I have been a customer for years and they have always been able to accommodate my dog. They are…read morevery nice and communicate well!

I have a 20lb mixed breed dog, Django, and a 6 lb Shitzu Chihuahua, Roscoe. Most people think he's…read morea Pomeranian because he's so floofy! Both get baths and Roscoe gets a lion cut. He looks adorable. Every day while walking them people always stop and comment on how cute my little Roscoe is, looking like a lion. I can only agree because he is absolutely adorable and the cut just enhances that. (I might be a tad prejudice). Overall, I am a VERY satisfied customer!

They are terrible in costumer service and how they treat dogs. My dog is a Maltipoo and they shaved…read moreall of her hair because she had some knots, like it was the first time my dog has knots, they never did that before, never. I have been taking my dog for years to this place, now something has happened, for sure. They didn't take responsibility for it UPDATE We don't need to be banned, we won't come back even if it's free. Here are pictures to proof your incompetence UPDATE Why are you guys deleting pictures of my dog "before and after" it could be because that shows your incompetence..? You want me to be polite..? We have been going to your place since you guys opened and my dog has always has the same hair and mat. No excuse to do what you guys did Don't try to excuse your incompetence Yes, you called my wife for permission to cut some mat but never mentioned that you were shaving her whole body. Help me understand here, 9 years, we have taken our dog with you guys for 9 years and NEVER did this, NEVER. You guys always brushed and tidy with the same hair and mats and this time you couldn't do it.....this time shaving was easier. You said #7 now and when I called you to complain you said #5 to me, so what is it..?

I have been using this hotel for years. They are always, absolutely amazing. I love the pictures,…read moreand the bathing is exemplary. Thank you so much.

Brought my three dogs here for an evaluation prior to boarding and we loved it! It's very clean and…read morethe staff was friendly and engaging. My neighbor referred me here, and her dog loves it! she gets excited when they pull into the parking lot Thanks Leia :)

I rarely leave negative reviews, but I feel other pet owners deserve to know about our experience…read more Our pets are family--they're not "just dogs." This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Health Issues This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Care Instructions and Facility Handling I was also disappointed that Duchess's care instructions were not updated during check-in. She is no longer a puppy and no longer chews, yet her paperwork still reflected outdated information. Because of that, she wasn't given the blanket or bed that should have been placed on top of her cot. This should have been caught and corrected by the staff during the check-in process. (I was also told I was unable to leave her blanket and toy from home, which should have been communicated at the time of reservation.) While watching the facility cameras, I also saw another dog placed in Duchess's room for a period of time, although I was never given an explanation as to why. Later, I learned that Duchess had been moved out of her room around midnight because the room needed to be painted. I was never notified that she had been relocated, and I found that very concerning. Communication and Monitoring Concerns To make matters worse, I was unable to access the cameras during the night. Around 3:30 a.m., I became worried because I couldn't see Duchess and had no idea she had been moved. I called the facility, but no one answered. As a pet owner, that was incredibly stressful and upsetting. Customer Service and Response When I called after bringing Duchess home to discuss everything that had happened, I was shocked by the manager's response. Rather than showing concern or empathy, I was told, "Well, you signed a waiver." While I understand that boarding facilities require waivers, a waiver should never be used to dismiss a customer's legitimate concerns or excuse poor communication and preventable issues. That response left me feeling that Duchess's well-being--and my concerns as her owner--were not taken seriously. Overall Experience Any one of these issues might have been understandable on its own, but taken together, they reflect a lack of communication, attention to detail, and accountability. I understand that boarding facilities care for many dogs and that no facility can completely eliminate the risk of contagious illnesses. However, I do expect accurate records, clear communication, transparency when changes are made involving my dog's care, and compassionate customer service when concerns are raised. After two disappointing experiences and two hefty vet bills, I can no longer trust this facility with Duchess and will not be boarding her here again. I hope this review encourages the facility to make meaningful improvements so that other families--and their beloved pets--don't have a similar experience. Our pets can't tell us what happened while they were away, so trust and communication are everything!!

Our dog has surgery recently, and. hospital members did very nice work for my dog recovery. Very…read morenice services there.

Good service. Our cat was treated well and they gave us treatment for her. She's doing well now and…read moreis a lot better than before she came in.

I don't have enough words to explain how incredibly grateful our family is to Dr. Ables and his…read moreteam. Our baby had a "fat pocket" or "fatty tissue" on her rear leg that grew to the size of a small baseball. she had problems, walking, sitting and just all-around discomfort. We had hesitated to have it removed earlier because she had complications from a previous time where she had to be sedated. Dr Ables comforted us and never judged us for waiting, explaining that decision was based solely on our concern for her. He removed it, along with a mass on her back and a skin tag on her eye. He gave us back a dog, that despite being 14yo, has a renewed pep in her step. Shes back to doing zoomies, not young ones, but non the less zoomies, shes doing a little jogging in the house and even doing the "hibernating" or "burrowing" in her blankets before lying down. To Dr. Ables THANK YOU THANK YOU THANK YOU!!!!!

Dr. Ables and his entire veterinary team are absolutely incredible. I brought in my Belgian…read moreMalinois--who can be a lot to handle--and they showed nothing but patience, understanding, and genuine care from start to finish. They never made me feel rushed or judged, and they took the time to make sure my dog felt as comfortable as possible. You can tell they're not just skilled at what they do--they truly love what they do. Every interaction felt thoughtful and intentional, and their professionalism gave me so much confidence that my dog was in the best hands. It's not easy to find a vet team that balances expertise with compassion this well, but Dr. Ables and his staff absolutely do. I'm beyond grateful and wouldn't trust anyone else with my dog's care. Highly, highly recommend.

Dean was so wonderful. My dog looks so cool.Jessie's cncjdmdmdmdmdmdkkdekkejfjfjfjjjrirjrjrread more

They were very helpful, friendly and took excellent care of my 2 frenchies when we went out of town.read more

Bethany is a great trainer and an amazing person. As soon…read moreas I got my rambunctious Aussie boy Bear at 8 weeks old, we had our first lesson in the PhDogs training field. She is extremely knowledgeable with puppy raising and socialization. We did a mixture of group classes and private lessons once Bear graduated puppy class. With Bethany's help, Bear has built a super solid foundation for sports and useful life skills. Bethany is a good problem solver. She often has creative solutions to curb behavior problems. Her methods are practical for real life situations and she listens to her clients well. Now that my boy is all grown up, we go to PhDogs for their awesome dock diving pool. The process of booking and using the pool is easy. Bear is always so excited to go there. When we occasionally go out of town, PhDogs is the only place I can trust to care for my high drive, intact boy. They also offer swimming lessons during the dog's stay. Bethany actually taught Bear how to swim when he was there for boarding :) I highly recommend PhDogs!!!

I highly recommend PH Dogs if you're looking for a pet or working dog, professional training, or a…read moregreat place for pool rentals! I own a puppy from this breeder, and I also rent their pool several times a year. The entire pool rental process is seamless, you simply text to reserve your time, show up, and it's just you and your dog for your entire session. The pool is always clean, well-maintained, and extra long, making it perfect for dogs that love to jump and swim. Whether you're looking for a quality dog, training, or a private place to work your dog in the pool, PH Dogs is definitely worth checking out!

Sünka seemed well cared for, staff is friendly, love being able to watch him on camera, prices are…read moregreat!

Ruff House has been amazing. My fur baby loves coming here. She loves the staff too, as she's…read morealways asking for scratches. What I love about this place are the web cams, I love watching my baby play with the other dogs. I recommend this to anyone thats looking for a daycare or boarding. I've boarded my dog here as well and love that I received updates and photos of her swimming lesson.

We came back again this year! My dog seemed to have a great time! They sent me photos Friday! I…read morewish I got more on Saturday. I texted asking if I can get more photos, but I didn't receive any. Totally understand if they were just very busy Saturday, or I asked too early in the day. However, Sunday, I asked again, and they sent a photo. Overall, still so happy with the care and attention they give my boy. And I forgot to ask her name, but she was so kind and sweet when we dropped my dog off on Friday 8/21 at 7:00am, and I saw her again Sunday at 5pm! She washed my dog's belongings before giving it back to us.

My wife and I had to attend to an out of town family function for a few days and had to board our…read moretwo girl dogs. Talk about alot of anxiety. We were really stressed leaving them overnight with anyone. We checked a few places and finally a close friend of ours recommended Cali Pets Hotel. All I can say the staff and accommodations were AWESOME!!!! Debbie, Michael and Brie were fantastic and assured us that our girls would be well taken care of. They sent us daily photos and would text or call us telling how the girls were!!! I liked how they played with them and gave them attention. I totally felt the sincerity that all the staff demonstrated when telling us that our pets well-being and comfort was their priority. My wife and I are now talking about taking them for doggy day care just so the girls get that social interaction they need. I'm just so grateful to Cali Pets Hotel for their loving and sincere care they extended to our furry family members. Thank you Cali Pets Hotel!!!

Julie has been watching my fur babies for 13 years. She watched my cat Jessie who passed in 2020,…read moreand now she watches Fabio who is a little savage. Julie is dependable, reasonable and loves taking care of animals. She has never been unavailable. She sends updates and pictures of your pets every day so that you don't have to worry. Fabio just loves her! Julie also has gone above & beyond. Our smoke alarm went off while we were gone (false alarm) and Julie notified us & took care of it! Additionally you don't have to worry about your home looking like a target when you're gone. Her car has no advertising on it, and she'll bring in any packages & check your mail. Julie is also bonded, which is important. I trust her 1000% with my home and my precious little fur baby. I can't speak highly enough about Julie, she's really the best!

I have been using Julie for a decade now and I cannot say enough good things about her services and…read moreher team. She is super flexible with my wonky schedule, and always follows my requests exactly. My animals are always happy and well-cared for when I return. I've used her for taking care of my cats for a week-long vacation and for occasional lunch time visits with my dog when I'm working. She truly will help however you need her. I trust her completely in my home and with my animals.