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    AO Sword Firearms

    3.9 (101 reviews)

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    Brandon B.

    I am an African-American disabled Air Force Officer and I was looking to purchase a new handgun, specifically a Glock 19 or Beretta. However, I was met with immediate poor service by the staff there, in particular, David, the store owner. Not only was there a one (1) hour and a half wait to even get in, but once I did get in, none of the staff wore face masks. Further, David, the store owner, limited the number of patrons to six (6), but had no sense of urgency or concern to help customers in a timely manner. It should also be noted that I only went to this store because my friend (a white male) recommended it. Nevertheless, I was met with a combative tone and attitude by David, the store owner, who unnecessarily interjected himself into my shopping experience with snide comments. I don't usually notice or comment on the personality of salespersons, but this store owner had such a twisted and self-absorbed way of speaking that he is practically a walking case study of narcissism and self-delusion. For instance, as I was completing the state required firearm safety certificate test David, the store owner, again interjected and instructed me to move to the back of the store to complete the firearm safety certificate test even though the direct salesperson that I was working with had previously told me that I could complete the test at the counter while she went to get the gun that I was purchasing. David, the store owner, without prompting, said that he was "overruling" her instruction to me, and was now requiring that I complete the firearm safety certificate test in the other room without any explanation or rationale. In short, David, the store owner, just gave me an "order" to move even though he provided no reason for why he was requesting me to do so. It was just something that he wanted and ordered me to do just because he was the store owner. When I asked him why, David, the store owner, angrily said, "Is there a problem?!" Then before I could respond David, the store owner, demanded the firearm safety certificate test paper back and said, "We will not be selling you a firearm today." I want it to be known, that I do not write this review because I want to lambast a business owner nor do I have an issue with how a person runs his or her business. The reason I felt compelled to write this review is to inform future patrons so they know what to expect. This is the same thing that I would've done if a young airman came to me and asked for advice on what to expect at a new base and any relevant local Air Force instructions. When you patronize a store you should be well aware of who runs it and how they run it. I, for one, do not recommend that any person of color or any current active duty or retired military personnel patronize his store because he doesn't live by the same code of conduct that I dedicated my life to uphold or hold to be true. That's honesty, sincerity, honor, respect and integrity. The fact that David, the store owner, treated me differently due to the color of my skin was readily apparent in his actions and words and that I cannot respect.

    Albert B.

    I must reluctantly give a 1 star review. I say reluctantly because I am a business owner and I get how hard it can be. I am also a customer, and I was not treated right. In fact, this place was horrible. I dropped my Ruger 45 pistol off around September of 2016 for a repair. I was expecting a month or two wait and a 50-100 dollar bill. Come Christmas time I started calling to find our what was up. Three times I was told they would check and see and get back to me, but nobody ever did. The forth time I called I explained that I really needed my gun and would be willing to come pick it up and move on, no hard feelings. Once again, " I will check with the gunsmith and get back to you ". Nothing. No call. No email. So, I go in and politely ask for my gun. No problem. I got it back, but here is where it goes from too busy to deal to complete b.s. The owner, a nice enough guy, comes out and says he couldn't find the replacement part. Moreover, I would never find the part and would join the ranks of P90 owners with broken magazine release Springs and useless guns. Something did not feel right. I went and did a Internet search and found out that true, the spring was discontinued. But, in the same page of search results was an ebay link to a guy stocking Springs. Bam, before I left the parking lot I had two Springs ordered. A couple of YouTube videos later on how to replace the part I did it. The whole time I was working on the gun I was getting more and more annoyed that my gun had sat there for 4-5 months and the part was readily available. Meanwhile, the whole time I got a deranged former employee stalking me. I went to the city for a restraining order but you know what? I NEEDED my gun. Like I said, on the phone over all the calls only to be lied to. Here's the deal; if you are going good to lie, make it a good one. Or just say, I can't deal with the b.s. repair because I'm too busy making rifles and that's what pays the rent.

    Joshua K.

    Had such an amazing time in your shop today! My first time in and I guarantee not the last! From making me feel comfortable asking questions about subjects I'm not yet familiar with, to walking me through what I might need based on what I described to David! Thanks again to both David and Drew for talking the time and helping me with my purchase!

    Cerakoted Glock 34 frame. Tactical grey. Masked the back strap and finger grooves. Absolutely no visible bleed over.

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    6 years ago

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    David C.

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    3 years ago

    Went here to get my FSC license. Good experience and great selection of guns. Would definitely recommend.

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    6 years ago

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    9 years ago

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    6 years ago

    Worst customer service I've experienced in a long time! They just want your money, they could care less about anything else

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    6 years ago

    Great store, great people that work there. I bought a lower receiver. I will be definitely coming back again.

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    Page 1 of 3

    Ask the Community - AO Sword Firearms

    Firearms Unlimited California - MP9/Shield

    Firearms Unlimited California

    4.9(60 reviews)
    1.4 mi

    I selected Firearms Unlimited from a list I was given to do a transfer/sale. I worked with Dylan…read morewho provided outstanding customer service! He is knowledgeable, friendly and made the process smooth and easy. This location is relatively close to my house, but I had never been there. I will definitely be going back. I highly recommend them!

    Last weekend my wife along with some friends and I attended a charity event at a local brewery for…read morethe Rocky Mountain Elk Foundation and part of the activities was an auction. Firearms Unlimited was one of the evening's sponsors and my wife ended up winning a purse along with an M&P Shield 9mm. Once the auction had concluded we met with one of the FU owners who took down our information and gave us instructions on where their store is located so that we could go begging the DROS on the pistol. This morning my wife and I arrived right around the time they opened and we were greeted by a young man named Tom. We explained that she had won the pistol and were here to begin the process. My wife is pretty familiar with firearms since target shooting is one of the things we enjoy doing together but this would be her first purchase. I made sure ahead of time that she had all her documentation in order, but explained that she would have to take the FSC test. Tom was very friendly with both of us and got her started on the test right away which she was able to complete and did well on. Tom walked her through filling out her 4473 on the computer and it was a very pleasant experience. Aside from DROSing her pistol, I had a firearm that I needed to ship to an FFL in Texas and Tom was able to help me out with that as well by performing the FFL transfer and preparing a shipping label for me. This morning's visit was about as easy and as personable as it could get and I really like the family-owned business feeling I got when walking in this store. They are closed Sundays which the owner had told me at the RMEF is because Sundays are for family which I really appreciate. Thank you Tom and Firearms Unlimited for the great experience and top-tier service! See you guys when we come to pick up my wife's pistol!

    Photos
    Firearms Unlimited California - Sig P365 X Macro mags Tier

    Sig P365 X Macro mags Tier

    Firearms Unlimited California
    Firearms Unlimited California - 9mm

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    9mm

    Turner's Outdoorsman - A closeup of the scratches.

    Turner's Outdoorsman

    3.1(135 reviews)
    1.4 mi
    $$

    Issac at front desk was super knowledgeable and nice. Helped me out with my questions and was super…read morepolite!!! Thanks Turners

    I formally express my dissatisfaction with the handling of a firearm purchase that was defective…read morestraight out of the box, and the unacceptable customer service response I received. For clarity, the timeline is as follows: The firearm was picked up on November 15. It was stored, unused, as it was intended to be a Christmas gift. The firearm was gifted on December 25 and attempted to be used for the first time on December 26, at which point it was immediately found to be non-functional. The firearm was returned to Turners on December 29, promptly after discovering the defect. This was not a case of wear, misuse, or buyer's remorse; the firearm never functioned as intended. In fact, during the return visit, the store manager personally inspected and tested the firearm and determined that the firing pin was not striking the cartridge with sufficient force, confirming that the firearm was defective. Despite this confirmed defect, I was informed that because the issue was identified ten days past the 30-day window, I would be required to pay $50 out of pocket to ship the firearm back to the manufacturer. What makes this demand particularly unreasonable is the fact that Ruger provides a free prepaid shipping label for warranty returns. Rather than assisting or advocating on behalf of your customer, Turners chose to ignore the manufacturer's established warranty process and instead imposed an unnecessary and punitive fee for a defect that existed at the time of sale. Let me be very clear: A firearm that fails immediately upon first use and is confirmed by your own manager to be mechanically defective is not a return issue. It is a defective product. Penalizing a customer for discovering a manufacturing defect days outside an arbitrary policy window, especially under normal and foreseeable circumstances such as a Christmas gift, is neither reasonable nor customer-focused. The policy, as applied here, shifts responsibility away from the retailer and onto the customer for a problem that Turners sold in non-working condition. That is unacceptable. I did not purchase a discounted or as-is item; I purchased a new firearm with the expectation that it would function properly and that the retailer would stand behind the product if it did not. What further compounds this issue is the complete lack of discretion or advocacy shown by the staff. No attempt was made to escalate the matter, no consideration was given to the fact that the firearm never worked and was confirmed to be defective, and no effort was made to resolve the situation in a fair or reasonable way. Instead, I was met with a rigid policy and told to pay $50, despite the manufacturer already offering a no-cost warranty shipping solution. Turners' reputation is built on trust, responsibility, and service--especially in an industry where safety and reliability are paramount. This experience reflects none of those values.

    Photos
    Turner's Outdoorsman - Hard to really see the oil but it's there

    Hard to really see the oil but it's there

    Turner's Outdoorsman
    Turner's Outdoorsman

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    Wilde Built Tactical - Great place

    Wilde Built Tactical

    4.3(210 reviews)
    4.2 mi
    $$

    I wanted a professional looking stipple on my pistol. I called and talked to Dan he was helpful…read moreover the phone as well as in the shop. I'm very happy with how it turned out. He quoted 2-4 weeks and was finished in 10 days. I recommend them and would trust them again for stippling.

    I will never purchase another firearm from this establishment for the rest of my life. While they…read moredo make it easy to purchase a firearm online Any attempt at customer care is nonexistent. I purchased a firearm in December 2025 Legally with my FFL. It took This company until February 2026 to even get ready to ship out the firearm. 2 1/2 months after our purchase is unacceptable. I will never purchase with them again. This was a standard firearm and not an NFA item. Coming into February and almost close to March. They reached out to my FFL, which said the laws have changed now and we will no longer Be able to accept the firearm. I requested a refund which was granted, but they stated that they had to write a check. I waited in the mail for this check and contacted them several times from February all the way up until April 2026. It is May 2026 and I still have not received the funds. They constantly stated that they will get to it or something comes up or some issue happens. This has been a constant issue since The time of purchase back in December. I have purchased several firearms online and in my local FFL and I've never had any issues or delays like this, Not even for NFA items. This is truly unacceptable. The lack of customer service, the lack of care for their customers and the rep reputation is so disheartening. I would think that a business would prioritize their customers and their legacy but this is not one of those businesses. I am completely and utterly dissatisfied. And I write this as a warning to all who wish to make a purchase. Find another business this business is not for you do not purchase a firearm From this business, This is your warning To not make the same mistake that I did. No I And having to file a suit against this company to even get my funds back. No customer should have to do this or go through this process. But it is necessary for companies that do not have the integrity to do good business.

    Photos
    Wilde Built Tactical
    Wilde Built Tactical - They ordered and installed this beautiful Aero Precision Atlas R1 handguard for my AR!

    They ordered and installed this beautiful Aero Precision Atlas R1 handguard for my AR!

    Wilde Built Tactical - Outside view of the store.

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    Outside view of the store.

    AO Sword Firearms - guns_and_ammo - Updated May 2026

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