Bad haircut, uncaring and no respect when I called to complain about my services and horrible haircut.

Making an appointment with Cara was easy online. When we first met, Cara took the time to talk to me about how I liked to style my hair, where I parted it, natural wave, etc. She then did a beautiful job cutting and styling my hair. We had a delightful conversation, and I had a great overall experience. I will definitely be back, and I'd highly suggest you try Appearances if you're looking for a stylist. read more

I came in for a color correction and balayage. I explained what I needed done before I came in to make sure they were up for it because I knew it was going to be a long process. I ended up being in there for 5 hours and spent $250 for my hair to be only slightly lighter from the original color and a couple caramel strips for the "balayage". I was also charged for a cut and style even though I was told she wouldn't have time to layer my hair or style it so she just trimmed it and blow dried it. I had color all over my face and neck. My hair was also extremely hard because she didn't wash out all of the color. I called afterwards and asked to speak to a manager. After playing phone tag back and forth for a couple weeks because I guess the managers are only in on Tuesday I gave up. The stylist was inexperienced and took her time up until the last minute when she realized she had another appointment coming up. While I was in there another woman also came in for balayage correction and she left looking worse and more upset than before she came in. read more

Appearances is large, but has a welcoming environment that I like much better than the other major salon in town. They allow a little more time for appointments, so it does not feel like a hair factory where you're processed as quickly as possible. I've only seen two stylists here, but I've been happy with both and they seemed happy to be working there too. Makes a difference. This place needs to advertise more as is has a very low profile. Turn south at Culvers on west Wabash and it is at the end of the street. read more

I suddenly found myself in the mood to make a significant change to my personal style one Saturday afternoon, but most salons were already closed or booked solid. Seeing that Appearances was still open, I gave them a call. They could fit me in with a stylist in an hour! I knew they had a reputation for being modern, stylish, friendly, professional, and reasonably priced, but I had very disappointing results in the past with similarly-reputed salons. I'm thrilled to say that the salon was exactly as described! I've never written a review before, but after this experience, I felt it'd be unfair not to. My stylist was Kara F., whom I'd never met before. She did all the things that I'd wanted past stylists to do, but had never gotten: she was genuine. Genuinely friendly, genuinely interested what I told her I wanted from the change (versatility, the style itself, shorter styling times, did I mention versatility?), genuinely dedicated to providing a quality cut and practical advice, genuinely willing to take the time to render the cut and a REAL styling lesson (NOT the usual handful of offhand comments while the stylist blows through their salon magic), and genuinely skilled. She insisted we talk about what I wanted for longer than the three minutes of cursory half-attention that most stylists give (and actually listening!), looking at the pictures I'd gathered, and addressing my concerns regarding the new style. She took pains to make sure I understood what products she was using and why, as well as what steps it took to achieve my salon results at home with a minimum of product and time commitment on my part. My simple haircut-only appointment was an hour before close, and they were closed well before I left. I didn't realize that until I got home, as I was in no way rushed out the door. The experience was so relaxed (in a tension-free way, not a sleepy way), informative, and lively that I had lost track of the time. I'd been worried about whether the new style would work with my fine, damaged hair texture, as well as it being shorter than I was used to, but it looks PHENOMENAL. Also, I bought some product (20% off for new customers!), but I believe the cut itself was only $35 or so! I've never been loyal to a salon or stylist before, but I can't imagine going elsewhere now. read more

This was my third visit and never will be back. Very dissatisfied with the treatment I received. Bernie soaked my shirt when washing my hair; did not use conditioner and seemed totally uninterested in addressing my needs read more