the screen only after having it for a little over a year. My phone has always been babied and hasn't been damaged in any way, the issue is internal (probably the connection). I read that many people were having the same problem with their phones which further confirmed it wasn't my fault. When I went to Apple they told me my warranty was up (which I new) but that they could start with replacing the screen for 150$. What if it wasn't the screen? Would I have to keep paying for repairs which, at best, would maybe fix my phone? I asked for them to just re insert my screen to see if that would fix it. It did help for about 2 hrs until it started having issues again. At this point, 4 hrs later it's even worse than when I took it in. I expected more from a very expensive phone and a company that has been known for their top quality products. I hope Apple has a recall on the 6+ because I know that many consumers are unhappy due to the same or similar issue I had with it. I also hope they become more lenient with there warranty policy. If a phone breaks 4 months after the warranty expires and it's clearly not the users fault they should have the courtesy of fixing it. Apple needs to prove that they care about their consumer if they expect us to maintain our loyalty. read more

Had to make 2 trips to the store. Upgraded my 5c 2 days ago, and shocker my phone crashed. Take it into apple, and was informed "there is nothing we can do for you because it won't power on." (Reason why I came into the store). Employee stated they needed a higher wattage to charge my phone to be able to turn back on my phone, conveniently that wattage of a charger is not in the store, again "we can't do anything for you." Basically, have this iPhone took it to an APPLE store and they can't even fix their own problems. ...Upgraded to a new phone (basically forced to upgrade, even though my 5c worked just fine yesterday), got home to set it up & an error came up when trying to use the back up from when I upgraded my phone 2 days ago. Error read something like error, try again or remind me later. Reminder, JUST got this new iPhone 7 today. Took it back to the store (in a winter storm), for the manager to tell me again there was nothing they could do, not even a discount, even though the whole problem was that my battery died and wouldn't recharge. Here I am with a monthly payment plan where my phone just so happened to crash after it was out of warranty and I upgraded to their new software. The manager got my phone started up. Told the manager I took a screen shot of the error message on this new phone, and he said well because of setting up your phone, that picture will be erased, again how convenient. When asked the manager for his higher up contact information he replied with "sorry I don't have his business card, but you can have mine." Seriously! You did absolutely nothing for me why do I need your contact information?! I've had 3 different Apple products all through college. You would think Apple would want to help out a loyal customer. Anyways, 14 days to return this phone and I will be looking into a new company. I don't care if it's not "the best" phone, I need a functional phone for when I am on call for work. Looking for a company that has excellent customer service and does not tell loyal customers "there is nothing we can do for you." read more

These guys are slipping! We bought two Macs and two iPhones over the months from a guy named Sen or Sean, and he was always so personable and helpful. He even got us up and running on everything so it worked before we left the store! But the last time we were in there for our one-to-one class, I went to buy an iPod touch, and he no longer works there. Neither does our favorite one-to-one guy, Cody. So we purchased from a different sales person, and took a class from a new Creative person, and you could tell the quality and care has gone down hill. read more

After many issues since I got the iPhone 5 applecare decided I needed a new SIM so I traveled to the closest one...still an hour away...only for them to send me on the runaround to Sprint stores that said they still couldn't help me Apple had to do that...3 stores later I am back at Apple in Mishawaka on Grape Rd. they proceeded to switch my SIM with Sprint on the line in order to insure my phone would still work properly..HOWEVER after that SIM did not work and they turned my phone from semi-usable to an expensive paper weight...they DID NOT have a replacement for me!!!! so I went into the store with a semi-functional phone (could still call and text) and left with CRAP!!!! I will now be without a phone for upto 2wks with 4 kids....SHAME ON YOU APPLE!!! you should ALWAYS make sure EVERY store is properly stocked considering they guy said their store had been out for a few days!!! RETHINKING my decision on Apple over Android....so sad! They pushed out a phone before it was ready for release....knowing it would have problems... NOT HAPPY SPRINT CUSTOMER read more

Drove 40 minutes to get there, waited an hour and a half for them to tell me something that they could have told me over the phone ( but they wouldn't they said I had to come in ). I still have the same problem with my phone it was never fixed. Long wait time for service and or unqualified employees either way not happy with the service. read more