The initial visit was a consultation and a wellness visit and it ended with me euthanizing my dog…read morebecause he wouldn't gain weight. (Mystery illness) I couldn't afford to pay 2000+ $ they were charging for two separate blood tests for my dog and an X-ray. Yes I was given an options to choose from the humane society. However after feeling manipulated and swayed I am now left without my precious dog. He was my legal emotional support dog and we are left shattered. It was 609$ to kill my dog and told me that it was the right decision. His ashes will make great decor in my room. 12:35pm was his time of death at 4 years old. 3-22-24.

We were looking for a vet who could work with us and our 9 year old dog who needed his 2nd TPLO…read moresurgery. The vet we used before is no longer around. We discovered that Dr. Dicarlo at Animal Care Wellness Center uses Dr. Felts for his orthopedic surgery. Dr Felts did our dog's 1st surgery. So we drove all the way to San Bernardino to have the surgery done. Just as important as the surgery is the care your dog receives before and after. Animal Wellness was superb. Everyone there from Dr D on was fabulous. I can happily report that our dog is recovered due to the excellent care he received. Even though it was a long drive there it was worth it. I highly recommend AnimalWellness.

Dr. Heidi Schroer Is amazing!! The staff is amazing. I recently took my Chiquita for dental work…read morenot only did they do a fantastic job but they knew I was on a budget & worked with me so graciously so I could Take care of Chiquita as she was in horrible pain. I am so very grateful to the entire team at RAH. The only vet hospital I trust & will go to. I highly recommend taking your babies here as they will take great care for them. 100 stars!!

Review for Rialto Animal Hospital…read more I can't speak highly enough about my experience at Rialto Animal Hospital! From the moment I stepped in, it was clear that they prioritize not just the health of the pets but also the well-being of their families. The staff is incredibly friendly and welcoming, making you feel at ease right away. Dr. Guirges is absolutely amazing. She took the time to explain every detail regarding my dog, Juno, who is a 4-year-old husky mix with a torn CCL. Her clarity and thoroughness made a potentially stressful situation much easier to handle. You can really tell that she cares about what's best for the animals in her care. The vet tech, Rebecca and Manager, Genevieve were equally as helpful answering my many questions and concerns in person, via phone calls and emails. They were very professional and did an outstanding job keeping me in the loop on Juno's care. The follow-up was impressive as well. They got back to me quickly with a surgery date for Juno, which I greatly appreciated. It's evident that the team at Rialto Animal Hospital is committed to providing top-notch care and support. If you're looking for a place where both pets and their families are treated with kindness and respect, Rialto Animal Hospital is the place to go!

Bulleit wanted to share with all of you that the VCA rocks! I have never had a puppy who loves…read moregoing to the vet as much as he does, his check-ups are always so fun and knowledgeable. Bulleit is a frequent flyer at the VCA (he has a lot of allergies) & he is always cared for in such a hospitable way, it feels like home. Special thank yous always go out to Dr. Paul & Jay! We love you!!! Our silly boy is your #1 fan!

My dog has an established glaucoma issue with his right eye. The opthalmologist treating my pet is…read morecurrently on vacation and her practice is around 50 miles round trip from my home. To avoid having to drive in traffic just to get a pressure reading by a Tech, I decided to explore local options to see a tech. After talking with the receptionist at VCA, I was told they would not perform a basic pressure check without seeing a vet. Why would I pay to see a vet with less experience than a opthalmologist, just to get an eye pressure check? MONEY They are greedy! When I asked to speak with a Manager, the receptionist placed me on hold for an extended period of time. Subsequently, she told me the Manager is not available. Most likely she had hoped I would hang up. Poor customer service without compassion for owners, and pets. Why should a dog with glaucoma issues have to sit in a car with the bright sun shining in for an extended trip to a specialist, when all he requires is an eye pressure check?

Un excelente servicio atención muy amable lo recomiendo al 100% mi bb quedó de maravillaread more

I have brought both of my dogs here on separate occasions for different reasons, but unfortunately,…read moreone thing was the same both times: I was never contacted to let me know that my dogs were ready for pickup. The first time, I had to call myself to get an update. More recently, I had to send an email because there is no way to speak directly with someone unless they reach out to you first. The response time via email is also extremely frustrating--it often takes more than two hours to receive a response. If a facility is going to rely on email as the primary method of communication, there should be a reasonable turnaround time for responding to customers, especially when they have questions or need assistance regarding their pets. As a customer, it is extremely frustrating to have to constantly follow up for basic updates, especially when it involves the care and pickup of your dogs. There needs to be better communication and a more reliable system in place to keep customers informed.

I was able to get a same-day appt for my big boy Simba. I signed papers as a new client and they…read moretook my boy right in for his evaluation...like, what wait? Stephanie was so gentle, even when my boy was anxious and nervous and jumped on her, she was so patient. She was very helpful with me, because I was having some difficulty controlling him in my wheelchair, and she helped me take him to my car, etc. Everyone was helpful and kind...from the front desk to the doctor. They offer payment plans and Care Credit, so it helps lessen the burden of the cost to keep your fur babies healthy.

I brought my 11-year-old 62 lb pit mix to Dr. Farag after her tail tip was bleeding. She was…read moreotherwise in fairly good health and had no respiratory or other symptoms--this was the only issue we were seeing besides the bleeding. We discussed amputation as a way to prevent this from happening again. She stayed overnight on Wednesday, March 25. The next morning they took X-rays of her tail and chest and ran bloodwork. Later that day, Dr. Farag called to say they saw nodules in her chest and that it could possibly be metastasis/tumor or a fungal infection. Because of those findings, he recommended we not proceed with the tail surgery and that we see a specialist. He did say her bloodwork looked fairly okay for her age and that she seemed healthy overall. However, when I picked her up Thursday night and brought her home, she was extremely lethargic. I called immediately and spoke with the front desk about her being unusually low-energy. I was told she received a sedative and that more than a normal amount was given to keep her calm and prevent her from wagging her tail. They said if she still seemed that way the next day, I should bring her back, but otherwise to monitor her over the next few days. On Monday morning, March 30 (about four days after being there), I woke up at 3:30 a.m. to my dog struggling to breathe and unable to hold her head up. Within 10 minutes, she died. It was extremely sudden, and it didn't make sense to me given that she had never shown breathing issues prior to this. The next day I called, but Dr. Farag wasn't available. They told me he would call me back; I never received a call. About a week later, I called again from the original number and explained what happened. The front desk seemed honestly confused by how sudden it was. The following day Dr. Farag called me back. I was not satisfied with how defensive he was or how dismissive he became. I asked whether there was any explanation for how she died so suddenly and whether the sedative could have played a role, especially since I had been told more than the normal amount was given. He immediately said the information I was given was wrong, and then he started reading off doses while telling me to look them up online so that I could see the proper dose was given. He also added in there that it wasn't his practice and that it wasn't his fault or responsibility if the front desk gave me incorrect information amount the dose given. He also ended the call by saying she wasn't a healthy patient, which directly contradicted what he'd told me initially. I understand they found abnormalities in her chest on the X-ray. But for her to die within four days, after being active and otherwise fine beforehand, did not sit right with me. I wasn't calling to accuse anyone--I wanted answers, clarity, and compassion. I also want to note that I'm truly grateful for the vet techs and the front desk staff. They were helpful and empathetic throughout the process. My complaint is specifically with the doctor's responses--his defensiveness and lack of empathy--when I was simply trying to understand what happened. In the end, between wrapping her tail, X-rays, bloodwork, and the radiologist review, I spent around $1,300. It feels unbearable to say, but I feel like I spent $1,300 and went through all of that just for my dog to die shortly after. No it's not about the money if I could've spent thousands more just to keep her here I would have, but I feel I was given false hope when being told that she was fairly healthy, especially since I can see with my own eyes that she was a healthy and active dog. I know you can't predict certain things, but none of it makes sense, considering she never displayed any signs of her being unhealthy. If you bring your senior dog--or any dog--to this clinic, please be cautious. I just wish I had been given more clarity and kindness when I needed answers most. Also, since Dr. Farag was so quick to explain this wasn't his practice, and that misinformation given to me about his patient (my dog) has nothing to do with him, for whoever does own this practice, I would reconsider who you choose to assist with your business.

Friday night my brothers frenchie passed away. The staff…read morewere very empathetic and really sweet despite the heartbreaking situation. Just wanted to express my gratitude to them. Baby pictures of her when we got her:, )

I do not recommend this vet. I've had multiple experiences here that left me feeling frustrated and…read morehonestly taken advantage of as a pet owner. Most recently, I brought my cat in for an eye issue and was quoted over $600 for an exam, sedation, tests, and medication. The price immediately felt extremely high, especially for an eye infection, so I decided to call another veterinary clinic to compare. The other clinic examined both of my cat's eyes, and the total cost came out to under $120 including medication. They also determined that sedation was not necessary at all. My cat was calm, friendly, and even purring during the exam, which made me question why sedation was being pushed so strongly at the first clinic. This clinic does not allow pet owners to accompany their animals due to "safety protocols," so it left me wondering how my cat was being handled during the visit. Another frustrating part of the experience is that you don't actually speak directly with the doctor. All communication goes through the technician, who goes back and forth between you and the doctor. As a pet owner, I would much rather speak directly with the veterinarian responsible for my pet's care, instead of receiving information through a middle person. At the other clinic, the doctor was with me during the entire exam, explaining everything step by step, which felt much more transparent and reassuring. What also shocked me was that they mentioned charging a fee for each CPR attempt in case of an emergency. As a worried pet owner, hearing about additional charges like that felt extremely discouraging and overwhelming. Isn't the priority supposed to be protecting the life of the animal under their care? This unfortunately isn't my first bad experience here. During a previous visit, my cat needed a cast. After the procedure, she was still sedated and very sleepy, and the cast fell off immediately after we got home. She had barely moved, so it clearly wasn't my fault or my cat's fault. I called the clinic hoping they would fix it since it appeared to be an issue with how the cast was applied, but they charged me again to redo it. At the time I didn't push for a refund because my cat's wellbeing came first. Looking back now after this second experience, I truly feel I deserve a refund for that cast, since the issue was not caused by anything I did or by my cat. I do want to say that the front desk staff have always been kind and supportive, and I appreciate them. However, overall my experiences with this clinic have been very disappointing. I care deeply about my cat and want a veterinary office that is honest, transparent, and focused on the animal's wellbeing, not adding unnecessary services that dramatically increase the bill. There are other veterinary clinics in the area that provide great care without making pet owners feel this way. I strongly encourage others to seek a second opinion before committing to treatment here.

There isn't a better vet! I would give a 5 star review a million times over if I could. The love…read morefor all the pets they treat is truly unmatched. There isn't a place our pets have been to where the care comes even close. Their prices are fair and your pets best interest will always be top priority.

Han is the best Vet I ever known. He is very compassionate and really loves animals…read more I will not hesitate to go there even though it's an hour from my home.

I've trusted this veterinary team with every one of my pets for years, and I truly can't imagine…read moretaking them anywhere else. Through every stage of life--from routine checkups to emergencies and even the heartbreaking end-of-life decisions for my senior kitties--they have consistently provided exceptional care, compassion, and support. Dr. Ellsberg has been absolutely wonderful and seamlessly took over caring for our pets after Dr. Reid left. She is knowledgeable, kind, patient, and always takes the time to answer my questions. Dr. Espinoza has also been fantastic, and I have complete confidence in the care they both provide. A special thank you to Dr. Dupree, who stepped in as the acting physician and helped guide us through the difficult journey of saying goodbye to our senior cats. The compassion and dignity they showed during such an emotional time meant more to our family than words can express. What really sets this clinic apart, though, is that every single person is amazing. The veterinary technicians and receptionists know us and our pets, greet us like family, and genuinely care. You never feel like just another appointment on the schedule. There is no one else I trust with my animals. If you're looking for a veterinary practice that combines exceptional medical care with truly compassionate people, I cannot recommend them highly enough.

I am so impressed with how much care my animals receive! I've recently had 2 of my dogs visit…read moreValley Animal Hospital. One saw Dr. Bowers (we usually see Dr. Duprez... but Dr. Duprez wasn't in that day so Dr. Bowers saw her) and I appreciate all that Dr. Bowers did for my little girl. Dr. Bowers gave me the assurance that she would be more than happy to see her again to resolve any problems if the problems continued.... My Sadie already had an appointment set with Dr. Duprez and she was seen again by Dr. Duprez and more extensive tests were done. I'm so grateful for both doctors caring so much about her and taking the time to take care of her. Thank you Dr. Bowers for being so available to take care of my Sadie girl! Then my little man had a large growth on his side.. I already had an appointment with Dr. Duprez for him but it was growing quickly so Dr. Duprez got him in quickly and also fit him in for surgery to remove the mass. I am so grateful for her and the care she gives my dogs. They are happy to see her and willingly go with her! Dr. Duprez, thank you for always being there for my dogs! I'm so grateful for the time, care, and love you give to them! A special thanks to Jeff also for taking the time to pet my dogs and assure me that my dogs are loved while I'm not with them! I know my dogs are in great hands when they are being taken care of at Valley Animal Hospital so much so that I am willing to drive 45 minutes to take them there!!!