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    Apollo Security USA

    5.0 (1 review)

    Services - Apollo Security USA

    Security system installation

    Security system repair

    Security monitoring services

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    ADT Security Services - Phone call notes:  NOTHING was honored

    ADT Security Services

    (174 reviews)

    Southwest

    I had ADT for 4 years. It costs about $80/month for two cameras. The cameras intake videos to a…read morecertain point, and then they stop working. At the end of the month, I had to delete unneeded videos so the cameras would continue to gather data. The SWAT Team and Bearcat came and were in my driveway. They arrested my next door neighbor. ADT missed everything. They stopped working 2 weeks before the police activity. My 12 Ring Cameras caught everything on my property, for only $22 a month and less maintenance. I called ADT to cancel, and they gave me a hard time. They did not want to cancel my membership. I firmly said "just cancel the service, ok! Just cancel it!" and hung up. They ignored the request and refused to cancel it. Two weeks later I called back and they told me they refused to cancel it because I hung up and refused to hear their sales pitch. They tried to hold me hostage while they went thru their sales script. And tried to ignore the call when I refused to listen. Don't use this company. You can find better deals elsewhere.

    I am absolutely appalled by my experience with ADT. I called to cancel my service and was suddenly…read moretold that I had signed a 3- or 4-year contract. I am 100% certain I did NOT knowingly agree to or sign a contract committing me to that term. I have asked ADT to produce the actual executed contract they claim I signed, including my signature/e-signature record, the date it was signed, and the specific contract term I supposedly agreed to. Until they can produce that documentation, I dispute that I owe ADT any early termination fee or remaining contract balance. What makes this even more disturbing is that I am apparently not alone. There are other consumer complaints describing disputes over long-term ADT contracts and contract extensions they say they did not knowingly agree to. Consumers: DO NOT simply take someone's word for what you're signing. Get a copy of every document and contract term before allowing ADT to install or change anything.

    Apollo Security USA - securitysystems - Updated September 2026

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