We took our 2 Mainecoon cats to this hospital, initially we were on the fence about the vet who did…read morethe wellness check on our kitties. We had legitimate reservations about one vacination and engaged in a long but productive conversation with the vet about it. As well as other things such as HCM and testing. After our conversation we agreed to the vaccination and allowed them to give it to our 1 year old girl. I then made an appointment for the 30th to spay our girl. Fast foward 5 days and I contact them about SOAP notes from the visit so we could submit them to the insurance company. The things this vet noted were absolutely insane. She stated we refused vaccination. UNTRUE. We allowed them to give it. the second vaccination we agreed to when our kitty was to be spayed. She also noted that she was 4 out 5 unpredictable and tried to bite her. What do you think happens when you try and peel a cats mouth back to look at thier gums? That wasn't a bite. I watched the whole thing and it was far from. Also was she unpredictable when the tech fed her a handful of treats? We took in to this office 2 incredibly healthy Cats. Our girl with minor gingivitis. Thats it. They offered us a $350 a year plan for dental cleanings as dental would likley be considered a pre-existing condition. I told the vet I think that would be ok, but that I would like to talk to my wife about it and wait for insurance to confirm or deny coverage for dental before we did anything. We come to find that the vet claims that we denied the dental treatment plan in the SOAP notes. Just to be clear, this is just a couple of things that stood out to us that the vet had notated. In every instance of the notes this vet made my wife and I look like horrible owners, like we were going to neglect our two new beautiful babies, and that the concerns we had about vaccination was flat out refusal, when in fact we had agreed and allowed them to vaccinate. Furthermore, the way the notes read was as if she was activley trying to get our kitties denied insurance coverage. Remember, One is 1 year 4 months old and the other is 12 weeks. The real kicker came when I contacted the office for the SOAP notes and they stated they needed to see her HCM screening results. I dont have those results. But I could find on the breeders website where she claimed that she was screened and negative. Along with multiple other screenings that the breeder had done to ensure she was breeding only high quality cats. The next day the office contacts us by email stating that the vet is refusing to spay our girl until HCM screening is done and fowarded to her office. Message recieved. Appointments cancelled. Appointments made at our usual clinic (farther from home). AND NEVER. AND I MEAN NEVER! AGAIN WILL WE GO TO THIS HOSPITAL. My wife and I want nothing but the abosolute best for our babies. We spent the money at a reputable breeder to buy high quality amazing cats. We want the best for them. We love them so so much. NEVER AGAIN WILL REDLANDS ANIMAL HOSPITAL SEE OUR CATS. And we will most certainly spread the word far and wide about this clinic not being acceptable to bring your beloved babies.

Dr. Devore has been seeing my two dogs and their litter of 9 puppies and has been our favorite vet…read morewe've ever had. She is patient, knowledgeable and loving with our animals and also patient and kind with my kids. The vet techs and reception staff as well are amazing and professional. They all take their time with us and answer all our questions.

Professional techs and vets. Warm hospitality. Transparency. No surprises. Updates when dog is in…read moresurgery. Been here for about five years. Andy is THE greatest joy. I love his energy. I would def recommend this place. They treat your dog like a human and not a number.

My experience here was unfortunately mediocre overall…read more First off, I was never sent a confirmation for my cat's initial exam appointment or her spay surgery. After leaving messages and not receiving a call back, I had to call the clinic myself both times just to confirm that the appointments even existed, despite being told the receptionist would call to confirm. Every time I have called, I can hear people in the back ground chit chatting (which is fine) but If I have left voicemails why is no one calling back with the free time they have? The initial exam itself went well and the facility is nice; However, after the exam I was met by the nurse, doctor and another staff member to review a very large estimate. I work in sales, and the situation felt more like a closing technique and a bit unprofessional. I was quoted an extremely high price for my cat's spay and told certain tests and vaccines were required beforehand, which in my experience as a cat owner is not always necessary. I ended up removing several optional items to make the cost manageable. A week later, when I dropped my cat off for surgery, a different doctor (who was not particularly friendly) again presented the higher quote. He also gave me different information about what was required. At that point I felt pressured and simply paid the full amount because my cat needed to be spayed as soon as possible and I had to get going to work. Scheduling was also difficult. I initially tried to book the surgery on my day off (Monday), but was told they do not perform spays on Mondays (even though my exam appointment was on a Monday and I was asked at that time if I wanted to do the surgery that day). They also never asked if my cat had been fasting beforehand on that Monday or the actual day of her spay. A bit concerning right...? Due to my work schedule, it is very difficult for me to leave work during normal business hours. I was able to get there almost on time for pickup, but would have arrived about six minutes after closing because I was coming from an hour away. I was told they could not wait six minutes and could not take payment over the phone to expedite pickup. However, when my boyfriend called shortly after, they allowed the payment to be taken over the phone. Additionally, my invoice stated my cat would be sent home with a recovery onesie , which was never provided. I also brought both a cone and a donut collar for her recovery. She came home wearing the cone, but the donut collar I sent with her was missing (my boyfriend picked her up so I did not notice this until I got home from work hours later). I did call about this and they said they would hold the donut for me to pick up, but I still don't understand why they would keep it. I received a voicemail back about the onesie and was told my account would be credited, then another person called right after saying the onesie was an estimate not charged. So why was it on my final bill? There is clearly communication issues here. I have also called with a couple follow up questions and never received a call back. Overall, the experience felt disorganized and inconsistent. I wanted to give a new veterinary clinic a chance, but unfortunately I will not be returning and would not recommend this clinic based on my experience. You will receive better service at the humane society and save yourself a ton of money. As a business owner myself, I understand businesses need to make a profit, but at least provide a good experience. I would also encourage the owner to respond to reviews more professionally, as the responses on Yelp come across as unprofessional. I will say, the younger man who works at the front desk & first nurse I had who checked me in and took mine and my cats photo were very friendly. Thank you for taking care of my pets spay but I am disappointed, this place has a lot of potential that is going to waste.

I had such a wonderful experience at the pet Hospital of Redlands and urgent care!…read more My great Pyrenees had a rash that was not going away and the urgent care took us in on a Tuesday night. Dr. Valdez and the veterinary technician thoroughly evaluated, diagnosed, and provided us with treatment options and recommendations that left me very satisfied with their work. They took the time to answer all my questions and did an amazing job. I was very happy with my entire experience here and highly recommend their expertise when you need professional care for your pet! Dr. Valdez, the vet tech, and the receptionist were all so kind, compassionate and caring. My pup also loved that there was a window in his examination room and was the most comfortable I've ever seen him at the vet!

Dr. Silveira couldn't diagnose the lump on our dogs groin so we spent $1,220 on labs, urinalysis,…read moreand xrays. None of the tests revealed anything so she offered to operate for another $990. We declined and walked out paying $1,220 for a week supply of antibiotics with no diagnosis from the vet. A few hours later I researched the treatment plan and realized we over payed for unnecessary treatment. If you're willing to over pay for sweet sounding nurses and mediocre care then this is your spot. This place is a joke. We're going back to our previous veterinarian.

Best Groomers!!!!!! Thank you for taking care of SweetPea! She looks so beautiful! You are THE BESTread more

They are the best! My senior dog is so loved on and taken care of here. They treat him like one of…read moretheir own. He has skin allergies and he always comes out looking and smelling awesome, and he just prances in his little bandana they give him because he feels so good! If your fur baby is your family, this is where you want to bring him!!!

I had to bring my dog Isla in after she was attacked, and I'm so grateful for the care we received…read more From the moment we arrived, the staff was incredibly kind, patient, and understanding during a really stressful situation. The vet took the time to thoroughly examine Isla, explain everything clearly, and make sure she was comfortable. You can tell they truly care about the animals and their owners. Thanks to their treatment and guidance, Isla is recovering so well, and I feel much more at ease. I really appreciate the compassion and professionalism from the entire team. Highly recommend. Thank you to Dr. Farg and his Vet tech Team.

I brought my 11-year-old 62 lb pit mix to Dr. Farag after her tail tip was bleeding. She was…read moreotherwise in fairly good health and had no respiratory or other symptoms--this was the only issue we were seeing besides the bleeding. We discussed amputation as a way to prevent this from happening again. She stayed overnight on Wednesday, March 25. The next morning they took X-rays of her tail and chest and ran bloodwork. Later that day, Dr. Farag called to say they saw nodules in her chest and that it could possibly be metastasis/tumor or a fungal infection. Because of those findings, he recommended we not proceed with the tail surgery and that we see a specialist. He did say her bloodwork looked fairly okay for her age and that she seemed healthy overall. However, when I picked her up Thursday night and brought her home, she was extremely lethargic. I called immediately and spoke with the front desk about her being unusually low-energy. I was told she received a sedative and that more than a normal amount was given to keep her calm and prevent her from wagging her tail. They said if she still seemed that way the next day, I should bring her back, but otherwise to monitor her over the next few days. On Monday morning, March 30 (about four days after being there), I woke up at 3:30 a.m. to my dog struggling to breathe and unable to hold her head up. Within 10 minutes, she died. It was extremely sudden, and it didn't make sense to me given that she had never shown breathing issues prior to this. The next day I called, but Dr. Farag wasn't available. They told me he would call me back; I never received a call. About a week later, I called again from the original number and explained what happened. The front desk seemed honestly confused by how sudden it was. The following day Dr. Farag called me back. I was not satisfied with how defensive he was or how dismissive he became. I asked whether there was any explanation for how she died so suddenly and whether the sedative could have played a role, especially since I had been told more than the normal amount was given. He immediately said the information I was given was wrong, and then he started reading off doses while telling me to look them up online so that I could see the proper dose was given. He also added in there that it wasn't his practice and that it wasn't his fault or responsibility if the front desk gave me incorrect information amount the dose given. He also ended the call by saying she wasn't a healthy patient, which directly contradicted what he'd told me initially. I understand they found abnormalities in her chest on the X-ray. But for her to die within four days, after being active and otherwise fine beforehand, did not sit right with me. I wasn't calling to accuse anyone--I wanted answers, clarity, and compassion. I also want to note that I'm truly grateful for the vet techs and the front desk staff. They were helpful and empathetic throughout the process. My complaint is specifically with the doctor's responses--his defensiveness and lack of empathy--when I was simply trying to understand what happened. In the end, between wrapping her tail, X-rays, bloodwork, and the radiologist review, I spent around $1,300. It feels unbearable to say, but I feel like I spent $1,300 and went through all of that just for my dog to die shortly after. No it's not about the money if I could've spent thousands more just to keep her here I would have, but I feel I was given false hope when being told that she was fairly healthy, especially since I can see with my own eyes that she was a healthy and active dog. I know you can't predict certain things, but none of it makes sense, considering she never displayed any signs of her being unhealthy. If you bring your senior dog--or any dog--to this clinic, please be cautious. I just wish I had been given more clarity and kindness when I needed answers most. Also, since Dr. Farag was so quick to explain this wasn't his practice, and that misinformation given to me about his patient (my dog) has nothing to do with him, for whoever does own this practice, I would reconsider who you choose to assist with your business.

After moving to Redlands last year we started getting our pet's food (cats and dogs) from Paws…read more Everyone has been so kind and helpful every time we have come in. We love this place!

This store and the staff are INCREDIBLE. I am annoyed with myself I didnt find this place sooner!…read moreSo much to offer, with my favorite being a plethora of healthy food options that are reasonably priced and often have additional deals. Bought some fun new toys too that really hold up for my teething, lets chew everything, pups! I cant wait to head back in to explore more and lean into the wisdom of the staff.

Thought my boxer puppy had parvo and rushed him here. They were able to see him promptly and rule…read moreout parvo. He spent a day at the office and came back home his normal self. I'm so happy they were able to help my baby. They sent him home with meds and called to check on him the next day.

I am so disappointed in this place. After moving, I needed a new vet for my epileptic dog and they…read morehad good reviews. My dog had started having breakthrough seizures in the 3 days leading up to the appointment, so I needed a medication change and wanted to request an epilepsy related test that hadn't been performed on her before. The vet, Dr Maskiewicz, was accompanied by another Dr who played on her phone the entire visit. Dr "M" asked me 3 times how long my dog had been having seizures, and each time I told her 2 years. It was clear she wasn't listening to her history. I asked for a bile acids test since my dog started having seizures years after her breed typically is diagnosed with epilepsy, and because it's a standard test that is done for a dog having seizures without a clear reason. She was dismissive and refused to do the test even though it's inexpensive and not invasive. It's not cute in any profession to think you don't have anything else to learn. I was frustrated, but happy she was at least changing her medication dosage. They said they didn't have it on hand at the office, so it would be sent in to their online pharmacy. I explained to both doctors that she only had 3 days left of her current medication, and they told me that I could pay for overnight shipping. I was told by the front desk staff that I would get an email about the prescription. I didn't get a notification about the prescription that day, so I texted the office in the morning (which it says you can do on their website). Nothing. I called a couple hours later and reiterated I needed to get the order put in as soon as possible so she doesn't go without medication, and that she's already not doing well on her current dose. I was told the order needed to be processed and that they would let the technician know it's urgent. 4 hours later, I still hadn't heard anything so I called again. I explained again that I am concerned that the prescription still hasn't been sent in, and that my dog had 2 more breakthrough seizures. I also expressed that I feel like it wasn't being taken seriously and treated with urgency. The receptionist replied that "they have other clients". I wasn't trying to skip any line. I had my appointment and the vet dropped the ball by not sending in the prescription right away. For them to act like I am trying to get special treatment from their "other clients", is a gross way to treat someone. At the end of the call, she said they would "try" to get the prescription sent in today. I asked if it's possible it won't be sent today, because if that was the case I would need to take my dog to another place for an emergency visit. She replied that I should do that if I think it's an emergency for her to not have medication. They are now closed for the day and I still have no prescription. I'm assuming they will "try" to get it done tomorrow. How is it reasonable to wait 3 days to be prescribed a medication? I'm disgusted by this place and feel scammed out of $330 just to now have to pay for an emergency visit elsewhere.

Not only did we come here for our pup after he got attacked by a german Rottie, but today they were…read morekind enough to euthanize an injured opossum we found on our drive home. We normally rehab opossums ourselves but this little girl's injuries were wayy too significant for our pay-grade of care. She was bleeding out of her mouth... they gave us the Good Samaritan discount and euthanized her for free. After leaving a different place and being forced to pay $250 to try and help an injured opossum, we left disgruntled and frankly pissed off! We decided to call the place that took Max in for his injuries, and hoped that they would help us with this too, and they definitely came through! Lovely and caring staff! HIGHLY RECOMMEND for emergencies!

While spending a week in Big Bear, our very healthy dog suddenly had a medical emergency that…read morerequired us to rush him to a 24-hour emergency veterinary clinic. We drove down the mountain and brought him into the clinic. Upon arrival, the first receptionist was kind and professional while getting us registered. She took our information and informed us of the $185 emergency services fee, which we immediately agreed to. We were then instructed to sit in a designated dog waiting area. About 30 minutes later, a very kind young woman came out and took Buddy to the back. After another 30 minutes, we were called up to the counter and asked to provide a credit card with an advance authorization of $1,600 for services we "may need." My wife asked what the veterinarian believed the issue might be that would require such a large pre-authorization. The receptionist informed us that Buddy had not yet been seen or evaluated, and that this was simply their standard practice. Confused, my wife politely asked if we could wait to speak with the doctor (which we had already paid for) before authorizing additional charges. The receptionist's demeanor immediately changed. She became visibly irritated and said the pre-authorization was meant to "save time" with billing later. My wife, still calm and respectful, explained that we had more time than money. This seemed to aggravate her further, and she continued to push for the $1,600 charge. We again stated that we preferred to wait and speak with the doctor before making any financial decisions. At that point, she abruptly stood up and told us to follow her to a room. As soon as she stepped away from the front desk, she pulled out a walkie-talkie and loudly announced, "Room 7 is refusing to pay fees--Buddy's family is refusing to pay," loud enough for the entire lobby to hear. People began staring at us. It felt like an attempt to humiliate us for simply wanting to speak to a doctor first. We were then left in the room for about an hour. When she returned, she said she needed authorization to give Buddy pain medication since we were "not willing to pay for it." Of course, we said yes--if he was in pain, please give him the medication. She again used her radio to relay this information, then stepped into the hallway and loudly added, "We can comp the price of the pain medication since you couldn't afford it," making sure others could hear. This behavior was incredibly upsetting and unprofessional, especially during such a stressful time. We sat there feeling shocked and embarrassed for another hour, still without any update on Buddy's condition. Eventually, I went to the lobby to ask for an update while also checking in on our children, who were still back at the house in Big Bear. While waiting, I overheard another receptionist mention that the wait to see a veterinarian could be 7-8 hours. When the same receptionist was available, I politely asked if that timeframe was accurate. I began explaining our situation with our children, but she cut me off and asked, "Are you checking your dog out of care?" Surprised by her response, I tried again to ask my question, but she ignored it and repeated, "So you want to check out?" At that point, I had had enough of the rude and unprofessional treatment and said yes, please check us out. She immediately radioed, "Bring out Buddy--the family is checking out." My wife came out to the lobby, and I explained what had happened. Upset, she requested a refund since our dog had never been seen by a doctor. She even offered that they could deduct the cost of the pain medication. At that point, we were told that they had not actually administered the medication--despite the earlier display suggesting otherwise. A technician eventually brought Buddy out, and we left. Over the years, we have visited many veterinary clinics, and we have never been treated so poorly. This individual showed a complete lack of empathy, professionalism, maturity, and basic human decency. She should not be in a customer service role, especially one that involves caring for pet owners during some of the most vulnerable moments of their lives. Afterward, I read other reviews and recognized similar experiences described by others--I could even picture the same employee. I regret not reading those beforehand. Having worked in public service for over 28 years, I can honestly say this was one of the worst customer service experiences I have ever encountered. It is clear from other reviews that management is likely aware of these issues but has failed to address them. While the facility appears professional on the surface, it operates with a "dollars over compassion" mentality. We returned home and cared for our dog through the night until a local veterinary clinic opened. There, he was finally seen and diagnosed with a spinal cord injury that had progressed beyond recovery. He passed away, and our family was devastated.

Took me awhile to find a veterinarian for my dogs and then I found Adobe. They take very good care…read moreof my dogs and I'm very happy with all of the doctors and staff

We've been coming here for over a decade and will continue to use Adobe for years to come. They…read morehave handled each one of our pets with great and professional care. Jessica has accommodated us by squeezing us into a busy schedule when possible due to unforeseen circumstances that come with having pets. We appreciate all the dedication the staff has provided and we feel this place is honest and affordable above other vets. Jessica has been so clear and concise in any decision thats come our way and she's been there for us in every way with our dogs and cats. I highly recommend this office.