Very well-run facility. The volunteers are incredibly kind and know so much about the cats and dogs…read morein their care. I accompanied a close friend to meet a beagle from West Virginia. The volunteers/employees were very thorough and helpful as my friend adopted this beautiful dog.

These Assholes sold my dog they refused to give me my dog back I've had him for 6 yearsread more

if you are planning to buy a pet in her DONT. This store sells sick animals with deadly dieses and…read moredeadly health problems for 3500 if you don't think that isn't bad enough the store smells like pee and poop the whole time they also make MULTIPULE dogs live in VERY VERY SMALL cubes for months. I got a dog here he was a cockapoo tri color very cute he was like brother to me. He started having health problems very early on he would throw up his bile once a week to few times a week. and later on, he wouldn't eat his food so me and my family had to find various dog food until we finally found one, he would finally sort of eat he didn't eat the dog food alone that much we usually had to put carrots or chicken so he could eat it. until he died, he died today he was always very happy, and he was going to turn 2 in 3 months he would live a longer life if it was for this store .This store only cares about money not the well being of the dogs this store in white hall mall is pure evil don't shop here.

It seems my review was filtered or falsely deleted on google, but in short: my bunny died 3 days…read moreafter I bought her from coccidia - a highly contagious parasite. Her fecal test showed over 1000 parasites in just one swab and the coccidia had moved into her liver. The chances that the bunnies that she lived with don't have the same parasite is almost zero, due to how contagious this parasite is. I spoke to Abby, who after I told her that my rabbit died, said "okay" in an extremely sarcastic tone. She then asked if I had the rabbit (no I don't have my dead bunny. She was cremated because she lost control of her bowels while she DIED IN MY ARMS and smelled like diarrhea and urine) because they would only give me a replacement if I had my DEAD RABBIT and receipt.

So happy to visit this amazing "boutique-like" community pet supply store, bakery, and on-site…read moremaker of treats and healthy snacks for pets. I have not been here for a few years...I really enjoyed this visit, I felt no pressure to purchase anything. I ended up finding a freeze-dried treat that was low fat and my dog is has been so happy. My only recommendation is that it would be nice to be able to see prices on very special items like puzzles, etc. of course, I could have missed seeing any pricing. They have an incredible selection of dog and cat foods. Highly recommend!

Nice selection of top quality packaged food, supplies, snacks and toys, as well as homemade food &…read moretreats. Extremely knowledgeable, enthusiastic, pleasant & very helpful people provided top notch customer service. They asked questions in order to help make the best recommendations at various price points for snacks, toys, etc. to meet the specific needs of our pup who loves to chew. They even recommended solutions to help our fur-baby with anxiety and car sickness -- the tincture and calming cookie worked like a charm with no ill side effects!!! Thank you!! I did not realize the store was closing; they didn't rush me out, and continued to help me. Wonderful experience. Very highly recommend shopping here!!!

Thank you so much Casey @chaarstore for grooming "*Bombón"…read moreshe looks gorgeous! You are so kind and loving!

If you are a woman looking to be treated like a paying customer this is not the place for you. I…read morewent in looking for work boots and was being helped by a young associate. They did not carry a wide variety for women and I was informed they did not carry smaller sizes in men's to accommodate me. Then an old guy came over and was very condescending towards me and what I was looking for telling me what was best for the job I do. I have done concrete for 5 years now and know what I need. Also the fact that he scoffed after I told him I was in the carpenters union and being concerned I didn't have a voucher from the company I work for. I currently make $3000 a week and didn't think either one of these points were relevant. It was absolutely disgusting honestly. Helping is one thing but to talk down to a potential customer is unexcusable. I left went to boot barn in Whitehall spent just under $300 and got myself a pair of thorogoods that were a men's size.

I restarted in the hobby by buying my fish from this location. but i wish they would have a sale or…read morediscount some of the fish i bought. only problem is that since this is a really busy location, whatever good quality fish come in, it's bought up pretty quick. i do buy a lot of my supplies from here, i compare shop b/w amazon, petco, petsmart. bought 75 gallon marineland tank from these guys (looks strong) which will be setting up soon, looking to purchase another one and filters. one thing i have to commend these guys, one fish i bought passed, and they were kind enough to replace it for me or give me store credit. i check into this place weekly, looking for some unique peacocks. only thing i would recommend is that petsmart up it's game from beginner level to more diverse peacocks/haps like petco in allentown. unlike some of the other pet stores, i'm glad they give you 2 weeks replacement/store credit if something happens to your fish. the other pet stores say that petsmart kills 100s of fish per week b/c they get fish, i have not had this problem.

I took my short haired breed for a bath, brush and nail clip. My dog came back with a clipped…read moresanitary. My dog looked like the groomer forgot it was a short haired breed and tried to fix it. Clipped pieces off and looked like she missed a huge area. Maybe she's inexperienced but won't be coming back to this grooming salon. I do like the store itself and the groomers themselves are friendly. Just may need some more education.

Best pet store around, please don't go away!, the prices are fair the ppl are so nice and the…read moreselection is

Sabrina (manager) graciously assisted me with a "door dash" © order. The other employees were…read morehelpful... I wish I could remember the name of the person who showed such a genuine interest in my dog Charlie. She helped with sizing harnesses, etc. there's a lot of competition and choice with pet supply companies ... while I like the help with my refund and the selection of very cute greeting cards, I think this is no longer one of my top three places to shop for pet supples

this is my go to place in buying fish. they have like 6 pages of diverse fish (african cichlids)…read morewhich i have custom order from the breeder. i bought a tank from these guys which i'm using right now, but i get my supplies from petsmart, petco, amazon. i compare shop. unlike some of the other pet stores, petco gives you a 30 day replacement/store credit. i check in weekly to see what unique peacocks/haps they have coming in. only problem is since this place is very busy, the rare unique fish get bought up pretty quick. i highly recommend this place, only thing i would says is if they could give me a discount, it goes a long way.

My review is in regards to the new vital care program that's points based.... it absolutely…read moreSUCKS!!!! The worst thing they could have done!! They took away the nail clipping and teeth cleaning now you have to pay 15.00 for each service!! Once I reach my free grooming I'm not using them anymore to groom my dog! I don't get a manicure and then pay extra to clip my cuticles why would I pay for nail clipping when I pay to get my dog a bath and haircut of course I want his nails clipped:( it's such a scam I hate this company so money hungry they're not at all about the pets!

Great salt water selection. Knowledgeable staff and always available to help. Fish are very healthy…read moreand well prepared. Will be back many times!

If you're in Berks County and need a salt/freshwater fish and pet store this is the place to go…read more Wide variety of tangs, clowns, snails, crabs, chiclids, corals you name it they'll have it, and if they don't they'll get it for you. I've spent thousands here and every penny was worth it. If you have any questions ask for Jimmy or Bailey and they will take care of you!

Im pretty sure when you ask for a haircut you actually want a haircut! I brought my puppy in asking…read morefor a haircut. I asked for half off meaning 4 inches of hair on his back to 2 in. $79 dollars later he looks the exact same except with a shaven face and clipped nails. WTH. I'm calling the manager tonight with pictures but this isn't a haircut. They gave him a bath and brushed him - all of which I can do easily on my own.

I haven't always been a huge fan of this store..... but recent visits have changed my mind!! Thank…read moreyou so much to Haley and Kendyll. Hayley's knowledge of dog food is incredibly helpful. Great selection of food - many "hard to find brands" can be found here. What a pleasant morning and shopping experience. I will be back soon.