The worst patient experience I have ever suffered through.
My family and I have been patients at the Franklin location for a few years now.
Today, when I arrived for my exam, I was greeted by a receptionist who seemed flustered and running to the door. I asked if she was ok but didn't get a response. Ok, we all have rough days from time-to-time.
When she returned, and I handed her my insurance information, she asked if my PCP had referred the appointment. When I said that possibly back the first appointment, but this was a follow-up, and my insurance hadn't changed.
She wasn't sure if the practice accepted my insurance (one of the top 3) and then hurriedly tried to reach her manager at another location who wasn't available. She then stated that her "list was old and changes all the time", and that I would have to sign an affidavit and pay out-of-pocket for the visit.
A line began to form and significantly increased her aggressive disposition, she asked me to take a seat so that she could help the patient behind me. I did and waited a few minutes when, she proclaimed from the window, that she could help me reschedule but I could not be seen today.
Not understanding the confusion as to why the insurance provider (again one of the top 3) was unknown to her, I asked if she was new. She aggressively stated that no, she had been there for some time, and that she "doesn't need to be treated this way". Then, insisted I leave.
When I asked why, what did I say? She repeated that she wouldn't be treated this way and that I had no right to ask if she was new. All of this took place in front of other patients.
My family and I will be leaving the practice. read more