Our first visit but not our last! We were very impressed…read morewith the care our dog received. Our vet gave him a thorough exam and then had a solution for his limp. He is now happy again, chasing a tennis ball. Thank you for the great service! Jim and Wanda McGinty

Dr. Devore is amazing! She always treats my fur babies with kindness and me with respect. She…read morereally goes above and beyond for her clients.

Professional techs and vets. Warm hospitality. Transparency. No surprises. Updates when dog is in…read moresurgery. Been here for about five years. Andy is THE greatest joy. I love his energy. I would def recommend this place. They treat your dog like a human and not a number.

When you had to bring in you dog for an exam for medications three months ago and you try to renew…read moreanother medication and the vet says he needs another exam now because the meds were from last year. He hasn't needed the meds, but the condition seems to have returned. THIS IS RIDICULOUS!!!!! He was just seen recently for similar meds and now I have to pay for another exam is ridiculous. This place seems to want to charge or have you bring in your animal for any reason to have a bill. Been using you for 25+ years and lately this is ridiculous. Ever since this new vet came in things have changed. The one who has to call you on the phone and can't come in person to speak with you

god knew to put this vet hospital in our path! Our dachshund being 2 years old and 23 lbs (a big…read moreboy) had a severe laceration, in which we had a first opinion BEFORE coming here, and they did nothing for us. We called this place and got on the ball so fast. They sent us all documents to fill out before arriving to speed up the process. They were so fast and took him back as soon as we arrived. God bless for Gina and Karolyn! We will forever be grateful for them. Thank you for helping our sausage. Helping our loving pup.

I had such a wonderful experience at the pet Hospital of Redlands and urgent care!…read more My great Pyrenees had a rash that was not going away and the urgent care took us in on a Tuesday night. Dr. Valdez and the veterinary technician thoroughly evaluated, diagnosed, and provided us with treatment options and recommendations that left me very satisfied with their work. They took the time to answer all my questions and did an amazing job. I was very happy with my entire experience here and highly recommend their expertise when you need professional care for your pet! Dr. Valdez, the vet tech, and the receptionist were all so kind, compassionate and caring. My pup also loved that there was a window in his examination room and was the most comfortable I've ever seen him at the vet!

Best Groomers!!!!!! Thank you for taking care of SweetPea! She looks so beautiful! You are THE BESTread more

They are the best! My senior dog is so loved on and taken care of here. They treat him like one of…read moretheir own. He has skin allergies and he always comes out looking and smelling awesome, and he just prances in his little bandana they give him because he feels so good! If your fur baby is your family, this is where you want to bring him!!!

I was able to get a same-day appt for my big boy Simba. I signed papers as a new client and they…read moretook my boy right in for his evaluation...like, what wait? Stephanie was so gentle, even when my boy was anxious and nervous and jumped on her, she was so patient. She was very helpful with me, because I was having some difficulty controlling him in my wheelchair, and she helped me take him to my car, etc. Everyone was helpful and kind...from the front desk to the doctor. They offer payment plans and Care Credit, so it helps lessen the burden of the cost to keep your fur babies healthy.

I brought my 11-year-old 62 lb pit mix to Dr. Farag after her tail tip was bleeding. She was…read moreotherwise in fairly good health and had no respiratory or other symptoms--this was the only issue we were seeing besides the bleeding. We discussed amputation as a way to prevent this from happening again. She stayed overnight on Wednesday, March 25. The next morning they took X-rays of her tail and chest and ran bloodwork. Later that day, Dr. Farag called to say they saw nodules in her chest and that it could possibly be metastasis/tumor or a fungal infection. Because of those findings, he recommended we not proceed with the tail surgery and that we see a specialist. He did say her bloodwork looked fairly okay for her age and that she seemed healthy overall. However, when I picked her up Thursday night and brought her home, she was extremely lethargic. I called immediately and spoke with the front desk about her being unusually low-energy. I was told she received a sedative and that more than a normal amount was given to keep her calm and prevent her from wagging her tail. They said if she still seemed that way the next day, I should bring her back, but otherwise to monitor her over the next few days. On Monday morning, March 30 (about four days after being there), I woke up at 3:30 a.m. to my dog struggling to breathe and unable to hold her head up. Within 10 minutes, she died. It was extremely sudden, and it didn't make sense to me given that she had never shown breathing issues prior to this. The next day I called, but Dr. Farag wasn't available. They told me he would call me back; I never received a call. About a week later, I called again from the original number and explained what happened. The front desk seemed honestly confused by how sudden it was. The following day Dr. Farag called me back. I was not satisfied with how defensive he was or how dismissive he became. I asked whether there was any explanation for how she died so suddenly and whether the sedative could have played a role, especially since I had been told more than the normal amount was given. He immediately said the information I was given was wrong, and then he started reading off doses while telling me to look them up online so that I could see the proper dose was given. He also added in there that it wasn't his practice and that it wasn't his fault or responsibility if the front desk gave me incorrect information amount the dose given. He also ended the call by saying she wasn't a healthy patient, which directly contradicted what he'd told me initially. I understand they found abnormalities in her chest on the X-ray. But for her to die within four days, after being active and otherwise fine beforehand, did not sit right with me. I wasn't calling to accuse anyone--I wanted answers, clarity, and compassion. I also want to note that I'm truly grateful for the vet techs and the front desk staff. They were helpful and empathetic throughout the process. My complaint is specifically with the doctor's responses--his defensiveness and lack of empathy--when I was simply trying to understand what happened. In the end, between wrapping her tail, X-rays, bloodwork, and the radiologist review, I spent around $1,300. It feels unbearable to say, but I feel like I spent $1,300 and went through all of that just for my dog to die shortly after. No it's not about the money if I could've spent thousands more just to keep her here I would have, but I feel I was given false hope when being told that she was fairly healthy, especially since I can see with my own eyes that she was a healthy and active dog. I know you can't predict certain things, but none of it makes sense, considering she never displayed any signs of her being unhealthy. If you bring your senior dog--or any dog--to this clinic, please be cautious. I just wish I had been given more clarity and kindness when I needed answers most. Also, since Dr. Farag was so quick to explain this wasn't his practice, and that misinformation given to me about his patient (my dog) has nothing to do with him, for whoever does own this practice, I would reconsider who you choose to assist with your business.

One of the great independent family owned and operated pet specialty retail stores! Lots of…read moreawesome independent brands and a great selection of products with great customer service, knowledge and years of experience!

Exceptional customer service. I purchase my raw dog food and treats from this store. The staff is…read morealways helpful even when I had a small issue with a product. The kitties that manage the place are an added bonus.

I felt bad for leaving 4 stars before. This hospital has been great! I've been taking my little guy…read moresince he was a pup and they've always given him a good experience, he doesn't even hold a grudge on them for cutting off his . Great location, easy to schedule appointments, offers multiple services. And they give a cute little welcome home package for your puppy.

Thank you for your compassion and care. It means so much. Your kindness made a tough moment…read morepass--appreciate you all!

My five year old frenchie seemed to be having some pain and just wasn't herself…read more Our regular vet recommended we come here so we did It's an emergency hospital so let me first say that I do in fact understand and appreciate how these places work so when I state my wait time you need to know that my pet was fully stable and even comfortable waiting We hung out in the car-she napped and we waited about 6 hours but they were very busy with animal control cases and very sick pets We saw a tech in triage for vitals who was just so kind and sweet to our girl She was patient and gave me time even to settle a bit as she took info about why we were there and her history The front desk associates were all great as well Compassionate and kind as they handled crying and stressed owners Very kind and patient The place itself is clean and inviting Almost looked like my UC I go to myself There is plenty of waiting space and a coffee bar and clean restrooms The doctor had wonderful bedside manner and was thorough. Dr Hidd if I'm not mistaken? She was kind to my girl but most of all was thorough and I felt good about the plan leaving daisy helped us with our meds and discharge and she was also so kind and thorough It's a great place if you need emergency care Pricing was very fair also in my opinion for exams and meds -luckily we did not have any imaging costs etc but I was ready and willing for that Great experience

Absolutely terrible experience at Veterinary Emergency Center of Redlands…read more I brought my 1-year-old cat here around 11 PM after he had vomited four times, including blood and blood clots. I was also concerned he may have been exposed to lilies, which are extremely toxic to cats. As you can imagine, I was terrified and expecting emergency care. Before my cat was even properly evaluated, I was charged for an exam fee, a poison control consultation fee, and a Parvo test that I was confident he did not need. By the time everything was said and done, I had already spent hundreds of dollars before getting any real answers. I was told the wait would be approximately 2-4 hours. I understood it was an emergency hospital and was fully prepared to wait. What I was NOT prepared for was spending over 9 hours there while my cat sat sick and vomiting. It took roughly 6 hours before he was even properly seen. The most frustrating part was that when the veterinarian finally came to speak with me, it seemed like there had been little to no communication regarding why I brought my cat in. I had repeatedly expressed concerns about possible lily toxicity, yet I felt like we were starting from square one. Shortly after, I was presented with an estimate of roughly $4,500. At that point, I was beyond frustrated. It genuinely felt like the priority was my wallet rather than my cat. I agreed only to bloodwork, IV fluids, and anti-nausea medication because I had already decided I would seek care elsewhere the following day. Throughout the night, I could hear staff talking and socializing in the back while I sat there worried sick about my cat. Multiple times I felt ignored when asking for updates or assistance. To make matters worse, I overheard comments suggesting it was "not smart" of me to decline the recommended treatment plan. After sitting there all night, being quoted thousands of dollars, and feeling completely unheard, that was the last thing I needed. I understand veterinary medicine is expensive. I understand emergency hospitals get busy. What I don't understand is charging people hundreds of dollars upfront, making them wait all night, failing to communicate effectively, and then acting judgmental when they cannot or choose not to approve a $4,500 treatment plan. My cat was the one suffering, and I left feeling like nobody gave a damn until it was time to discuss money.