Surprisingly one of the better adoption centers I've been to. Maybe my standard is slow given the…read moreconditions of most adoption centers I've been to but this one is nice, the dogs don't look sick and even look healthy. Definitely worth a visit if you'd like a new companion to take with you home. May they never forget who they are as a business.

My family adopted two precious cats from this Pet Adoption Center. We love them so very much! They…read morealso allow teens to volunteer here. I think it's a well-run and fairly clean environment for the cats here in particular, compared to some of the other shelters I've been to. They have a large area where you can spend time with the cats and get right next to them to pet them and see if they end up picking you to be their owner! We appreciate this shelter, even if it is located in the back area of an industrial mini-complex.

I have been involved in animal advocacy in San Bernardino for quite some time, and I can honestly…read moresay that I have never seen a shelter director as open, transparent, and willing to communicate with the public as Jasmine Glover. Jasmine has an open-door policy and is willing to sit down with community members, answer questions, listen to concerns, and discuss solutions. Whether you agree with every decision or not, it is clear that she genuinely cares about the animals and is working hard to improve conditions at the shelter. Since she took over, I have seen positive changes and a willingness to collaborate with rescues, volunteers, and members of the community. New improvements are being made, including a new play yard for the dogs, increased efforts to promote adoptions, and partnerships such as the shelter's work with Wings of Rescue to help animals find homes and opportunities outside our area. What impresses me most is that Jasmine doesn't hide from difficult conversations. If you have concerns, questions, or want to understand what is happening at the shelter, she is willing to meet with you and discuss them. That level of accessibility and transparency is something I have never experienced before in animal shelter leadership. There are always rumors, criticism, and negative comments circulating on social media, but before forming an opinion, I encourage people to visit the shelter, meet the staff, and speak with Jasmine themselves. Seeing what is actually happening firsthand provides a much clearer picture than reading comments online. The staff work under difficult circumstances and face challenges that many people never see. I appreciate the effort being made to improve the shelter, support the animals, and build positive relationships within the community. Thank you, Jasmine and the entire San Bernardino City Animal Services team, for your dedication to the animals and for continuing to work toward positive change.

BEWARE, PLEASE READ BEFORE YOU ADOPT FROM THIS SHELTER !! THIS REVIEW MIGHT SAVE YOU MONEY, PAIN…read moreAND HEARTACHE !!! This shelter does not even deserve 1 star. They do not care about the condition the animals are in and just give away animals with diseases , medical issues, infections etc. putting the sole responsibility on the new owner to clean up the mess these animals are in or just "return" them. There are no vets on staff at this place, only a doctor to neuter occasionally when he is there. So almost all animals here are in horrible condition. This is the most disgusting and horribly run shelter I have ever seen in my life and i will tell you why. My husband and I decided to adopt a kitten and we were so excited when we got him. They said he had a respiratory infection so we gave him medicine for 2 weeks and isolated from my other kitty. and when 2 weeks was over we introduced them to each other. little did we know this neglectful shelter failed to inform us that the kitten had RINGWORM!!! a highly infectious and finnicky fungal infection that takes 6 + weeks to treat in animals , and would go on to infect me, my husband, my poor nieces and nephew, and my 2 year old cat. We all had to get a cream to treat the spots on our body and had to disinfect our entire house, throw away a lot of things in our house, and i have had to spend hundreds of dollars on vet medical visits forcing me to open a care credit card to treat now 2 animals infected with ringworm. Not to mention the hundreds of dollars I have had to spend on supplies, disposables, cages, doing laundry almost every day and a vacuum etc. This has been a nightmare for my family and this shelter is absolutely responsible, yet didnt want to take any of the blame or compensate me for the hundreds of dollars i have had to spend taking care of my family and my poor animals. I dont have a lot of money to start with, so to put me in even more debt and not have any consideration that some people might not be well off enough to deal with a situation like this is terrible and disgusting. The people on the phone/front staff are incredibly rude individuals, very hurtful who had no sympathy for my situation. When I told them they gave me an animal with ringworm they said "we disclosed he had a skin condition" uh yeah, not fkn ringworm lady !!! if i knew he had ringworm i wouldn't have let him get close to my other animal, lay with me and my husband, and get us and my nieces infected like hello ? I mean is this even real life? how mentally inept can you be? The only person who was helpful in this situation was the higher up, after I requested to speak to them multiple times. they have veterinary professionals here , im guessing front staff do not know how hard , time consuming, costly and painful it is to treat ringworm? and to put this on someone who just wanted to give an animal a good life and happy home is absolutely sick. Not to mention I just had an invasive medical procedure to treat my pre-cancerous cell growth 3 days before the ringworm appeared on our bodies. I didn't even know what it was until my doctor told me. this has turned my entire life upside down. When i told them they said " you can return him if you want" , ?? what kind of suggestion is that ? he is a new member of my family and to just return him like he is a toy or something? making a suggestion like that was so insensitive. they really need some better sensitivity training here because the behavior displayed in such a situation was incredibly hurtful and disappointing. The stress this is putting me and my family through is unimaginable, and this is all due to THIS shelters negligence. I barely sleep, i have to clean all the time, i listen to my animals cry for me, the money i have had to spend... this is a horrible situation and i hope whoever is considering adopting from this nightmare of a place considers my review. I would give 0 stars if I could. If you consider adopting an animal from here I really really suggest that before you let them around your other animals, check if they have infections, check if they have ringworm , TAKE THEM TO THE VET FOR A CHECKUP IMMEDIATELY AFTER YOU GET THEM. LIKE SAME DAY. BEWARE ADOPTING FROM THIS SHELTER, IT MIGHT JUST RUIN YOUR LIFE LIKE THEY HAVE RUINED MINE!!! all this to say, this is a digsuting, neglectful, horrible place and I will never get an animal from here ever again.

These animals are so well cared for and fully vetted. You'll never find a rescue that treats…read moreanimals this well and ensures that you'll get a successful adoption. I've adopted two dogs through this rescue, and I highly recommend this rescue

Very nice people and compassionate. They truly care for their dogs . I am…read moreHoping I get a chance to adopt one small dogs from them . Nikki

Had 2 feral cats spayed. I have adopted many cats and dogs from there .Plus it's close to my homeread more

BEWARE ! FLEAS & TICKS !!…read more Honestly, I would never say to NOT adopt from here. Because every animal deserves a good home regardless of the shelter. It's bad enough they are a kill shelter. However, I would say to be cautious! Buy tick or flea medication beforehand. I adopted a kitten that apparently multiple people wanted in a raffle. Sadly I picked him up the day he was neutered as I had to wait the weekend to pick him up. Which mind you I could have bathed him before hand to remove all his fleas ! Now he has glue and cannot be bathed. He is infested with fleas everywhere and I only realized because how badly he was crying and in pain trying to bite himself because of his cone. Now I am afraid his glue will come off of his incision from his neuter. This is the second towel i was only able to capture 1 picture because the first towel was covered in fleas and needed thrown out immediately. I cannot believe the cats are given the bare minimum treatment. It's sad I already knew I needed to deworm him when I came home because of my lack of trust in them and now I have to see what route to even take for his fleas because he cannot get wet. This shelter needs to do better and I imagine the same applies to dogs. So beware.

We are originally from Venice Beach Calif, but during our Filming of our Documentary we found…read moreabandoned Kittens- "(topic ref; we found 4 stray kittens/ @ this animal shelter). Wow, really happy with the service and comfort of desk / intake crew. But I wish they were open on Monday. I am glad to hear that the "turnover" rate of kittens/cats are fair; kill vrs. new owner adoptions. Ref; check out the grease board/statistics graph board near the front desk wall. If you decide to drop off or "donate" , make sure you keep in contact with the office regarding the status of your live animal donation. The intake crew informed us that the kittens would be in their custody for approx. 1 month." I know that our daily life events are more important than 4 stray kittens but it is nice to notice that they're good people out there and see that ; sometimes, our public services (paid by Tax Payers) are working!

Found a stray boxer in front of the RUSD office building and called to get Redlands animal control…read moreto come get it. After 15 minutes on hold the girl told me to call her supervisor and gave me a number, the number was for Devore Shelter. Devore said call Redlands, since the dog was found in Redlands they refused to get it--no one would come get it and the worker at Redlands told me if I left the dog there I was breaking the law. She wouldn't have someone come look at the dog unless I posted it on Facebook first, even though i told her I didn't have Facebook and expressed numerous times he was a very LARGE, intact male boxer with an unknown temperament. I expressed the dog seemed fairly nice but I wasn't feeling safe with him and my three year old alone in the vehicle. Animal control said my kid would be fine and I had to bring him in or face legal action. I called a friend to come help me and brought the dog in. When we arrived there were three female staff at the desk. The blonde pictured below kept saying he was a good boy and seemed nice. She proceeded to come out to the lobby to give him treats straight from her palm and pet him while I scanned for a microchip. She went back into their office and he began quietly growling at everyone that walked by. This was making me uncomfortable. It was just he and I in the small lobby and they clearly were taking their time. I asked how long the process would take due to feeling uneasy being alone with this animal. That's when the male employee emerged from his office with an angry demeanor. When he approached the desk everything changed, suddenly they were petrified of this animal they were forcing me to be in close proximity with, the same animal my three year old was "fine to drive with". During the whole process, multiple people had come to meet with dogs and potentially adopt while I was in the lobby. They were asked to wait directly outside the door while the staff (pictured below)proceeded to walk back and forth past the dog to get paperwork and ids from them. The staff expressed they needed my ID for paperwork and couldn't trust me to fill it out without it. The ID was in the car and the staff refused to hold the dog while I retrieved it. They wanted me to walk outside past all the other adoptees with a dog showing aggressive behavior. The same dog they wouldn't let any one of those adoptees be in the room with for their safety. When I came back from the car with my ID the male began yelling at me, that it was my dog and I can't leave the stray dog at the shelter(I thought that was the purpose of an animal shelter but I guess not). They said he was aggressive--no wonder I didn't want my three year old with him. I fully believe the hostile nature of the male employee put the dog on edge and caused him to react. You guys had no problem putting my three year old in danger but you guys couldn't be bothered. The male worker had way too much Suavecito in his hair and a skin tight polo shirt all while trying to intimidate me and make me feel unsafe in the office. He was accusing the dog of protecting me and prosecuting me for turning in my own animal. He sat there staring me down repeating demands and yelling at me. They are incompetent and the whole shelter is ran by idiots. They kept the dog and threatened they are having animal control investigate me for abandoning my dog. They are a joke.

Caleb is very patient, and very knowledgeable great people person skills. Ask for the man with the…read moreplan CALEB

Walked in for a Dogs Day Out and spoke with a friendly staff member that explained everything to me…read morefor my day out with Coca-Cola. This facility was busy and needed some cleaning. The ladies restroom also needed to be cleaned (light fixure above sink was out/handsoap was empty). When i brought Coca-Cola back I was greeted with a smile.

Literally one of the best places EVER! A non profit organization so they pay out of their own…read morepocket for everything and it's on their own time!! There is only 1 person who works here (occasionally a 2nd) and she's absolutely amazing! She knows everything about everything!!! If you have questions about all the wild critters around here, believe me she knows the answer! The house is hard to find. It's between houses (drive slow), look at the mailbox. It's a long driveway. She can't always answer the phone because she's doing this all alone. Honestly idk how she does it! There are so many sweet animals there and she has a regular job too and does this! So, if she doesn't answer, just go. She's super kind and sweet lady! Don't read this bad review down here .... almost annoying to read because I know all this lady does. And you don't pay for it either! The person with the bad review....pay for the lady's phone bill if you don't like it sheesh. The animals she has are VERY well taken care of too! This lady has a dang heart of gold! No joke! My first experience was, I called and nobody answered and I just showed up and she let me in the gate (no questions asked)and she was with another person with a baby possum (that's why she couldn't answer, she's only 1 person she's not cloned and not a robot). I patiently waited my turn and she helped me right after. SHE SPEAKS FLUENT SPANISH, FLUENT ENGLISH AND FLUENT FRENCH! please please donate if you saw all her rescues and how well they are being treated you would! Hours of operation are 11-3 (because she needs a real job to live) The lady with the baby bunny ugh. She should have just drove over to drop off the bunny for heavens sake. Also, why didn't she Google and do research like I did. With a heating pad and half on and half off the blanket. The baby bunny either died of being too cold or if she had a heating pad maybe too hot. or did she give the baby bunny the correct formula or did she feed the poor thing at all ? Again, did she research it?!!! Anddddd maybe just maybe the injuries were eternal and too severe. Again, all she had to do was drive over like I did. I have a kid in a wheelchair from surgery and a toddler and I made it happen with my insane schedule.

We had a baby crow that somehow fell out of the nest and they took the baby to care for it. They…read moreare very kind and caring. She even sent me a picture of the very active baby crow in a warmer. I am so glad this wildlife rescue is here!

This is an amazing organization that gives puppies and dogs a second chance at being loved and…read moreliving a good, happy life. I found out about this organization when we went to see some puppies at Pet Smart one Saturday. There were a bunch of puppies in different pens wagging their tales and hoping to be taken to their new home. The woman who was there with the puppies said there were more dogs and puppies available, and to go on the website- I got the business card and later visited the website. There sure were more puppies and dogs that needed homes. (you can click on the picture to learn more about the dog) I also learned that the organization was in need of foster parents or any donations. Thought we would help by fostering an animal.. I filled out the paperwork which was online and received a call the next day... The organization just rescued some puppies and they had a sick German Shepherd mix that needed to be taken care of until she could be adopted. (she could not be with other dogs) I met Michele, one of the angels of TLC with Pups at Pet smart. She is such a dear and loves these little puppies with all her heart! Since we did not have a crate or food at the moment, she lent a crate, water container and gave us a huge bag of food for her. I was also given 2 different medications and directions the new puppy would need. After fostering her for a couple of days, we fell in love with her and we ended up adopting her!! The adoption was $175.00 which included some vaccines and a voucher for her spay. I can't tell you how much love this little puppy has added to our life! If you're looking for a new furry friend, please consider getting him/her from this rescue organization! If you can't adopt right now, you should think about fostering or donating- anything you can give from blankets to food to money will help!

I just adopted the cutest little 8-week-old puppy from TLC, and let me tell you, it was love at…read morefirst sight. Lynne helped facilitate the meet and greet, and when I actually got to hold him, the love grew even more. Lynn told me he was a kisser and cuddler, which I love about him. They did a great job of making sure he received all the cuddles and love that he needed, and I am able to continue that. He is a very happy puppy and a great addition to my family. Thank you TLC, for all you're doing, I wish I had room to take in more.

I was surprised at big the facility was. The staff is very friendly and of the people that I…read moreinteracted with were very knowledgeable and helpful. I will continue to monitor the dogs they take in to see if I can find the right fit for my family. Wonderful group of people.

I feel Dana and Alaina are "sticklers" and honestly not very nice people…read more The refused to help me get cat food because I live in Fontana. They gave me the number to the police station in Fontana, I called and was transferred to Animal control. They said they don't offer that service. So now I'm stuck because of red lining and discrimination on where the stray cats are right now. They said even if I found them in Rancho Cucamonga, they can't help. How could any human being resist helping kittens....they are like little innocent babies. It's so sad what kind of humans are they?

Unfortunately, I left a message about my issue but I never even received a response from anyone.read more

Do not go to this place they are horrible. We took two cats there to get spayed two weeks ago. One…read morecame back to us with neurological issues. We took the cat back to them last week and they took over 300 dollars to run blood work and they said that the cat would be fine just to let the cat be for a couple days and feed her baby food through a syringe. They said if anything else to go the emergency vet. After a long weekend of my cat getting worse we took her to our regular vet in Redlands. Paw Mission could not even answer the phone when our vet tried to call or I tried to call to get the test results that they charged us for. I had to have a family member drive to them while I was sitting in the vet office. They told the family member that they could not fax over the test results because they do not have a fax machine. They still would not call and had to be pressured to email the results. My cat had to be out down do to neurological issues from lack of oxygen during the spaying procedure. They still can not call us or show any compassion even after being told the director would call yesterday between 1 and 2 pm which of course never happened. My girls and us are devastated. Please, please do not trust your animals with these people.