Worst apartment experience in my life.
Years at this apartment: 2007 - 2009
This place is absolute hell on Earth. I got out of my lease four months earlier due to constant battles with the management.
I had severe flooding at least three times (ALL WHEN I WAS AT WORK OR OUT OF TOWN :C) in my 18 or so months of living here, with thousands of dollars in damage, and never saw a dime paid back to me. It's not all that safe and the neighbors are asses.
The management will call you nasty names and scream at you,
they don't give you 24 hour notice on maintenance,
my car was broken in to the very first week I moved here,
I almost had to go to the hospital from illness and spent three days sleeping on my couch before they would listen to my complaint about mold in my bedroom,
their maintenance guy once told me it was totally fine that my electric wiring was covered in water from the leaking from people upstairs,
their showers are made for people the height of my eight year old brother,
my fiance got burrowing bugs in his skin from their washing machine,
my neighbors regularly party LOUDLY until 3-4 AM and will not stop even if cops come by,
there /was/ a pool, that you still pay for, that has been cement filled since long before I moved here,
ants all over (I busted out a full double can of Raid on them once all over my door and didn't have further issues though),
when my apartment flooded this last time they blamed my cats for the damage to the carpet instead of even stating that the carpets needed to be cleaned and have padding replaced BECAUSE IT FLOODED DUE TO A PIPE IN THE WALL BURSTING WHILE I WAS OUT OF TOWN :C!!!
It's just horrific, don't live here. The ONLY positive is a really nice assistant maintenance guy, who still does a pretty crappy job.
Update: I moved out in April and they still haven't refunded my security deposit that my father paid and was determined to be returned when the lease was broken so we wouldn't sue for the thousands of dollars of damages done to my belongings because of flooding that was their own fault (pipe burst in the wall). I still haven't been able to replace my clothing that was all lost because of this.
Update 2, my response to mgmt comment: Rainer Management has the WORST reviews of any property management company in Austin. It isn't "occasionally," its that on both ApartmentRatings.com & Yelp, every single Rainier property is full of negative reviews. The company itself has a 1.5 star rating on Yelp. This generic post that you "occassionally" have negative comments is malarky, and the fact that you claim you "can't please everyone" and are "proud" of your record is offensive. For pete's sake, Rainier was on the news in Austin for scamming renters! read more