Everything, I purchased a car 7 months ago and I've had to take it to the dealership about 15 times. This just doesn't make sense it's one thing after the other. read more

There's only one dealership that were honest and aboveboard. Why do dealerships have to lie play games. We were mislead.

The Service area has moved across the street! Much more spacious and clean. Unfortunately, the area where you talk to the persons in Service is tiny and cramped. Waiting area is nice. bathrooms were clean Came to have a diagnosis done on a Monday, and by the end of the day I have recommendations for my car. By 830a Tuesday morning, I received word my car was done What I also like, I was able to text my service tech questions i had. easy peasy read more

My Hyundai broke down on 32 and so I was able to limp it over to this dealer to get it checked out. The dealer service department was backed up so it took a week for them to actually get to the evaluation phase. Then it took about a week for them to diagnose it. They even had to consult with Hyundai corporate going back and forth a few times. By the third week and about the time they were going to repair the vehicle (after parts were ordered) they finally had a loaner vehicle available. Close to $4k of service later I went to pick up the vehicle; a month after I first dropped it off to the day (no nice clean car wash pickup; 'twas dusty as ever). 3 weeks after that here I am with a check engine light on again, but this time I will probably go to my usual Hyundai dealer. read more

I had an extremely poor experience with the service department at this dealership and feel compelled to warn others. My vehicle was in their shop from January 22 through February 3 for recall work and a simple third-row seat repair. I was initially told the work would take two days, and even assured they were overestimating the timeline to account for any issues. Despite this, my car sat there for 13 days, and the work was still not completed. Throughout this entire process, communication was nearly nonexistent. I was always the one calling for updates. Voicemails were left and rarely returned. There was a clear disconnect between the technician and my service advisor, who often had no updates because the technician failed to communicate the vehicle's status to her. The only person who showed empathy, accountability, and professionalism was my advisor, and I truly feel she was doing her best in a broken system. To make matters worse, even though I scheduled my appointment weeks in advance, the dealership did not have the correct parts on hand for the recalls, despite knowing my vehicle type and the specific recall work required. This alone shows poor planning and internal failures. What is even more concerning is that the part for the third-row seat assembly was received on January 29 but was never opened or inspected. The package sat untouched until Monday, February 2. This indicates a complete lack of quality assurance and basic verification processes. Had the package been opened upon arrival, staff would have immediately realized the part was incorrect and could have addressed the issue days earlier instead of allowing my vehicle to sit idle. This failure to verify parts before or after ordering directly contributed to the unnecessary delays. On February 2, I was told my car would be ready by 5:00 PM. Less than two hours before pickup, I received a call stating the technician had ordered the wrong part, and my vehicle would not be ready until the next day. I was told the correct part would be overnighted, but it never was. On February 3, my car was still not ready, and again, no one called me. I had to reach out yet again. At this point, I was forced to remove my vehicle from the dealership without the work completed, especially given that I had recently experienced a death in my family and needed my car back. I had communicated this to them, yet there was zero compassion or urgency shown. When I finally spoke with the service manager, Mike Goldberg, the experience became even more disappointing. He was arrogant, dismissive, and rude, offering excuse after excuse while defending the technician who was the root cause of the delays. I remained calm, patient, and professional throughout the conversation, but he showed no accountability, empathy, or respect. When I asked for the area manager's contact information, he initially acted as though he didn't know who that was before finally providing an email address. My 16 YO daughter was with me when I picked up my vehicle and witnessed this interaction firsthand, even she commented on how rude and disrespectful he was toward me. Additionally, if you are invited into a manager's office, basic professionalism should apply. There were inappropriate items displayed on his desk, which was extremely uncomfortable and unprofessional, especially with a minor present. I also want to warn customers about their loaner vehicle process. This dealership cuts corners and does not provide full transparency. I was not given the complete loaner paperwork when I received the vehicle from the cashier, Bonnie. I strongly advise anyone taking a loaner from this dealership to ask for every document and read everything carefully. After 13 days, I left frustrated, emotionally drained, and without my service completed, something that should have taken two days. I will never return to this dealership and strongly recommend others take their business elsewhere. I highly suggest Clarksville if you are looking for competent service, communication, and basic human decency. read more

Brought my car in because my windshield wipers wouldn't work. They said it was such an easy fix, they didn't charge me one cent! I so appreciate that. read more

Beware! This dealership does not even deserve one star! Dropped the car off for two recalls. Was told that since one of the recalls was painting chipped paint that it would take two weeks. Two weeks into it I was texted and told that the car was going to take longer so that someone will be calling me to give me a loaner. that was on July 3 never heard back. On July 9, called the dealership and was told the car would be ready in a few days. A few few days go by I hear nothing I inquire and was told that the it would be ready two days later. told the dealership that I never received a call for a loaner car and was told that there were no loaner cars to be given. was told that it was pointless anyway because by the time I got one, car would be ready. Finally received a call yesterday and given every excuse in the book as to why the car was taking so long, but that it would be ready today. Picked the car up today and on the way home went to run the windshield wipers so that I could clean the front glass and the entire right wiper just flew right off. I don't even wanna take it back. Trust me! You want nothing to do with this dealership! read more

Antwerpen Hyundai Catonsville - Wiper blew right off! - Car Dealers Near Me - Catonsville, Maryland

I bought a used Infiniti from this dealership and paid $4,700 for a policy with Zurich Zurich doesn't cover anything they find an excuse why they can't pay for anything a broken windshield Tire leaking and now I even bought a policy if I lost my key the key was lost since oh you supposed to get issued two keys from the Antwerpen and we're not giving you the money for a second one to replace it I have been so ripped off by Antwerpen and Zurich I swear to God I would never do business with people again I just bought a new Chevy last month they lost out for their horrific Behavior the manager hides from you the dealer Who Sold you the car ghost you now I'm having a deal with the finance guy who told me anything and everything is covered lady trust me and trust me nothing's covered I'm going to get my money back this week I will never do business with Antwerpen on any level for the rest of my life and I've advised my children are the same we bought cars from them in the past I almost made a fatal mistake of buying one from them last month thank God I didn't read more

This place is the worst! Patrick the service technician will use every excuse in the book for his bad service. I had to listen to his excuse about his Bachlor party and wedding (why is this my problem?). He consistently over promises and under delivers. His manage Chris spoke down to me in such a way that I had to remind him that it was unacceptable and he needed to adjust his attitude as I was being nice up until that point. I really feel like I got this treatment because I'm a woman. I've sent a complaint to Maurice Mitchell (general manager) and the BBB will be next. I had a cracked manifold that allowed gas to get into my oil and I had to fight to get the oil flushed! Patrick was going to leave it like that! If I could give negative stars I would! The manifold was 1 of several issues. It was just the issue that I had said enough is enough! Bad service, be ware! Check your car before you leave! read more

Praise God Almighty once again, Mike Jones and the rest of the staff at Hyundai Antwerpen did it again !!!. They treated me like family for my new vehicle. I had to bring the rest of the family for there purchase of a new vehicle, Because of the staff professionalism, understanding and exceeding all expectations in helping everyone to purchase a new car/suv. The GM, Maurice and the rest of the staff were so Awesome!!! We are all happy and satisfied with our new purchase. Thanks again Hyundai Antwerpen Flo read more

Q With an appointment, it took over 3 hours for an oil change. We purchased our car here and have been bringing it to be serviced here for past 4 years. We will not be returning to this dealership as their standards have fallen drastically and gotten worse. read more

If I could rate 0 stars I would. This hyundai dealership is garbage both service and sales. The service customer service is dismal. They once had my car for almost two months and I had to contact them for updates and they would always respond with "I was just about to call you" and that's if they even bothered to pick up. They are extremely unresponsive and will give you the run around. The sales section is just overpriced. Even before prices started to go up during the pandemic they were already inflated. They say there 'competitive" but they weren't. I have alot to rant about but I'm getting off of my soap box and would recommend going somewhere else with better customer service and quality control. read more

Horrible experience, They asked if I could be put on a brief hold to talk to the technician. I was on hold for an hour and 10 minutes, and then they hung up on me. I called back and only get voicemails, even though he told me they're not busy at all earlier in the week. Same thing happened a couple months ago. They constantly put you on hold, hang up on you, so you call back about 20 times until you annoy them enough into actually answering your call. read more

I called for service and was directed to a Daniels voicemail, left a message but never got a call back!

Here again to say stay away from this dealership. I pay an extra $200 a month for free maintenance, and these guys put my rims on completely wrong. I only noticed when I went to refill my tires, only to notice that the valve stem was completely covered by the rim, rather than sticking out for easy access. When I called to have them fix it, they hung up on me twice. read more

i honestly wish i could give this place a negative star review. i dropped my car off on thursday and it is now wednesday and im still without my car after being told it was going to be ready saturday....then monday, after talking to someone i was told they had 4 callouts and that was the hold up so i was left to figure out how i was going to get to and from work. now here we are , its wednesday and it is stillllll not ready with no solution to my car problems. ive wasted my money and time bringing my car here and i truly urge you to think twice before bringing your car here to this location as well. this is the new location which is crazyyyyy to me . that just goes to show you, it doesnt matter where they go, if they have the same ppl working there you will get the same results. pleaseeee pleaseeeee pleaseeeee doooo noootttt taakeee yourrr carrrr herreeee!! it will be a whole week tomorrow with no work done to my car. read more

I gave this service center two chances. First one was for a recall and an oil leak. Took a little over four hours WITH an appointment and then, the service rep didn't call back as promised with the time or update, so I had to call and wait for long periods of time for help on when my car would be ready. Not cool. Recent visit: Check in was smooth, or so I thought. Dropped car off on time for the appointment. I specified full synthetic oil for my oil change and the check-in person gave me the additional charge quote. I agreed and he said he'd note it. Another set of "no calls back" where, after two hours, I called. I was told it would be about one hour so after two hours I was stuck on the phone calling back several times so that I could beg someone to find a rep to find out when my car would actually be ready. Then, when I picked it up to find out they did NOT out full synthetic and out a blend. The rep checked and said the note wasn't on the sheet and after I gave him the price that was quoted he agreed it was the right full synthetic price and apologized. Here's the thing - my car has always had full synthetic and regardless of what you think is fine or better, when I requested it and your shop agreed and you didn't do what was agreed, that's a problem. Also, this service check was for an oil change and belts and hoses check, plus tire rotation. If these smallish items take over two hours with no update at all, this is not acceptable. I purchased a Hyundai because I thought the company cared about service. Turns out, it's like any other company and so no loyalty on brand and definitely not a fan of this service location. read more

Here's how my day went drop my car off at 7 that's 7 in this morning for my 930 appointment first car from 1145pm-0132pm been calling to check on the status of my vehicle. The dealership kept hanging up on me finally got them around 0150 pm finally spoke to a service representative told them I was across the street and decided to wait sat down in the lobby chair only to sit on yes folks a crack pipe in the chair. Get my car to see the check engine light on. Asked about the trouble shoot code rep tells me that I should have said something got to auto zone got the code for the thermostat which is part of the coolant system to have checked. Heard a buzz from the cabin motor so guess where I am at right now for them to tell me oh the mechanics left at 5 o clock. read more

I had the most amazingly streamlined and pleasant purchase experience. Every single person I dealt with treated me so well -being kind, informative, and not trying to upsell me when I'd clearly already selected what I intended to purchase. They provided information about additional options I could choose but did not pressure me at all - they just shared information - which is so important to me. I dealt specifically with Mark Mansfield and Hugh Hanley and I couldn't be more thankful. I've never had a car dealership experience this pleasant and easy (and I've purchased new cars a few times previously)! I can't say enough kind things. They addressed all (of my many lol) questions from the beginning until I'd exhausted my list of questions. They were patient, kind, and thorough. Go see them. Truly great experience and great deals! :) read more

You're never going to get 100% honesty at any car dealership; but, this is as close as you're going to get. Tom was great. He's personable, open about everything, and bent over backwards to make the process easy and to find me the car that I wanted. The price he was able to negotiate beat every offer in a 15mile radius (though the other Antwerpen location came close to beating it). That + the 100,000/5 year warranty which crushed everything around made this a no brainer. If you're doing your due diligence, you call more than one dealer. Antwerpen should 100% be on your list. You're doing yourself a disservice if you make a pass on this place. read more

This dealership is usually pretty good but it was awful when I brought in my car for a recall/maintenance on May 30th. I did research on their website for the 30,000-mile maintenance for my Tucson before I went in, there were two price options, $650 and $178, shown on their website. The guy in the service department was rude and did not seem that he wanted to be there at all. He insisted there was only one $650 option even though I told him the price options shown on their website. Was it because I am a woman and they tried to get more money out of me? It was very apparent that they did not want my business. Whatever, I am taking my business elsewhere read more

Worst experience ever. I took my car to the svc dept for the same issue. I picked it up after the 2nd time. I received the paperwork that stated the car was taken for a test drive and the issue was resolved. The department was closed so there was no one to talk to when as soon as I pulled out I heard the same damn noise. I brought it back the next morning, drove it with the technician who also heard it. I get another quote for almost $800 (I already paid close to $700). I ended up taking it to API in Elkridge. They diagnosed something completely different and quoted less than $400. They were on the money! I plan on buying a car next year and I am leaning towards another Hyundai. If I do go that route Antwerpen Hyundai in Catonsville will NEVER get my business again. read more

I had a wonderful experience even tho I was quite nervous/anxious. Miss Linda was awesome!!! She was very kind and patient with me during my purchase. She's a super nice lady and it was a pleasure doing business with her. A shout out to Demi as well. She was very kind and guided me in this journey. Angel, in the finance department, was great! Jamail, thanks for making this purchase possible. As a matter of fact...everyone there was very kind. I will say it was the best experience I have ever had at purchasing a car and I love my new 2021 Kona Limited AWD!!! To everyone there...bless you and THANK YOU SO MUCH!!! read more

Antwerpen Hyundai Catonsville - Hyundai 2021 Kona Limited AWD - Car Dealers Near Me - Catonsville, Maryland

I took my 2020 Santa Fe in on 12 April 2022 for an oil change and tire rotation. I was never called when my car was ready even though I dropped it off first thing in the morning. I called them in the afternoon, was told it was ready and picked it up, but I noticed the tires weren't rotated because one of the rims is scuffed and that tire was still in its original location. Called the Service department the next day to say the tires weren't rotated and they said that they were short-staffed yesterday but I could bring it back. Scheduled another appointment for 26 April 2022 to have the tires rotated and dropped it off at 7:30 AM. Once again, no call to tell me my car was ready. I called late in the day, went to pick it up, and once again, tires were not rotated. Now I'm wondering if my oil was changed two weeks ago. I would have never expected this kind of service (or lack thereof) from a Hyundai dealer. Will never go back. read more

This place sucks! I have been here twice, once 4 years ago and today. I don't remember much about the first time other than I chose to go to Towson to buy a car because I hated the interaction I had with the sales man. I was there today to determine if I wanted a Sonata or an Elantra. Hi - Mike remember me? Mike was not at all interested in talking to me once I told him I was not going to buy today, buy a new car or finance with him. He basically said, F**k you when I indicated I wanted to compare the two cars. He just walked back into the showroom. Also, according to him the only difference between the two cars is gas mileage. I had more knowledge about the cars than he did! I like Hyundai cars but don't go to Antwerpen if you are interested in them too. read more

My review is solely based on my experience and interaction with Sales Person Robert. My roommate purchased a car from Robert (Rob, since we're friends now lol) about a year or so ago, and she swears by him. After my horrible 2001 Ford Explorer finally gave in and clunked out, I decided to reach out to Rob for a new cute little car. I'm very picky and knew that I wanted to shop around before actually deciding on a car. I reached out to Rob about helping me find my next new vehicle and the experience was absolutely one of the best. Rob was patient, knowledgeable and not at all too pushy. I told him I wanted something cute and good on gas and he showed me the new 2019 Elantra, that I absolutely LOVED! OMG! I was sold on this vehicle up until the last minute but then I got cold feet (see; VERY picky). Rob was very understanding. He even gave me his information and told me to reach out if I had any questions. I have gone to 3 other dealerships and haven't found as high quality customer service like Robert's and because of this, I just reached out to him to let him know I'll be coming back in this weekend to close the deal on my brand new car! I'm super happy and utterly impressed with Robert's help. I think he might just have a new lifelong customer. If you're in the market for a new car, you should come see Robert too! read more

Was duped thinking this was a halfway decent dealership when I bought a new Hyundai in January. The sales department is shady. They will try to tack on every extra they can. I let them tack on an extended warranty knowing I could just cancel it but the hassle I went through when they processed my trade-in incorrectly causing a lapse in coverage and fines from the the MVA was not worth the deal I got in the vehicle. On top of that, I drove around for 4 months with the wrong tags because they screwed up. When they finally got it straightened out they wanted me to drive over to get the correct tags. They are greedy unprofessional dealership. Also beware. They will try to charge you for service that should be free on your vehicle. Don't be fooled by their "deals" or coupons ....service for HyundaI is free for 3 years on all new vehicle. read more

My car is having intermittent electrical issues and a slow leak in the tire. I called to make an appointment and had to wait 3 weeks. I arrive on time for my appointment and am told that I now need to make a new appointment for someone to look at the vehicle. I said absolutely not as I waited three weeks for this one and no one called to say they couldn't do this. I will find another dealer. read more

This service department is awful. They are rude and condescending. Had my car for weeks on end for a recall. I was told they had no rentals to offer. The engine was replaced and I had to take it back a week later because it wouldn't start. After 3 additional weeks, they finally said it was the starter and I ha e to pay to fix it. Trying to reach ao.eone on the phone was almost impossible. Jermaine was a horrible mechanic. The woman who did answer the phone was also rude and condescending. I would give this place a zero if I could read more

Dirty waiting area , poorest excuse of a service writer I have ever seen ... old and dirty is the best way I can describe this entire place .. The service manager was let go and now , horrible service , dirty waiting lounge , old and dirty service bays , how is Hyundai allows a dealership to operate under these conditions ... Had to take my cars for service to Laurel and Rockville to get the proper waiting areas and service .. read more

Ask for Lilly. She's the beat of the best. I had used MileOne Hyundai for years and thought they were pretty good. Then I moved so I tried Antwerpen hyundai in Clarksville. They were the pits! Service guys there are young and rude and really didn't seem too concerned about customer service. Now Lilly is a cut above and you should only ask for her here. She even had my car washed after the 60k checkup! read more

I wish I could give this place zero stars. Customer service is AWFUL, I can never get an appointment for my car to be serviced because they either dont answer their phones or the website appointment calendar won't work. I pay for service at the dealership but since I have never been able to actually get an appointment or talk to someone, I'm forced to get my oil changes and services at Jiffy Lube. Absolutely terrible terrible terrible terrible service. read more

Was here yesterday to purchase a car. All was well until we sat down at the financing table. My husband and I were already financed through our credit union, and we were told that our credit wouldn't be tapped. There was no need for it to be, especially since we already had our financing. Guess what? They tapped it anyway. Not only did they tap our credit, they "finagled" our paperwork from the bank and worked GAP insurance out of the loan, and raised the APR. I'm not even sure if this is legal. It has me pissed off tho. Everyone was cheerful and the experience made me feel like they smiled our face and stabbed us in the back. I'm not saying don't buy a car from here, I'm just saying watch the fine details. After my experience, I won't be getting another vehicle from this dealership. read more

Still a horrible dealership. They continue to send emails and mail to my wife and I even after we have asked them to stop. I wouldn't even buy a water from them no matter how hot or dehydrated I was! read more

Last year I had to have my engine replaced after saying it was my fault because I had an oil change at a different shop. Turns out they the defect was their fault. Today I took my vehicle in for brakes. Over $900 later I got my truck back (with no new rotors). Who charges that much for pads and draining brake fluid? Antwerpen Hyundai, that's who. My mistake for telling them to do the work, although I assumed that included rotors. You know what happens when you assume. That won't happen again for sure. Stay away! read more

Top of the Line Experience. This was our first new car purchase ever. The experience was totally positive; open, honest, no pressure and supportive in every way - Anastasia kept in mind our needs and wants for our family. Anastasia is very knowledgeable and was willing to answer any and all questions we had. It was refreshing to work with a sales person who didn't make you feel dumb or try to push you into a car that you didn't need or couldn't afford. Antwerpen Catonsville and Anastasia made our dreams a reality with all of their help and working with us to find the right car at the right price. No wheeling and dealing, just fair and honest number crunching. read more

Terrible experience my Hyundai Elantra had multiple recalls and one where the brake could cause a fire and they said there was no fix to this issue yet. Took my car in at 8am and was promised my car back by 3pm and they kept my car without my consent and never called me to communicate anything. Service center never answers the phone Every time I called to check to see if my car was ready the receptionist would keep transferring the call putting me on hold and the phone would constantly be disconnected with a voice saying goodbye. I requested a supervisor and he never came to the phone or returned my call. The shuttle car took me home after dropping off my car packing the car with other people which is a Covid safety issue people coughing the whole way home but would not pick me up to pick up my car they kept my car over night without my consent causing me to miss work and then next morning called me multiple times rushing me to pick up my car and sending a driver to my house to pick me up without even notifying me first and I reported it to manager Chris who seemed to not even care I would not recommend you buying a car from here. read more

If I could give them 0 star, I would. The worst experience ever. Their service dept is very unprofessional. I would never recommend this place. Never. read more

My experience was pretty terrible. I came in to Hyundai Catonsville with my 2015 Elantra on May 29th. The car has a sluggish transmission and an engine that's surging consistently. When I arrived at the service area at 1:15 for a 1:30 appointment, I was told by a gentleman named Ben that the entire diagnosing process would take about an hour. I asked specifically about that more than once, as I had to pick up my daughter at 5:00 pm. I assumed there would be plenty of time based on what I was told. Two and a half hours later another service technician, Doug, finally approached and told me what they had discovered. He said they were unable to detect the issues I had been experiencing. However, my battery was showing "poor" when they tested it, and that might be the cause of my problems. Key word- might. Replacing it would cost $330. I knew from my research that's almost $150 more than the average for replacing a battery in my particular vehicle. When I mentioned that, Doug said if I didn't replace my battery there I would be charged $135 as a diagnostic fee, so I might as well do it there instead of going somewhere cheaper. Gentlemen, you literally held my car hostage, and made an extra expenditure of $150 the only sensible way to retrieve my car. When I agreed to let them replace the battery, I asked Doug how long it would take, as I was already there more than double the estimated time I had been given. He told me half an hour. An hour and a half later I finally approached Doug to find out what was going on. At this point it was past 5, and I had been forced to make other plans for my daughter. He checked, and, looking embarrassed, came back to me and told me the car was back in the lot. Who know how long the work had been done. Also, he said, I had a brake light out, but they had replaced that for me for free. He also said he had been able to get the cost of the battery replacement down to $220 for me. That sounded great! And far more reasonable than the initial estimate. When I went to pay, however, I discovered that I HAD in fact been charged for the light replacement, and that the cost was NOT $220 but, in fact, more than $330. When I went back to Doug and said as much, he looked at me and said "Yeah, sorry." and went back to helping another customer. Finally, when I left the building to find an attendant to retrieve my car, there was no one to be found. I finally did find him he brought the car to me, only to get out and leave a stain on the seat and the smell of unwashed rear end and body odor inside the car. I drove home with the windows open, and had to clean and detail the interior to remove the stains and smell. I'm sure that sounds minor and laughable, but after everything else that happened, this was a truly terrible impression to leave me with. It's now a week later, and the car is still exhibiting the same problems. Problems that, if you sit in the car and leave it running for less than a minute, you can easily detect. I have no idea how the service people there were unable to detect ANYTHING after testing and driving the car. This leads me to believe that the techs there were uninterested in fixing the car's true problems, and instead wasted my time and money with a fix that was not part of the problem and solved literally nothing, but was much easier and cheaper for the dealership. I am, truth be told, completely furious about it. I now have to waste even more of my time and money fixing an issue that I trusted Hyundai Catonsville to take the time to find and fix properly, the first time. To recap, after nearly 5 hours at the dealership with very little communication, being manipulated with pricing that went from $330 to $220 to $330 again, and made filthy by the lot attendant, I will not be returning to this location. read more

THIS PLACE SUCKS PEOPLE!!! Last summer me and my mother took her car there and she got express-service but it was 3 hours and I was late to a DOC. Appointment. Also listen up teen drivers, the person that owns it try's to sell your car for a new one. So if you are trying to get a new car DON'T COME HERE!!! But then again, THIS PLACE SUCKS. Don't come here. Better yet don't go to a dealer just go to "carvana.com" and find one. read more

Antwerpen Hyundai Catonsville - My rating - Car Dealers Near Me - Catonsville, Maryland