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Creve Coeur, MO

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1 year ago

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Total Access Urgent Care - Waiting room

Total Access Urgent Care

3.2(36 reviews)
0.5 mi

What an awesome facility! I am a big fan of total access because they provide true quality care and…read moreusually know more than most emergency rooms or doctors. This facility was so clean. I was greeted by the front desk staff with a smile and compassion. You could totally see that they loved where the work. I broke/dislocated my toe the previous day and by the time work was over I knew it was time to get it looked at and of course my GP is impossible to get into. The tech was very prompt and had an awesome attitude! He was easy to talk to and very nice/personable! He was one of the two techs I saw while there, his name is Rogan, I can't remember the other name but they were dynamite! The PA was absolutely amazing. He explained everything and was so nice and helpful! He gave me great specific instructions and great referrals. He didn't make me feel like I was making a big deal out of nothing like some places do. The doctor who stopped in was also SO professional and nice! I highly recommend this facility if not for the staff alone, but the extremely clean and well stocked facility. Can't go wrong with this location!

All very nice. But Dr. Kept insisting i had sinus infection. I kept insisting it was not. He…read morewouldn't listen. CT machine made God awful noise. I jumped a foot. Girl apologized. But that needs to be fixed. Lord knows what this visit is going to cost me ! AND I WAS RIGHT!! NOT A SINUS INFECTION AT ALL!!

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Total Access Urgent Care - Doctors pit

Doctors pit

Total Access Urgent Care - Dr. Annu TerKonda, Medical Director of our Creve Coeur Location - Board Certified Internal Medicine Physician

Dr. Annu TerKonda, Medical Director of our Creve Coeur Location - Board Certified Internal Medicine Physician

Total Access Urgent Care

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ARCpoint Labs

ARCpoint Labs

2.5(6 reviews)
0.0 mi

The lady with the pink hair (I want to say her name was Ari), was absolutely phenomenal. Friendly,…read morepatient, and a very good stick. I was in and out in a matter of minutes, and the facility was very clean. I highly recommend ArcPoint Labs!

I will start by saying I do not like to give out 1 star to ANY place of business. It has to be…read morepretty bad for me to rate an establishment this rating but my experience should have been negative stars if allowed. I have taken numerous drug tests over the years, and I have never experienced service as disappointing as what I received at ARCpoint Labs. I brought my daughter in for her first drug test after graduating from college, and the experience was unnecessarily difficult from the start. Ari was abrupt, rude, and made us feel as though our presence was an inconvenience. We initially had to leave because we could not wait an hour due to a prior meeting. When we returned, we were told that we needed a different code because it was our second visit. When I asked questions about the code and why the original one would not work, Ari was extremely dismissive and offered no solutions. I asked to speak with a manager, and she told me she was the manager. I found it very concerning that someone in a leadership position would handle a customer concern in such an unprofessional manner. After I asked who else I could speak with, Ari contacted the owner. He was ultimately able to enter the exact same code that initially had supposedly not worked. While I appreciate that the owner resolved the issue, there was no apology, acknowledgment, or accountability from either Ari or the owner. I also specifically asked to speak with the owner, but he never came out to address my concerns. What should have been a simple and routine process turned into an unnecessarily frustrating experience that required multiple visits and escalation just to get resolved. I strongly recommend going elsewhere. There are plenty of places that can provide this simple service while treating customers with basic courtesy and respect.

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ARCpoint Labs
ARCpoint Labs
ARCpoint Labs

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Any Lab Test Now - laboratorytesting - Updated October 2026

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