It was fast and efficient! I had a pre employment drug test scheduled, signed in on the kiosk and…read morewas out of the office within 20 minutes, staff was kind and helpful

My visit to the Labcorp on Stone Oak Pkwy was frustratingly similar to a trip to the DMV. I had a…read more9:45 a.m. appointment, checked in at the kiosk, uploaded my ID and insurance, and received confirmation stating I was successfully checked in for my appointment ("Thank you. We now have you checked in for your appointment"). I had no reason to believe there was any issue. After waiting 45 minutes, I noticed walk-in patients who arrived after me were being called first. When I asked an employee to check on my appointment, she initially said she couldn't find it. After I showed my confirmation email, she found it but claimed it had been "deleted" because the kiosk registered my check-in five minutes after my appointment time. Despite waiting nearly an hour and having proof of my appointment, she refused to honor my original check-in time. Instead, she re-entered me as a new walk-in and said I would have to wait behind about 10 patients who had all arrived after me. Even another patient confirmed I had been there the longest. When I questioned her "solution", I was told that if I didn't like it, I could go somewhere else. The most concerning part was that every piece of documentation I received actually indicated that I had successfully checked in, so I had no way of knowing my appointment had supposedly been deleted. Even after acknowledging I had been waiting the longest, the employee refused to correct the situation. I wasn't upset about what appeared to be a system/tech error, although that is also a serious problem. While this may not have been the employee's fault, she refused to do the right thing and offer an appropriate solution. Instead she thought it would be okay to keep me waiting even longer, completely disregarding the fact that I had an appointment, while also disregarding "first come, first serve." This was poor customer service and a complete failure to treat patients fairly. Please do better and learn to be kind to your patients.

Today Aug 1, 2026, we waited 45 min for our blood draw. The two clowns working the front desk did…read moremore complaining and talking than checking people in. I also overheard them talking bad about another employee with the check-in windows open and a waiting room full of patients. Just because they were talking in Spanish does not mean people in the waiting room did not understand what they were saying. It wasn't until phlebotomist RACHEL arrived that she put the two front desk girls in check and got things moving along. 5 stars to RACHEL for saving the day, you are a true professional!

Great environment however when a person tells a lab tech, they need an experienced phlebotomist…read morethere is a reason for it. My veins roll and they are very small. Because of some tech's inflated ego, I experienced multiple sticks and then she kept moving the needle around inside my vein on my right arm (my right is my dominant hand). Extreme pain, bruising, and soreness even days afterwards. Finally, a more experienced tech took over (after all the torture) and went to the other arm. Afterwards, no bruising on my left arm, couldn't even tell where the needle hole was. My right arm looks like I have track marks. Not happy what-so-ever. Next time I will push back, this is ridiculous! Does this company hire brand new tech's so they can practice on patients??? Not good at all! Day of the blood withdrawal pic 1. Day 5 after my lab work, pic 2. Defiantly caused damage to my vein. It is still PAINFUL and as you can see looks like I have been abused. Will need to hear long sleeves to work.

The lab on San Pedro in San Antonio: The person at the desk was so helpful and friendly…read more Unfortunately, it was the worst blood draw I've ever experienced (and I had a lot of needles in my arm due to 3 months of chemo). My previous doctors' office, Well Med at Stone Oak, always did fast, always painless blood draws. Here, however, the phlebotomist came at me with a huge needle and it was so painful, I could barely stand it. I just gritted my teeth and waited for the end! I was left with a deep purple bruise that took 5 days to heal. I would avoid this place or just hope you get someone else.

Customer service was not very professional. Both employees were very rude . Did not even greet me…read morewhen I walked in. (Mind you I was the only one in there) Just asked if I checked in condescending tone. Also forgot to give me back my medical card and drivers license, then when I asked for it back the male employee handed it to me in a rude manor and did not say anything just handed it to me. Do not recommend

I received a note from my doctor that the orders had been sent to Quest, so I quickly logged onto…read morethe website to make an appointment. I was happy to see that at 1:20PM... there was a 1:30PM and 1:40PM appointment for the same day. The clinic was in the on the same floor as my doctor's office which was very convenient. I arrived to the appointment at about 1:25PM since it was across the hall and was able to quickly check in via the kiosk as the mobile check-in process wouldn't allow a check-in more than 10 min early. The kiosk asked for my cell phone number, scanned my drivers license and my insurance card then I was good to go. Almost immediately after checking in, I was called back. The woman who called me back and was collecting the sample was very kind and careful and was easy to chat with. I really liked the staff at this clinic as well as how efficient they were (on-time for appointments).

I had been to Quest many years ago but at a different location. Labs were free at my work clinic so…read morefor recent years that's where I went. Since covid, I had been going to LabCorp for labs. Dr. Garza sent me here to get the stool containers. There were about 3-4 people in the waiting area and I was second in line. There was only 1 check-in kiosk. I was initially expecting that they would be quick and hand me one stool container. I was finally called in, shown 3 containers, and Angelica thoroughly explained what I needed to do. The reasons why I didn't rate the visit higher are the wait time and fewer check-in kiosks compared to LabCorp. Hopefully the process will be quicker when I come back.

I go to quest often unfortunately for lab work. Lately I have been noticing,no matter what location…read morewe go to, the phlebotomist's don't seem to trained very well. My recent visit here at this location when the phlebotomist put the needle in my arm, it hurt immediately and I left there with a blue bruise and swelling. I do not plan on coming back to this location again. It hurt really bad.

We had used this group previously and never had an issue. Today was disappointing. Our third stop…read moretoday was supposed to be quick and then home for dinner. The wait was more than two hours. The groceries have cooked themselves in then car trunk, and my wife is an hour overdue for her medications. Another client doing a urinalysis is waiting to redo it because the toilet would not stop, ruining the dye marker used in the bowl. It also sounds like the office is short staffed (two people?) More people are arriving.. I would stay around just to measure the wait but I'm going home and will try to salvage my two racks of partially cooked ribs from the trunk.

Generally the staff are nice and helpful. However there is confusion on how to handle people with…read moreappointments and walk ins. I arrived 10mins early. There were 2 people who just walked in w/no appt were seen 1st. Then while being called back someone else walked in & we were put to the side so they could be helped. Waited an additional 10mins. Simple bloodwork took 30 mins from the moment I checked in & until gone. Which isn't bad had they been busy. The people with no appointments were in and out in 10 mins

Poor customer service. They messed up my blood test results,don't answer the phones and don't…read morerespond to messages

Quest sometimes has a bad rap for efficiency & wait times but they stepped it up since the last…read moretime I came to an office setting. The Kiosks & LED monitors seem to be more hands-off from check-in to waiting. There is no clerk available unless they call your name so be ready to check in virtually. The text check-in where you launch your browser to complete the process wasn't successful as it got to the first page then wouldn't go any further except to select "Cancel Appointment" so I went up to the kiosk. I tried to scan my QR code under the "red" scan dot but that was also unsuccessful so I typed in my confirmation code. Hurray! I verified my info & had to scan in my DL & after that waited to be called. There's an LED screen playing helpful info on labs, health tips, how to check in if you are blind & a sidebar to show an abbreviation of your name & appt. time. It also shows how many are waiting & how many are scheduled in the next 60 minutes. Guess that's esp. for walk-ins & general info. Dawn called me in & was a friendly, upbeat Phlebotomist. I walked in & told her I felt like I was traveling & at the boarding gate always looking at the monitors to see when I was next, LOL! We exchanged pleasantries, traffic info(LOL!) & she logged in my lab request form from my doctor. I asked how long she's worked as a Phlebotomist & she said 24 years! Good for her. She took my blood, told me how long it should take for results & I was off my way within 15 minutes of my appointment.

My husband went in for lab work and he didn't have a good experience. The phlebotomist hurt his arm…read morewhen she was getting blood samples. She also was playing loud music from her cell phone. He didn't appreciate that. We are going to ask our doctors for another lab testing facility as lately we haven't been happy with Quests phlebotomists doing a good job at getting samples without causing pain and bruising. Maybe they need to slow down and focus on what they are doing instead of being in a hurry. It's hit or miss on who you're doing to get. Last week my son was here and had a great phlebotomist. Too bad we can't request who we want.

Busy place but they handle everyone well, more seating outside the lobby/…read moreAfter waiting, one of the MRI machines was out of order, waited more, then decided to return another day. Be ready of lots of paperwork and prepayment. Clean, free parking, first suite to your right as soon as you enter the lobby of the building which shares many other professional offices. Nurse and staff very friendly and helpful

Every time I come here, (annually) I get taken in on time. No waiting to be seen. The place is…read moreextremely clean. All the women really make sure to get your exam done and let you go. Very easy process. Made all my anxiety go away!