Awful experience! While I appreciate them taking on a rush order, Anna did NOT listen to what I was asking them to do (in hindsight, I should have had her write down what she understood I needed), I felt extremely rushed and she assured me that she understood what I needed. I even had pinned where I needed Velcro placed and also explained. I showed where to stop the zippers (she confirmed TWICE with me where to stop the zippers!) . I told her the insides of the dresses were not finished and that I would be finishing them once the zippers were in. I went to get them and the zippers were atrocious.. fabric puckered and teeth visible, not done as we had discussed and ended way too short! The zippers were cut so I can't even resew them in. She gaslit me by trying to tell me that I had pinned the Velcro where she had put them (I didn't and I showed her when I left them there). Said she couldn't do anything else with the zipper because the edges weren't straight- doesn't explain the horrible insertion of the zippers! I now how to rip it ALL out, buy new zippers and redo everything.. the velvet is damaged where the Velcro was wrongly placed.. she just said I should be "more concerned about the inside of the dresses than the bad zippers!" I'm just sick about this and will be up all night to get it done. They offered to take it all out, but I need these done by tomorrow so it's not an option and wouldn't fix the damaged velvet anyway. They still charged me $400 and every stitch has to come out and be redone. Awful!! And to be told that I said something that I absolutely did NOT say was disgusting. read more

My daughter went in to get a brides maid dress altered as this place was recommended. Anna's does not provide quotes when dropping it off and my trusting daughter left it at that. When she picked up her dress alterations where 250.00. She paid 189.00 for her dress. I phoned to give them feedback today. They said she could have phoned the next day as they are too busy to give quotes when you drop off. Most alterations places can give a ballpark quote, especially if they have lots of experience with alterations. When I asked how many hours they worked on the dress. They could not answer that question either. Then I was told I am a horrible person for wanting to write an honest review. I told them I am trying to provide feedback. I want them to be upfront with how much they charge and that to expect the price to cost more than your dress. They should provide quotes on the spot. My daughter has learnt a hard lesson. Don't trust people who are not upfront about costs. Hard lesson for a young student to learn. read more

Durand told me that alterations to my wedding dress would likely be around $200. Frankly, I wouldn't have been surprised at a place charging twice that, given how quality tends to be expensive. So I didn't bother call for their quote, as I figured even if they charged a lot more, I was still willing to pay for good work. And I didn't know that it was unusual to not quote a customer on the spot, as I'd never used a tailor before. The price came out above $700 AND they pressure you into tipping. Absolutely exorbitant. Really put a damper on the day and reduced my opinion of their business. read more

My second visit to Anna's Alterations was just a great as my first!! She did a minor repair for me while I waited....thank you!!! I also purchased lovely masks from her, one for me and one for my husband. They are made from beautiful cotton, good quality, professionally done, as you can see in the photos. Mine is the black one which has a ribbon attached so I can always have it with me while I'm at work instead of taking it on and off. My husband's mask, without the ribbon has adjustable ties. She has so many colors and designs to choose from! Thanks, Anna!!!! read more

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Brides and bridesmaids steer clear of this place. They prey on young, inexperienced women. They are the only seamstress that I have every heard of (I have altered many pieces of clothing over the years) that does not give an exact price when dropping off your garment. Huge red flag. When you pick up your garment the price is absolutely ridiculous. You could have your dress made from scratch cheaper. Example of my last alteration price (elsewhere) for a mother of the bride dress - hemming $25, shortening straps $15. Based on some reviews, they obviously have a older clientele who they are honest with, however, if you are a bridesmaid or a bride they will completely take advantage of you. They should be ashamed of themselves. read more

My daughter's grad dress needed alterations. We bought the dress from Durand and they recommended 2 places for alterations and Anna's was one of them. The $500 dress has no beading or lace. Durand said alterations for grad dresses are usually between $100-$400, $400 for intricate dresses. Anna's price came to $385 for our simple gown. I was shocked and upset so I called Durand to discuss the matter, they handled it very well and said they would call Anna's to see why it was so costly. Durand said 'our dress could be taken totally apart and sewed back together again for $400' so they did not understand why we were being charged so much. Durand called Anna's and they said that Anna's had agreed to $175. When we went for the second fitting and to pick up the dress they tried to charge $335. It wasn't until I brought up the $175 and the phone call with Durand that they agreed to the lower fee. I would never deal with Anna's again, I find Anna's extremely overpriced and unprofessional. read more

Sticker shock at the prices. I bought a bridesmaid dress and was referred here for alterations. They got it done in a timely manner. HOWEVER, they did not mention price at all while I was being fitted. The alterations they suggested were not necessary. I could have lived with a slightly loose dress if I wore straps. I would have shopped around to different places. In the end it came to almost $200 (in addition to what I already paid to buy the dress.) They need to be more transparent with pricing. read more

I've been going here for years. From bridesmaids dresses to simple hems, they do an excellent job every time. No shortcuts. I was part of a wedding a few years ago and all of the bridesmaids took their dresses to the brides alteration place. I was the only one who said I had my own preferred place for this and took mine to Anna's... my dress was the only one that didn't come apart on the big day. Would definitely recommend Anna's Alterations read more

WARNING TO ALL BRIDES Anna's alterations screwed me, to put it bluntly. They charged me almost $600 for $100 worth of very simple alterations. My dress was held hostage so I didn't have a choice but to pay it and leave, sobbing, with my dress. Feel free to read the whole story below for context. I purchased a dress from Durand Bridal which fit perfectly and needed only minor alterations including a hem (on tulle, which actually just required trimming with scissors), a simple victorian bustle (three sets of tie up ribbons, the simplest type of bustle) and shortening spaghetti straps. Durand informed me the alterations should be approximately $150 or less because a) there was no beading or lace on the dress to contend with, b) there was no work being done on the bodice and c) the bustle would be simple. Durand had the price list that Anna's uses and the consultant was very experienced with both the type of work the dress would need and the prices. I dropped it off and Anna's and they confirmed that the dress would need exactly what I thought it would, but said they couldn't give me a price unless I remembered to call back sometime a day after or later to get a quote. I didn't call back because they didn't say the dress needed anything above and beyond what I was told at Durand and trusted that they would warn me if it was going to be extensive. Well, imagine my surprise when I return and they say it's almost $600. For the simplest possible alterations. The seamstress who completed the work was out at lunch so I couldn't ask her why it cost so much. On the receipt, they had scribbled three numbers that didn't actually mathematically add up to be correct and didn't actually break down the price. Durand added up the work they did on the price list and even that only came out to about $300. She just kept saying "the work was done, that's just how much it cost" and "we're too busy to call you with the quote so that's your job". No, that's ethically what you do. Mechanics do it. Home contractors do it. Literally anyone who doesn't have a set price will call you before the work is done to make sure you want to pay that much. The policy is completely unethical and relies on the fact that brides are busy with a million tasks to do so that they can charge whatever they want. What are you going to do, abandon your wedding dress there? They tried to blame everything on Durand, the salon that sends them so much business. Durand was furious and refunded me a small portion, but I still overpayed. Anna also took off about $80 and acted like she was doing me a huge favour. I was disgusted with both the services and their policies. I will be warning every bride I know to look out for these crooks. read more

I took my wedding dress here and had a few alterations done to it. They did a really good job but I'm not sure it was worth the $600 so I would not recommend this place for wedding dress alterations read more

Never do business with them. Wedding dress, very minor alterations (it fit off the rack and I should have worn it that way). They cancelled my fitting appointment on short notice. I arrived for the re-schedule and they lost my dress and told me to come the next day. The next day they tried to give me the wrong dress. Dress was stained by them. I was presented with a bill for $551. I should have had a quote (my error), but the alterations were so minor. They never apologized for anything and don't feel that anything is wrong. read more

My husband took 2 pairs of suit pants into Anna's to be taken in. She not only cinched in the waist but fitted the baggy legs properly. They look like brand new pants. It was a bit pricey but you get what you pay for. I mentioned I had a bra in the car which had an underwire poking out. She had one of her staff repair it on the spot for no charge. She's a very gracious lady and her staff do excellent work. read more

I brought my wedding dress here for alterations in February 2015 and could not have been happier with the final result. Anna took her time, over numerous appointments, to make sure that the dress fit me perfectly. She also suggested something I never would have thought of for the bustle and I loved it! Made the dress even more special. Highly recommend seeing Anna for your wedding dress (or any other clothing, for that matter). We hugged at my last appointment because I was so happy, and because I felt like I'd gotten to know her, and she's great. read more

horrible place!!!! i would rate, not even one star! i dropped off my winter jacket for a zipper replacement and anna said she will order the specific zipper and will need some time. it took some time to order the zipper, but i was not too concerned because it was during the summer time and did not need the jacket. finally, closer to the end of the summer i came back and showed my ticket stub and they could not find my jacket!!!!!!!!!!!!!!!! she said she already gave it to me which i know she did not because i still had my ticket stub and i looked at home just to make sure even though i knew i did not pick it up. it was not at home! it was during the summer so i knew i did not pick it up and left it somewhere. it was a thick, warm, winter jacket, i wouldn't have worn it during the summer time. they did not replace the cost of the jacket. horrible customer service. be careful if their employees steal your items they will not replace it or even the value of it. read more