I have been involved in animal advocacy in San Bernardino for quite some time, and I can honestly say that I have never seen a shelter director as open, transparent, and willing to communicate with the public as Jasmine Glover. Jasmine has an open-door policy and is willing to sit down with community members, answer questions, listen to concerns, and discuss solutions. Whether you agree with every decision or not, it is clear that she genuinely cares about the animals and is working hard to improve conditions at the shelter. Since she took over, I have seen positive changes and a willingness to collaborate with rescues, volunteers, and members of the community. New improvements are being made, including a new play yard for the dogs, increased efforts to promote adoptions, and partnerships such as the shelter's work with Wings of Rescue to help animals find homes and opportunities outside our area. What impresses me most is that Jasmine doesn't hide from difficult conversations. If you have concerns, questions, or want to understand what is happening at the shelter, she is willing to meet with you and discuss them. That level of accessibility and transparency is something I have never experienced before in animal shelter leadership. There are always rumors, criticism, and negative comments circulating on social media, but before forming an opinion, I encourage people to visit the shelter, meet the staff, and speak with Jasmine themselves. Seeing what is actually happening firsthand provides a much clearer picture than reading comments online. The staff work under difficult circumstances and face challenges that many people never see. I appreciate the effort being made to improve the shelter, support the animals, and build positive relationships within the community. Thank you, Jasmine and the entire San Bernardino City Animal Services team, for your dedication to the animals and for continuing to work toward positive change. read more

BEWARE, PLEASE READ BEFORE YOU ADOPT FROM THIS SHELTER !! THIS REVIEW MIGHT SAVE YOU MONEY, PAIN AND HEARTACHE !!! This shelter does not even deserve 1 star. They do not care about the condition the animals are in and just give away animals with diseases , medical issues, infections etc. putting the sole responsibility on the new owner to clean up the mess these animals are in or just "return" them. There are no vets on staff at this place, only a doctor to neuter occasionally when he is there. So almost all animals here are in horrible condition. This is the most disgusting and horribly run shelter I have ever seen in my life and i will tell you why. My husband and I decided to adopt a kitten and we were so excited when we got him. They said he had a respiratory infection so we gave him medicine for 2 weeks and isolated from my other kitty. and when 2 weeks was over we introduced them to each other. little did we know this neglectful shelter failed to inform us that the kitten had RINGWORM!!! a highly infectious and finnicky fungal infection that takes 6 + weeks to treat in animals , and would go on to infect me, my husband, my poor nieces and nephew, and my 2 year old cat. We all had to get a cream to treat the spots on our body and had to disinfect our entire house, throw away a lot of things in our house, and i have had to spend hundreds of dollars on vet medical visits forcing me to open a care credit card to treat now 2 animals infected with ringworm. Not to mention the hundreds of dollars I have had to spend on supplies, disposables, cages, doing laundry almost every day and a vacuum etc. This has been a nightmare for my family and this shelter is absolutely responsible, yet didnt want to take any of the blame or compensate me for the hundreds of dollars i have had to spend taking care of my family and my poor animals. I dont have a lot of money to start with, so to put me in even more debt and not have any consideration that some people might not be well off enough to deal with a situation like this is terrible and disgusting. The people on the phone/front staff are incredibly rude individuals, very hurtful who had no sympathy for my situation. When I told them they gave me an animal with ringworm they said "we disclosed he had a skin condition" uh yeah, not fkn ringworm lady !!! if i knew he had ringworm i wouldn't have let him get close to my other animal, lay with me and my husband, and get us and my nieces infected like hello ? I mean is this even real life? how mentally inept can you be? The only person who was helpful in this situation was the higher up, after I requested to speak to them multiple times. they have veterinary professionals here , im guessing front staff do not know how hard , time consuming, costly and painful it is to treat ringworm? and to put this on someone who just wanted to give an animal a good life and happy home is absolutely sick. Not to mention I just had an invasive medical procedure to treat my pre-cancerous cell growth 3 days before the ringworm appeared on our bodies. I didn't even know what it was until my doctor told me. this has turned my entire life upside down. When i told them they said " you can return him if you want" , ?? what kind of suggestion is that ? he is a new member of my family and to just return him like he is a toy or something? making a suggestion like that was so insensitive. they really need some better sensitivity training here because the behavior displayed in such a situation was incredibly hurtful and disappointing. The stress this is putting me and my family through is unimaginable, and this is all due to THIS shelters negligence. I barely sleep, i have to clean all the time, i listen to my animals cry for me, the money i have had to spend... this is a horrible situation and i hope whoever is considering adopting from this nightmare of a place considers my review. I would give 0 stars if I could. If you consider adopting an animal from here I really really suggest that before you let them around your other animals, check if they have infections, check if they have ringworm , TAKE THEM TO THE VET FOR A CHECKUP IMMEDIATELY AFTER YOU GET THEM. LIKE SAME DAY. BEWARE ADOPTING FROM THIS SHELTER, IT MIGHT JUST RUIN YOUR LIFE LIKE THEY HAVE RUINED MINE!!! all this to say, this is a digsuting, neglectful, horrible place and I will never get an animal from here ever again. read more

I adopted a 9 WEEK OLD puppy on Feb 1 and she passed away on March 13th. the shelter gave me 2 antibiotics and told me it was just for nasal discharge. Within a week of having her, I had to take her to the animal hospital ER because she started to have labored breathing after that. She had several other visits and they did x-rays and her lungs had shadowing. She was so sick and it was so hard to see. I tried calling the shelter about this and they gave me the run around and were very rude. This not only cost me money but it was so hard on me and my family to watch her suffering and pass away. read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

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This place is simply a shit show. We adopted a kitten here, she was too young at the time to be spayed. We brought her back once she was 2lbs for the procedure. When we picked her up I noticed immediately all her whiskers were gone. I called the shelter to be transferred around 3 times. All the staff laughed it off, denying that this would ever happen. Now why would I ever make that up? I spoke to the shelter manager, Suzy. She was Flat out rude and conducted herself in an unprofessional manner. As I expressed my concern for this completely unnecessary action that had taken place she continuously LAUGHED. I didn't even get an apology. How could a kitten do this to themself? All coincidentally cut down to the same length. Ridiculous. Such a horrible thing to do to an animal... no accountability or sympathy. As a pet owner I'd like to be informed of these things, given a reason as to why it happened. Not gas light and treated like a joke. read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

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By far the worst place ever. I'm all for adopting cause I'm all for the animals, but this is really bad they can give 2 shits on the wellness and health of these poor innocent animals. I lost my min pin 1 year ago and decided let's adopt. Went in saw this beautiful Doberman who reminded me so much of her so I took him home. The icing on the cake is he is very sick a male Doberman is suppose to weigh no more then at least 85-90 pounds when they took him into the shelter he weight 67.4 and not even a week later and I mean a week I'm taking a 4 days later he's extremely ill weighing at 55.3 pounds. The shelter gave me meds for nasal discharge. This poor animal won't eat anything. My thing is people like myself have suffered pain of loss of a beloved companion and now to endure pain again because the shelter only has a surgeon there to just do spay and neutering NOT FULL ON WELLNESS CHECKS that is extremely terrible and setting up these animals and the innocent people going to adopt nothing but heartache and pain. Shame on you San Bernardino shelter do better for these animals work with an animal hospital to make sure these animals are healthy and not have a OUTBREAK that will effect the animals that are there. The sad and worst part about this is that they told me to just bring him back!! For what so you can kill him no poor animal deserves a chance to live. read more

Animal Services - The day we brought him home - Animal Shelters Near Me - San Bernardino, California

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Found a stray dog in my yard dog looked sick told the lady's on the phone when I called them for a pick up cause I can't drive cause of medical reasons and it was very hot out and thought I was doing the right thing by being in the dog and putting him in my kitchen away from my other dogs and than the poor dog was pooping blood. And the girls on the phone said for me to get a ride to bring the stray to them! Which I thought was rude and unprofessional of them. When it clearly says on the website that they come for sick and injured strays. I told them the dog looks like he has parvo and needs medical attention and all they said was we don't pick up pets I told them he's not a pet of mine he is a stray and still nothing and told me they would have to check with the field drivers if they can do the pick up read more

When we came to see Carlie the husky, we thought the Meet and Greet was terrible. He was on a lead, held by an employee. There was nowhere to sit with him, to interact with him, to see his personality. He looked awful. It broke my heart to hear that he would be euthanized in three hours-which was why we drove almost 100 miles to try to rescue him. And then we were told about the distemper outbreak! So unfair to the animals and the potential adopters. That sealed the deal-we have two huskies whose health we could not risk by taking in a potentially deadly diseased dog. When we got home, I read reviews of your facility. They were terrible! Everyone recounted animals that died from disease shortly after adoption. And cost them thousands of dollars. While I commend your staff for this noble work, the miserable situation at San Bernardino Animal Shelter is inexcusable. Do better. The animals deserve better. I will post this review on Yelp. What was Charlie's outcome? Sheri Campbell Sent from my iPhone read more

I was very upset being told several things about showing up and what to expect. Called to get on the list for a doberman puppy only to find out I wasnt. The managers were excellent and got me in to see the puppy. I did adopt her. Although they had an outbreak of distemper my pup was not affected. She is now with me and her new family and very happy! Didnt start out well but the manager took care of us! read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

Drove here from Las Vegas after hearing that the shelter is overflowing with dogs who are likely to be euthanised for lack of a home and space to house them. We have multiple dogs and have worked with several rescues in Las Vegas and are also familiar with a number of shelters. I do think this place deserves a good review, but you have to understand how it works. First, the excellent. The staff are incredibly welcoming, friendly and helpful. They clearly care so much about the pets they are trying to save. It's hard to imagine how they must feel going into work every day, with so many people having to surrender their pets or bring in strays and knowing that dogs and cats are being euthanised because there are just too many. But somehow they remain outwardly positive. I interacted with three or four of their staff members, all were as helpful as they possibly could be. The guy who brought out the dogs to meet me had a very good sense of their personalities, even though they had only been there for three or four days, and I doubt he had the luxury of spending a lot of time with them. Not to mention, they clearly adore him, so he must be doing something right! His comments were very helpful. And they have no problem with you walking around, which some shelters no longer allow, giving you an opportunity to make a connection with a dog that you might otherwise have overlooked. That was certainly the case for me. Similarly, the adoption process is very simple. I adopted two dogs the adoption fee is minimal and they have a very efficient procedure for micro chipping, getting the dog spayed/neutered the next morning, and explaining how the pickup process works from the vets. It wasn't a perfect experience though. We had targeted dogs we saw as urgent on adoptapet, but all were already taken. Happy news from our perspective, but could have been frustrating for some. So check availability before you go if you want someone specific. Also, if the pet needs to be spayed/neutered, while they explain the $8 disposal fee and that the vet will offer "extras" at your option and cost (only the bare procedure is free), these should mostly be regarded as essentials (eg fluids, preventative antibiotics, post op medications) so expect to actually pay $250 or so total if the pup has not already been fixed. That's still very reasonable but if you are on a tight budget it might come as a shock when the vet's office calls you after you think you adopted a pup for $25 or so. If cost is an issue then ask for pets that do not require the operation. Finally this is a shelter not a rescue. So do not expect a sweet smelling, freshly groomed and socialised pet with a full character report. You take a gamble with any new pet (don't assume breeder or pet store puppies are guaranteed to be healthy or easy to train) so you need to be patient with a shelter pup because they have been through instability at minimum and potentially more especially if they were strays, so there will be an adjustment period. Getting a surrendered pet rather than a stray should give you more predictability and history if that's important to you. Just ask the staff. But we are delighted with our new additions (that came in as strays). A very stinky (can't bathe until 2 weeks after surgery) but gorgeous mini terrier (Peep) who it turns out already knows basic commands, is house trained, trusting, calm and frankly all round adorable. And a small German Shepherd mix (Katz) who was a terrified fear dog in the shelter but, while skittish, is already settling in after just 2 days and takes affection with no aggression whatsoever. Both are better behaved than some of our established dogs! read more

Animal Services - Peep - Animal Shelters Near Me - San Bernardino, California

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Please do not adopt here. There is a distemper outbreak!! I adopted a labrador here last week on Wednesday. The poor pup came home with nasal discharge and eye discharge. Thought it was just kennel cough, but now the dog is not even eating or drinking water. Tomorrow will be my 3rd vet visit. Hopefully my pup can recover but it is not looking good. Be careful! read more

took a cute kitten i found at work here this morning and the staff was so nice and helpful! i hope she finds a great home read more

Animal Services - kitten - Animal Shelters Near Me - San Bernardino, California

$25 adoptions! Microchipped and spayed or neutered, which is awesome unfortunately the Shelter said the kitten was 10 weeks old and 3lbs and litter trained. It was not. Pooped and pee all over the place. Once at the veterinarian to receive surgery we were told the kitten was only 4 weeks and weighs 1lbs .16oz We had to pay a bio hazard $8 and $25 for rescheduling. Not to mention all the extras the vet clinic was trying to add plus all the extra stuff i had to buy because of its age. Milk, bottles, etc. please do your best to research the animals best you can. read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

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Last summer I lost my companion Val to an illness and I was heartbroken. I was so lost without her and looked on your website for another dog to fill my heart. There was Rosy. A little black puppy all of 3 months old. Airplane ears, cold wet nose, soulful eyes and adorable. Rosy has now become a dog and what a love she is. I cannot say enough about her and most of my days are filled with laughter and companionship. Thank you again for giving me a friend. read more

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Dog shelters especially kill shelters are so very sad:( We came here looking for a playmate for our Rottweiler we just adopted a few months back from the Carson Ca Shelter. Staff here were very friendly and super helpful. (Front office staff) Now the facilities could definitely use some sprucing up. Lots of old nasty insulation falling from the top of the roof over cages. They also could clean the cages more often and walkways better. A lot of the cages are full of feces:( They just spray water in them that travels out to the walkway. So it smells really bad:( Now when inquiring about the animals. Unfortunately staff look like most of them are volunteers and they aren't very knowledgable about the animals. So it's pretty much a gamble as far as knowing the temperament and how they will interact with other animals. The adoption process goes like this: You go look @ all the animals available and take down there # then go to front to inquire about being on that specific animals list. They will give you a blue slip telling you what date to come back for the adoption. You must be @ shelter by 10am they start calling names and whoever is there 1st gets the animal. Then you do a meet-and-greet making sure you and the dog or the animal are a great fit. You pay for the adoption and shots/ if the dog has already been spayed or neutered you pay @ shelter. Then if the animal is not spayed or neutered they transport to one of 2 vets they affiliated with. You then schedule a pick up after it's done and you pay the veterinarian. If they have not vaccinated for the rabies shot you'll do it there at the Veterinary Clinic as well. The spayed and neutering cost depends on a dog's weight. After this you can take your pet home. We adopted a young rottweiler mix with a Snaggletooth and bent tail. My kiddos fell n love with him! They said he fits n good with us, because he's different and being different ROCKS! Overall if you want an animal adoption is the BEST way and if you adopt from here you will be saving a life! read more

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I adopted a kitten at the satellite center and the minute we walked in our friend Koi greeted us and walked us through all the kitty rooms. He was as excited as we were to take our baby kitten home. Honestly his great energy was the best. You can truly see he cares about the animals going to their forever home and excels in customer service. Thanks Koi!!! read more

I had a very positive experience with the staff when I adopted my pup. Everyone I interacted with was patient and seemed to really care. There were some people in line at the office that I thought were rude and impatient but the staff stayed professional. I think that they seemed understaffed, the office trailer was hot and waiting in line took about an hour. I think that's more so as a result of being underfunded than from a lack of caring. Please keep up the good work and know that you are appreciated. read more

Animal Services - Daisy says thank you! - Animal Shelters Near Me - San Bernardino, California

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Wouldn't trust this place. We found a stray kitten and I called to see if I could bring it there and the rude lady on the phone told they can't take it and that I can take the kitten back the kitten back to where I found it, in an area full semi trucks and coyotes or I could rehome the cat myself. These people are totally uncaring and useless when it comes to the welfare of animal and are just working to get a paycheck. Don't take animals here. They just euthanize them anyway read more

These people are so unorganized. They tell you to come back the next day and they're closed. So they say come the following day at 10 am and when I get here, they don't know if I can have the animal. They make me wait til 11 am just wasting my damn time to open the gate to see if I still want the animal I came at 10 to get. Craig as long as the rest of this staff in the office don't know what the hell is going on. Animals have diseases here. It's too much drama for a pet to be honest. read more

Me and my family came to adopt a puppy from here on Saturday May 31st and we seriously don't recommend i genuinely have never been more upset. We got a 9 week old puppy but when we got the puppy we quickly noticed our dog was hurt because when the worker passed her to us she started crying, he told us she was probably hurt from her spaying which had been done earlier that week on May 28. We took our puppy home and she was extremely bloated and was sneezing, coughing, and had mucus coming out of her nose which we figured would be kennel cough which is unfortunately common for dogs in shelters. However this was only the tip of the iceberg, our puppy was walking with a hunch and whenever we would try to pet her she would cry. We took our dog back to the shelter on Tuesday for her to get checked out for the kennel cough but the vet there said they couldn't do anything for it because they weren't completely sure what it was since they had just tested for parvo and it came back negative, we were also given medicine for her spay that she was SUPPOSED to be taking since we got her from the shelter but they never gave it to us, they also told us our dogs spay incision was infected which was odd because it looked completely fine and we got medicine for that as well. When we were leaving the shelter we noticed the puppy had an open wound on her lower back which was around an inch wide. We decided to take her to another vet the next day in fontana to test for kennel cough and to clean out her wound which looked pretty infected. The vet confirmed the kennel cough and said our dogs spay incision was not infected but her back was, they cleaned it out and gave us medication for both things. Later that day when we were cleaning her wound with the ointments we got at the vet, we realized our dog had another cut on her upper back in between her shoulder blades. We went to the Fontana Animal Hospital again the next day where they trimmed our dogs entire back fur, this revealed a big open wound that was extremely infected and had spread itself all over our dogs back. The vet told us our dogs back was completely dead, the skin on her back was grey and underneath it was just pus and meat. We were given the option to do surgery on our dog or to continue putting the ointments on her but surgery was going to be expensive so they said if we came back to the shelter they had to pay back the vet expenses because there was absolutely no way that nobody noticed our dog was hurt since she had been spayed and the dogs also get showered at the shelter. So we went on Thursday and the one shelter worker told us she would text us when we could bring our dog back to get checked out by their vet instead, she texted us not long after and said to come back today on Saturday at 8 pm and the vet was gonna do the procedure. When we got there today the place was completely closed down and nobody answered our calls or messages. Completely unacceptable especially since our dog was not able to eat or drink anything including her medicine she was given because we were told not to give her anything before her surgery. I will be back and i expect for them to not only do whatever my dog needs medically free of all charge but also pay for all the other vet bills from the different places. Best believe i will not let them get away with this. read more

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found puppies at the park we went there Monday and they told us they don't take dogs on Monday cause they r close. so my husband and I decided to take them to our house until wednesday cause we were busy Tuesday. (these puppies also had fleas) we stopped by Wednesday and the ladys were giving my husband attitude and also apply that next time to leave the puppies were we found them. read more

I don't normally call people out but I've never felt the need to until I talked to people here. I've been calling nonstop about the dacshund puppies and always got Jose on the phone. You should reconsider having him answer the phone. He kept telling me not to call back until 4:30. Not 4. 4:30. So I call back at 4:30 and he answers again and transfers me to the front desk. The lady, Wanda, was patient and super helpful. She told me she sent an email and would have them call me back to schedule an appointment!! Awesome right? No lol. They didn't call me back. So I called the next morning and another person tells me there's already another appointment scheduled yesterday- at 3:30. Are you kidding me? These people suck at communicating and are so unhelpful. They say they allow walk-ins but if you make an appointment, you're basically putting a hold on the animal (but ofc they don't tell you that part). read more

I went in to look for a kitten to be a companion for my older cat. It was free adoption/shots/spay weekend. The cats were at a different location, so I went there. The first kitten I saw was so tiny and came up to the front of the cage. She was in with her 3 brothers and I think they ate most of the food! She weighed only 1.2 pounds. I decided to foster her, but ended up adopting her. She is now about 6 or 7 months old, weighs over 6 pounds, and is a delight. She has so much energy and makes me laugh. She drags her bed down the stairs to be with me when I go downstairs -- and it's so much bigger than she is that it's just hilarious how she drags it down the hall, down the stairs, through the living room and into the kitchen! So funny! I've taken her back to be spayed and again for some shots and had no problems. My only complaint would be that I was supposed to be reimbursed for the cost spaying her and have not received it yet. I will call again and hopefully that will solve the problem. Everything else was just fine. Thank you. read more

I got my cutest kitten here. The cattery is well run with feral cats kept on one side of the room and domesticated cats on the other. Pregnant and nursing cats are kept in a back room away from the public. Kittens go really fast here, cats too for that matter. I saw my kitten three days before he was even adoptable and there was already a waiting list of three other people for the three kittens. I got on the list and had my mom come at awkward time of 10am on a week day to find out if the kitten was yours. Two other families also showed up and took two of the kittens, but the third family did not show up and so we got the last kitten. It was meant to be. Our kitten was very healthy and friendly and I would recommend getting a kitten here. He was 7 weeks old and neutered with his first FVRCP vaccine all for an adoption fee of $65. I did walk around the dogs and there were a lot of huskies and pitbulls. I hear that this shelter will be closing soon and the animals will be moved to Riverside animal shelter which is a beautiful modern shelter. This shelter is obviously old and outdated and would need a major renovation if it was staying open. read more

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During the time, a few years back, that my dog was actually lost and found by these folks, they were caring, respectful, and very helpful. Unfortunately, my dog did not make it but they helped in processing my grief. Remember that it's not an easy job for them knowing that people's pet family members are lost every day. read more

It's been a few months and I just wanted to write a little update. Stevie is doing great! She is getting so big. I think she's growing up too fast, lol. Our vet said she's super healthy. She also healed from her spay like a champ. She even kept her cone on the full 10 days - what a good girl! She is just the most wonderful cat - so smart and sweet. She loves to squeak, purr, snuggle, and play. My family and I feel so lucky to have found her. We're grateful to SB Animal Control for making her adoption possible. Thank you! Please consider adopting a shelter pet to make your family complete :) read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

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Going to be a long review but I want everyone to know how HORRIBLE this place really is. Started off by calling to see if anyone had brought my sisters dog in (heard from neighbors that she had been picked up by a car off the street after she slipped through the gate when no one was home). Some lady answered and said they weren't open yet and I explained how the hours posted online said they were, she said no call back when we're open. So I did and asked if she could tell me if anyone had brought in a dog fitting her description. She said she couldn't tell me over the phone that I would have to wait till they're open for public to look around which wasn't till noon. I search the website in the mean time and find a picture that looks like her but I don't want to get my hopes up. I go inside to ask to which I find the front desk women joking around with some guy for some time before they even ask me to step forward. With a printed out flyer I ask if she's been brought in, the BLONDE HAIR LADY doesn't even look at it, just walks and puts it in a lost and found folder. I say I seen a picture online that looks like her so she says go outside and look for her. I didn't find her. I come back and say she wasn't out there but I have the photo of her from online so I give her the code. In the description online with this pic it had NONE of her information. Actually they even put that she was estimated to be something like 5 years old. Keep in mind, my sisters dog has like 3 TAGS on her of information and is MICROCHIPPED. They find my sisters dog and I ask why hadn't we been notified if she literally has all of the tags she's supposed to. Blonde hair woman says "I was getting around to it" it had already been like 2 or 3 days by this time. There was a volunteer who agreed with me, you could tell she actually cared and was upset as well. Simple fact is, even if YOUR ANIMAL IS PROPERLY TAGGED THEY WILL NOT CONTACT YOU and will probably try to adopt your animal out. They want to make money off of holding your pet from you. Show up and look for your animal, be persistent and search the website before you go in so you can give them the code for the animal because they will not help you! Outside smells of urine and feces, I would NEVER bring any animal here. They staff does NOT CARE. Shame on front desk workers as well as who ever works in the back doing the evaluations. read more

Animal Services - You can see all her tags, this is the photo they posted on their website. - Animal Shelters Near Me - San Bernardino, California

Just adopted our amazing husky from this shelter. Everyone I interacted with that works there was super nice and knowledgeable about the dog we wanted to adopt. I wish I could've adopted 100 of the dogs there, so many sweet and beautiful dogs. If you're looking for an amazing dog, please check here first!! So glad we found the perfect dog to add to our family. Will definitely be back next time we are ready to adopt another! read more

The lady at the front desk was VERY nice and VERY professional. That's where the good stops. I came to look at a specific puppy, the lady at the intake desk got it right. The dog that was brought out to me looked TOTALLY DIFFERENT. I asked the girl who brought him out, "this puppy is 5 years or 5 months" she replied 5 months. I told her he didn't look like the picture she said it was the right dog. He was a cute dog and we rubbed his WHITE belly. Fast forward to the next day when I pick him up from his SURGERY. It is NOT the dog that I met the day before but it IS the dog I went there to see. That is a GIGANTIC error. What if in between dog the dog, paying the fees and picking up my puppy someone else got to see the RIGHT dog (the one I went to see) and they give him to someone else. And I've been given the wrong dog? Oh not much of a response when I called to let them know they should be more careful. "Oh ok thanks for letting us know " FLIPPANT and apethic. I got her name when I called back to let a supervisor know what happened since the girl who answered the first time couldn't care less. I spoke to Liz the supervisor and she WAS very concerned. I thought my initial call was handled very unprofessionally and the girl was rude. In the end it all worked out and I got he puppy I came for in the first place. Thanks to the careful attention paid to whomever brought him to the vet for his neuter. I'd give a better rating but the extra star is because of Liz and Ms Garcia at the front desk. I think they need more people who PAY ATTENTION and get it right. The place was probably at capacity and smelled horrible (dog poop not cleaned up back there). Thank you to the people who did their job right. It proves that one bad apple CAN spoil the whole bunch. It would've been a 5 star experience but for the enormous error by the girl who brought out the wrong dog. God was watching out for me. The dog in my picture matched the dog in the shelter picture.... should've gotten his picture but I believe they have cameras. I hope they look and find a way to make sure this doesn't happen again. Someones empty apology isn't enough when you're given the wrong dog. Could've happened at the end to me. read more

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I feel bad for the dogs here. All I have to say after coming here is: SPAY AND NEUTER YOUR PETS!!! This is the perfect example of what happens when people do not and we have a pet overpopulation problem I have been a few times and it is always hot, dusty, smells terrible, and the animals are packed 4-5 dogs to one dirty kennel stepping in their own feces. The buildings are really run down. I know this is a city run shelter but they can have better upkeep. The best way to view the dogs for adoption is on the website but the pictures are not good and do not display the dogs well. So I prefer to come walk the kennels but I always leave sad and feeling really bad for the dogs. I would recommend going to Devore, it is a little further out but is much cleaner. read more

I still can't believe that we can only license our dogs for 1 years at a time. I have always licensed for the time of the rabies shot which is 3 years. We are using docupet which is a complete rip off and a waste of time and money. I do not like using a third party to complete this licensing and I think we should go back to the 3 years at a time. Whose stupid idea was it to go to 1 year? read more

Dog shelters, ugh, what can one say? They are the saddest places to go. Most do the best they can with what they have, which isn't much. And in this case, the city filed bankruptcy so they are really in need of donations. No funds, means not enough resources which means shorter time frames . . . So how can one give a rating? Was it the best shelter I have seen? No. Needs improvement? Absolutely! But from what I saw, it was clean, and the employees were very nice. Unfortunately, it is full of dogs and cats, majority of the dogs pit bulls. Lots of them very sweet, looking at the visitors hopefully. Only time I would give a shelter 5 stars is if the shelter were empty or nearly empty, but that depends on us people in so many ways. Fortunately, with some coordination by lots of people, I was able to get one dog out and transport to a rescue so that he won't meet the same fate of the others. Please, please do what you can for your local shelters and rescues, and consider adoption over breeding and pet shop sales. read more

I had the best experience here adopting my new puppy. I saw him online and set up an appointment it was very easy. Upon arrival Kia made me feel so welcome and helped me meet my new pup. Paperwork was easy and I just needed to wait a few short days to be able to pick up my newest family member. Thank you Kia for your amazing personality and warmth. We need more people like you connecting animals with their forever families! Kia made a lasting impression on me! Also please be sure to recognize COVID had made many places extremely underfunded and the staff are doing the best they are allowed. The rules in place are for the safety of everyone. read more

Animal Services - The newest edition to our family. - Animal Shelters Near Me - San Bernardino, California

Today I witnessed one of the most awful things ever. I went to pick up a voucher for a cat, as I am a foster in need of help. The girls at the front desk were so unprofessional and unwilling to help at all. All they could say is that the Lange foundation has no connection with us and there was nothing we can do. The lady is not here. I waited over an hour and tried to call the Lange foundation, text and I was ignored. However, while I was waiting. I witnessed these girls be so rude, unprofessional, and just heartless. There was a homeless woman in the waiting room who from what I heard was going to have to euthanize her dog who bit her a small lap dog. She looked distraught and confused over the process. I overheard one of the staff telling her you were supposed to go to the Humane Society. Why are you here? She said they told me to come here. Then homeless lady asked if her dog could be cremated. One of the girls told her I don't know we will find out. (With an unnecessary tone) Because the head will be cut off and sent to the lab. As if it wasn't horrible to hear it once the two staff members repeatedly told her the same thing. Which brought me and my mother to tears. I don't understand why she couldn't be taken into a private room and this matter be dealt with differently. I am traumatized by having to have witnessed this lady being treated with no respect from the staff. As if she wasn't going through something to go, there was no sympathy. I can't believe this is the type of heartless people that work in these shelters. read more

As far as I'm concerned, San Bernardino City Shelter is Abu Ghraib for dogs. You see, I'm in a lot of animal rescue networks. Today I got wind of a male Shih Tzu that was in the City of San Bernardino's shelter (IDA444856). The word in the pet rescue networks was that this dog was hit by a car, his owner's turned him into the shelter to kill him and the shelter let his poor, poor little dog sit there in his own urine, injured, without ANY treatment and didn't give him any pain medication. We phoned the SB City Shelter to inquire about the dog as we were ready to run over there and pull him to get the help he so desperately needs. We were given a cryptic answer: the dog is unavailable. What the F does that mean? Does it mean he was killed? Does it mean he's being treated? Does it mean he was adopted? The unhelpful staff treated it like it was a state secret. I guess they forgot they're government employees and supposed to be providing a public service. As Julie L. notes in her review below, this shelter refuses to properly treat the sick animals in its care. That's illegal and plain evil. However I don't agree with her that people should stay away. This is hell on earth for these little critters and they need OUT! Please do your part in exposing the illegal and abominable "care" provided to those St. Francis calls our poorest brothers that are stuck in this hell hole called a shelter. *see the photo I posted of their web site. NOWHERE in the top section of links does it refer to animal adoption! The first link says "dog bites". The 4th link is "dead animal pickup." This tells you what their priorities are! This city and its shelter doesn't care a damn about the dogs or complying with law it seems. To them, based on their website, dogs and pets are just nuisances - sources of bites and eventually useless carcasses. Compare that to L.A.'s Animal Services website where the first thing you see is info about adopting a new friend. read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

I had a wonderfully positive experience at this shelter. After a meet & greet fell through at a nearby rescue, I was skeptical that a shelter could provide a positive experience...I couldn't have been more wrong! The facility is clean and the animals are healthy. The staff and volunteers are friendly, helpful, knowledgeable, and committed to helping animals find homes. We added a third member to our pack today, and this place will be the first place I visit when I'm ready to adopt again. I recommend this facility to everyone. read more

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They just killed 4 dogs, one was a mistake, with 10 EMPTY KENNELS. The one who was killed by mistake they claimed he was labeled aggressive and he was listed NORMAL. We have several videos of him showing that he was nothing but a HUGE lovebug. We even have his kennel card proving he was listed normal. He was abandoned by his family when they moved and left him behind. Then he was murdered by staff at this shelter on ACCIDENT or some personal vendetta bullshit. The staff member who decided to play god and kill an innocent dog when 10 kennels were empty needs to be fired ASAP. read more

Animal Services - RIP MORRIS. Killed on accident by SBC Staff. - Animal Shelters Near Me - San Bernardino, California

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I'll let this video speak for itself. https://www.youtube.com/watch?v=pmnPrOAEMeA read more

Animal Services - Sue. A462498 on April 2 2014. Suffering from Kennel cough and who knows what else. She has been denied medical attention. - Animal Shelters Near Me - San Bernardino, California

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He beat the odds!! Happy little dog now! He fetches, loves playing. Best temperament. I don't even want to know what the previous owners did to this little guy. So fearful when we first brought him home. Would run in a panic & hide in closet. read more

Animal Services - Animal Shelters Near Me - San Bernardino, California

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The process used to be great. Prior to Covid, I adopted two dogs from this shelter. Now you can't get an appointment unless it becomes your part time job and many are not showing up, leaving large gaps of time and animals being left without a chance to be seen. The process needs to change. Covid has become the excuse for lack of common sense, customer service and simply trying to adopt a pet. Riverside counties policies are Even worse. read more

It only gets one extra star because I adopted my dog from here, other than that I'd truly give it one star. I'd personally recommend looking at different shelters that may seem a bit nicer and care for the animals better. The place is VERY run down and needs a good remodel. The meet and greet area is dusty and probably very dirty and the toys are old. I've 100 percent seen better places that look not only nicer but seem to care for the animals better. The only positives I'd give is that the adoption process was pretty easy (although it does take a bit of luck) and the staff were friendly. However I can't help but stress that the other reviews need to be looked at, the place clearly needs a good remodel and could use a new manager. read more