This is located in a tall medical office building next to the hospital. You have to park in the parking garage for this location. Depending on how long you stay will determine how much the parking garage fee is. I was quick so mine was free. This building seemed really new. The office was very clean. Staff were professional, fast, and very nice. I was a walk in and was seen I'm 5 minutes to gets labs drawn. I liked the self check in on the iPad when you walk in. I liked how on the TVs it says a list of patients by the 1st 3 letters of 1st name and 1st letter of last name in order of who is next and approximately how long the wait is. Since this is located in medical area, next to the hospital parking and traffic are really bad here. Plan for more time when coming to this location. read more

Quest Diagnostics - The address has changed to this one - Laboratory Testing Near Me - San Antonio, Texas

I moved to Texas almost (working on my 3rd year ago). Having said this I have had quite the experiences in securing my health providers. The world of providers is quite complicated in Texas. Not very patient friendly. I have had 2 general health exams and scheduled to have my third. My physician had ordered me to get a few blood test as well as a urinalysis. I went to my scheduled appt at the lab and was confronted with their request to give them access to my credit/debit card in case my medicare and supplemental insurance were to refuse payment for the tests requested by my physician . They then had me sign a document that says I refused the tests. Mind you I was not able to read the document before being handed the signature pad to sign. When I was handed me a copy of the document it read that I refused the test. I did not refuse the test. What I did refuse to do was to hand the cart blanche to charge my debit/credit card "in case my health insurance" refused payment. This is again another way the health of the patients is not the driving force of health care in Texas. It is to make money. read more

This location lost my lab results for the Quantiferon TB test. On 7/7/21, I went to this location for lab work. I handed phlebotomist the paperwork to have my lab work done. She scans all three papers of the labs that I needed to have done. She takes had three tubes of my blood and told me when I could expect the results. The tests were for my thyroid, iron, and a test for TB. The next day, when I check the portal, only the results for my thyroid and iron levels were there. I checked again on Saturday night and the results for the TB test were still not in the portal. I went back on 7/12/21, and I had to do the test all over again. The phlebotomist that did the blood work on 7/7/21, lied about drawing the blood for the TB test. She presented me with clearly altered paperwork showing she only did blood work for my iron and thyroid levels. To, of course, cover her shady tracks. I confronted her about watching her scan the paperwork for all three tests and how I even watched her draw my blood for three tubes for all three tests. I want to know what happened to the third tube for the TB that mysteriously disappeared. The phlebotomist tried her hardest to make me seem like a liar. Even in front of two other phlebotomists. No apology was given for her mistake and for being inconvenienced. Why would I waste my time making a complaint and even going out of my way to complete a test that was done a week prior if it were not true? When I arrived and checked in on Monday, there was also a man in the lobby who had similar issues. I overheard his conversation while waiting in the lobby that his results were not in the portal, and it had been over a week. With no results in his portal. Do not come here. Avoid every Quest Diagnostics location if you can. Unless you want your labs to go missing without any explanation. Go to LabCorp if you want better service and your lab work completed without any issues. read more

Alley ways??? REALLY! If I could give this 0 stars I WOULD!! I scheduled an appointment for 11:10 and auras what friend?? I'm military SO u know if you show up at 11:00 your LATE! I'm ALWAYS 30 minutes early just in case!! Guess what friend??? I ended up late and then a sign said if you show up late you have to reschedule BUT what it doesn't tell you is 1. The hospital is undergoing construction AND that it is hidden behind a cancer patient building so if you haven't been here before your in DEEP trouble! I ran into SEVERAL people also looking for this building so I know it wasn't just me!! I even asked the people already there waiting and they said the first time they came there they got lost also so I then KNEW it wasn't just me!! I think I'm more upset because for the testing you couldn't eat anything and look at the time scheduled then to be left a message saying... oh well too bad... we aren't going to help you is NOT acceptable!! Then you look like you just didn't show up for the appointment when they KNOW they are NOT in a good location for their customers!! I would MEVER come back to this location because it should NEVER be this difficult to see a health professional. Do BETTER!! read more

Quest Diagnostics - Laboratory Testing Near Me - San Antonio, Texas

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Being a mother of 5 and having had to have tons of blood work done, I'd like to know why this particular location keeps refusing to do a 3 hr glucose draw on my pregnant niece? She has came 3 different times and has been turned away all 3 times! The first time she didn't know they closed for lunch and came too late, okay her fault. They said to come again before 10am. She goes again before 10am and they tell her she should have been there even sooner that it's too long to be fasting while pregnant. And this time on Saturday she got there at 8:30am is sitting in the chair about to get her first draw when someone comes and tells her she should have been there before 8:10am and should only come during the week. When she becomes frustrated with this she is giving a list of other locations and is told to try one of them instead. First of all, if this location doesn't want to work they shouldn't be getting paid. And second, staff shouldn't be giving out medical advice that is above their pay grade. It is ridiculous that she has came 3 times and has been turned away 3 times. This is important blood work that her DOCTOR wanted done stat and told her it was very important to have done. If something happens or complications come because IF she does have gestational diabetes, that could be being managed by now, there is going to be a serious issue since the staff at Quest have decided to enforce their own MEDICAL ADVICE and refuse to draw her blood. She see's her doctor today and I'm sure he is also going to be very dissatisfied with the treatment of his patients that Quest is providing since she has been unable to get her labs done. read more

No one answers the phone at this location to ensure I brought what I needed and confirm they had the dr orders already, and later to find out where the building entrance even was. Got there earlier in the day and no one would come up to the front window. You could hear people talking in the back, but when called no one would answer or come to the front. Set appointment to come back later in the day, arrived early, was the only one there, and still was not called back until after appointment time. To be told that there were no orders available for me and I would have to come back later. 3.5 hours of my day wasted when all could of been avoided if they would pick up the phone. Don't waste your time. read more

Quick, efficient service at this location. Kiosk check in when we arrived early on a Saturday morning. The lobby was full because they were slightly short staffed but we didn't wait very long. I'll return here if I need more lab work completed in the future. So happy they have Saturday hours. read more