I have been involved in animal advocacy in San Bernardino for quite some time, and I can honestly…read moresay that I have never seen a shelter director as open, transparent, and willing to communicate with the public as Jasmine Glover. Jasmine has an open-door policy and is willing to sit down with community members, answer questions, listen to concerns, and discuss solutions. Whether you agree with every decision or not, it is clear that she genuinely cares about the animals and is working hard to improve conditions at the shelter. Since she took over, I have seen positive changes and a willingness to collaborate with rescues, volunteers, and members of the community. New improvements are being made, including a new play yard for the dogs, increased efforts to promote adoptions, and partnerships such as the shelter's work with Wings of Rescue to help animals find homes and opportunities outside our area. What impresses me most is that Jasmine doesn't hide from difficult conversations. If you have concerns, questions, or want to understand what is happening at the shelter, she is willing to meet with you and discuss them. That level of accessibility and transparency is something I have never experienced before in animal shelter leadership. There are always rumors, criticism, and negative comments circulating on social media, but before forming an opinion, I encourage people to visit the shelter, meet the staff, and speak with Jasmine themselves. Seeing what is actually happening firsthand provides a much clearer picture than reading comments online. The staff work under difficult circumstances and face challenges that many people never see. I appreciate the effort being made to improve the shelter, support the animals, and build positive relationships within the community. Thank you, Jasmine and the entire San Bernardino City Animal Services team, for your dedication to the animals and for continuing to work toward positive change.

BEWARE, PLEASE READ BEFORE YOU ADOPT FROM THIS SHELTER !! THIS REVIEW MIGHT SAVE YOU MONEY, PAIN…read moreAND HEARTACHE !!! This shelter does not even deserve 1 star. They do not care about the condition the animals are in and just give away animals with diseases , medical issues, infections etc. putting the sole responsibility on the new owner to clean up the mess these animals are in or just "return" them. There are no vets on staff at this place, only a doctor to neuter occasionally when he is there. So almost all animals here are in horrible condition. This is the most disgusting and horribly run shelter I have ever seen in my life and i will tell you why. My husband and I decided to adopt a kitten and we were so excited when we got him. They said he had a respiratory infection so we gave him medicine for 2 weeks and isolated from my other kitty. and when 2 weeks was over we introduced them to each other. little did we know this neglectful shelter failed to inform us that the kitten had RINGWORM!!! a highly infectious and finnicky fungal infection that takes 6 + weeks to treat in animals , and would go on to infect me, my husband, my poor nieces and nephew, and my 2 year old cat. We all had to get a cream to treat the spots on our body and had to disinfect our entire house, throw away a lot of things in our house, and i have had to spend hundreds of dollars on vet medical visits forcing me to open a care credit card to treat now 2 animals infected with ringworm. Not to mention the hundreds of dollars I have had to spend on supplies, disposables, cages, doing laundry almost every day and a vacuum etc. This has been a nightmare for my family and this shelter is absolutely responsible, yet didnt want to take any of the blame or compensate me for the hundreds of dollars i have had to spend taking care of my family and my poor animals. I dont have a lot of money to start with, so to put me in even more debt and not have any consideration that some people might not be well off enough to deal with a situation like this is terrible and disgusting. The people on the phone/front staff are incredibly rude individuals, very hurtful who had no sympathy for my situation. When I told them they gave me an animal with ringworm they said "we disclosed he had a skin condition" uh yeah, not fkn ringworm lady !!! if i knew he had ringworm i wouldn't have let him get close to my other animal, lay with me and my husband, and get us and my nieces infected like hello ? I mean is this even real life? how mentally inept can you be? The only person who was helpful in this situation was the higher up, after I requested to speak to them multiple times. they have veterinary professionals here , im guessing front staff do not know how hard , time consuming, costly and painful it is to treat ringworm? and to put this on someone who just wanted to give an animal a good life and happy home is absolutely sick. Not to mention I just had an invasive medical procedure to treat my pre-cancerous cell growth 3 days before the ringworm appeared on our bodies. I didn't even know what it was until my doctor told me. this has turned my entire life upside down. When i told them they said " you can return him if you want" , ?? what kind of suggestion is that ? he is a new member of my family and to just return him like he is a toy or something? making a suggestion like that was so insensitive. they really need some better sensitivity training here because the behavior displayed in such a situation was incredibly hurtful and disappointing. The stress this is putting me and my family through is unimaginable, and this is all due to THIS shelters negligence. I barely sleep, i have to clean all the time, i listen to my animals cry for me, the money i have had to spend... this is a horrible situation and i hope whoever is considering adopting from this nightmare of a place considers my review. I would give 0 stars if I could. If you consider adopting an animal from here I really really suggest that before you let them around your other animals, check if they have infections, check if they have ringworm , TAKE THEM TO THE VET FOR A CHECKUP IMMEDIATELY AFTER YOU GET THEM. LIKE SAME DAY. BEWARE ADOPTING FROM THIS SHELTER, IT MIGHT JUST RUIN YOUR LIFE LIKE THEY HAVE RUINED MINE!!! all this to say, this is a digsuting, neglectful, horrible place and I will never get an animal from here ever again.

These animals are so well cared for and fully vetted. You'll never find a rescue that treats…read moreanimals this well and ensures that you'll get a successful adoption. I've adopted two dogs through this rescue, and I highly recommend this rescue

Very nice people and compassionate. They truly care for their dogs . I am…read moreHoping I get a chance to adopt one small dogs from them . Nikki

Very rude from the front desk to the male security guard sitting there acting like we're in his…read morespace, to the person getting the dogs out of the cage acting like we're bothering them too. It's their job and they acted like it was more of an inconvenience of us coming in to take a shelter dog home. Rude!!!

I adopted my girl here about a year ago and the process was amazingly smooth and fast. They gave us…read moretime alone with her and spoke with honesty about her good/bad qualities and behavior. The vet next door took good care of her during her spay and gave us medicine at a good price for her after as well. Over all i really recommend this place if you're looking to adopt!

Found a stray boxer in front of the RUSD office building and called to get Redlands animal control…read moreto come get it. After 15 minutes on hold the girl told me to call her supervisor and gave me a number, the number was for Devore Shelter. Devore said call Redlands, since the dog was found in Redlands they refused to get it--no one would come get it and the worker at Redlands told me if I left the dog there I was breaking the law. She wouldn't have someone come look at the dog unless I posted it on Facebook first, even though i told her I didn't have Facebook and expressed numerous times he was a very LARGE, intact male boxer with an unknown temperament. I expressed the dog seemed fairly nice but I wasn't feeling safe with him and my three year old alone in the vehicle. Animal control said my kid would be fine and I had to bring him in or face legal action. I called a friend to come help me and brought the dog in. When we arrived there were three female staff at the desk. The blonde pictured below kept saying he was a good boy and seemed nice. She proceeded to come out to the lobby to give him treats straight from her palm and pet him while I scanned for a microchip. She went back into their office and he began quietly growling at everyone that walked by. This was making me uncomfortable. It was just he and I in the small lobby and they clearly were taking their time. I asked how long the process would take due to feeling uneasy being alone with this animal. That's when the male employee emerged from his office with an angry demeanor. When he approached the desk everything changed, suddenly they were petrified of this animal they were forcing me to be in close proximity with, the same animal my three year old was "fine to drive with". During the whole process, multiple people had come to meet with dogs and potentially adopt while I was in the lobby. They were asked to wait directly outside the door while the staff (pictured below)proceeded to walk back and forth past the dog to get paperwork and ids from them. The staff expressed they needed my ID for paperwork and couldn't trust me to fill it out without it. The ID was in the car and the staff refused to hold the dog while I retrieved it. They wanted me to walk outside past all the other adoptees with a dog showing aggressive behavior. The same dog they wouldn't let any one of those adoptees be in the room with for their safety. When I came back from the car with my ID the male began yelling at me, that it was my dog and I can't leave the stray dog at the shelter(I thought that was the purpose of an animal shelter but I guess not). They said he was aggressive--no wonder I didn't want my three year old with him. I fully believe the hostile nature of the male employee put the dog on edge and caused him to react. You guys had no problem putting my three year old in danger but you guys couldn't be bothered. The male worker had way too much Suavecito in his hair and a skin tight polo shirt all while trying to intimidate me and make me feel unsafe in the office. He was accusing the dog of protecting me and prosecuting me for turning in my own animal. He sat there staring me down repeating demands and yelling at me. They are incompetent and the whole shelter is ran by idiots. They kept the dog and threatened they are having animal control investigate me for abandoning my dog. They are a joke.

Animals are well cared for and given regular exercise, healthy food & lots of affection by staff…read moreand volunteers

We had a whirlwind of getting our little kitty today and I must say that Alicia and all the staff…read moregave us excellent customer service and care. I appreciated that Alicia listened to what we were looking for and didn't try to get us to take animals we were not prepared to take home with us. Alicia went the extra mile and took my contact information and contacted us when a kitty that met our requirements came in. We literally found ourselves bringing our little lady home within an hour and we couldn't be happier! Everybody we encountered were very friendly and helpful.

I wanted to share my experience fostering for Riverside County Animal Services because this entire…read moresituation has been heartbreaking, confusing, and deeply traumatic. I initially agreed to foster a sick black kitten with a severe eye infection. There were supposed to be two kittens, but the second was not there when I arrived. The shelter then asked me to return the following day. I called beforehand and was told they still needed me to come. After driving approximately an hour back to the shelter, no one seemed to know anything about the second kitten or what had happened. Instead, I was urgently asked to take home a litter of neonatal bottle babies because they reportedly had no placement available and otherwise faced euthanasia. These kittens were visibly very sick and severely flea infested, to the point that fleas were crawling around their eyes. One kitten passed during transport home. Another passed shortly after arrival. Others passed despite my efforts to stabilize and care for them. I spent days trying to save them while also seeking veterinary guidance and emergency support. When the kittens passed, I wrapped their tiny bodies in the same blankets they had been packed with, including the microwavable heating block provided with them, because everything was heavily flea infested. I then kept them frozen until I could make the hour-long drive back to the shelter. At no point was I told there was urgency regarding returning their bodies or given any instructions on how they should be handled. I brought them back the same day I volunteered for one of the shelter's "dog day out" programs. Instead of compassion, appreciation, or even basic humanity after everything that had happened, I was told I could no longer foster based upon the "condition" of the deceased kittens. Those statements absolutely destroyed me emotionally because the kittens had already been critically compromised when they were transferred into my care. They died in essentially the same fragile condition in which they had been given to me. What makes this especially painful is that I recently lost my heart dog, Kublai, after sixteen years together. Part of the reason I stepped into fostering was because I was trying to channel that grief into helping vulnerable animals in his honor. My animals are my family and, quite honestly, caring for them is one of the only things holding me together emotionally right now. To be made to feel like an abuser after desperately trying to save these tiny lives was devastating beyond words. I absolutely support rescue, fostering, and adoption, and I know vulnerable animals desperately need people willing to open their homes and hearts. I would still encourage people to foster and adopt. However, I also believe prospective fosters deserve honesty, support, clear medical guidance, and basic compassion from the organizations asking them to take home critically ill animals. I sincerely hope Riverside County Animal Services reevaluates how medically fragile neonatal animals are handled and how volunteers are treated during already traumatic situations. Deflecting blame, especially when it stems from the negligence of the paid employees (ie a supervisor who has never contacted me, sent me home with kittens she knew needed immediate flea treatment, and then accused me of abuse) is beyond horrific. My heart is with the kittens we lost and the ones still fighting. Also keep in mind that I spent over $1000 out of pocket thus far trying to save these kittens. I don't want to in anyway discourage anyone from fostering but at the same time think it's best for everyone to know the realities of it, especially when they will be on the losing end of the blame game.

We had a baby crow that somehow fell out of the nest and they took the baby to care for it. They…read moreare very kind and caring. She even sent me a picture of the very active baby crow in a warmer. I am so glad this wildlife rescue is here!

Sunshine Haven was recommended to me through great friends! My husband found two baby pigeons in a…read moresign that was being removed and brought them home and had me search for a rescue. He took the two babys to Sunshine Haven and said the woman was so happy to take them in and take care of them until they would be ready to fly out on their own. We are both so happy that they are safe in loving arms. Thank you for all the love and care you give to the wildlife. God bless you!

I just adopted the cutest little 8-week-old puppy from TLC, and let me tell you, it was love at…read morefirst sight. Lynne helped facilitate the meet and greet, and when I actually got to hold him, the love grew even more. Lynn told me he was a kisser and cuddler, which I love about him. They did a great job of making sure he received all the cuddles and love that he needed, and I am able to continue that. He is a very happy puppy and a great addition to my family. Thank you TLC, for all you're doing, I wish I had room to take in more.

I adopted a puppy from TLC and they were very professional and safe. My new puppy is so sweet and…read morewell socialized. I will be recommending them to all of my friends and family. Thank you for all the hard work you all are doing.

I walked to the Rancho Cucamonga Animal Shelter that day because I thought I might be ready for a…read moredog. Or maybe I just needed the feeling of a living thing nearby again--the kind that looks at you like you exist in a way the rest of the world sometimes forgets to. I first met Tito, who was perfectly good and perfectly himself, but the chemistry just wasn't there. So I told Melissa, one of the shelter staff, something a little strange. I said, "Just pick a dog for me. Anyone. Don't tell me anything about him. Just bring him out." And she did. The dog she brought me was beautiful and bright-eyed and eager in the way that makes you think a dog already knows something about you before you've said a word. I warmed to him immediately. We spent a little time together outside the kennel, and it felt--quietly--like a small pocket of calm inside a very loud world. Then I asked his name. Elliott. Spelled the same way as my daughter's name: E-L-L-I-O-T-T. My daughter Elliott is named after my mother, whose last name is Elliott. Three Elliotts, suddenly converging in the middle of a shelter yard on an ordinary afternoon. The kind of coincidence that makes you pause for a second and feel the strange poetry that sometimes shows up in everyday life. But the part that stayed with me the most wasn't just the dog. It was Melissa. We talked--really talked--for a moment. The kind of conversation that isn't long but still somehow manages to feel human and grounding. She shared a little of her life, and I shared a little of mine. And there was something about her presence that made the entire experience feel gentler, more thoughtful, more real. The shelter requires that every member of the household meet a dog before adoption, so I went home excited to show my daughter Elliott the pictures. She studied them carefully and then said, very plainly, "No Mommy. That dog is too big for us." And in that simple honesty there was clarity. I realized that what I went looking for that day--a companion to fill a quiet space in my life--might not be the right step just yet. But something else happened instead. That afternoon left an imprint on me. Meeting Elliott the dog, and more importantly meeting Melissa, reminded me how much compassion and patience exist in the people who choose to work in places like that every day. So instead of adopting right now, I've decided to volunteer at the shelter and spend time with the dogs there--especially Elliott, if he'll have me. Those dogs need love. And the people who care for them deserve recognition. Melissa, in particular, left a mark on my heart that I won't soon forget. In a world that often feels rushed and transactional, she offered something simple and rare: kindness, presence, and a moment of real human connection. And sometimes that's exactly what you needed all along.

I feel Dana and Alaina are "sticklers" and honestly not very nice people…read more The refused to help me get cat food because I live in Fontana. They gave me the number to the police station in Fontana, I called and was transferred to Animal control. They said they don't offer that service. So now I'm stuck because of red lining and discrimination on where the stray cats are right now. They said even if I found them in Rancho Cucamonga, they can't help. How could any human being resist helping kittens....they are like little innocent babies. It's so sad what kind of humans are they?