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    Angel's Touch Pet Spa

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

    Get pricing & availability

    Response time

    40 minutes

    Response rate

    100%

    Services - Angel's Touch Pet Spa

    Bath and groom only

    Angel's Touch Pet Spa Photos

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    Recommended Reviews - Angel's Touch Pet Spa

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    10 months ago

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    Ask the Community - Angel's Touch Pet Spa

    Bob's Animal Friends - Zeus, the mascot for Bob's Animal Friends. He is owned by the owner of the business.

    Bob's Animal Friends

    (3 reviews)

    It speaks volumes that the person boarding your pets for four nights and five days learns their…read morepreferences and mannerisms during that short time. Super big thank you to Bobbie at Bob's for the great one on one attention given to my two dogs! I also appreciate immensely how accommodating Bobbie was with my uncertain travel schedule. 100% will use this service again. Two happy dogs - Bentley and Bleau are now at home dreaming about their "vacation" (deep sleeping and feets running). Thank you!

    When I first moved to Rochester, I was in need of dog boarding. I called the biggest one in town…read more(you can imagine what business I'm talking about!) and took my dog out for a 10 minute "test" they called it. 10 minutes later I went inside to see how my dog did and I heard my dog barking frantically in a cage. ??? HOW did that happen in 10 minutes? Apparently they put my dog in a small room with a vet and another dog and they said he didn't do well...of course not! He doesn't know any of you and was scared! I immediately went to find another company and found Animal Friends. I told them of this situation and they said to bring my dog down to meet them, he did fine as I expected and my dog has now been happily boarded for 2.5 years. I travel extensively and appreciate that it's a family owned business that actually cares about my dog. They know I travel and accomodate me too because some nights I come in late and picking up the next day is better for me. If you are looking for a great dog boarding company that will treat you and your dog like family, I totally recommend Animal Friends.

    Barks & Bubbles

    Barks & Bubbles

    (7 reviews)

    If I could give zero stars, I would! This was, without question, the worst customer service…read moreexperience I have ever had with a pet grooming business. We had a scheduled appointment at 1:30PM and dropped our dog off on time (a few minutes prior to our appt time). Seven minutes later, we received a call informing us that he was matted. We understood that some matting was present but requested that they keep his fur as long as possible and brush out whatever they could. Hours went by with no updates. At approximately 4:20PM, after hearing absolutely nothing for over three hours, we called to check on our dog. We were told he wasn't ready because there were still several dogs ahead of him. That immediately raised concerns because we had an appointment, not a walk-in. When we questioned why our dog had apparently been sitting there all afternoon, the story changed. We were then told they had already been working on him and that brushing out the matting alone had taken an hour and a half. They mentioned that they will contact us within 20 mins of them being done with the groom. That call/text never came. By 6:00PM, after 4.5 HOURS, we still had no update, so I drove to the salon myself since they close at 6PM. We were told he still wasn't done and only needed "a few touch-ups." At the time he was not in the front but in the kennel in the backroom. When I asked how much longer it would take, the groomer claimed she didn't know and then had the audacity to tell us that we were wasting her time by asking questions about our own dog and when we can expect everything to be done. At that point, the groomer said the service is now done and she will no longer be completing the service. When she brought him out, we were shocked. He had been shaved down to the skin. So let me get this straight...we were told they spent an hour and a half brushing out his coat to preserve as much fur as possible, yet after keeping him there for nearly five hours, they shaved him completely bare anyway. Either we were given misleading information, or they wasted an enormous amount of time accomplishing absolutely nothing. The grooming result was disappointing, but the customer service was far worse. We received contradictory explanations, no communication, no accountability, and open hostility when we simply asked reasonable questions. The final insult came when she I said this has not been a good experience and that we'll most likely not be coming back. Her response? "Good. That's what we were hoping for." Imagine saying that to a paying customer who had just spent almost five hours waiting for their pet. We still paid for the full service plus tip; despite the experience. Looking back, that feels like rewarding incompetence and disrespect. If you value your time, your money, your pet, and being treated with even the most basic level of professionalism, I strongly recommend finding another groomer. There are plenty of businesses that actually respect their customers. This is clearly not one of them.

    This place is amazing!! Been going here for a while now and they never disappoint! The atmosphere…read moreis so warm and inviting and Layla just loves to go hang out with her friends, fur and human alike. The wok thy do is top notch and Layla always comes home happy and excited to sport her fresh cut. We love supporting small businesses whenever we can because we love our neighbors

    Angel's Touch Pet Spa - groomer - Updated August 2026

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