Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

Amazing company if you're in search for a new automatic pool cover! Great communication, itemized…read morebreakdown of installation and super efficient install with great warranty.

While we had a bit of a rocky start with the company (the crew that worked on the replaster fell a…read morelittle short of expectations), in the end Yan, Elmer and Kirk really stepped up to the plate and came through with flying colors with their customer service. The had a crew return to acid wash and polish the entire pool, and it's now in wonderful shape. Not everything is done perfectly every time, and I wholly admire and respect companies that truly honor and fulfill their warranties. Millennium can be proud of theirselves and their employees, and I would recommend them without hesitation.

Here is my story ! Called Milinium pool in July to fix the…read morepool cover First guy came broke 4 tiles informed Adam the manager he could care less Pool cover still not working called again e mail no reply ! 2 weeks later someone came again broke the line ! New line had to be ordered waited another 3 weeks Still pool cover not working!! Called e mailed text, rude and unprofessional service A week later someone showed up again did nothing, still not working pool is dirty from leaves debris etc and summer is over ! Pure madness and substandard service Called " safe cover " company they came spent 2 hrs and the cover is working 4 months of stressful saga I would give them 0 stars had it was an option Stay away from them!! Use: safe cover Or other co

We had not run our Hot Springs Hot Tub in two years and it had gotten very dirty and needed some…read moredeep cleaning and "sprucing up" In discussing with Jacob at Pla-Mor he worked with me on what would be needed to get this back up and working. Their technicians showed up on scheduled and were very polite and professional and to the point. Within the time estimated they had everything cleaned and running and were even able to clean the existing filters that i had thought needed replacement. Great job within cost estimate and great to work with Thanks Jim J Mechanicsville

If I could give negative stars I would. We spent 8 thousand dollars, more money than we have to…read morespend, on a pool cover that was not installed properly. We have asked them numerous times to come fix their mistake and they have sent incapable people out to fix it"fix " it. They never fixed the problem and have simply let this further fall apart. I have a toddler. It is unsafe to have my child near this pool which is why we spent the money in the first place. Now they are not answering my requests that they fix this issue.

Spa Slingers delivered a swim spa to us and absolutely tore up our yard!!! We told them where to…read morebring in the truck and trailer with the spa, and ignored my husband. I guess the owner, Chris Parker, thought he knew our yard better - especially after 4" of rain! He got stuck and barely got back out. Then he lied to Barefoot Spas, saying he had "permission" to tear up our yard. What an insult to our intelligence! The only truthful thing Chris Parker did was to state on the bill of lading that the headrests were missing. You would be wise to never do business with Spa Slingers!

excellent delivery and install. They went out of their way to make the deliver when we were home…read more Would highly recommend.

Brian came out same day to repair a pump in the winter. Found the issue in the breaker box and…read morefixed it. Reasonable price, nice fellow, will use him again. Thank you!

No showed .Had an appt for Saturday asked to change to Friday was told yes and they never showed…read morecalled or followed up at all.

I began my search for a pool a few years prior. I had started conversation and even had a plan with…read moreanother local company and suddenly communication stopped. Later, I found that my point of contact had left and there was follow up plan implemented. This was super disappointing so I began my search again. I also started exploring the option of contracting out each step as a cost saving measure and realized quickly having a turn key company was more desirable for me. I started to asked around and did online searching for a reputable company who specialized in fiberglass and saltwater pools and was very interested in tanning ledge. I found River Pools and Spas in late 2019. They were super attentive and scheduled time to come see me and talk about my goals. They designed my dream that included a waterfall and fire pit. I was impressed with their transparency and there informative website. Their videos and articles touch every question you could possible have and are absolutely a must to review. They will help you understand the true cost of pool installation and set realistic expectations. This is a very large purchase and you pay for what you get. Fast forward, April 2020 and my pool project was complete. This planning and scheduling started in December 2019 and couldn't of been more timely with the impact of COVID. We really enjoyed the luxury of my at home oasis. Where there set backs and challenges, yes! But weather is not predictable, shipment delays due to COVID and nor was my water table requiring some additional stone. None of this was River Pool and Spas fault and their communication was on point. Every time a challenge presented they did what I would expect a company to do, they communicated and did what was right to fix it instead of ignore you. I live on a very busy corner lot and has created a lot conversation on my experiences and recommendations and lead me to share my experience here. I highly recommend them! I will enjoy this pool and my added features for many, many years and couldn't be more pleased. They nailed my expectations and the look and feel I desired. They truly customized my layout and didn't try to put me into a box. It isn't just the pool it is full service offerings.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.