Take a ticket and wait. That's just how easy it is. It's funny how so many banks can stuff this whole process up. I've been to a lot of banks, and always came back to my ANZ. I have been with ANZ since I was a yelping wee little thing and for a reason. I take my customer service really seriously. I am one of those people who don't appreciate the fake hello's and sarcastic looks tellers give me and my kids running amuck. This Mt Ommaney branch has a little section in the waiting area for kids to muck around, and I have never in the 20+ years I have been going there had a non-genuine smile. It's OK to be grumpy people! Dolores, who helped us with our home loan, Natasha who kindly offered to meet with me to review my accounts and see if there was anything she could do to save me more money, Renee who is the branch manager, always ready to answer the phone. The ladies and gentleman in this branch are testament to why this branch, this bank is my favourite one to go to. I've always been greeted with genuine kindness and sometimes concern. I've never had to wait for a long period of time and they have always gone above and beyond to help me out. If there were 20 people in line, they would still be happy to chat to you about other options even after your transaction. Can't speak more highly of the staff here. read more

Of all banks I've had in my life, this ANZ feel more like an extension of the family. This is our local branch and for different reasons I've come to this bank time and time again. Not just for the same home loan, but plenty of other enquiries too. I know a few staff on first-name-basis now and when they see me walk in there a little nod of acknowledgement. If you get a ticket to see the Teller, that doesn't take too long, however, you could be there awhile waiting to speak to someone in regards to your enquiries especially from 11am through to 3pm on weekdays. Bring your favourite magazine or a book as there isn't much to do as you wait. This is the only frustrating thing at this ANZ. It's almost as if there aren't enough staff for this busy branch. Other than that, when you do get seen, it reminds me of why I keep coming back. The service is akin to non. All questions are answered and explained and they go above and beyond to make sure you've got the most out of your time with them. It's full of professional and friendly staff- great bank! read more

ANZ - Banks & Credit Unions Near Me - Mount Ommaney, QLD