I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

I came away with mixed feelings. There were helpful moments, but I also had to chase clarification…read moreon a few points. Nothing was a major problem, though the overall experience could have used more consistency.

I was looking for a battery, and their employee JD was awesome! He was so patient with me when I…read morecalled him like 20 million times to ask all these questions. He was able to help and was very nice. Thank you, autozone and thank you, JD!

My review is for Store # 06134 this store is located at liberty heights, in GWYNN Oak Md , phone…read morenumber is (410) 843-4487 .Mr William Mobley is the store manager he's extremely arrogant and disrespectful to the female customers!!! I don't know what his problem is each time I encounter him he's always rude and obnoxious given me word for word!! I've experienced on two occasions with him!!! First time it was pouring down raining he told me I had to take my headlight bulb out of my car , once I returned soaking wet with the bulb he said "This bulb is blown " never sold me a new one just dismissed me and I walked out , second time I went in the store it was witnesses I immediately told him I'm not going back and forth with you today I'm not in a good head space so he remained silent and transferred out my warranty front brake pads . Today like every other time I encounter him again!!! For my back brake pads @ 2:30pm he checks inside the box which he didn't do the 2 weeks prior all my records are in your system!!! These are not your back brakes ma'am . I didn't know the brakes were smaller I'm not a mechanic!! So I paid when I already knew I had the old ones in my trunk so I went out to my car and came back with the old brakes he implied was trying to get over !! I stated ALL MY BRAKES COME FROM THIS STORE SIR!! So I left I told him I'll be back for my $80 to be returned on my discover card TODAY!! At 3:45 pm I returned to the store!! This time it was different employees on site but Mr. William after I stood in the line for 10 minutes asked me if I had my receipt and the old cores in the box which he didn't prior too when I returned my front brakes. Once he did my return he handed me a small return ticket and told me my receipt wasn't relevant !!! I told him it's very relevant to me so then he handed me my original receipt!! It's sad that I can go to Westminster and receive impeccable customer service from Tim , but in the City it's very stressful and unacceptable behavior displayed by these seasoned employees!!! That should have a more professional demeanor!! My name is Leah M Gray !!! It's spelled Lia Gray in your system which causes very unnecessary confusion!!

Came in for some wiper blades. And Wilson helped me see what my options are. He show me the…read morecheapest and also showed me the higher end. He was very helpful. He went above and beyond his calling. The store I general was extremely clean. The stew fed to customers fast and precisely. Great job!!!

Great automotive part store. The facility was nice and clean, and the staff was pretty…read moreaccommodating and helpful.

Chose to take my truck to the Catonsville location as my friend had his truck done there. As I…read morepulled up to the parking lot, a man came out to greet me promptly. I was in the process of taking off my tonneau cover, and he told me he'd have the team take it off and have it back one when they were done. I made some special requests like no Line-x stickers or badges and to have some holes taped down. I waited for the truck since I didn't have a ride. Watched some cable TV that was available in the waiting area. Very friendly staff, we discussed the shows. When the truck was done, one of the workers brought it around to the front and had me inspect. I was really happy about the way it looked on the truck, amazing product. My bed was all scratched up before, because I was too lazy to get it done sooner, but now it looks brand new and better. All in all I'm satisfied with the job. I'd give them 4.5/5 if I could. The only reason for me taking off a half point is for some minor miss in details. They sprayed over 2 bolts (shouldn't really matter though) and there was some overspray in my bedgate latches. All in all I would recommend this place to anyone. Very friendly staff and great work. Thanks! Update after a couple years. PStill looks great, bumping from 4 stars up to 5

Courteous and professional staff and an excellent job lining my Jeep tub! Worked with me on design…read moreand color choices.

I love this place. They help me find what I need and even…read moreinstall the item if I can't do it myself. On one trip after I bought new windshield wipers, the lady who installed them for me asked if I needed anything else. I hadn't been able to get my back seat down/trunk open for weeks. I asked if she had any ideas. She got in my car and took the time (more than 20 minutes) to get the seat down without charging me anything. I bought her a burger from Bare Bones next door to say thanks. This place is great- especially for women. They don't B.S. you and get you on your way.

You need to know that Wayne is in it to win it here! Customer service above and beyond! Highly…read morerecommend this establishment!

Speed humps in this parking lot will damage your car!read more

Excellent work! The team cleaned and detailed the Silver Surfer bumper to bumper. Couldn't be more…read morepleased. Super friendly folks, too. Please support Black business!!

Went in for Detail Service to have the interior shampooed and cleaned stains are still in the seat…read morethey never thoroughly cleaned out the car there was still trash in wet leftovers in the seat. They never returned all items that were in the car including my wheel lock registration and change. I'm highly disappointed in the service I don't recommend anybody use the service. They seem to also be A place for education So as they say those that coach can't play the game.

Just like some recent reviewers have mentioned, I'm surprised by how bad the reviews on here were,…read morethat did not match my experience at all. I choose pep boys simply because they had the best deal on the tires I wanted for my car. Starting a story like this usually ends with me being disappointed b/c of uncharges, or poor service, or being given a hard sell. None of that happened here. I initially made my appointment for 8am, hoping to be the first one in and get the work done before I had to go to work. Unfortunately, when I spoke to the shop, they mentioned that the online system was wrong and that they don't generally take appointments before 9:30 because they want the extra time to finish any jobs from the prior day. Would have been nice if the online system knew this, but at least they told me before I showed up, so points for good customer service there. I showed up about 15 min prior to my appointment was was checked in very efficiently by the person working the desk. She was friendly but gave me the not-so-welcome news that even though my appointment was for 9:30, they like to allow a couple hrs for service and that It may not be until noon when they are ready for me to get my car. Unfortunately, I had nowhere else to go as I had been planning to just go to work late once the service had been done. I settled into their waiting room figuring I would just hope for the best. In another unexpected turn, the car before mine took them a little longer than anticipated and my car didn't get started on until almost 10am. Only a 30min delay, and they were apologetic, so no big deal. I was able to see them working on my car through the window. Although the service took a lot longer than I would have expected (aprox a full hour) I could see that they were working the whole time, and we doing a very thorough and professional job. In the end, I was out about an hour before the noon estimate. At the end they took my payment and alerted me that my breaks were in need of a service. They didn't hard sell me, they didn't say it needed to be done then and there. They were more professional and less pushy than almost any repair shop I have ever dealt with. TLDR: Great experience, great service, don't expect them to do a super quick job, but they will do it professionally within a reasonable period of time.

I scheduled an appointment and they even called to confirm my appointment the evening before. I…read moredrove there early in the morning to get there when they first opened and they told me they didn't have time to service my car that day and didn't have the parts they needed. I wish they would've let me know that so I didn't drive all the way just to get turned away. Better communication would have been appreciated.

Very nice and cooperative people, great customer service! Great experience would recommen!read more

ATI Tech assistance is worse than Advanced Auto sales people. They do not know their product, can…read moreonly read from their script and cannot think outside the box. DO NOT BUY ATI

Staff who helped me today is extremely patient and helpful! I got declined to a battery install in…read moreanother competitor store but AAP in this location helped me with no hesitation at all!

​For the store on Reisterstown Rd, Pikesville. This morning I went there to get engine oil; met a…read morenice and patient cashier/customer service rep. As ditzy as I was, he helped me with questions and installations of the products I bought. AAP, this young man took care of me, and​ that was a fantastic experience.