Had a great time moving a new Winnebago from the factory in Iowa to San Francisco. Only a few issue but nobodies fault, a few broken glass's in the kitchen box of supplies and the toaster didn't work. The truss in can Francisco were a lot friendly and ready to deal with over the Los Angeles office we dealt with last year. read more

Apollo - San Francisco - Our 22 fit mini Winnie we had for almost two weeks. - RV Rental Near Me - San Leandro, California

Years ago my brother rented a large camper for his family of 5. They had a great experience so when it was time for me to plan a winter camping trip I thought that I would give them a try. Most of their business is European and Australian (it's an Australian business) but I'm a local looking to try something new. So I came by on a weekend in mid summer to look at the campers and they were all in excellent condition. They say they get new campers every year and sell them at the end of the season. I then went online and set up a reservation and paid a small deposit. When winter came around we showed up with all our gear and it took about an hour to sign the documents and get our walk through. The 22' camper had more than enough room for the two of us and appeared to be in excellent condition. The camper had a trailer hitch so I could attach the bike rack. Also included TV, sink, toilet, shower, heater, usb for your iPhone. The rig takes a little getting used to but you get used to it. Drove 200 miles the first day and that used about 1/2 tank of gas or about 28 gallons. At the time that cost $77 ($2.69 per gallon) so you do the math. 14 days later, had a great trip through the Western Parks: Tahoe, Great Basin, Bryce, Zion, Vegas (ok, not technically a park), Mojave Preserve, and Death Valley. read more

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We chose Apollo for this trip after having a not so great camper with Cruise America last time. The main difference for us was the quality of the camper, the CA one was old and rattled this none was fantastic. Highlight of the Apollo camper for us : - it was newer and newer is always just better - easier to drive, we did over 2,000 miles is comfort was key - had slide outs which maximised our space perfectly Overall a great experience, both in the camper and with the company. We would come back for sure. read more

Currently in an Apollo Wanderer for a 3 week trip. 1. First night after 8 hour drive to Vegas. Dark and hooking up fresh water only to find that they gave us a hose without a washer/gasket on the female side. Leaked a bit but still worked. Morning came, bought a new gasket only to find that with the increased pressure, the male side leaked around the joint. $15 for a new hose. (and more important the time it took to do all this). Also notice that plastic shower roller on shower door is broken (shower was not even used yet). 2. Next day, toilet would not flush. We had only peed in it like 3 times (KOA in Vegas had nice bathrooms). KOA guy looked at it and even though indicator showed both grey and black as empty, the black tank was total full of dried crap and paper all the way up to the toilet opening. Called support number, not a big enough problem to send someone out to fix and they have not been able to reach their Las Vegas third party RV support guy for 10 days. Support guy tells me it is hard to find 3rd party support for RV's and I tell him "Ya I know, that is why we rented from you so that you would do it and not us". His response is OK but we can't just send someone out immediately. I say "OK but you just told me you haven't been able to contact your one guy that does this in you hub city for over 10 days so it sounds like to me I could give you 10 more days and you would likely not respond to this. Keep in mind we are like 10 minutes from the Las Vegas Apollo office but they are too busy to send someone even from there. So with help from KOA guy and 3 hours of fill black tank / flush black tank with water, finally it dumps. 3. Notice fridge is not real cold but freezer is working and we are on a schedule and now in Wyoming so we don't call. 4. Get to SD can't find the cable in for the RV camp. Call support, they have no clue, spend about an hour on google and finally figure it is in the electrical service area cabinet pointing straight down and not on the outside like we were told at check out. 5. Next day (6 days in, Sunday) Fridge is not working, $200 food has totally defrosted. Call support number again. Get answering service. They will call in the morning. Not important enough for immediate service (wondering what besides break down on freeway is). Halfway thru trip in distance but only 1/3 of the way in time and very worried about what else can go wrong. Will likely have to buy some ice chests and a lot of ice (or pay to eat out). You only know how good insurance is when you actually have to use it. And the reason, we rent from someone with 24 hour roadside support is for the insurance (or in this case the perception) that someone will take care of you when you need support in a timely manner. Not finding this to be the case. read more

Incredibly disorganized and understaffed. Had to wait for 4 hours to get our RV. They had 17 people coming to pick up RVs and only 2 people working. In the middle of this they mixed all the vehicle numbers and so had to pause all operations to take inventory - huge waste of time for everyone. Do not rent here. read more

Waited 2 1/2 hours to pick up the rv. Yep that's right hung around for 2 1/2 hours after the time that we had scheduled to pick up. Returning the van again it's an half hour to an hour worth of time wasted. The one person to check out eight or 10 vehicles which I'll need a walk-through. It's just seriously horrible customer service read more

Let's just say that we had a great RV camping trip, DESPITE this company. I first got my bad feeling about them when I read their cancellation policies thoroughly. Their policies are incredibly strict, worse than buying discount airline tickets. But I had a Travelzoo discount and no knowledge of any other RV rental companies, so I forged onwards. Their vehicle pickup and dropoff times are unreasonably short, 9-11AM. Which I was aware of and willing to accomodate, BUT...On the day of rental pick-up, it took 2.5 hours of waiting (with a bored 18 month old!!!) for them to get the vehicle ready for us! If you're going to impose tiny time windows on your customer, than at least respect the customer's time in return? Just a suggestion. They have a good kid playzone at the rental office, as well as a couch and a TV with a movie playing, but it was still a ridiculously long time to wait. The vehicle they used to give us a tour was different than the one they rented out. We couldn't figure out how to pull out the dinette bed. And their 24/7 roadside assistance number always gave us a busy tone. Thank goodness we didn't actually need roadside assistance, but one of us had to sleep uncomfortably curled around the dining table. Pretty sure our vehicle did NOT have a couch that could transform into a bed, so add false advertising to my list of greivances... Oh, and here's the best part. After our trip, I got an email from Apollo asking for my feedback of my experience, be it positive or negative, and it said that my review would be posted live on the Apollo site. So I gave them a polite but direct review, hit enter and....oops, guess what? Page didn't work! Review not submitted. Who knows how long their "review" system has been "broken?" The vehicle itself, an "Apollo Pioneer" (a Ford Minnie Winnie), was just fine. We enjoyed our camping trip very much and we returned the vehicle with no problems. But next time I will definitely be renting elsewhere. read more

The RV was great, only 2,000 miles and clean, but as others stated, bring your patience. The RV was a 5 star, but the service was really a 1. They are understaffed and the Women fluent in German was not knowledgeable of the RV and the process. Let me start off that I reserved the RV on line, paid in full and purchased 1,500 additional miles. Pickup came and 3hrs waiting we were ready to go except, the women said we didn't pay and the full amount was due. WHAT??? I explained I paid in full 2 months ago, she responded she can't see on her system I paid. After going round and round I asked someone else to look at my reservation and he assured me I did pay on line in full and purchased an additional 1,500 miles. The women explained the details of the RV and she was quite confused. Other rentals received a manual in a binder, we received nothing, but your set to go. Returning the unit was just as bad!!! Keep all your receipts. We didn't use all the additional extra miles, we were 200 miles short so we thought dropping off would be a breeze, NOT! after the manager walked through the unit and we went in the office, he said that we went over our mileage by 1,000 miles. I responded there is no way, we purchased an addition 1,500 miles. The manager said no, they show we only rented the RV with the free 1,000 miles. It took everything for me not to scream. I said no. I had to go home and get my original contract. By the time I came back, the manager apologized and was able to pull my original contract and did see that I did pay for the additional miles, but for some reason the women that assisted in the beginning deleted our 1,500 miles 3 days later while we were traveling. Thank god he honored our contract. Needless to say we had a fantastic trip, it was the pickup and return that was a downer. Would I do it again? Maybe, because their rates were very competitive but I will be sure to pack my patience and have my contracts with me. read more

Apollo - San Francisco - RV Rental Near Me - San Leandro, California

This place was great. People are and busy office but great. Recommend this place over any rv rentals

My assessment would be divided into two parts. 0 Stars: First, the reservation process and customer service people in Australia were nightmares to deal with. The cancellation policy is inconsistent with the competition and downright predatory in many ways. I could never get in touch with anyone via the 24/7 customer service phone number. I spent hours on hold never getting through. When I was finally able to reach someone through email (Sheral) she finally called me and was quite rude and completely uninterested in resolving my problem reasonably. I wanted to change my reservation and not cancel it but she insisted on charging me the maximum cancellation policy. I was forced to dispute the charges with my credit card. 5 Stars: The local Apollo office in San Leandro were quite pleasant and accommodating. The manager's name was Jacob and he and his entire staff were super helpful and efficient. If weren't for these people, I would never consider using Apollo or recommending it to anyone ever. read more

I agree with the previous reviews, service is lackluster and they are predatory and deceptive. I rented from them for Burning Man and will not use them again. Enough said. read more

I love renting my RV from here because they are always clean and fully stocked. However, today the check-in process is extremely slow. We have been waiting for over 2 hours to get our RV. Others here have waited over 4 hours! This is ridiculous! They need to hire more staff. They know how many reservations they have booked and they should staff approximately! Not sure if I will be renting from here again! read more

I have rented from another place a few times but I found this place is superior. There were a lot of RVs to choose from and the service was great. Apparently, there is a new manager, since there have been some improvements from the last time I stopped in. The staff was very courteous and helpful. And, the lobby was beautiful with a number of fancy couches and chairs to lounge on. I highly recommend you stop by and check-out this RV rental. read more

DO NOT RENT FROM HERE!!! YOU HAVE BEEN WARNED! If I could give them negative stars I would. We rented our RV in Las Vegas and returned it in San Fransisco, I will leave this review on any and all pages associated with Apollo RV rentals because no one should have to go through what we went through. This was the worst experience I have ever had with any business. From the start to the end we should have known it was going to be awful. We were quoted a certain price we ended up having to pay way more upon arrival simply because they "lost our documents" seriously? How do you just loose documents at a HUGE business? Now let me just say that if we had a working RV I would not be writing such a negative review. For the price we paid ($5,500)this is what we got...first of all they sent us off without a license plate, they put a temporary piece of paper on the front dash that was EXPIRED, their response when we called them? "If you get a ticket we'll pay for it, it's legal for me to rent the RV like that." Really? So you purposely sent us out like that? Who wants to deal with cops for any reason? Next our refrigerator/freezer (filled with food for our trip of 8 days to the DESERT and 2 days in Lake Tahoe), simply stopped working the second day of our trip! Here begins our attempt to call the "24 hour" customer service we paid EXTRA for...what happened? No one answered. We tried multiple times on different phones and left multiple voicemails explaining the urgency of our call, still no one bothered to call us back. And how did we eventually contact them? By calling their reservations department because of course they will answer if you are a sale! Don't plan on getting any help from anyone even if you are on the side of the road helpless and without food. When we were connected from the sales department to the customer service department we finally spoke to Albert, he informed us that he was in Australia and basically he had no idea how to fix our refrigerator/freezer, he sounded like a programmed machine that just kept trying to pass us off to another machine. We asked for him to stay on the line with us as we had already been hung up on multiple times and didn't know how to fix our refrigerator! We came to terms with the fact that the person this company has answering (well almost never answering) their customer service literally has no idea how to help someone solve any kind of issue with their RV so we ended our conversation with Albert and continued to try on our own to fix it. Not only did we have to figure out how to fix a refrigerator/freezer we also had to deal with a water level system that didn't show the correct levels! Meaning you have no idea how much waste you actually have in your vehicle...this is ridiculous. To top it all off, our AC didn't work! One of the main reasons we got an RV in the first place! They almost ruined our trip, if we didn't have positive attitudes, ability to try to fix things on our own and made ourselves have fun anyway it would have been ruined for sure. Imagine if someone was pregnant on this trip or sick? No food/AC in the desert?? Or just for any human. read more

DO NOT GO FOR THEIR RELOCATION DEALS! They will cancel your reservation in the middle of the night a day before your trip starts. I was stupid enough to do this twice and twice they cancelled me right before the start of my vacation, offering B.S. excuses. The likely reality is that they find someone who rents it for full price so they bump you off, and they don't care if your planned trip is ruined. read more

Horrible customer service! It's been 3 hours just to pick up a rental rv, I might as well be buying the damn thing. This is ridiculous. Don't rent here. read more

We've rented RVs for Burning Man for years now. We've been with Apollo, Road Bear, and Cruise America, so we have some basis to compare. Apollo's not the worst. That would be Cruise America, which rents them till the wheels come off. Apollo, like Road Bear, at least rents new vehicles. So they probably won't break down. The A/C worked all through the heat wave. Unlike Road Bear, they have ovens -not just a range -which is a nice touch. The one knock I have on the vehicle is that the fridge space is never enough, and that's true for all these companies. I don't understand why you can't just make the fridge go all the way to the floor like many private RVs of the same size have. Plus, this time around the freezer wasn't doing a great job with the ice cream and freezing our water bottles. Bedding is probably the most comfortable of the 3 companies we've used. Awning is disabled -no big deal; last thing we want to do at Burning Man is sit under the awning. But slide out would have been nice. Road Bear had those and it really gave us a lot more space. Also, the basement storage space is rather small in Apollo's RVs. Road Bear is a little better in that regard. Which sux, because Apollo doesn't allow you to haul anything or even attach a bike carrier. The fees are exorbitant. They jack up the prices more and more each year, plus add mileage fees unlike rental car companies, plus add a "vehicle prep fee," plus add a big fee if you want insurance that actually covers anything, plus add a high season surcharge, plus add a Burning Man fee. The Burning Man fee isn't because the RVs come back dirtier. There's a cleaning fee for that. The Burning Man fee is in addition to that. Because Burning Man. Fortunately they cannot add a fee for an extra driver in CA. Thank goodness for at least some minimal government regulation! And then there's the nerve-racking experience of bringing it back. In all fairness, we clean the heck out of it and we've never been charged extra, but it's always nerve-racking doing the inspection. They look at every little thing. This year they tried to charge me for a windshield chip that they missed on the initial inspection on the day of rental. Even if it happened on my watch, there would have been absolutely nothing I could have done to prevent that kind of an incident. But the worst part was that it didn't! Fortunately the checkout person was nice enough to go back and search previous contracts to see if anyone else missed it, and she actually found a chip in the windshield in the same place -3 contracts ago! Good to see that there are still honest, customer-service oriented people. But not everyone. The girl next to her tried to be a real stinker and stuck her nose in to the transaction to try and find every angle possible to still stick me with the blame. Fortunately the first employee stuck to her guns. I hope she doesn't get in trouble. They did accommodate a special request I had for a vehicle. They weren't keen to do it, but in the end they did with some ass-kissing on my part. In short, it was an Ok experience. You pay dearly if you want to stay posh in Burning Man no matter who you go with, but what are you going to do? The alternative is baby wipes and porta-potties which become progressively more vile as the week goes on. read more

A Kafkaesque tale: Apollo just charged my sister an extra $2000 for an accident that had never happened during her trip. They admitted there is no damage and have given no evidence, but insist that an accident occurred. Go prove you have not been involved in an accident. This is an amazing story. While my sister was in the trip, the company called me as an emergency contact and scared me to death that she had been involved in an accident. I called my sister, who did not know what they are talking about. She called them and they admitted it must be a mistake because the report referred to the previous rental agreement. Upon returning the vehicle they did a walk around and confirmed to my sister's husband that there is indeed no damage. They assured him that everything is fine. Only at home did they notice that, not only were they charged an extra $1000, they were also not refunded the original $1000 deposit. Calling Apollo the next day proved to be futile. They said, that, well there is an "accident" on the record and thus the charges. Not a shred of evidence was ever given and no damage on the RV. Go prove you did not have an accident. Did we say Kafka ? Beside this issue it was also clear immediately how badly run and disorganized this company is. It took them 4.5 hours to deliver the RV although it was prepaid, preordered and phone checked in. read more

great RV (sunset escape), new and with the slide outs perfect to fit our family. Service at pickup professional and fast. Same for drop off in Los Angeles - no fussing about small things like broken doorpump or a curtain that we broke, neither about a small outside contact of our vehicle with a pole. We also passed in the Las Vegas office as the day we were there the fridge stopped working - it had something to do with the inverter being on while we used the generator (our fault)- they fixed it and explained how we could do it when it would happen again. very nice experience and highly recommended! read more

They don't honor reservations. I made a reservation 10 months in advance. Paid my deposit. Got my confirmation. Later, they send me a note saying that the price they quoted didn't include a $500 fee for that time period (Burning Man), and that I would have to pay that amount or cancel my reservation (which would cause a $250 cancellation fee). So whatever, I agreed to pay the $500. Now today, they tell me the unit they had reserved for me isn't available and they have no alternatives, and have to cancel my reservation, a couple weeks before I need it. Thanks Apollo for totally screwing up my vacation. Not to mention the fact that they will have held my $250 for almost a year with nothing for me to show in return. So beware! read more

I'm copying this review from another place so people don't miss it. Based on our experience they should have zero star. My boyfriend and I got a relocation deal for the holiday. We have arrived in SF the day before pick up when they called to cancel our reservation. Beware: this is a company that is willing to cancel your reservation last minute. After they canceled, we found another relocation deal on their website for an RV and booked it. The next day we drove our rental car to the pick up location, only to find out that they have canceled the new reservation. There was no official phone call or email that informed us of this cancelation. We asked them to find another vehicle and they said: "we don't have a vehicle, so no. The solution is for you to take a taxi and leave." The staff had terrible attitude and threatened to call the police to kick us out of the office. We weren't treated as customers with the level of respect that any business should have, if they are professional at all. The staff claimed that she was the manager, but keep diverting responsibility to the headquarter, saying it is not their job to post the deal on the website and we had to call someone else. My advice is, if you are looking for an RV deal or rental for a trip, look into some other companies. As for us, we were put in the position to figure out an alternative to our holiday trip. I hope this don't happen to anyone else. read more

The RV was in good condition and we had fun. The reason i am giving them a 2 star rating is because their customer service. Our awning good damaged (awning is not included in the insurance). As a result, the they asked i pay a $1,500 deposit and they said it part of it will be will be returned to us after they fix it minus the cost of labor. I had to call them many times until i got a status from them and after more than six month they said it cost over $2,000 and i own them more money after they said 1,500 is the max liability. An awning costs several hundred dollars and changing it at best several more. Terrible customer experience. read more

We had a great time in the Euro Tourer we rented from Apollo! I really had a different experience than the other reviewer - Apollo was very straightforward with us... They sent us the rental agreement at the time of booking and went through some of the key areas at that time. We had plenty of time to read the entire agreement and resolve any questions prior to pickup. When we went to pick up the vehicle, they went through all the fine print with us. The van we rented was brand gleaming new and they gave us the tour of how to use all its features. Our only gripe is that the van was capable of doing SO much, that we really couldn't remember everything they showed us. So, when we were on the road, we were fumbling a little bit to remember it all. It would be helpful if they had a little pamphlet to give renters following the walk-through... This size van is perfect for 2 people, and it's pretty good on gas mileage. We wouldn't have wanted anything larger. It has an amazing amount of storage space. We fit a week's worth of groceries and our luggage in there without any problem, nice and tidy. The only area that irked me a little with respect to the rental agreement is how Apollo keeps a deposit amount per their contract which is for a "bond". I'm used to rental car companies holding a certain amount against a credit card, but Apollo actually charged my card the full $1,000 for the bond. Following the return of the van and all the contract conditions having been met, I had to wait 2 weeks for the $1,000 to be refunded to my card. But it's all in their contract, I just didn't read it that way at first. read more

Shout out to Alyssa and the crew at Apollo- San Francisco, We rented the VAN unit end of June 2019 -14days. Wow, what a wonderful experience from start to finish, our ride was great. She has been a wonderful person to work with, answer all our question and took such good care of our experience with Apollo-San Francisco. We are looking forward to renting again in December 2019. read more

We took a trip to New Mexico from Oakland traveling more than 3000 miles along the way. The RV we wanted was not available so we were upgraded to a slightly bigger model with the slide out. The 24 footer. This was a blessing because the extra space was nice at night. It was me my wife and the dog. There were some issues that came up due to traveling in cold weather (sub zero degree temperatures) that we were not 100% prepared for but Apollo helped us through and addressed the issues. The unit was in very good shape considering how problematic RVs can be. I would highly recommend Apollo. I also like the minimal advertising on the RV so you don't look like a traveling billboard! Make sure you bring a cable cord and plan ahead if traveling in cold weather. Bring money for gas too!!! The customer service was great too. Thanks Joe!! read more

We rented an RV to drive the Pacific Coast Highway from Seattle to San Francisco. The incompetence of the Seattle office is shocking. There were over 13 people waiting there and no one saw a soul for 5 hours. It wasn't until I walked into the warehouse myself and started calling for people that they came to help us. We reserved a 22 foot RV and got a 27 foot RV with a broken generator. It was too big to drive down some of the roads we planned on and therefor we had to miss some of the sites we planned on seeing. Also, no power without a hookup sucked. Especially for the campgrounds that didn't have hookups. Apollo also required $1000 security deposit. I have been home for almost a month and still have not been refunded. I was told 10-14 business days. That is larceny & fraud. Upon contacting customer service all they can tell me is that "it looks like a refund was issued but they can't tell me when I might get it. And there's nothing else they can do." They have no more information and a manager is never available. I don't about you but $1000 is a lot of money and for them to just keep it after all the bullshit I had to deal with from them is criminal. Not to mention all the hidden fees they have after you pay your non-refundable rental down. This company is a joke and should be brought up on criminal charges. read more

There were some good things about the Euro tourer we rented (the size) & the staff at Apollo did 1 nice thing for us. Other than that, it was a total nightmare. Some things were funny: unlike the previous reviewer, they did give us a pamphlet for the vehicle after the walk-through. The only problem: they didn't bother updating the manual when they changed RV models, so the pamphlet was for the WRONG model & was missing some of the most important information. Our biggest problem was that Apollo lied to us about the van, & told us it had a propane-powered refrigerator, when it really was electric. We asked twice & they lied to us twice. For RV newbies (which we were & which I'm guessing most readers are), this is important because it means if you take the camper to a site that does NOT have full hook-ups, you will be, pardon the expression, an unhappy camper. For starters, our "house" battery died (because they cut corners by using a truck battery, instead of a deep cycle battery, as is the norm for RVs). No refrigerator (& 2-3 hours from the nearest store) meant our food was about to go bad. No hot water, of course, so we couldn't shower after a sweaty day of hiking. And, 2 full days wasted trying to deal with fixing it. That wasn't even the worst. We were renting the RV because my wife & I are past the point where sleeping on the ground has much appeal (bad backs & various other middle-aged inconveniences). However, we like camping for peace & quiet & getting into nature. We wanted to camp at more rustic campgrounds, not KOAs, We told Apollo this (twice) & they still didn't warn us that meant we would have to run the generator for 3 hours a day. (They lied & said, "oh, if you don't have a hook-up, & aren't driving for a day, you might need to run the generator for 1/2 hour".) Well, we felt like the pariahs of the campground, needing to make a god-awful racket with the generator (not to mention the stink of the exhaust). So, if you will only use campsites with electric hook-ups, you might be fine. But, don't take it to an ordinary campsite (even one that easily accommodates RVs). read more

Bad cumomer service, long waiting times and bad support if something goes wrong. Will ripp you off, when damage appens to the RV.

We had a good experience with Apollo. We took a 31ft RV for 2 weeks this summer. It was in excellent condition and only 3 years old. They keep their stock up to date regularly. There was plenty of space for the 4 of us and it had 2 slide outs which worked without a hitch. The RV did come with a handy instruction booklet. The only thing they don't tell you is that you need a cable cord to watch cable TV and how to drive the BIG vehicle. A few tips around watch the back swings out a long way would have been useful. At pickup they spent time going over everything with us, but there is so much that we couldn't remember it all and that is where the booklet came in useful. I had read the small print of the contract before picking the vehicle up and had chosen the "Value" pack due to the number of miles we were going to drive. Otherwise it came with no mileage. This value pack also reduced our liability to zero. However, we did manage to scrape the rear side on a wall (which would have been prevented with a tip from the staff when we picked up!) and ended up paying an administration charge of $75 for them to record it. The scrape was tiny and we felt a bit disappointed by this. However, the office staff were friendly and helpful and happily booked a taxi for us to downtown San Francisco. I have got my deposit back and it took less than a week, I agree with another reviewer that it was good to drive an RV that isn't like a billboard. The Apollo logo is small and subtle. I would use them again. read more

Just visited Apollo Rentals in San Leandro. We are renting a similar unit from Apollo in New Zealand in May and wanted to get a few questions answered. Alicia (sp? - sorry if I got it wrong!) showed us the unit, answered all of our questions and could not have been more kind and helpful... and we aren't even renting there! This speaks so well about the company in general. Thanks Alicia - you're a great ambassador for Apollo! Ed and Terry read more

Worst service experience of my life. Worse than the entire airline industry. Be careful with these folks -- they will lie to you, say things that are inconsistent with the contract in person and on the telephone and charge you a bunch of hidden fees that ARE NOT IN THE CONTRACT. I'm tempted to sue and will be definitely telling all my burner friends to steer clear. Many better options out there. Fuck Apollo. read more

They deserve 0 stars. I've never been blatantly lied to and cheated by a company like this before. I'm literally shocked. These guys should be put out of business. If you're thinking about renting here, it's not worth it. read more

I rented for our annual trip to Black Rock City. Having used several other RV companies in SF and LA in years past, I would say these guys are above average and maybe even at the top of the list - based on my experience I'd recommend them anyone making the same trip. Good things included: Friendly and thorough pickup that didn't take too long - ie on being forced to sit and wait for another group, then sit and watch a very long video. All paperwork was in order too; it always amazed me showing up other places and it was like they had done no prework or prep for their busiest day of the year. Apollo was ready and got us in and out quick. They also didn't try and sell us on a bunch of add-ons during pickup, which I really appreciated. Vehicle was gorgeous - in Aug 2014 they were giving everyone new model 2015 vehicles they had only recently got in. No 'sorry, you're going to BRC, you get a junker.' We had a 31 foot 'Minnie Winnie'. Checking back in took a little longer than we would have liked, but that is such a luck of the draw thing - sometimes you get there and 20 others have arrived just before you. Still, very little stress and they were clearly appreciative of all the time we had spent cleaning the RV after the event. W had our full deposit back within a few days. They do charge a higher upfront fee than most for taking the RV to BRC, and maybe that's why I'm giving 4 stars instead of 5. But their rental rates are lower than some others so it nets out as a reasonable deal, especially if you can reset early. (We reserved Oct 2013 for Aug 2014.) I would definitely use them again (as long as their rates are competitive)and recommend them to other travellers, playa-bound or otherwise. read more

Shout out to Mick and the crew at Apollo San Leandro for making for RV rental such a breeze! We picked up the RV in Long Beach and that was a little hectic but the staff did a good job managing expectations for check-out/wait times. We read a lot about insurance issues and cancellation policies issues but our rental went off without a hitch. Thanks! read more

The worst rental experience in my life. I have rented several RVs in the US and Europe and never had such terrible service. The person behind the counter was the most unfriendly representative I have come across. There were several hidden charges which were not mentioned upfront. Never going back here. Be careful everyone! read more

Service is soooooooo slooooooow. Be sure to arrive well in advance to get the process started.

Blatantly screwed out of our deposit when nothing was wrong. Total sham.

Very friendly and catered well for our family. The RV was huge so check size before hiring

The only star in the star-RV was the one in the windscreen that went unnoticed at checkin and on the bill at checkout. Took over 2 hours to get the RV, interior wasn't thoroughly checked as most sunscreens didn't properly work, screws were loose and missing in 2 cabinets and there was a star in the windscreen that wasn't on the papers (we didn't notice it either until after we left.. too late). Returning the RV was a similar experience, took more than an hour and although we were covered by insurance we protested against booking the 'damage' against it as this was already there. wouldn't recommend hiring at this branch (san leandro), very unpleasant and slow staff as well that tried to upsell and treated customer that checked in online (filling 90% of the paperwork before arriving) the same as people that filled out nothing, which made the wait unnecessarily long. The RV's they rent are very fuel efficient (ehm, no, not really :)) with 7 miles to the gallon if you're lucky and driving very fuel efficiently , not very comfortable when driving (and that's an understatement), bad interior quality (sunscreens and drawers malfunctioning and screwed very loosely in just triplex wood), good toilet and shower, great heating, cooking and microwave equipment, loud AC unit that has sufficient capacity even when hot (good!). Beds are ok, comfortable, cooking equipment that came from starRV was actually quite bad and incomplete, we had to buy several additional items in order to prepare a reasonably decent meal. No, I don't think we would ever rent here again. When it comes to the generator.. they will tell you everything runs on the generator, so you're better off buying the generator pack.. beware! The fridge and AC while driving run on gas and the engine, you only need the generator package if you're intending to camp at campsites without electricity AND need the AC (generator use is prohibited at night at most sites, and the generator makes so much noise you can't sleep anyway). Basically you'll just use it for the microwave and perhaps the TV, which is just a few hours and you're better off paying based on usage afterwards. read more

Dont rent at Apollo they will never help you if have have problems with you car, they will not even come back to you if you try to call them. We rent a RV for 21 days but the AC was not working for 9 days. read more