The idea of CarMax is great, the place itself is not…read more I usually do the traditional dealership experience but the car I really wanted was here. My husband set an appointment to do the 24 hour test drive. Because of the timing with the kids getting out of school he called to ask if we picked it up early, could we still return it at 5pm the next day (like an hour difference). They said yes, not a problem. He went to pick it up and they essentially said whoever he spoke to lied to him and that it had to be returned exactly 24 hours after pickup, no exceptions. 24 hours and he had an appointment for when we dropped it off. We got there a little early and they said that they didn't have anyone available to assist us. The appointment meant nothing, we waited for over an hour past our appointment time before anyone could help us. We buy the vehicle and immediately start seeing things that were not obvious before. A crack in the windshield covered by a sticker (why did they cover it?), scratches all along the side of the car, the brakes squealed something terrible, taillight was full of water, one of they keys had a button that was taped on (not obvious because they had a cover on it), the list goes on. So my husband spends some money to get an inspection done at a brand dealership only to find that there are a myriad of things that were overlooked. CarMax did at least agree to do their own inspection and fix some of the things, but this truly should not have been an issue to begin with. So now our new to us vehicle has been sitting at CarMax for over a week to have some issues addressed. Exactly how I wanted to enjoy my purchase.

UPDATE: We had a fantastic experience purchasing a car at CarMax. We had the car shipped from the…read moreCarmax in Ontario. Since we already had a loan prepared, the buying process was smooth and quick. Ian guided us through every step, from test-driving the car to finalizing the purchase. He was very knowledgeable and answered all of our questions. We stopped by CarMax Victorville to check on a car we had reserved from Ontario. When we arrived, we saw the car had just arrived but was still on the delivery truck. We went inside to ask if we could see or test drive it, but were told it wasn't ready and might take a couple more days. The frustrating part? Just 10 minutes after we got home, we received a text saying the car was ready. We wish they had done a bit more to check on its status while we were already there. The timing was so close--it felt like a missed opportunity.

I used the auto quote feature on this website. One never responded. One was a rip off and one was…read more50 miles away so they wouldn't even quote me. So I called 7 different ones. Many say they are in this town but they are from LA and contract with local operators. I finally reached Moe with All American and he was fair, quick, and very professional. Everything turned out perfect.

Ramon is awesome! If you're in need of a tow in the Barstow/Victorville area, they are the ones to…read morecall.

Armando Olivares provided excellent, smooth service, and there was absolutely nothing to complain…read moreabout. This was the first time I've ever felt so comfortable buying a car. I truly recommend him. He didn't ask for a good review or make any requests at all--He smiled until the very end and did everything he could for us within his ability, exactly the way we wanted.

My sister took her car to Valley Hi. They took 8 hours just to do an oil change! They never called…read moreher when was done. Also, they discovered she needed new brakes and didn't call to tell her. They also recommended an engine flush, AFTER everything was done. If they had called her earlier, should would have done those things. As it was, SHE had to call and find out when it was done. NOT a good experience. The staff was impolite and unprofessional. NEVER AGAIN. She will find a new shop to go to.

The customer service and car buying process was professional in a smooth breeze however the vehicle…read moreis a piece of crap I purchased a Dodge Challenger 2019 already have to replace the water pump and something else under the hood came up to 1400 now my battery is dead I had to call AAA last night to get a jump and this morning again it will not start I do not recommend buying a vehicle from here unless you have personally checked off and seen visually for yourself everything's been inspected this has been horrible for me I am ready to give this car back and go with another dollar this is horrible however the customer service Zach and the black girl with the dreads cant remember her name; were awesome awesome

We have been waiting for almost an hour and our rental is not ready. Worst place, unprofessional…read moreand under staffed.

I got my first car thru Select Motorz They help me get the…read morecar that I wanted and made sure I left out of there satisfied. I highly recommend anyone to do business with Select Motorz Joel is a great sales man he will help you get the car that you want Fast quick and easy come and get the great deals they got going on!!!

Thank the Lord for Daniel Amazing customer service. I appreciated that he was able to answer me…read morewith every question I had very reassuring. I would recommend this place to anyone that is looking for a vehicle. Thank you again select Motorz much appreciated

It was a pleasure working with Lucy, the internet sales representative who assisted me purchasing a…read morenew truck in California for a Veteran friend while I was in Florida. Lucy kept me informed while my truck was being built and coordinated the delivery with me so I could fly to California and deliver the truck to my life long friend. A positive experience

Got it--here's a clean, polished version of your review that keeps your message but makes it flow…read morenaturally: --- I had a very nice experience at Valley Hi Toyota. My service representative, Alonso, was excellent to work with. He was very knowledgeable about the Prius I purchased and took the time to explain everything in detail. Alonso was patient, thorough, and went above and beyond to make sure I understood all the information provided. His professionalism and helpful attitude really made the entire process smooth and stress-free. I truly appreciate the great service and would highly recommend working with. Rene C.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

I have to say, Mike was an absolute pleasure to do business with. We showed up last minute, just…read morebefore closing, and Mike took great care of us. After a test drive, we knew we wanted the truck that same night. He set up an appointment for the following day without any pressure whatsoever. His professionalism really stood out. We also purchased an extended warranty, and unfortunately had to use it shortly after buying the truck. When we ran into some coverage issues at a local Chevy dealership, I called Mike. He immediately stepped in and resolved everything. His outstanding customer service saved me hundreds of dollars. If you're looking for a clean dealership with someone who truly cares about their customers and delivers exceptional service, this is the place. I highly recommend Mike!

Let me tell you about my experience buying a truck from Platinum. Everything leading up to the…read morepurchase was great. Joe made the process quick and easy--he's a true professional. After the sale, my truck had a couple of issues. Joe and his brother Mike took care of them immediately and without hesitation. As the owner of a service-based business myself, I was beyond impressed with the level of customer service these guys provided. This is how all customers deserve to be treated. I trust the guys at Platinum, and you can too. Happy shopping. Thank you Joe, and thank you Mike

Had a great experience at Victorville Chevrolet and Cadillac. Claudio and George were a great help…read moreand answered every question I had. Knew what they were talking about Raul got the closing done for me quickly. Give em a look for youre new car

I'm beyond happy & excited for my new 2026 Chevrolet silverado !…read more Austin Barden, Katie Pierce Was a great internet manger highly recommended !!!!

Brought in the Volkswagen to sell. Angel helped me out. He was straightforward and professional. He…read morehelped check in the car. We did a full walk through and after inspection he made an offer. It was less than the bid on bidbus. But i honestly was not expecting it to be exactly what was on the website as online photos can only get you so far. Overall it was a good experience. I know my VW Gti will find a new home!

Had a very good experience here. I worked with Haret, he helped me buy the Volvo v60 that I had…read morebeen eyeing for a bit. I have had negative experiences at dealerships before when I've gone alone where dealers put an undue amount of pressure on me for add-ons or to run my credit when I already have a check (Looking at you Kia of Chula Vista). But even though I went alone, this place was very friendly, reasonably priced, zero pressure and I left the lot with the car I wanted, a new air filter and a new oil change free of charge. Thank you guys!