Came into the mall today and since my husbands phone was being dumb we decided to try to get some…read morehelp. Deuntae was very helpful and kind. Unfortunately we weren't able to fix his phone right this second but we found out how to fix it. We were told the phone should still be under warranty and since it's an iPhone, to the apple store we went. Thanks guys

Stopped into this location looking to pay off my Wifes phone, upon doing so I planned to pay. ash…read morefor a new S10+ which the sales rep detailed this store manager does not allow such? First and foremost we found this quite weird not to mention the loss of the phone sale but more the accessory! After telling us we have to go to BEST BUY come to find out doing so this does NOT allow us access to Wifi calling. TOTAL FRAUD NOT DETAILING THIS IM STUCK IN A CONTRACT Paying a fortune and NOT receiving the total benefits.... THIS STORE SUX , Customer Service sux partnership with At&t when it was still cingular I will now take my business elsewhere....

The sales rep completely misrepresented the monthly cost for switching to Verizon. She said it…read morewould be $45 a month, but my 1st bill is $148.77. National customer service said I would need 2 lines to get $45 a month, but the rep knew we were talking about 1 line. She was very nice, but gave me a big mess! Now I have to switch back to my old provider. I have to wait again to get my account number, because the 1st V rep didn't have it. So terrible customer service all around.

I recently had a disappointing experience with Brandon at this retail store. In February, he helped…read moreme set up new phone lines, promising that the smartwatches would work seamlessly with the phones and didn't require my phone to function. However, when I received the watch, I discovered that it was an incorrect model with a different IMEI number from the one listed on my account profile. When I took the issue to the corporate store, they confirmed that there was an error and told me that Brandon would need to fix it. After waiting a few weeks to calm down, I returned to the store with Brandon and explained the issue again. I asked for him to fix the problem and provide credits to my account since we were paying for a service that wasn't functioning.I kept the conversation brief with Brandon. surprisingly handed me his personal phone to talk to a representative on the phone. Which was unprofessional due to his notifications being displayed for me to see. During the call, I expressed my concerns and issues to the representative, who then put me on hold. Brandon became confrontational and raised his voice at me, despite me remaining calm. When I asked him to stop raising his voice and provide proof of the changes he made, he continued to deflect my questions and eventually admitted that he didn't submit the change and there was no change to our account. The experience was unprofessional and unacceptable, and I would not recommend this office or Brandon for assistance.

Bought my son a controller . He said it came with a little bit of stick drift, very dissatisfying…read more One star DO NOT BUY CONTROLLERS from here

This area is over taken with Game Stops, but this location has to be the most convenient because…read moreit's in a mall so it's easy to just stop in while doing other shopping.  They also don't waste any space in this small store.  There's a good amount of room to still walk around but everywhere else, there is a stock pile of games, t-shirts amd figurines.  My husband loves GameStop, so all visits to this mall requires a stop in here.  The staff is always friendly and helpful.  If they are busy when you enter the store they always make sure they ask what they can help you with as soon as they are done.  Great staff and great store.

Employees stand around playing on their ipads and can't help with giving me my PICKUP order…read more Clown show lol

I have been a customer for 30 years. always helpful. problems resolved usually quickly.read more

Had an excellent experience here. The staff are super helpful and don't pressure you at all. They…read morehelped fit me for the perfect watch. Thank you Apple!

Came in, 3 employees were just standing there not paying attention at all. Someone did come in not…read moretoo long but still obnoxious to have to stand awkwardly. The store is set up really nice and the store is extremely busy. If it wasn't for my husband needing to come in, I would avoid this place at all costs. I honestly havent liked Apple as a whole since iphones started being a thing. Their products are repetitive and not very unique in my opinion. That coupled with my social anxiety (so the crowds make me feel comfortable) I really dont like coming here at all. We did get fairly quick service and the employees are friendly so I dont feel comfortable giving a 1 or 2 star review. The employees are friendly and we even got to chatting about Magic The Gathering. Probably won't be back but would recommend this location to Apple lovers.