If this was my first visit to this location, I would give 1 star. However, I had been going regularly to get my hair braided with no issues until recently. I don't want to ignore the great appointments I had previously, so I'm giving 2 stars only because I'm unable to give 2.5.
Approximately two weeks ago I scheduled an appointment with Iye on a Friday afternoon. I sent a picture from Pinterest with the braided style I wanted (as I usually did). When I arrived, she was behind, but that was fine. I'm pretty easy going as long as my schedule allows me to wait.
The appointment was going fine until I got in the chair after getting a wash. I gave her my braiding hair and proceeded to answer emails and look at social media on my phone like I usually do. I had been to her enough times to trust that she was going to give me the style that I requested or something even better. The style I wanted was similar to a style she had done for me before so I had no worries. I even mentioned to her that I would need to schedule 2 more appointments for some upcoming events in hopes of us getting those on the books before I left.
As I sat there, I realized something was off. It seemed like she was rushing with my braids. She was struggling with the pre-stretched hair and was pulling my head in the process. That wasn't normal. Then she verbally stated "I'm trying to leave early today" twice to her colleagues. At that point, I was concerned. It didn't seem to be an emergency that was requiring her to leave early. It seemed she had other plans. I began to wonder why she booked me at that time in the first place if she had other plans or needed to get out early.
At that point, I looked up and got a glimpse of my finished hairstyle. I was not happy at all. The braids were crooked, the parts weren't done properly, and the size of my two braids didn't match. Normally at the end of my appointments, she would wrap me and put me under the dryer to ensure everything was good to go. This time, she took off my cape and said, "you'll need to wrap your hair when you leave" followed by "just text me the other appointments you need".
I sat there stunned because I was unhappy with the finished product and I was being rushed out. Although I wasn't happy, I still paid and tipped knowing that I wouldn't be back. I went home then made an appointment with another salon for the next day.
I was more upset by the experience I had than the wasted money. I'm a very loyal customer if I feel good about the services I'm receiving. Honestly, I would've preferred for her to either tell me she didn't have the time to do the style I wanted or reschedule me for another time.
I want to reiterate that I had great appointments with her prior to this. She actually did a thorough job every other time. This may have been a one-off situation, but I can't risk that happening again. My time is just as important as my money and I need to have a stylist that will work to deliver a great style every time.
If you decide to go to this stylist, just confirm that your preferred style can be accommodated during the appointment time that's given. read more