The Stone Oak location employ quick, professional, and courteous people to provide services to…read moretheir customers.

Went in for a scheduled bioscreen that my employer requires. They are an out of state employer, so…read moreI just schedule the appointment and they fill out the order and submit it to the lab. I arrived to this location yesterday and was treated as rudely as possible. I was called to the front desk by someone who only used my first name, so I went up not sure if it was really for me. Immediately the woman working quickly asks what labs I am there for. I say I am actually there for a scheduled bioscreen for my employer. She then says some doctor's name so fast I couldn't understand and asks me if thats the name of my dr. I told her, I don't know because it's from my employer, who is out of state. She tells me I have to confirm yes or no who the doctor is on the order. When I again honestly say I do not know who the doctor is, she says they have to confirm the doctor's name directly from me so they know the order is for me. I already confirmed it is for me, stated it is a bioscreening etc and I am just being honest that I don't know the doctor's name. This person then tells me she is going to refuse me service. To which, yes I got upset! I am up there in front of an entire room of people and she wants to deny service for something I pre scheduled! Then another person at the desk tells me the same thing, then realizes I am upset, so finally rudely says to the other worker "just get her in and get her out." Afterwards when I sat back down, they make a loud announcement that they called their manager and everyone needs to know who is on the doctor orders. These people are so rude! Last year I registered for the same bioscreen at this location and by chance found out they were suddenly closed with no warning or notification they had closed for some random reason. I had to schedule a month later at a totally different lab. I will never go back to this location after the way I was treated yesterday. I thought healthcare workers were in the business to help, but all I received was attitude because I guess they didn't enjoy working on a Saturday morning. Btw, the woman who actually performed the bioscreen was great! Front desk...AWFUL!

Great environment however when a person tells a lab tech, they need an experienced phlebotomist…read morethere is a reason for it. My veins roll and they are very small. Because of some tech's inflated ego, I experienced multiple sticks and then she kept moving the needle around inside my vein on my right arm (my right is my dominant hand). Extreme pain, bruising, and soreness even days afterwards. Finally, a more experienced tech took over (after all the torture) and went to the other arm. Afterwards, no bruising on my left arm, couldn't even tell where the needle hole was. My right arm looks like I have track marks. Not happy what-so-ever. Next time I will push back, this is ridiculous! Does this company hire brand new tech's so they can practice on patients??? Not good at all! Day of the blood withdrawal pic 1. Day 5 after my lab work, pic 2. Defiantly caused damage to my vein. It is still PAINFUL and as you can see looks like I have been abused. Will need to hear long sleeves to work.

Clinical Pathology Lab. @ Sonterra  03-08-21   02/100…read more There is an option online https://www.cpllabs.com to make appointments in advance, which I did for the following Monday, and this included the option to receive a text with updates. However it was not needed and I was able to cancel it right from my phone. We chose this location because of their convenient Saturday hours. They have free parking, and a digital touch screen for checking in once you arrive. There is also an option to check in, and leave your phone number so you can wait in your car outside, but there were only 3 of us there so I did stay inside to wait. The wait time was not very long. While waiting I read that there is an option to register through their portal to receive labs directly to the patient. https://cpl.luminatehealth.com I required 5 different labs drawn for this appointment and am not entirely comfortable with needles /-: However, SONYA was friendly, kind, patient and skilled with the needle. I was very comfortable while she changed out the tubes, many tubes! I very much appreciated the friendliness of the staff, easy check-in, and this office was sparkling clean (-; Thank you for all your hard work, and keeping Saturday hours for our convenience. ttfn. , L.

Customer service is terrible. I waited over an hour with an 8 week old infant for the lab tech to…read moretell me that he can't honor the lab order because he doesn't know the codes- codes were written on the order. Terribly rude.

Service service and replace workers very rude!!! Especially today's employees just don't know how…read moreto handle their job situation and they don't even are very friendly...

I had to have a blood test that can only be accomplished here according to my doctor. I made an…read moreappointment for Monday and thought I was set. Showing up on Monday for my appointment (they don't require appointments), I found that only 3 clients are allowed in at a time, social distancing is required, employees wear masks and gloves (as long as this pandemic is going in), and hand cleaner was available. I sign in, complete all the paperwork, and then wait. After a while they call me up to tell me the doctor didn't send them the test info. so they were unable to do my test. I called the doctor's office, and they said it was sent. So, either somebody didn't send it, or somebody lost it. Either way, my current trip was wasted. The next day, I went to the doctor and picked up the paperwork. That solved the he said she said! I go back to the lab, and on walking in, found there were no other patients waiting. After about a 30 minute wait, they took me back. The nurse/tech appeared to be training a new hire and was very thorough in her job. She asked if I fainted easily:-). She did her work and took so much blood that I had to pay extra. At that point, I was free to go. Will I return? If I have to have this particular blood test again, I will. Any other blood test will be taken at a lab near my house.

The two employees were professional, kind and easy to work with. The blood draw and check-in…read moreprocess went fast. My husband fasted way beyond what he should've and passed out. The lady held his head and put an ice pack on him. The man helped too and kept calm explaining to me what was happening. He laid down in there afterwards. He's fine now. I appreciate their help. Other note, If you're on a budget, then check out the prices online before you go in. They bundle some tests that will save you money.

I received a note from my doctor that the orders had been sent to Quest, so I quickly logged onto…read morethe website to make an appointment. I was happy to see that at 1:20PM... there was a 1:30PM and 1:40PM appointment for the same day. The clinic was in the on the same floor as my doctor's office which was very convenient. I arrived to the appointment at about 1:25PM since it was across the hall and was able to quickly check in via the kiosk as the mobile check-in process wouldn't allow a check-in more than 10 min early. The kiosk asked for my cell phone number, scanned my drivers license and my insurance card then I was good to go. Almost immediately after checking in, I was called back. The woman who called me back and was collecting the sample was very kind and careful and was easy to chat with. I really liked the staff at this clinic as well as how efficient they were (on-time for appointments).

I had been to Quest many years ago but at a different location. Labs were free at my work clinic so…read morefor recent years that's where I went. Since covid, I had been going to LabCorp for labs. Dr. Garza sent me here to get the stool containers. There were about 3-4 people in the waiting area and I was second in line. There was only 1 check-in kiosk. I was initially expecting that they would be quick and hand me one stool container. I was finally called in, shown 3 containers, and Angelica thoroughly explained what I needed to do. The reasons why I didn't rate the visit higher are the wait time and fewer check-in kiosks compared to LabCorp. Hopefully the process will be quicker when I come back.

Staff is rude and unprofessional. The entire waiting room was upset at her tone and condescending…read moreremarks.

What a horrible experience!…read more I came here to do a drug test for a new job, made the appointment online, got the emails and everything verified before I drove over here. There was a long wait because they were already behind when I walked in 20 minutes early. Then somebody came out and just announced that if anybody was here for a drug test, they only did those between one and 4 PM! Turned around, slammed the door! Totally ignoring the fact that I had raised my hand and stated that I had an issue with it. There really is no big expectation for customer service in this industry anymore. You were basically cattle that are shuffled around from lab lab and we were taught to have no expectation of having anyone be kind or treat anyone with respect. But this is kind of the last straw! Quest diagnostics. If it all possible, I will do everything in my power to make sure that you never get another dime from me or my insurance company.

Liandra was amazing. Idk if I spelled her name right. She was efficient, thorough, and made the…read moreprocess easy. Will definitely recommend for other services in the future.

OMG, this location is awesome. They are quick and efficient. I was in before my appointment time…read moreand out in a flash!!!! They were very friendly and professional. The care was just awesome and I made it back home before my appointment time lol.

About 6yrs ago I was sent to STRIC to have a Picc line put in before a minor surgery…read more and I had a great experience Today I called they were busy left my phone # Never received a call back

Busy place but they handle everyone well, more seating outside the lobby/…read moreAfter waiting, one of the MRI machines was out of order, waited more, then decided to return another day. Be ready of lots of paperwork and prepayment. Clean, free parking, first suite to your right as soon as you enter the lobby of the building which shares many other professional offices. Nurse and staff very friendly and helpful