I used the auto quote feature on this website. One never responded. One was a rip off and one was…read more50 miles away so they wouldn't even quote me. So I called 7 different ones. Many say they are in this town but they are from LA and contract with local operators. I finally reached Moe with All American and he was fair, quick, and very professional. Everything turned out perfect.

Ramon is awesome! If you're in need of a tow in the Barstow/Victorville area, they are the ones to…read morecall.

Good Afternoon received Excellent Service from Ms. Kristina Haas. Appt was made and…read moreRepresentative was ready for me this Morning. Thank you. Ms. Haas informed me me when my vehicle was ready.

My sister took her car to Valley Hi. They took 8 hours just to do an oil change! They never called…read moreher when was done. Also, they discovered she needed new brakes and didn't call to tell her. They also recommended an engine flush, AFTER everything was done. If they had called her earlier, should would have done those things. As it was, SHE had to call and find out when it was done. NOT a good experience. The staff was impolite and unprofessional. NEVER AGAIN. She will find a new shop to go to.

The customer service and car buying process was professional in a smooth breeze however the vehicle…read moreis a piece of crap I purchased a Dodge Challenger 2019 already have to replace the water pump and something else under the hood came up to 1400 now my battery is dead I had to call AAA last night to get a jump and this morning again it will not start I do not recommend buying a vehicle from here unless you have personally checked off and seen visually for yourself everything's been inspected this has been horrible for me I am ready to give this car back and go with another dollar this is horrible however the customer service Zach and the black girl with the dreads cant remember her name; were awesome awesome

We have been waiting for almost an hour and our rental is not ready. Worst place, unprofessional…read moreand under staffed.

Daniel is a amazing rep at this location no pressure very welcoming people person, after my bank…read morenavy federal gave me the run around on financing he had me approved within 15 minutes if you reading this definitely go here the team is awesome put my truck to use the next day

Thank the Lord for Daniel Amazing customer service. I appreciated that he was able to answer me…read morewith every question I had very reassuring. I would recommend this place to anyone that is looking for a vehicle. Thank you again select Motorz much appreciated

Got it--here's a clean, polished version of your review that keeps your message but makes it flow…read morenaturally: --- I had a very nice experience at Valley Hi Toyota. My service representative, Alonso, was excellent to work with. He was very knowledgeable about the Prius I purchased and took the time to explain everything in detail. Alonso was patient, thorough, and went above and beyond to make sure I understood all the information provided. His professionalism and helpful attitude really made the entire process smooth and stress-free. I truly appreciate the great service and would highly recommend working with. Rene C.

3- hour wait for an scheduled oil change is ridiculous. Even my doctor's office does better…read morenowadays. It's just a matter of organization. The flow is breaking down somewhere. The manager of the service department needs to find where the bottleneck is happening. Hopefully, he's not an overweight slob there just for the paycheck. Hire a consultant to do this more effectively. Have your cloth seats professionally steamed (those stains look disgusting), fix the laptop rests, clean the coffee maker as requested on the screen. Finally, waiting 40 minutes for a car that's ready, just because the representative at the desk can't organize himself is unacceptable. Hire capable people, train them better, and represent Toyota professionally, like the brand deserves.

As soon as I arrived there Kelley helped me. I told her what…read moreI wanted and she grabbed a handful of keys for cars for me to test drive. I chose a 2020 with below 30 thousand miles. This car was like new! I was given above blue book value for my trade in. The price on the car I purchased was below blue book value! A win win for me! Skip the dealers. The used cars there are very expensive and nothing to choose from. Avis had a large lot with many cars to choose from with great prices.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

I have to say, Mike was an absolute pleasure to do business with. We showed up last minute, just…read morebefore closing, and Mike took great care of us. After a test drive, we knew we wanted the truck that same night. He set up an appointment for the following day without any pressure whatsoever. His professionalism really stood out. We also purchased an extended warranty, and unfortunately had to use it shortly after buying the truck. When we ran into some coverage issues at a local Chevy dealership, I called Mike. He immediately stepped in and resolved everything. His outstanding customer service saved me hundreds of dollars. If you're looking for a clean dealership with someone who truly cares about their customers and delivers exceptional service, this is the place. I highly recommend Mike!

Let me tell you about my experience buying a truck from Platinum. Everything leading up to the…read morepurchase was great. Joe made the process quick and easy--he's a true professional. After the sale, my truck had a couple of issues. Joe and his brother Mike took care of them immediately and without hesitation. As the owner of a service-based business myself, I was beyond impressed with the level of customer service these guys provided. This is how all customers deserve to be treated. I trust the guys at Platinum, and you can too. Happy shopping. Thank you Joe, and thank you Mike

I stopped in to buy a surprise Valentines day gift for my hubby. Jeremy and Jimmy worked wonders. I…read morehighly recommend this location and the two if them. Hubby loves his new truck!! Thanks guys and may God continue to bless you.

1 Star - Buyer Beware…read more I rarely leave negative reviews, but I feel obligated to share my experience so other people can make an informed decision before purchasing a vehicle from Victorville Chevrolet Cadillac. In May, I purchased a 2024 Mazda CX-90 Certified Pre-Owned from this dealership. One of the main reasons I felt comfortable buying the vehicle was because I was told it came with warranty coverage, giving me peace of mind that I would be protected if something unexpected happened. Since I had already gone through a tough situation previously with my last vehicle, left stranded on the side of the freeway I thought purchasing a certified pre owned vehicle would give me the security and peace of mind. Only a short time later, with around 59,000 miles on the vehicle, I took it to a Mazda dealership for a routine oil change and tire rotation. During the inspection, they discovered that the radiator was leaking. This wasn't caused by an accident or misuse--it was simply a mechanical issue that developed. I immediately contacted Victorville Chevrolet Cadillac. At first, I was given the impression that the repair would be covered under the warranty. Later, I received a phone call telling me the exact opposite--that I would have to pay for the repair because I supposedly had a "Silver Plan." When I asked for an explanation, no one could clearly explain what that meant or why a major mechanical failure on a recently purchased Certified Pre-Owned vehicle wouldn't be covered. They even gave me a phone number to call for more information, but when I called, the number was not in service. The situation became even worse when my vehicle became undrivable. My 2 1/2-year-old daughter and I were stranded on the side of the road from approximately 10:00 p.m. until 12:30 a.m., waiting for a tow truck. Being stuck late at night with a small child was frightening, stressful, and completely avoidable if the issue had been handled appropriately. To make matters worse, I was never offered a rental vehicle, even though I depend on my car to get to work and support my family. Instead of receiving the customer service and support I expected after purchasing a Certified Pre-Owned vehicle, I was left without reliable transportation and facing unexpected repair costs. What concerns me most is the lack of transparency throughout this process. I received inconsistent information, vague explanations, and no clear answers about the warranty coverage that influenced my decision to purchase the vehicle. From my experience, I felt misled about the protection I believed I was receiving when I bought this vehicle. If you're considering purchasing a vehicle from Victorville Chevrolet Cadillac, I strongly encourage you to get every promise in writing, carefully review every warranty document yourself, and don't rely solely on verbal explanations. Ask detailed questions about exactly what is and isn't covered before signing anything. I trusted this dealership to stand behind the vehicle they sold me, especially because it was represented as a Certified Pre-Owned vehicle. Unfortunately, my experience has been stressful, disappointing, and financially burdensome. I hope sharing my experience helps other buyers avoid going through what my family and I have experienced. And till this day they have not resolved anything or given me any response and I'm they are trying to charge me a $500 deductible where clearly no where in the contract says anything about a deductible, and the CarBravo warranty mentions that any non GM vehicle is going to be repaired with a $0 deductible.