Great service and drivers. On time and they picked me up on time. Friendly staff. I highly…read morerecommend them

From the owner: Medride Transportation specializes in providing reliable, safe, and professional non-emergency…read moremedical transportation (NEMT) services to individuals with diverse mobility needs throughout Arizona.

just called and had the best experience with a company I have already used. Chavilah was absolutely…read moreamazing while going over pricing structure and discussing bariatric needs, which can often be rough and embarrassing to talk about. She made the entire conversation feel comfortable and easy. I have never personally needed to call for transport before because the facilities I was in usually scheduled everything for me. However, I have had the pleasure of being transported by Matt four times now, and he is truly the nicest driver possible. He is one of the kindest and most non-judgmental people I have ever met. He always makes sure I feel safe, comfortable, and cared for, and he is always such a delight to talk to. This company provides such a great experience for disabled and bariatric patients, which is something that is not always easy to find. I am so grateful for the compassion and professionalism they show every time.

Do not use this company. They are negligent and do not care for your loved one. They walk away…read morefrom elderly people and allow them to fall out of their vans and severely hurt themselves to the point they are no longer able to care for themselves and can no longer live in their own home as they need supervision around the clock. You are warned, do not use this company if you love your parents. I would rate a zero if I could.

Great care, super friendly! The owner is a kind man who works really hard at making his customers…read morefeel special and appreciated. The drivers are kind, Courteous, clean, respectful, and friendly. If your insurance covers these guys, they are totally worth it.

We arranged transportation from the airport to a rehab center for my mom using Eric. We arrived…read moreback to Phoenix at 11 pm and Eric was there on time and used great care in moving my mom from the wheelchair to the stretcher. I would highly recommend him and his company and will use his services again if needed.

Nate provides an amazing service with great care. He is very caring and i…read moreHighly recommend carepath!!

I needed a ride home from a medical procedure & my original ride fell through. I called the day…read morebefore my procedure & Nate was able to accommodate me. He was very transparent with his fees, prompt for my pickup and very professional. I highly recommend him.

Excellent. Easy scheduling, very responsive, competitive pricing. Big shout out to my driver…read moreDavid. He took great care of me. Even the discharge nurse at my very busy surgery center was highly impressed with them in comparison to other medical transport services she's dealt with. Highest recommendation!

Excellent customer service! They were very responsive. I called to make an appointment and Paul…read morewas incredibly helpful. Highly recommend.

They don't have the best reviews so I was a little skeptical, but I have used this cab company on…read moretwo occasions and they have been a lifesaver. First time was in August 2016 to go to the airport after business travel. My driver was incredible friendly and made the ride enjoyable. The second time was two days ago. I asked my hotel front desk to call a cab for me to the airport. The guy at the front desk either couldn't figure out how to call a cab or what, but I waited and waited for whoever he called (getting anxious the whole time because I might miss my flight). While he tried to assure me for 30 minutes that he knew what he was doing...and that my cab would be there IN ANOTHER 30 MINUTES I broke my politeness and said I'd call my own. The discount cab woman on the phone was incredibly nice and understanding. I told her the situation about my flight and she immediately bumped me to the top of the list. My discount cab was there in UNDER 5 MINUTES. Then once again I had a very friendly driver who made great conversation for the entire ride. This company is wonderful and gets the job done while having fun drivers. I will always call them when I'm in Phoenix on business.

Friendly safe and clean comfortable ride and always reasonable and on time. Thank you for your…read morebusiness and respect

Ricky the driver was excellent, nice, and explained every step. He was so attentive to my mother…read more However, he was late. While I understand tragic weather played a factor in this, I was told he would be there between 440p and 530p. At 5:45, he was 15 minutes late. I called the office to see what was going on the woman I spoke to, I believe her name was ReAnn.', was rude. She told me at one point he was 20 minutes away then she said 5 minutes away. When I asked her which one it was, she said, " well, before I was interrupted, you asked for an estimated time. In the situation I was in I didn't need her rudeness or sarcasm. When I told her I was told between 430 and 530 and not 430 and 6 o'clock. She was rude. As I said, she was rude, but Ricky was great so when I called on Monday to let management know of the situation, I spoke to Shane. He was very nice and apologetic; however, he is not the one that should've been apologizing. In fact, the call to him should never have happened . Because of Ricky and Shane, this place gets four stars. What I use them again? Yes,,only if the transport was in town.

Scheduled 9:15am day before... my procedure ran 5 min over... go outside... no Medstar... had to…read morecall... they say 15 late...they charged $96 ... the Uber was $24... never showed up.... What a ripofff!!!!

Several years ago, after a series of medical nightmares including a stroke and a broken leg, I…read morelooked in the mirror and faced a hard truth. I was disabled and my driving days were over. Although I quickly learned that Valley Metro and the City of Surprise offer a subsidized transportation service to city residents who are disabled, elderly or financially challenged, that program known as Ride Choice, was not exactly reliable. The providers that worked with them put me though hell. Missed rides, no shows, vans without seatbelts, late arrivals (my worst was literally 7 hours of waiting on a remote intersection with the dispatchers promising my ride was about 15 minutes away all night. Nope. I had to wheel myself home at 10:30 pm after they finally admitted there was no ride. The service was so bad, I was asked to testify before Surprise City Council. The City had made a huge financial investment in the program, and at the time I was constantly missing medical appointments or being stranded with no ride home. My wheelchair is customized and is extremely large. It weighs over 450 pounds without me in it, so it can't be folded and tossed in the trunk. A lift or ramp are necessary or I go nowhere. I had all but given up on this service when the dispatcher told me she was sending a new transportation company to take me to my doctor about a year ago. Great, I thought, a company named East Valley Rides is not gonna take me to an appointment in Surprise. So imagine my shocked delight when a clean white van appeared five minutes early, driven by a clean cut young guy who actually spoke to me. Hunter asked questions and listened to my answers. He gave me a stack of cards and asked me to request his company anytime. Turns out he also lived in Surprise, and was starting up the company's West Valley division. Within a week, he had earned my business. He was always on time, he called or texted me if he thought he might be late, and he got me everywhere safely. He ran to open doors for me. He repositioned the ramp at the front of my house and he unlocked my door and made sure I got in and out safely. He even insisted on carrying my bags if I had done a little shopping while I was out. Best of all, he made me laugh. He listened and we exchanged tales of life. I began to look forward to our regular rides. Whether I was headed to physical therapy for a painful workout or to yet another medical appointment or procedure, his sunny personality often pulled me out of a blue funk. His company quickly became popular on the west side, and he bought more accessible vans and hired more drivers. I knew all the players in his company, and he regularly asked for feedback when one of his newer drivers had to take me. He was grateful whether my comments were positive or cranky. Some of his drivers liked to arrive 30 minutes early, which drove me bonkers because I am hopelessly last minute. Easy solution? Text or call me at least an hour early if they needed to get me ahead of the schedule. Many of their other clients are elderly and very ill, so I was willing to be flexible with my times and they were willing to do the same for me. East Valley Rides has totally gone the extra mile to keep me safe and sound and on time. Once, when the schedule was triple booked after yet another competitor quit the Ride Choice Program, the owner of EVR himself drove up from Globe (almost 3 hours!) in an accessible bus to personally drive me from my surgeon's office and lab to physical therapy. I was gobsmacked and delighted. The owner had lots of questions for me about how his employees performed and I could only say good things. His wife has had a disability for 25+ years, so he had a true understanding of how it is to rely on others to get around. I think that perspective definitely enhances the services provided by EVR and I'm happy and grateful to have them in my corner. I have huge respect for Hunter and I love being able to count on him 100%. I am just an ordinary citizen, not a VIP with important connections and business to conduct. He and his team are warm and welcoming and we can have an honest dialogue on everything. I consider him to be a true blessing and his service has allowed me to take much better care of myself. To learn more about the Ride Choice program, call Valley Metro and the City of Surprise.

Oh my God talking about services I highly recommend EVR after trying several carriers. They are the…read morebest in-service in all aspects. They are one of the friendliest, and helpful services, and they make sure you are safe, and your ride for sure will not be dull. I plan on using EVR forever, that is how good they are. Keep up the great job!

My mother is 89 years old and lives alone. She suffers from Dementia and has not been able to get…read morearound very well.. I wanted to have a caregiver to be there for her to make sure she has help with her meals, medication reminders and transportation to appointments. I was really nervous about having someone who I did not know being with my mother but Cerna has helped ease the stress and has provided such wonderful service for my mother. The caregivers are so compassionate and has given me much peace of mind!

No one means more to me than my mother-in-law. That is why I care so much about her Home…read moreHealthcare. I promised her years ago that she would always be taken care of. Cerna turned out to be the best solution for her needs. Im so impressed by their professionalism.We trust them to do their best for her. Thank You Thank You!