If I could give zero stars, I would! This was, without question, the worst customer service experience I have ever had with a pet grooming business. We had a scheduled appointment at 1:30PM and dropped our dog off on time (a few minutes prior to our appt time). Seven minutes later, we received a call informing us that he was matted. We understood that some matting was present but requested that they keep his fur as long as possible and brush out whatever they could. Hours went by with no updates. At approximately 4:20PM, after hearing absolutely nothing for over three hours, we called to check on our dog. We were told he wasn't ready because there were still several dogs ahead of him. That immediately raised concerns because we had an appointment, not a walk-in. When we questioned why our dog had apparently been sitting there all afternoon, the story changed. We were then told they had already been working on him and that brushing out the matting alone had taken an hour and a half. They mentioned that they will contact us within 20 mins of them being done with the groom. That call/text never came. By 6:00PM, after 4.5 HOURS, we still had no update, so I drove to the salon myself since they close at 6PM. We were told he still wasn't done and only needed "a few touch-ups." At the time he was not in the front but in the kennel in the backroom. When I asked how much longer it would take, the groomer claimed she didn't know and then had the audacity to tell us that we were wasting her time by asking questions about our own dog and when we can expect everything to be done. At that point, the groomer said the service is now done and she will no longer be completing the service. When she brought him out, we were shocked. He had been shaved down to the skin. So let me get this straight...we were told they spent an hour and a half brushing out his coat to preserve as much fur as possible, yet after keeping him there for nearly five hours, they shaved him completely bare anyway. Either we were given misleading information, or they wasted an enormous amount of time accomplishing absolutely nothing. The grooming result was disappointing, but the customer service was far worse. We received contradictory explanations, no communication, no accountability, and open hostility when we simply asked reasonable questions. The final insult came when she I said this has not been a good experience and that we'll most likely not be coming back. Her response? "Good. That's what we were hoping for." Imagine saying that to a paying customer who had just spent almost five hours waiting for their pet. We still paid for the full service plus tip; despite the experience. Looking back, that feels like rewarding incompetence and disrespect. If you value your time, your money, your pet, and being treated with even the most basic level of professionalism, I strongly recommend finding another groomer. There are plenty of businesses that actually respect their customers. This is clearly not one of them. read more

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This place is amazing!! Been going here for a while now and they never disappoint! The atmosphere is so warm and inviting and Layla just loves to go hang out with her friends, fur and human alike. The wok thy do is top notch and Layla always comes home happy and excited to sport her fresh cut. We love supporting small businesses whenever we can because we love our neighbors read more

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CANCELED MY APPOINTMENT BECAUSE I WAS A REPUBLICAN!! Let me start off by saying Kamae has done a really amazing with my dog Milo for the past 7-8 months. And it makes me sad to say that I will no longer be coming to Barks and Bubbles for services. Recently I have had a very awkward experience with them. When you go to drop off your dog the door is locked with papers mentioning things against ICE. You have to be let in by one of the workers. When you walk in there is a "F*ck ICE" sign on their desk. This was not only hurtful and disturbing considering that I have family members that are officers. It was hard for me to believe that they would have such hatred in their workplace. BUT I was going to look past it because even though I don't agree with what they stand for they have always groomed my dog well and I'm not one to hate someone because they have different opinions than me. My mom also gets her dog groomed there and my mom also saw what they were doing and felt disrespect by it. She took it upon herself to write a review for barks and bubbles talking about her concerns. A day later I get a voicemail stating that my appointment for Milo got canceled and I would need to call back to discuss why. I called them back and talked to Amanda and it was uncomfortable. She starts off saying that my mother left a bad review and wanted to know if I shared the same opinion as her. Assuming because we have the same last name.... First of all SO disrespectful to ask my opinion on it because it is none of your business and I'm going to you for a SERVICE. I was very taken back by her questions and she said my mother harassed her with her review. Meanwhile she already canceled my appointment for my dog without even talking to me first assuming things. Amanda basically said we just wanted to talk to you to see what your opinion is and if it's the same then we can not service you. I was SO taken back at this and didn't know what to say. She then goes on to say how they lock their doors to feel safe and that their signs in the workplace are free of speech and doesn't reflect on the work they do.... But why have such vulgar signs at your workplace... I'm sure not everyone agrees with your stance so you are asking for these kind of issues. ALSO why are you involving me! My mother wrote that not me just because we have the same last name makes you think it's ok to drag me into this and ask my opinion on it when you have her number! After talking with her she rescheduled my appointment but after thinking about it more I was very disappointed and felt discriminated against so therefor I will not be going back. They also told me to ask if I could talk to my mother to get her review down. read more

Kamae is so good! I am so grateful for how kind she is to my Willow and how gentle she is with her. She de-sheds my dog so well that I don't have to vacuum as often to keep my house clean. I highly recommend her! read more

My dogs love Barks & Bubbles and their groomer Kamae, who makes them look and feel fantastic. They are always happy to see her and she does a great job with their different coat styles and personality quirks. Highly recommend! read more

Barks & Bubbles - Pet Groomers Near Me - Lakeville, Minnesota

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Tionna René to the business owner. You are stating lies and I will not accept that. I heard from a former client of yours that is also a client of mine. We were having a conversation about dog groomers. My client was looking for a new place. She mentioned your company and I stated to her that's mine. I was in shocked when I heard that she said that you guys are posting no ice. I had to see it with my own eyes. I clearly drove up to your location looked at the piece of paper and drove away.That is not harassing a business. I don't even know if anybody actually saw me reading the notice I did call you later said that was very disrespectful and I will be no longer be a client and you might lose clients over this vulgar display. The person I spoke with stated that she has not seen a reflect of negative and then hung up on me. I feel as a client of yours I had to express my opinion that is not harassment. I then wrote a review and said your business was OK gave you three stars and expressed my opinion about fuck ice in your lobby that was disrespectful. That is not harassment that is first amendment right of freedom of speech. You are the one that is making a bigger deal out of this by involving my daughter. I have stated my opinion and I have moved on, but don't ever say that I was harassing your company . You have to expect some people are going to react to your vulgar comment of displaying "fuck ice" which is the first thing people are seeing when they walk into a place of a dog groomer business. It's sad to me to see that your company don't care about your loyal customers that this may offend them and expect your customer to agree with your statement like I said I have moved on I'm gonna take my business elsewhere. good luck read more

Beatriz, the owner, greeted us as soon we as came in. She listened to us as one of our little pups is terrified of hose spray nozzle hissing sounds. She told the person giving the baths so she'd take care not to scare the dog. Beatriz called us 20 minutes before she finished, and we arrived just as the second dog was done. Both dogs look great, and came home with soft fluffy fur that even smells nice! We already have their next appointments booked. read more