Unless you specifically ask for faster things are usually ready in around a week and always…read moreimpeccably clean. I've brought a few items over the years with various stains or dinginess that I couldn't get out myself and they've always worked wonders. To top it off the place is run by probably one of the nicest people imaginable. Prices I'd say are a a couple dollars higher than other places nearby based on what I've seen but for everything else I've mentioned it's worth it.

Service with a smile! I needed a couple of hems changed on my new jeans and the staff at Metro were…read moreso upbeat and efficient that it made a memorable impression. You don't get such high quality service like this often. The work was top notch and they even matched the original thread so the pants looked like they were perfect. The work was ready when promised and I had just as good an interaction with the counter staff when I picked up my pants as when I dropped them off. It only took a few days! The price was extremely reasonable. I'll definitely be back. Thanks!

Receiving a promotional card for this newcomer to the Hamilton dry-cleaning scene, I thought I…read morewould take advantage of the promotional, grand-opening savings and give this new dry cleaning service a try. The space itself is new and clean, albeit empty. If not for Sarni being a chain, I would have questioned leaving my clothes in what looks like a transient operation. There is a small driveway directly adjacent to the retail space, which I had thought might connect behind the building, perhaps to more parking, but it is actually just the size of a single parking space. There are a few more parking spaces in a small lot on the other side of the building. Your luck may vary finding a space. I dropped off two (2) pairs of pants and two (2) shirts on Saturday and was told they would be ready by Tuesday after 5:00pm. The woman behind the counter was pleasant and asked if this was my first time using Sarni to which I responded in the affirmative. She handed me a card to fill out so they would have me and my credit card number on file. She also asked for an email address to which Sarni could send news, coupons, and promotional offers. In all of this exchanging of information, I wasn't asked once if I had any coupons or promotional cards to use, which I did in fact have and intended to use upon retrieving and paying for my clothes. Failing to ask me this simple and obvious question is disturbing, especially in retrospect, since an employee in a store that is celebrating its "GRAND OPENING" must, or at least should, have known there were "GRAND OPENING" promotional materials in circulation that customers might be bringing in. In fact, some businesses might even go out of their way to see their new customers save to foster good will in their customer relationships; apparently not Sarni. It also does not seem to be Sarni's policy to make sure customers leave with a claim check for each item you leave in their care. Sarni is apparently very confident that they won't be losing customers' clothes. I wonder, however, what would happen when the inevitable item is lost... When I returned to pick up my clothes on Tuesday after 5:00pm, I was told that while my pants had come in, my shirts had not, and I would have to come back again the next day to retrieve them. Why they were ever separated or ready at different times, I do not know. To add insult to injury, I was told that I could not use the promotional card I had received, because I was required to present it to the employee when I had dropped my clothes off. The only consolation I was offered was that I could use the coupons on my next order. That, however, didn't make up for the order I was already paying more for than I should have or the inconvenience of having to come back a second time to pick up the other half of my order. While, in truth, the card did read, "Coupon must accompany incoming orders", who really cares? Why does it matter so much when I present the card? To not make an exception for a first-time customer who was specifically testing Sarni's services is nothing short of a poor business decision. Even if the prices in the computer could not be changed after they were entered, I find it hard to believe that an order could not be cancelled and a new one entered, or that some discount could not be applied. When I returned - again - a few days later - the earliest I could get there again on my busy schedule - to retrieve the shirts that were not ready when Sarni had assured me they would be, I received no discount for their tardiness nor even any apology for the inconvenience of my having to come back as a result of their mistake. When you have a laundry business, and customers are relying on having items back at a certain time, making sure those customers get their items back when you promised them is a pretty crucial part of the business, and yet, even when I expressed my dissatisfaction with Sarni's services - my first, experience with them - they made no effort whatsoever to make amends or keep a customer. The golden rule of business is and always has been, "The customer is always right" - especially when the business itself makes a mistake by misinformation, neglect of duties, or is just flat out wrong. Considering Sarni had just opened this location and, by business sense - of which they are apparently in need - should have been trying to attract new customers to their brand, they couldn't have done a worse job, unless they had actually lost my clothes, which to their credit, they managed not to do. Sarni has demonstrated to me that they are a poorly-run, unsympathetic business that doesn't seem to care at all about customer satisfaction. If you need your dry cleaning done right, on time, and by people who care about both you and your business, drive the extra five minutes to Hallmark Cleaners on Cabot Street in Beverly. You'll be glad you did.

I will only bring my dry cleaning here! They are friendly, efficient and very affordable. So much…read moreless price-wise than the dry cleaners in my town. They are also great with alterations and were able to accommodate me the same day for a hand sewn snap replacement. Today I brought in a dress because the lining hung down below the hem and the owner told me he would try to stretch and steam the dress to save me money. Nobody offers to do something like that these days! It worked. Go here!

Terrible service they kept my rugs for a week and when I showed up on the day I was supposed to…read morepick them up they hadn't even touched them. Then they told me they couldn't do them. No apology nothing just too bad

Kind, efficient, professional and caring treatment for our needs... Highly recommended!!read more

$25 minimum on wash & fold. This does not reflect the competition which usually offers $10-15…read moreminimums.

Be careful using them as tailors. They now have a suit of mine for the 3rd time to fix a mistake…read morethey made and still can't get it right. Very sloppy work.

I got my wedding dress from a consignment shop. The bottom of it fit beautifully but the top was…read moreway too big (i.e. super giant fake boobs) so I brought it in to get the top slimmed down and better fit to my small frame and bust. Pros: - The ladies who worked here were very nice. - They've been in the business a long time. - They cleaned and pressed my dress after they were done sewing. - It cost me $125, which is pretty inexpensive. Cons: - The fit was terrible. I had them change the straps and they made them WAY too short, so the new bra cups they put in were basically at my armpits instead of my chest. - It took them three months to do this. - The shop as a whole smelled like cigarettes. My dress didn't, but I was concerned it might. - They weren't particularly receptive to my desires for the dress: I had to basically put my foot down to get the straps changed. - The sewing was pretty shoddy. There were loose threads everywhere and the stitches on my straps were visibly uneven. I ended up afraid my dress was ruined and I would have to get a whole new one with only a month until my wedding. Maybe I was a fluke customer and they generally do a great job, but I was extremely unhappy with how my dress turned out. I took my dress to Alterations by Rosa in Salem and she was shocked that they would give me a dress that had been sewn that badly. She's fixing it now and even though the price is going to be much higher, my experience there has already been a thousand times better. I'd recommend not going to this place for alterations.

What can I say. The owner of this business made it very clear. He could damages an expensive piece…read moreof clothing and no-one will sue for it, so he can get away with it. He was rude and offensive. In my opinion, I would only say never go there. When you have a problem - it will be your problem.

Still angry. I had a cashmere sweater that needed cleaning many months ago. piked it up and found…read morea cigarette sized hole in the body. Brought it to the owners attention and he totally blew me off disavowing any responsibility. I miss my old Topsfield cleaners so much! haven't even wanted to go near "VIP" since! The owner was totally not helpful. First encounter and last!

This is an update of a prior review. Although the seamstress made a mistake and did not sew cuffs…read moreonto my slacks, they did (somehow) correct it.

I got married in June 2024. The bottom of the dress got dirty from being dragged around. My mom…read morebrought it to Nor'east Cleaners to be cleaned as they advertise themselves as one of the top wedding gown specialists on the North Shore. She picked it up last Friday and paid $280 and when she got home and noticed the issue immediately brought it back. The workers response was 'Oh, you didn't bring it in like that?'. No.... And even if we did, we brought it to be cleaned? She said a manager would be in on Monday and would call her first thing. No one did, so my mom called and the manager said she hadn't heard of the issue, but would check. She called back the following day and said it'd be soaking in their solution and would be ready by this Friday. My mom went to pick it up again and nothing had change. This time the worker said that sometimes their cleaning products don't work with expensive dresses. If this was true, wouldn't this be something they let you know BEFORE they take your dress? They said they'd give her a refund, but their check writer was out on vaca (as seemed anyone else she could talk to to get answers). That's it.... Now I'm left with a yellow dress that wasn't yellow before and Nor'east hasn't offered and applogy or a way to make things right. Very upsetting.

The new owners are friendly and professional. The quality of their work was outstanding and items…read morewere ready at the time promised. I also had some tailoring done and was quite pleased with the work. I would highly recommend them Sharon

Honestly she is the best!!!! Always so helpful and does the best alterations! Quick and so…read morefriendly!

After years of having so many shirts come back looking old, and collars weird after only one…read morecleaning, I STILL go here a bit! Yeah, I know, glutton for punishment. LOVE convenience, even at the expense of bad service at times. So close to my house. They've always been VERY nice to me when I bring up the collar issue, but it just happened AGAIN. Brand new shirt, laundered ONCE. Got it back and the collar looks far older than it should. Has that strange shine from being pressed with something TOO HOT. Showed the woman working there (again, very nice). She noticed as well, and confirmed it was pressed too hot. Said in the future they will do everything by hand instead of by machine. Think it's two or three extra dollars. I imagine there's gotta be another place that can do standard dry cleaning on this type of typical shirt, not have to pay extra, and not get back a shirt that automatically looks aged. Unfortunately now I have my favorite brand new shirt that looks older than it should. Like my other shirts I've brought there. Shame. ps. Awesome customer service tip would be to make up for the damage by offering some type of free cleaning, or better yet, reimburse for the shirt.

Recently started going to the Noreast store in Manchester and have been pleasantly surprised. The…read moreservice here is friendly with a smile and smart - they remembered me the second time I went in. The quality of the All-Green-cleaning is superb - I have brought in two old, mildewed family heirlooms and they came back in terrific shape. Their seamstress did a perfect small but difficult repair job on an expensive knit sweater (Christmas present) that was very reasonably priced. I am exceptionally pleased.

I used a standard wash ,dry and fold service. Pickup and delivery. Good price and in a timely…read morematter!

Really nice local laundromat with great staff. Went on a Saturday morning to wash our summer…read moreguests' bed linens including king sized sheets, mattress cover, blankets, headboard cover and comforter. A young lady working there helped us navigate which machines and settings would work best. They have extra large commercial washing and dryer machines which is why we were there. There is a quarter machine that takes only bills up to 20 dollar denomination so leave the credit card and smart apps at home. If you forget your laundry soap, bleach or softener there is a cash only machine as well. They offer a drop off and pickup and drop off service which is a great for those without cars or unable to walk. It's clean, has large screen TV and small vending machine with a few snacks all costing just one dollar!