I just want to tell everyone about the worst customer service I've ever recieved at Annabelle Nails in Orland Park. So bad that I feel the need to tell everyone. It takes a lot to upset me. Today I wanted to treat my mom to getting her nails done. She works hard and hasn't ever had a nice manicure. Annabelle nails opened up next to my work (on 143rd and Wolf) not too long ago and i always wanted to try them out. We go there and I grabbed a menu from the front of the nail salon. I told them that my mom wanted to get the Deluxe Manicure and I would be getting the basic manicure.
I'm in the chair for about 8 minutes and she's already putting my base coat on to prep my nails for polish. She completely skipped out on any lotion/hand massage. Never was I told to go wash my hands. I'm thinking "okay maybe there was a miscommunication and she thought I only wanted them cleaned up or something and not a full manicure. I don't want to make a fuss because I want my mom to have a nice experience."
The entire time I'm getting my nails done I'm watching them work on my mom. Only 15 minutes has gone by since the time we walked into the place. Usually a manicure would last at least 30 minutes, especially a deluxe manicure. They are prepping her nails to be polished and at no point did they do the "crystal gel activator", "dip into warm paraffin wax", or "finish with a lotion. " All she got was nail shaping and the exfoliator. They finished up with our nails and as we we waiting for them to dry I told my mom that they didn't do half of the things that were on the menu and asked if I should say something.
The lady walks up and tell us the price was going to be $50. I opened up the menu in front of the girl and pointed "the menu says it includes this, this, and this for these manicures." She immediately got defensive, started raising her voice and told me it was an old menu and their parafin machine is dirty but if we want we can do it for an additional $9. (It really made no sense and it was hard understanding her broken english.) I said calmly "well I was under the impression we would be receiving this, this, and this and paying this price for it. We didn't receive half of what the menu said.. and therefore I don't think I should have to pay full price. Either I want a discount or you're not going to get my business again." She crossed her arms like a little kid with an attitude and said "that's fine, I don't care." By this point I'm just stunned. I ask "who is your manager?" She says "I'M the manager." By this point the argument was getting really heated. I say "well I do hair at Hair Cuttery a few doors down and I am asked about 10 times a week if you guys are any good. We have a lot of clients and it would be a mistake to give me poor customer service and treat me this way. I've never seen such horrible customer service in my life especially from a manager." She says "I don't care, i have a lot of clients too!" I say "okay, you can take my money, but this is ridiculous. It says on your menu in the front of the store what your services are, but you don't complete them and charge full price. That's false advertising. I'm letting everyone know." She says "that's fine, whatever!" And I walked out.
Really lady? I was just dumbfounded. The place was so shabby inside with a little kid running around. This place really can't afford losing any business, especially just opening up in the middle of Orland less than a year ago. I've never been treated so disrespectfully. I'm not the type of person who looks for free stuff, I just really felt ripped off and treated so poorly, especially being a first time client. So basically I just wanted to let all you ladies from Orland/Homer Glen know to not go to this salon unless you like extremely rude management, low quality work, and having to pay full price for half finished work. read more