We bought our house 4 years ago. It had a beautiful small pool, but the…read moregunite needed to be redone. David and his team did a fabulous job and David installed our new tiles. Terrific. Love them! The Crowleys

Today I reached out to Pool Works VA to inquire about a heat pump installation for my inground pool…read moreand got lucky enough to talk with David. He was very knowledgeable and provided all the information I needed to remedy my issue. He went above and beyond to actually make the connection between the person he recommended I reach out to to conduct the repairs needed.

The team was responsive, gave me a good quote that exactly addressed what I needed, and ended up…read moretaking care of the work earlier than originally expected! They did a great job replacing our pump and the media in the sand filter. They even upgraded some of the PVC sizes to help everything flow better! Will definitely use them again in the future. Thank you!

We resurfaced an existing pool and Matt took great care to make sure the pool surface properly…read morecured. He was dedicated to making sure the proper chemicals and action was taken so we will be able to enjoy the pool for many years to come. He was dependable and reliable and communicated well with me. I would highly recommend him and his services. A ten out of 10 on all fronts!

We have used Integrity Pool for 13 yrs and have Never had a complaint. Terry and his team are…read moreprofessional and efficient. They will always be our go to for our pool and spa needs.

We reached out to Terry this morning because we've been struggling with no suction with our new…read moreHayward pump. He was here by noon, problem fixed right away, no charge because he was in the area. Terry is the guy I want servicing our pool going forward. Other companies didn't even bother to call back. Corny, but Integrity definitely has integrity.

PROMPT! Price was fair, getting job done quickly and professionally. Will definitely hire again!read more

We never got to speak with Carlos. He initially called, but we missed his call. We called a few…read moretimes afterward and left messages, but he never returned our calls.

I can't say enough good things about Douglas Aquatics…read more I've been a customer for over a year, with weekly hot tub service during the winter and bi-weekly service during the summer, and the experience has been consistently excellent. My regular technician, Butch, is awesome--reliable, knowledgeable, and genuinely great to work with. Over time we've developed a solid personal relationship, which says a lot about the kind of people Douglas Aquatics employs. Today really stood out. I called with a chemical issue, and within 90 minutes, Joy, the new service coordinator, and John, the service manager, personally showed up at my house. That kind of response time is almost unheard of and speaks volumes about their customer-first orientation. Joy has been absolutely wonderful since taking over my account--responsive, thoughtful, and clearly focused on making sure customers are taken care of. John is a true chemical magician. He diagnosed and fixed the issue in about 10 minutes, but what impressed me just as much was how he handled the moment. He took the time to mentor Joy during the visit, walking her through exactly what he was doing and why. At the same time, he did an excellent job explaining the issue and solution to me as the owner in clear, layman's terms, which I genuinely appreciated. Douglas Aquatics is an honest, service-driven business that invests in both its people and its customers. The hot tub is crystal clear, and I can't wait to use it tonight. They have absolutely earned my continued business. Highly, highly recommend.

had a great time at one of Douglas aquatics pools. The pool was clean and wasn't too crowded. Entry…read morewas only a few dollars and the lifeguards were all nice! Veda is a new lifeguard and she was really fun to talk to and keeping a watchful eye over the pool :) will definitely be returning.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

I will start my review by saying that we feel like we got a great final product in our master suite…read morehome addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison.

Coastal Contracting is one of the best contracting companies I have ever worked with. Kwan is…read moreknowledgeable and experienced. She stands behind her company and her work. Coastal is the only contractor I use for my personal needs. I recommend them to my family, friends and clients. Outstanding service time and time again. L. Hill