Once again Bradley came out and did an amazing job! He was polite, fast and proficient.read more

Extremely disappointed with Five Star Bath Solutions of Arlington…read more My experience with Five Star Bath Solutions has gone from being very positive to extremely frustrating. When we initially had our bathroom remodeled, everything seemed great. We were happy with the finished product and had no complaints about the installation. Unfortunately, about four months after the remodel, we started noticing mold growing in and underneath the caulk along the entire bottom perimeter of the shower, where the walls meet the shower base. This is especially concerning because this is a brand-new bathroom installation. The caulk is still firmly attached, yet mold is appearing underneath and throughout the bottom seam. At the very least, I expect Five Star to come out, inspect the installation, determine what is causing the problem, and properly correct it. The worst part of this experience has been the complete lack of customer service after the sale. I have called the Arlington location multiple times asking for someone to come out and inspect the issue under the warranty. I have not been given an appointment or even received a meaningful response. I also contacted the company's national customer-service/sales line, only to be told that all they could do was send another message to the Arlington office. I then sent a formal written warranty request by email, and I still received no response. That is unacceptable. Five Star advertises a lifetime warranty and emphasizes that its warranty is locally serviced. When you spend a significant amount of money on a professionally installed bathroom, you shouldn't have to repeatedly call, email, and chase the company down just to get someone to acknowledge a problem only four months after installation. I am extremely disappointed--not necessarily because something went wrong, because problems can happen with any installation, but because Five Star has shown virtually no urgency or accountability in addressing the problem. I sincerely hope someone eventually takes responsibility and comes out to inspect and properly resolve this. If they do, I will gladly update this review to reflect how the situation was handled. For now, however, I cannot recommend Five Star Bath Solutions of Arlington based on my experience with their post-installation warranty service and customer support.

This Morning we went to your Grand Prairie store location & Disappointed on, your false advertising…read moreon ; In addition to our everyday smart pricing which offers top-quality products at a low price, we will beat competitor prices by 10% The manager told us he would price match but no additional discount as to this doesn't apply because you wouldn't be making money-- Disappointed !

Tons of stuff at good prices. Went in to look at vanities and was surprised at some other items…read morethey had. Definitely worth checking out.

This is what nightmares are made of: Promised a 1-month project. It took them 5. The quality of the…read morework was amateur at best and catastrophic at worst. I never got a solid plan, they hard-sold me high, promising we would reduce it, just to make me sign the contract. (my first mistake) Of course, those meetings to discuss my priorities and reduce the budget, never came. My dream wasn't realized as they either vetoed, forgot or bumbled each feature of my design. Examples: I have a wavy wall, it took them days to correct the paint throughout the house, they flat refused to match my craftsman trim, they forgot my vented kitchen hood, vetoed my transom (they don't even know what that is), failed plumbing inspection three times and nearly blew up my house. (I'm not embellishing) Had to install the cabinets twice (ordered incorrectly and hung at the wrong height), the rough plumbing is so poorly done that the knobs don't sit right and turn lop-sided; failed to contain the renovation dust which covered even stuff inside cabinets and drawers throughout the house. The cleaning crew came multiple times and I still had to hire my own at a cost of $360, to get all the ceiling fans, fixtures, floors, etc. finally clear of dust and paint splatters. They scratched my hardwoods and damaged my stove. To top it off, they stopped paying the subs and one of them put a lien on my house, EVEN though, i was up to date on my payment arrangement. (Yes, that's totally legal, for some reason!) The drama continues as I need help correcting some issues that i don't feel I should have to live with. I don't have the energy to upload pics but maybe later. Just trust me; pick someone else. Signed, Exhausted, Angry and Broke

We got our kitchen remodeled through Creative Design & Build this year. From the very beginning,…read moreour project manager Eyal was with us every step of the way. We always knew what to expect, got frequent updates as the work progressed, and never felt rushed or confused by any part of the process. She really went above and beyond. The work actually got done on time and the crew did an amazing job getting everything secured and cleaned after the work finished. Most importantly, the results were fantastic - truly exceeded our expectations! Would definitely recommend to anyone looking to renovate or remodel in DFW.

We needed a remodel of the house in order to consolidate households. My mother's and my own. This…read morewas a large complicated project. We needed it to be done in a manner that met our high standards and done in a reasonable amount a time as a member of our household is disabled and we wanted to keep disruption to a minimum. From start to finish, we were impressed by their professionalism, attention to detail, and dedication to getting every aspect of the project just right even when initial work did not come out just right. They took our requirements and turned them into reality, and the quality of the craftsmanship speaks for itself. Not only is the finished space beautiful and exactly what we envisioned, but the ICO team was also a pleasure to work with throughout the process--keeping things clean, communicating clearly, and staying on track. My mother is pleased and relieved. We are absolutely thrilled with our remodeled home and wouldn't hesitate to recommend their services to anyone looking for top-notch work. Thank you to ICO again for a job well done!

Or and his team did a FANTASTIC job on our whole kitchen remodel. They were clear, organized,…read morehonest, and on-time every step of the way. I appreciated how thorough they were in the planning process which kept everything on track. Or's attention to detail made sure every aspect if the job from tile to drywall to paint to flooring were done with quality execution. I would highly recommend them for any remodel work you need done.

So glad the contractor I hired told me about this place! I was ripping up the old carpet/linoleum…read moreand putting in tile and laminate throughout my house, and doing it all at once, so I was really watching my budget (but still wanted quality materials). This store has a huge selection of everything at lots of different price points --- but almost every option was much cheaper than the comparable option at Homes/Depot. Like, a full dollar per square foot less in most cases. The laminate I originally picked out and had delivered turned out to have some serious flaws in each box, which my contractor discovered after he started to try installing them. It looked fine to me, but apparently there was a defect that would've affected how they could be installed. Anyway, I drove back to F&D worried about how they'd handle this (since almost all the boxes were open already), but they promptly processed my return and helped me pick out a new laminate. (Thankfully no problems with the new type.)

I truly love this location vs the Mansfield one. The variety of items seem to be a lot more and the…read morecustomer service is on point. My family came in to shop for our bathroom renovation items and the employees all were so helpful. The ones that stood out to us was Luis and Alexis. They both were very patient and gave us so much good advice. We came near closing time and did not feel rushed by anyone at all. We will definitely come back here for the next renovation.

Great work by Ramon and his team. Happy with install and quality of work! Will be using again in…read morethe future.

Ramon is terrific to work with. He was reputable and always professional. We got quartz countertops…read moreinstalled at a very good price. He helped us personally pick out which stone was right for us at the warehouse and the installation was frictionless for us. I think the pictures speak for themselves. Beautiful work. Thank you!

Wow! From Athanas the sales rep, who was just as cute as can be to the install within a week with…read moreCal and Charles was so smooth!!!! I wish I would have spent the extra money for a wand type shower head and extra shelves, per se. So obviously I was not given a hard sales approach, it was Amazing dealing with Expo Home Improvement!!!! Oh, and Jameson kept me informed from start to finish!!! Cal and Charles showed up at 8:00am ready to work!!!! They covered all my furniture in the bedroom next to the shower install and covered my floors. I am amazed at how beautiful the job turned out and much bigger my bathroom feels!!!!!

I would give ZERO stars if it were possible. I arranged an appointment while attending the State…read moreFair. It was scheduled for Monday at 6:00 PM, and I received a call after my appointment time informing me that the representative was experiencing car trouble and would be delayed. Subsequently, I received another call indicating that he would not be able to attend, and I was required to reschedule. Therefore, I rescheduled for Tuesday at the same time, this time with a different representative. At 5:52 PM, I received a call stating that the other representative had a flat tire and that I needed to reschedule once more. NOT ON YOUR LIFE! If they cannot even attend for a consultation and estimate, I have serious doubts about their reliability in completing the job. DO NOT waste your time!!! "I would go as far as to say their positive reviews are written internally."

The gentleman did a very good job, was professional and cleaned up…read more We would definitely call them again, of need be.

I had a new surround put in my hall bathroom this week. It looks wonderful! I was very impressed…read morethat the sales person took comprehensive notes and measurements, understood that I was looking for something pretty simple and did not try to upsell me. Cal, who did the installation, was courteous, friendly, and cleaned up the area better than he found it. I will definitely come to them again if I decide to update our master bath.