I originally thought this was a low-cost vet, but it feels like they make up for the cheaper exam…read morefee by charging much more for services compared to other clinics. The only real positive is that you don't need an appointment, but you should be prepared to wait in your car till your name is called off the list. Personally, I would only bring my dog here for something simple and routine, not anything serious, as they don't seem medically capable of handling everything. and apparently they don't get good prices. I originally thought this was a low-cost vet, but it feels like they make up for the cheaper exam fee by charging much more for services compared to other clinics. The only real positive is that you don't need an appointment, but you should be prepared to wait a long time. Personally, I would only bring my dog here for something simple and routine, not anything serious, as they don't seem medically capable of handling everything. so I thought it was a low cost vet but it really just seems outdated, janky. I definitely was overcharged at this vet, but I didn't have time to make an appointment to go to another vet. This Vet is a SCAMMER SCAMMER they dont want to approve prescriptions unless your over paying. DONT GO HERE!!! They will tell you to put your dog down just to get money.

I love this place. I can count on them for same day services. If your pets needs basic vet care…read morethis is ur spot. Don't expect them to do anything extensive but if you have a pet with an infection or you need meds asap go here.

The initial visit was a consultation and a wellness visit and it ended with me euthanizing my dog…read morebecause he wouldn't gain weight. (Mystery illness) I couldn't afford to pay 2000+ $ they were charging for two separate blood tests for my dog and an X-ray. Yes I was given an options to choose from the humane society. However after feeling manipulated and swayed I am now left without my precious dog. He was my legal emotional support dog and we are left shattered. It was 609$ to kill my dog and told me that it was the right decision. His ashes will make great decor in my room. 12:35pm was his time of death at 4 years old. 3-22-24.

We were looking for a vet who could work with us and our 9 year old dog who needed his 2nd TPLO…read moresurgery. The vet we used before is no longer around. We discovered that Dr. Dicarlo at Animal Care Wellness Center uses Dr. Felts for his orthopedic surgery. Dr Felts did our dog's 1st surgery. So we drove all the way to San Bernardino to have the surgery done. Just as important as the surgery is the care your dog receives before and after. Animal Wellness was superb. Everyone there from Dr D on was fabulous. I can happily report that our dog is recovered due to the excellent care he received. Even though it was a long drive there it was worth it. I highly recommend AnimalWellness.

I brought my little chihuahua mix, Sandy, in for an emergency surgery, from the first phone call…read moreto picking her up after the surgery, the staff was AMAZING !! Very professional, kind and very thoughtful. They explained everything to me, and the cost was far less than I anticipated. Makayla, at the front desk was my first and last contact on that day, always smiling and got me through it !! Thank you everyone for saving Sandy's life !! Hugs !!!

Here is the revised review with no bold, no dashes, and only regular font using commas where…read moreneeded: Route 2 Animal Hospital has been my go to vet for over five years, and I truly cannot say enough good things about them. I have taken both of my German Shepherds here for years, and now I have started bringing my new little Golden Retriever puppy. For his very first visit, they even had a personalized welcome sign waiting for him, which was such a thoughtful touch that shows how much they care. The entire staff is friendly, patient, and knowledgeable, and their prices are very reasonable, especially compared to many other clinics in the area. As someone who owns a dog daycare and boarding business, I have been to many veterinary hospitals, and I can honestly say not all of them provide this level of service, professionalism, and genuine kindness.

The team here has been a part of our journey with Indiana. From her healthy youthful years to her…read moresenior health issues of skin cancer, thyroid and kidney failure. The team has been professional and supportive. They were very compassionate when it was time to say good bye. I am sorry I don't remember names but the team was very kind and helpful as we helped Indiana over the rainbow bridge.

I've brought my two kittens, Dutch and Beau here since adopting them from the shelter. It began…read morewith a free exam and followed up for the rest of their kitty vaccinations and a case of Giardia lol. The staff, techs, & doctors have all been great! The facility is very nice and clean as well. I do see myself returning if they ever need to see a veterinarian :)

Nice ppl but high prices. Customer service at the front could be a bit better as well!read more

Today is November 18 I live in Hemet California. I drove all the way from Hemet to get my dog…read morechecked out. I left a email over the weekend with no response. Supposedly no doctor is in. She's telling me to drive all the way back tomorrow very unprofessional I've been coming here since 2010. This is ridiculous. Unacceptable. They need to do better if the doctor is out as much money as they make here another vet needs to be here since she's not here. Apparently they don't really care about your fur babies this lady has been here since 2012. I do not recommend ever to go here again. Find yourself another vet that actually cares about your fur baby. This hospital needs to be shut down. It's not a hospital if the doctor is not there very bad business practice is here fur baby parents beware.

I had to bring my dog Isla in after she was attacked, and I'm so grateful for the care we received…read more From the moment we arrived, the staff was incredibly kind, patient, and understanding during a really stressful situation. The vet took the time to thoroughly examine Isla, explain everything clearly, and make sure she was comfortable. You can tell they truly care about the animals and their owners. Thanks to their treatment and guidance, Isla is recovering so well, and I feel much more at ease. I really appreciate the compassion and professionalism from the entire team. Highly recommend. Thank you to Dr. Farg and his Vet tech Team.

I brought my 11-year-old 62 lb pit mix to Dr. Farag after her tail tip was bleeding. She was…read moreotherwise in fairly good health and had no respiratory or other symptoms--this was the only issue we were seeing besides the bleeding. We discussed amputation as a way to prevent this from happening again. She stayed overnight on Wednesday, March 25. The next morning they took X-rays of her tail and chest and ran bloodwork. Later that day, Dr. Farag called to say they saw nodules in her chest and that it could possibly be metastasis/tumor or a fungal infection. Because of those findings, he recommended we not proceed with the tail surgery and that we see a specialist. He did say her bloodwork looked fairly okay for her age and that she seemed healthy overall. However, when I picked her up Thursday night and brought her home, she was extremely lethargic. I called immediately and spoke with the front desk about her being unusually low-energy. I was told she received a sedative and that more than a normal amount was given to keep her calm and prevent her from wagging her tail. They said if she still seemed that way the next day, I should bring her back, but otherwise to monitor her over the next few days. On Monday morning, March 30 (about four days after being there), I woke up at 3:30 a.m. to my dog struggling to breathe and unable to hold her head up. Within 10 minutes, she died. It was extremely sudden, and it didn't make sense to me given that she had never shown breathing issues prior to this. The next day I called, but Dr. Farag wasn't available. They told me he would call me back; I never received a call. About a week later, I called again from the original number and explained what happened. The front desk seemed honestly confused by how sudden it was. The following day Dr. Farag called me back. I was not satisfied with how defensive he was or how dismissive he became. I asked whether there was any explanation for how she died so suddenly and whether the sedative could have played a role, especially since I had been told more than the normal amount was given. He immediately said the information I was given was wrong, and then he started reading off doses while telling me to look them up online so that I could see the proper dose was given. He also added in there that it wasn't his practice and that it wasn't his fault or responsibility if the front desk gave me incorrect information amount the dose given. He also ended the call by saying she wasn't a healthy patient, which directly contradicted what he'd told me initially. I understand they found abnormalities in her chest on the X-ray. But for her to die within four days, after being active and otherwise fine beforehand, did not sit right with me. I wasn't calling to accuse anyone--I wanted answers, clarity, and compassion. I also want to note that I'm truly grateful for the vet techs and the front desk staff. They were helpful and empathetic throughout the process. My complaint is specifically with the doctor's responses--his defensiveness and lack of empathy--when I was simply trying to understand what happened. In the end, between wrapping her tail, X-rays, bloodwork, and the radiologist review, I spent around $1,300. It feels unbearable to say, but I feel like I spent $1,300 and went through all of that just for my dog to die shortly after. No it's not about the money if I could've spent thousands more just to keep her here I would have, but I feel I was given false hope when being told that she was fairly healthy, especially since I can see with my own eyes that she was a healthy and active dog. I know you can't predict certain things, but none of it makes sense, considering she never displayed any signs of her being unhealthy. If you bring your senior dog--or any dog--to this clinic, please be cautious. I just wish I had been given more clarity and kindness when I needed answers most. Also, since Dr. Farag was so quick to explain this wasn't his practice, and that misinformation given to me about his patient (my dog) has nothing to do with him, for whoever does own this practice, I would reconsider who you choose to assist with your business.

I love the vet hospital. I have been coming to Heritage for years. First and foremost, the…read morereceptionist, Ali, is amazing, she is very helpful. When she heard we were scrambling financially she recommended a way to pay our bill without paying any interest. She was kind and caring. It is evident she genuinely loves pets. Next, Dr. Gray and Dr P are attentive and sensitive. They treated Sweetie with such care. They listen and cared about what was communicating. I recently interacted with the doctors during two separate appointments on 2 separate occasions, the overall experience amazing. We have always felt welcomed at Heritage . Heritage has always, for years, have treated our pets (family members) and for years we have felt trust in how our pets are treated.

I do not recommend this vet. I've had multiple experiences here that left me feeling frustrated and…read morehonestly taken advantage of as a pet owner. Most recently, I brought my cat in for an eye issue and was quoted over $600 for an exam, sedation, tests, and medication. The price immediately felt extremely high, especially for an eye infection, so I decided to call another veterinary clinic to compare. The other clinic examined both of my cat's eyes, and the total cost came out to under $120 including medication. They also determined that sedation was not necessary at all. My cat was calm, friendly, and even purring during the exam, which made me question why sedation was being pushed so strongly at the first clinic. This clinic does not allow pet owners to accompany their animals due to "safety protocols," so it left me wondering how my cat was being handled during the visit. Another frustrating part of the experience is that you don't actually speak directly with the doctor. All communication goes through the technician, who goes back and forth between you and the doctor. As a pet owner, I would much rather speak directly with the veterinarian responsible for my pet's care, instead of receiving information through a middle person. At the other clinic, the doctor was with me during the entire exam, explaining everything step by step, which felt much more transparent and reassuring. What also shocked me was that they mentioned charging a fee for each CPR attempt in case of an emergency. As a worried pet owner, hearing about additional charges like that felt extremely discouraging and overwhelming. Isn't the priority supposed to be protecting the life of the animal under their care? This unfortunately isn't my first bad experience here. During a previous visit, my cat needed a cast. After the procedure, she was still sedated and very sleepy, and the cast fell off immediately after we got home. She had barely moved, so it clearly wasn't my fault or my cat's fault. I called the clinic hoping they would fix it since it appeared to be an issue with how the cast was applied, but they charged me again to redo it. At the time I didn't push for a refund because my cat's wellbeing came first. Looking back now after this second experience, I truly feel I deserve a refund for that cast, since the issue was not caused by anything I did or by my cat. I do want to say that the front desk staff have always been kind and supportive, and I appreciate them. However, overall my experiences with this clinic have been very disappointing. I care deeply about my cat and want a veterinary office that is honest, transparent, and focused on the animal's wellbeing, not adding unnecessary services that dramatically increase the bill. There are other veterinary clinics in the area that provide great care without making pet owners feel this way. I strongly encourage others to seek a second opinion before committing to treatment here.

There isn't a better vet! I would give a 5 star review a million times over if I could. The love…read morefor all the pets they treat is truly unmatched. There isn't a place our pets have been to where the care comes even close. Their prices are fair and your pets best interest will always be top priority.

Han is the best Vet I ever known. He is very compassionate and really loves animals…read more I will not hesitate to go there even though it's an hour from my home.

Been meaning to leave a review but had a lot of stuff come up , sorry !! Would give them more stars…read moreif I could , never been to a vet that I actually trust like this place . Every single doctor I've had has been awesome , not a single issue. Fluff and boogie are starting to look a lot better now luckily from their help They even call or text to check in a few days later to make sure they are ok . Really liked that , another big reason I've taken the time to leave this review . Everything seems to be super affordable so far also , and trust me I called several places each time before making my appointment and they had the most reasonable prices for the great service you receive . I'll definitely be back , I used to think vets were scams until I found this place

We had to make the hardest decision yesterday to put our 19-year-old Beagle, Juet, to sleep. I…read morecalled before going in, and the staff were so kind and compassionate about our situation. They had us come in right away, and both the doctor and staff were wonderful. They gave us all the time we needed to say goodbye to our beautiful Beagle, Juet. We are so grateful for their care and compassion during such a difficult time. Thank you

My pets were treated here and euthanized…read more Seems good place to see vet. Many people with their pets, seemed to like Highland Village Pet Hospital. I usually talk to Bridget, vet assistant, or Jasmin who works in lab or at front desk.

The staff and vet are very kind and compassionate. That's exactly what every pet owner hopes for…read more I had taken in a kitten with a whole in his head and they were able to see him and stitch him right up. Ed is good as new and thriving!