Went there to buy a bulb for my burned out headlight. The young man there it was exceptionally…read morefriendly and exceptionally helpful and helped me change it because I didn't know how to do it. Really great service, and much appreciated. They clearly knew what they were doing. And answered some other questions.

I thought I had a bad auto battery. Drove my car to Napa Auto Parts,…read more where service person Raymond politely checked the battery, and said yes. It was under warranty, so he replaced the battery without questions or cost.

Great service! Very helpful and knowledgeable! Had just what I needed. Thank you, Taggart!read more

It can be intimidating entering an auto shop and a young woman…read more The stigma around women and car knowledge runs deep and we aren't often given the space to receive the knowledge. I for one have a love for cars, but definitely need support when it comes to vehicle education and all that comes with it. Every employee at O'Reilly has been of incredible help. No one has ever batted an eye at a question, and always offers assistance with further inquires or needs. They always have what I need, and thanks to the employees, I have no discomfort or fear walking into a space that is outside of my normal day to day.

Once again, Chris & Brian are the reason I am able to continue to drive my almost 50 year old VW…read moreSuperbug. It wouldn't start today. I called Viking. After my husband jumped it, I went to Viking this morning. Within an hour I had a new battery. Never have I had better service on a vehicle. My identity is that Bug. Thank you Chris & Brian for being the reason I can still drive it.

Only think to watch out for is that their face book page and Yelp page says they open at 9 am on…read moreSaturday. But when I drove up from San Rafael, arriving at 9.20 the sign on the door said they opened at 10 am on Saturday. That's fair enough and make sense, but I had to be back in San Rafael by 10 am so I couldn't wait. But when they ARE open the are great! I've been refreshing a 1970 Bug that they have serviced for its previous customer for a number of years, including rebuilding the engine and transmission 27,000 miles ago. The've been able to get me nearly all the parts I need (just not the rear tail-light lens seals), and have offered great suggestions in the process

Walt took great care of my 74' F100, he even rebuilt the existing e-brake I was told was inoperable.read more

I own an original 68 classic car. I brought my vehicle to Walt to have some work done. I was…read moretold he was good at what he does. I was not told that he was a crook. He ruined my paint and my transmission and told me it was not his fault. He left me with a mess that I paid top dollar in cash to fix. he is the most crooked man in the business. I would not recommend him to anyone for any reason I would actually detour anyone from going to him he is a crook and will take your vehicle unless you pay for his incredibly low quality work and damage he does to your car. STAY AWAY.....

It's Schucks now but it's all the same. Friendly staff that will help you with what you're looking…read morefor or order what they may not have in their small showroom. They'll check your electrical system but they all do that, but the thing with this CSK is that I've never been given the wrong part. Can't say the same about almost all the other ones I've been to. It's tricky to get to since the only entrance is coming from the south on So Novato Blvd or from the east over the freeway.

These guys are idiots. I called them specifically to ask them about their return policy. They told…read moreme one thing and when I got there told me something completely different. Because of it I didn't have the card I needed. It added about an hour of driving time to my day to go home and come back. They said that it must have been somebody there I had talked to but everybody played dumb. Wait, they weren't playing. They are actually dumb. I have never had a good experience here. There are many many better options in Novato. I will NEVER be back. EVER

After visiting several dealerships and getting nowhere due to my credit, I finally found a team…read morethat actually treated me with respect and worked hard to help me. Not only did they get me approved, they secured an APR nearly 10% lower than what I was offered from CarMax and Carvana. Joel (Sales) was incredible throughout the entire process. He even checked in on my deal on his day off and stayed involved the whole time to make sure everything went smoothly. What stood out the most was that he genuinely cared that I was comfortable with the financing -- not just that the deal got approved. He even helped arrange transportation so I could get from San Jose to pick up the vehicle 2.5 hours away. That level of effort is rare, especially on a used vehicle deal. Gino (Finance) also did an outstanding job. He secured the lowest rate I've been offered in years and even discounted a warranty so I could have coverage without stretching my budget. The entire finance process was transparent, honest, and completely pressure-free. The service department also delivered. The vehicle was fully taken care of and everything was handled professionally. After being dismissed by other dealerships, this team made me feel valued as a customer from start to finish. I drove over two hours to work with them, and it was absolutely worth it. Now I'm the proud owner of a great Chevrolet Tahoe that my family really needed. Huge thanks to Joel, Gino, and the entire team. Experiences like this are why great dealerships stand out. By the Way ! After re reading all the posts about them hiding add ons ....or being shady I call nonsense to that..... it's BS ! They are extremely upfront humble and honest ! They offer add ons like they do gap or extended warranty . They offered to me , nothing was 'forced' 'hidden' . Unreal how some people react to people just trying to do their job . A simple no , not interested was all I said ...not one follow up on the topic ...how is that pressure??? Or hidden ??? It's an offer !

I called Novato Chevrolet specifically to confirm that a vehicle I found online was available to…read moresee in person before making the drive up from San Francisco. Miguel assured me it was there. Based on that confirmation, I rented a car and drove 50 minutes to the dealership. When I arrived, I waited about 20 minutes while Miguel searched for the vehicle. He then returned with someone who appeared to be a manager to inform me that the car was not on the lot and wouldn't arrive until Thursday. This is exactly the scenario I called ahead to avoid. What followed was even more frustrating. Rather than acknowledging the mistake and genuinely apologizing, Miguel's partner pivoted into a sales pitch about what a great "deal" the car was, as if I needed convincing. I was already there. He also mentioned he'd received five other calls about the vehicle, which raises an obvious question: if there's that much interest, how did he not know the car hadn't arrived yet? I lost a full afternoon and the cost of a rental car because an employee either didn't bother to verify inventory before confirming availability or simply told me what I wanted to hear to get me through the door. Either way, it's unacceptable. A simple, honest phone call "the car isn't here yet, but we expect it Thursday" or actually checking when they were asked to would have saved everyone's time and preserved my trust. Instead, I'll be taking my business elsewhere.

Kirk sells the dream like he sells excuses. I want to say Kirk built me a bike but really he built…read moreme a liability. Not only a liability that rarely runs and often leaves me stranded and from day one had a wobble no real builder would have allowed out the door. Both statements Kirk cant dispute because he's aware of the wobble and he's also picked me up twice on the side of the road. I spent 60k cash with Kirk on a FXR build. A build in which he chose to reuse old parts when he charged me for new and even worse had an open check book to get what was right. The bike Kirk built has essentially been torn down and built back up revealing mediocre work that most would call a hack job. Motor, trans and rear wheel way out of alignment. Brand new s&s motor leaks. Once opened up it reveals a caulking job of gasket sealer. Original motor mounts and rubber goods reused. Wheel bearing and neck bearings incorrectly installed or didn't have the knowledge of the correct size to install. The high end Italian calipers he had to have both leak, the wheels were chromed then dremelled out so the bearing would fit. Obviously this isn't the correct way to get an exact fit. This bikes never been over 70 mph safely due to the wobble and incorrect parts. The list goes on and on. I've reached out to Kirk through calls and text both not getting any ownership or support. Sadly this is one of many Kirk Taylor builds that's problematic. I understand growing pains with new builds but I don't get or accept hack work, cutting corners and reused parts from a 1990 Harley Davidson. I would have been good with accountability and ownership. This shop doesn't not possess that. Shitty to run Kirk like this but the reality is the product speaks volumes and all he had to do is communicate with me what he needed or a simple apology that he build me lawn art

I took my chopper there and was fixed right away. Amazing customer service and they get the job…read moredone... highly recommended.

Personally known the owner Mark for years. Licensed, solid dealer and very amazing person. Every…read moresingle bike is gone through. I've bought quite a few bikes from Mark never had a problem. Highly recommend Mark and his shop to anyone looking to buy sell or trade a motorcycle.! He helped so many people get on a bike, also does towing!

From the owner: Quality Pre-Owned Motorcycles. Owner operated…read more Buy, sell, trade, consign. Delivery and short haul transport too. By appointment only.

I couldn't recommend Midnight Automotive highly enough. In mid-July, we had initially taken our car…read moreto A&B Trailer to have a hitch installed, which was a completely disorganized and frustrating experience. Since we were in a bind and 2-days late to starting our cross-country trip, we called around and ultimately took our vehicle to Midnight Automotive. Within a half-hour, Luis (the owner) had resolved the issue, ordered the right parts, and had us on the road the next morning.

Luis is transparent and knowledgeable in the work he does. He was patient enough to explain the…read moredetails of the process from start to finish and this really helped put me at ease. He is also recommended by the folk at Rack Spot. He installed a DrawTite hitch including electrical wiring for my 2018 Audi Q5. Since the whole process takes between 4-5 hours, he was kind enough to accommodate me with an appointment on Saturday. I highly recommend Luis' shop for the services he provides.

Scott is an honest and hard working mechanic who gets thinks done and communicates well.read more

Scott, who I believe is the owner is the rudest man I have ever meet…read more I brought my car by today to ask about a caution light that was on and he told me he did not have time for me. He directed me to the office to make an appt and than walked away. He just complete 2400. dollars worth of work on my car last week and he could not give me the time of day. I will definitely be bringing my car elsewhere.