The level of incompetence at this location is staggering. I waited 15 minutes to drop off a sample…read morefor my daughter because there was one person working the front desk and the back. I asked him if he had everything he needed because I hadn't been to this location before. He said yes. I got a call the next day that they couldn't use the sample because HE FORGOT TO LABEL THE VIALS. So now I have a 6 year old who has to give duplicate samples while continuing to suffer with stomach pain because we can't diagnose her without the sample that took two weeks to get. The corporate office should be ashamed for causing patients pain by keeping a location open while understaffed and poorly run.

Never come to this location locked doors at 12:55 to go to lunch which should be from one to 2 PM…read morebefore opening. They said that they're no longer accepting patients because of a plumbing issue. They should've let us know instead of waiting in line for an hour. Horrible service does not help patient and refuses to give you alternatives when you have already paid.

I can see that this job is hard to have fun at. What is collected, how it's collected, how it all…read moregets clearly communicated, how to do it all without ANY mistakes, errors, quickly without much pain to the customer. I have definitely seen better, and worse, I trust this place to do the job, no extra effort in that department.

After jumping through the recorded message hoops, it tells you if you need customer service , press…read more6. Then it tells you they're not available. Then, it finally tells you their mailbox is full. What is this, the 7th grade jr. varsity help line??

Wow! What a…read moredifference the right location makes. I went to a different quest this morning and had a terrible, awful time. Was treated very rudely and I had to reschedule on the fly ended up rescheduling at this Fredericksburg location and it is night and day! The waiting room is nicer, the people are nicer, the process was nicer, it was just all around and incredible experience, especially when you compare it to the nightmare scenario that I had earlier today.

I'm so frustrated with Quest Diagnostics. Have you ever needed to just hand over a sample, but…read morethere's nobody who's willing to take it? Instead, they want me to check in, with a drivers license, health insurance info, and all that. I'm not handing over my drivers license to these people, especially when it's not even my sample. If they want the name and insurance information, they can just read the piece of paper form that they provided, and was carefully filled out. There's no need for me to stand around for 40 minutes to hand over a sample, when a box would do just nicely. If there was a locked box where I could drop off a sample, I wouldn't have to put up with all the BS that this company provides. People in scrubs hurriedly rush in and out the door of this place, but they can't be bothered to ask a question. "Check in at the computer" is all they can offer. Forget these guys.

The facility is wonderful, but Executive leadership has been a challenge! Within that venue, the…read morefood & activities have been a challenge! Rita Adams was a conservative & brilliant executive! She was just getting to the food & activity improvement when we were told that she found a new opportunity more suited to her desired future. We would not want to stand in her way, but she is SORELY MISSED! The food has been based on cheap & overused oil. Nothing can overcome the nasty oil being used! The protein is limited to mixer of meat, bone, & grizzle that ruins every dish. Occasionally there are suspect cuts of real meat with little relation to real meat. Most often the facility depends on slices of heavily processed meat rolls. The people cooking have no sense of how to season the food! There's far too much of chili powder & coriander, to the point that we can't consider eating the poorly seasoned compositions. A superior chef is sorely needed! The activities were exceptional with Jessica Trevino. Jessica was pushed to do the job of at least 2 people, which ruined activities. The new activity director has been given far more support from CNAs, but Jessica contributed wonderful food & activities above & beyond what is currently provided.

Poor response time due to a shortage in staff. Constant nurse call bell chirping at all hours of…read morethe day and night that rings throughout the holes and entire facility. Their inability to keep medications in stock to supply the needs of their patients.

Not that I like giving blood but if you have to come to a LabCorp in San Antonio, I would…read morehands-down come to this exact location and ask to have your blood drawn by Mr. Donald the best blood drawing experience and quickest blood drawing experience I've ever had this man is truly a gem.

Employees are upset that they can't go to lunch because customers are still in the lobby, staffing…read moreorganization is terrible, appointments aren't even upheld.

This is located in a tall medical office building next to the hospital. You have to park in the…read moreparking garage for this location. Depending on how long you stay will determine how much the parking garage fee is. I was quick so mine was free. This building seemed really new. The office was very clean. Staff were professional, fast, and very nice. I was a walk in and was seen I'm 5 minutes to gets labs drawn. I liked the self check in on the iPad when you walk in. I liked how on the TVs it says a list of patients by the 1st 3 letters of 1st name and 1st letter of last name in order of who is next and approximately how long the wait is. Since this is located in medical area, next to the hospital parking and traffic are really bad here. Plan for more time when coming to this location.

This location lost my lab results for the Quantiferon TB test. On 7/7/21, I went to this location…read morefor lab work. I handed phlebotomist the paperwork to have my lab work done. She scans all three papers of the labs that I needed to have done. She takes had three tubes of my blood and told me when I could expect the results. The tests were for my thyroid, iron, and a test for TB. The next day, when I check the portal, only the results for my thyroid and iron levels were there. I checked again on Saturday night and the results for the TB test were still not in the portal. I went back on 7/12/21, and I had to do the test all over again. The phlebotomist that did the blood work on 7/7/21, lied about drawing the blood for the TB test. She presented me with clearly altered paperwork showing she only did blood work for my iron and thyroid levels. To, of course, cover her shady tracks. I confronted her about watching her scan the paperwork for all three tests and how I even watched her draw my blood for three tubes for all three tests. I want to know what happened to the third tube for the TB that mysteriously disappeared. The phlebotomist tried her hardest to make me seem like a liar. Even in front of two other phlebotomists. No apology was given for her mistake and for being inconvenienced. Why would I waste my time making a complaint and even going out of my way to complete a test that was done a week prior if it were not true? When I arrived and checked in on Monday, there was also a man in the lobby who had similar issues. I overheard his conversation while waiting in the lobby that his results were not in the portal, and it had been over a week. With no results in his portal. Do not come here. Avoid every Quest Diagnostics location if you can. Unless you want your labs to go missing without any explanation. Go to LabCorp if you want better service and your lab work completed without any issues.

The only issue I had was how stuffy it felt inside. They need some air purifiers and fans to…read morecirculate the air. I came in on a Saturday afternoon for a hand x-ray. Check-in was easy, the lady was nice and the radiology tech was even nicer. My appointment was at 1:40 but they said to arrive at 1:25. I arrived around 1:20 and I didn't wait long at all. In fact, I was done a little after 1:40. The tech explained everything thoroughly and positioned my hand while we made small talk about the x-ray flower art on the walls. When I checked out I informed the same lady who checked me in that I had a referral to a hand doctor. I handed her my phone so she can clearly get the details and said she can send my results to both my Airrosti doctor and the specialist. She must have done something right because the specialist's office called on Monday to schedule an appointment. I thanked her and went on my way. There was a second lady who didn't seem to be in as chipper a mood, but I made sure to say goodbye and thank you to her, too, and she brightened up. Overall it was a pleasant, quick experience.

The girl at the reception desk is haughty, rude and very unfriendly. I have been here several times…read morefor X-Rays or MRI's...her haughty attitude has not changed. If she doesn't like her job or dislikes dealing with the public...she should consider moving on. People are here because they are hurt and have some kind of injury. They feel bad enough without a receptionist who acts like she is being bothered. It doesn't cost a thing to be friendly and helpful. A smile goes a long way!

Located in a dilapidated shopping center. The facility looks dirty, has folding chairs,…read morenon-clinical environment. Be prepared to wait 30-45 minutes to begin. Lack of communication from intake, "clinical staff", and physician. Total waste of time!