This hotel does not give there titanium members anything you get a choice of 500 points or $10…read morecredit. You don't even get breakfast included. The gym was horrible. No cables and very light dumbbells. The treadmill didn't work either. They had random bikes as decorations for the gym which is so dumb. To top it off I woke up from a night of sleep to thinking someone was in my room watching me because of a creepy photo hanging up right next to the tv. You could have got any other photo and put it there or put that somewhere else. I am sure I am not the only one to wake up seeing that and jump a little bit. You do get two waters in your room but that's about it. The shower I had was a handicap one with a lip in the middle of the shower that I stumped my toe against. Overall I had a terrible time at this hotel. Wish they took care of there titanium members by at least giving them a free breakfast. And update their gym!

They are no friendly no customer service questions ask was like I don't know I wasn't happy there.read more

This is a fine hotel, very clean, new shiny tile in the large room's bathroom and breakfast room…read more It is near the airport, but take a taxi because there is no way to walk here because there are several roundabouts and no walkway. Front desk service was friendly and helpful. Breakfast is included and has eggs, good croissants. and the usual cheese, cold cuts, plus toast and jam.

TL;DR: Avoid. Cheap hotel. Cheaper service…read more ***location and room*** The hotel is located near the Marco Polo airport. It has a modern facade, but the rooms are dated. We booked a room for 4 and ended up with a bed for 2 and two couches for the remaining two. Very limited dinner options. ***cleanliness*** Cleanliness was the main issue with this place. The fridge was not cleaned and had food from the previous guests (see pic). I don't even want to think what other parts of this were left unattended and was not cleaned between occupancy. **Overall** Seriously sorry for booking this one. Avoid.

- beautiful room with a canal view and GREAT AC. Really enjoyed the good water pressure and the…read moretravel shampoo, conditioner, and shower gel, too, after a long day sightseeing. - fantastic breakfast buffet with a beautiful view. Nothing can really beat this view! - very close to water bus station (3 min walk) and about 10 min walk from the train station. mobility note: the first bridge you need to cross to get to the hotel may be difficult if you have mobility concerns and/or have large luggage. The hotel can help arrange a porter for you - approx. €15 for 2 large bags. - very friendly and helpful front desk staff. Would absolutely stay here next time we're in Venice!

We stayed here in Venice and it was an excellent find. It's less than 10 minutes walk from the…read morePiazzale Roma and only 2 from the closest water taxi station. When we arrived, we were shown to the room immediately after a brief introduction to the hotel and city. We were offered any advice we needed as well as access to concierge services gratis. The staff was welcoming and friendly as well. It's very comfortable. The room decor was elegant and the bed was wonderful after a long trip. Coffee and a welcome bottle of Prosecco were also waiting for us. The view is really, truly right on the canal. It's fantastic but surprisingly quiet at night, likely due to the excellent windows We took the water taxi to the San Marco Square then walked back and it was about a 30 minute walk with beautiful shops and restaurants almost the entire way. Final note, the breakfast was a very good value with a diverse selection and excellent coffee. We recommend this hotel wholeheartedly.

Located next to the train station and within 3 minutes walking distance to train terminal, water…read morebus, taxi, stores and restaurants. The hotel is mentioned really well. They have excellent front desk people. Alvise was great in answering questions, always smiling and very good in guiding us places to eat, catch water bus, gondola service etc. We reached an hour early and lucky to get a room. Checked in without any issues and went to get some good and sightseeing. Rooms are maintained well. We had a queen bed , with 2 additional twin beds. The wifi is great in the hotel rooms. The shower had nice flow and very spacious bathrooms. Everything is maintained really well. We had a situation with Ac and the staff at night time cane and assisted us out. The breakfast was fabulous best so far we had in hotels. It was a grand buffet. The luggage storage rooms came handy, and we enjoyed the stay and will definitely consider it again.

It's official! My favorite city so far in Italy was Venice! Despite all the horror stories about…read morethe flooding, I was happy to still have the chance to visit this city while I was in Italy. During my recent stay in Venice, I reserved the Hotel Abbazia as it was one of the best locations near the Santa Lucia Railway Station. Literally, the hotel was 700 ft from the station, down an alleyway as I passed several restaurants; you can't beat the convenience and the price! For a budget hotel, this was a simple and decent stay--the room offers a small flat-screen TV, iron board and hairdryer, mini-refrigerator and air conditioner, and a hard ol' mattress queen bed, not the most comfortable bed but it was doable for the time that I spent there. The only thing it didn't offer was a damn elevator; BOO! Good thing for friends because my homegirl and her boyfriend were able to take my heavy ass suitcase up to the second floor or else a sista' would have been struggling! The hallways to the bedrooms were this sexy red lighting that automatically came on when it sensed any movement. I liked it but I sensed that my friends thought it was pretty creepy. The hotel offers a beautiful elegant dining/bar area with a gorgeous chandelier. This is also where free breakfast is served in the morning. I hear breakfast offered an array of different pastries and fruit. If you have time to eat breakfast, I would give it a shot. Make sure you also check out the back-garden seating area. It's perfect for enjoying your breakfast in the morning or coming out to get some fresh air. The staff during the evening was nice, however, I felt that the gentleman became irritated with me as the bedroom door had slammed shut on me as I was walking my friends out of my bedroom, and it just so happened that I had left my keys in the room. Also, just like similar hotels in Italy, the air conditioners turn off after a certain time, making these rooms stuffy. The only option I had was to open the window; UGH. The rooms are quiet, I couldn't hear my neighbors at all. The bathroom was super small, and the showers were not the best. The water temperature only provided cold water; BOO! You can tell the facility is a little outdated and needs some TLC. Within the area alone, there are varies different restaurants. Once you walk out of the hotel, you are right in front of all the activities. You can take a Water Boat to any side of Venice, or you can do what I did and just walk the whole City as its pretty doable to do in 8 hours. There are also bars all throughout the area, making for a great night. If you are looking for more of a convenient hotel near the station and close to many of the landmarks in Venice, I would definitely recommend this hotel if you are staying for less than 2 nights. P.S-If you are planning to leave your luggage at this hotel as you roam the Venice area, please note that this hotel doesn't lock the door to the luggage room. Make sure you take your valuables with you.

The staff are all magnificent! The service they provide is 5* in a very unassuming way. All to…read morehappy to help with everything. 3 quaint rooms for breakfast. Our suite was very spacious and had a separate parlor. They arranged our airport transfers, gave us recommendations for lunch and dinner, gave us ideas to go sightseeing (been to Venice before). I could not have asked for more. I will say, it's not the easiest to get to from the bus station: 1 people mover, a porter to carry bags over 2 bridges. Might have been easier to get to from train station but, live and learn. The lady who met us at the desk and appeared to be here every minute of the day, Francesca was amazing. I only wish I had the chance to thank her but she was off on Monday. The staff were amazing the hotel impeccable. Will have lasting memories of Venice.

You know what the best thing is about this hotel?Everything! Every vintage nook, antique door…read morehandle, the free breakfast, complimentary slippers and toiletries, I tell you, it's everything! My husband and I fell in love with this hotel. The customer service is superb, charming and attentive and thoughtful. It sits right across the Sta Lucia station, so if u took the train, then you are just a bridge over. The concierge offered to upgrade our room and im glad we did! our room had that little tiny balcony and it was just marvelous and overlooking the Grand Canal. The room was opulent looking, heavy drapes adorn the balcony windows and accented by antique victorian chairs. Tiny chandeliers hung in the bathroom mirror and of course a big one in our junior suite. There was a tv and a mini bar with tea service and coffee as well. I was regretting not staying another night. I will definitely book again when we come back.

Staying in Mestre, the Venice tourist tax was waived. The area is just ok, but the location was…read moreconvenient. It's 5 minutes from the train station. When I checked in, I was given the wrong room and there was a guy inside- big oops. The room had a bathroom that was bigger than expected. There was even a tub. I would've preferred a larger shower over it though. Overall, it met our needs.

Our room had extremely strong mold/mildew odor that was tough to endure, not to mention probably…read morevery dangerous in terms of immediate health issues including coughing and sinus congestion and possible lifelong health consequences that may involve multiple organ involvement. When I asked if we could be moved to another room the I was told that they would send someone to investigate but we never heard from them. This was probably one of the worst hotel stays of my life

We checked-in with one attendant assisting another client. When it was our turn, not even a "hi" or…read moreho was mentioned. It's just up to me to go infront of his desk and show him our passports. This is one thing I noticed in Europe. Most are not very friendly, if you are used to the American way. You kinda feel they're cold and it's kinda awkward at first. But when you really need help and ask for it, they finally come through. There are a few exceptions though like on our way to Rome from Germany. The two Germans who assisted us with the plane transfer were warm and enthusiastic. They're the best of the Europeans, together with the Italian shuttle driver when we were leaving from Venice, we ever dealt with. So online, I reserved for 4 people in the room with Expedia. I did not get any email at all telling me that 4 isn't allowed in any of the rooms. So the attendant just told me that there is a problem with my reservation because it's only for 3 persons. To make the story short, I just agreed to getting an extra single room for £100/night. I reserved for 2 nights but only my husband was staying the first night as my girls and I are headed to Rome that same morning. But I guess due to some European rule, I wasn't allowed to get the extra room only for the second night. It had to be for both nights. It's simply unfathomable to me why so..... in America, that is not going to happen. But as they say, when in Rome....... They offer free breakfast. You could eat in their restaurant for dinner but only if the cook is available. The first room on the first floor with 3 beds is kinda decent. There was enough space to move my wheelchair. Nice wooden ceiling but everything else is typical. Comforters look a little bit old and dated though. The single room on the second floor is kinda creepy according to my daughter who slept there. It's dark without much light. There is a nice yard at least where you could walk around and get some fresh air. That is a plus. They have a crowded swimming pool which we never used. They charge £22 for an airport drop off from the hotel. Most, if not all hotels in Italy, offer shuttle service as there is a huge demand for travel. The driver is very helpful and professional. For a £10 tip, he accompanied us, pushing one of our luggage carts, all the way to the check in. The discharge attendant was much nicer than the check in attendant though. Some guy who came from southern USA with a more upbeat personality- warmer and friendlier.

I really enjoyed this property because it was setup like an apt building so there was no hotel…read morelobby to walk through and/or have to leave your room key with (lots of Italian hotels require you leave the key at the desk when you leave the room). When you check in you are instructed to go to one of their other hotels and then they will have an employee escort you to the Venice Resorts property about 5-7 min walk away. The location was fantastic because it was in the middle (or at least easy access) to most of the key sites and areas you wanted to see in Venice. They did offer free breakfast vouchers that were to be redeemed at a coffeeshop less than 3 minutes away, but I never used them. I did make one attempt but after seeing the line of customers I decided to get something elsewhere. The rooms are clean, the chamber maids were on top of things almost to the point of having to "shoo" them away, comfortable beds, good A/C (although you had to turn it off as well as lights b/c fuse issues did/would occur), near decent restaurants and very close to Pz Roma. The shower was a bit on the small side, which could pose a problem for those needing more space to move around. There was also a spot where quite a few gondoliers would hang out at (due to the bar across the sidewalk) so I did see a few people catching rides from that point. So, if that is your thing... consider it a close taxi stand (lol). I'd definitely recommend this hotel as well as stay at it again the next time I am in Venice.

It pays to be a Marriott member. This was a last minute booking. The hotel is a few miles from the…read moreairport and walking distance to the shipping malls. There is a restaurant on the first floor and a convenience store. If you need to use a computer and printer, they are located on the first floor. The room are clean and the bed is supper comfortable. The staff is helpful and they do speak English.

This hotel is clean and smells good the minute you walk in the lobby! The staff are all friendly…read moreand helpful. Also the rooms are a good size considering this hotel is in Europe! Bed is so comfortable, big bathroom with tub and separate shower stall!! The location is near the bus stop so Venice is a 15 min ride from the hotel! Bus fare is only €1.50 compared to Uber for €60! Also within walking distance to the mall.