My dog loves this place probably the treats lol, or all the toy selection. Either way, the staff is…read moregreat and always super friendly. It's an easy, laid-back spot to stop in, and my dog is always happy to be there.

brought my moms dog in for a bath. hot water ran out right after we got her lathered. it's…read moreDecember, the dog is shivering. they kept saying to wait 20 minutes but after 30, still no hot water. had to bring home a wet soapy dog at 6pm on a cold December night to finish. this place should not offer baths without reliable hot water. zero stars.

I absolutely love the store on hillsborough road in Durham they have the best employees they're…read morealways very nice and extremely helpful and I love the coupons I get from being a member all a round great place to shop for your fur babies

on 2/13/26 I dropped off an extremely nervous terrier @ Pet Supplies Plus in Durham - she's been to…read moregroomers before but she's so anxious as she grow older I fear a heart attack - truly. But she was covered in mats (I was trying to groom her at home but she's too hard too control - it wasn't working) AND long toe nails. Kaitlyn groomed her -OMG! it was amazing - yes she now looks like a fat guinea pig (which is why I'm not including a photo) but I don't care about the look, told Kaitlyn that I just needed to get rid of the mats, we talked and made a plan to 'take it all off and we will start all over for a new coat' - will go back in 6 weeks, and ask for Kaitlyn! BTW the free toy they give the dog - might be a 'gimmick' but it's weird - my dog has been carrying it around all day - go figure - hates the store, but loves the toy. Definitely recommend.

The staff was very nice and they had a great selection of basic garden stuff and pet supplies. Our…read moredog LOVED the marrow bones so we will be back for sure. Prices were reasonable.

The employees are always nice! They always have what I am looking for and always offer help!read more

The staff are knowledgeable, helpful people who really love birds and wildlife! Amazing choices of…read morefeeder, food, and hardware for all your needs and your birds needs!! The manager Jennifer and the rest of her team make this WBU a reason to shop here! (plus all the cool events!!)

Everything . This place is incredible and staff, especially Richard is always so helpful!!read more

We love this Petco store. The staff members are incredibly kind and helpful. We got our pup early…read morethis year, just before the first stay-at-home order went into effect for North Carolina. Before COVID, we did a lot of in-store shopping and since March we have transitioned completely to online order/curbside pickup. In-store experience: What we enjoy the most is the excellent customer service. We are first time pet owners and so when we first went into the store, we had a lot of question such as what types of treats might be good for our dog, what type of nail clippers to use and how often to get our dog groomed. We talked to multiple associates over various visits about our questions, and everyone was knowledgeable and happy to go to extra mile in helping us out. Additionally, the store is just fun to walk around. They have a great selection of toys, treats, collars, apparel, etc. They have many different bones/animal parts as chew toys for dogs; we enjoyed taking our dog in and letting him "choose" a bone. The store has most essentials in stock, especially when it comes to food, treats and toys. There are also grooming and training services available, though we have not used either due to COVID restrictions. Additionally, there is a veterinary clinic in-house; we visited them soon after we adopted our dog and were great for a basic visit though we have moved to a different vet now. There are cleaning stations around the store in case your pup has an accident while inside, which makes the experience a lot less stressful for those with young puppies. The last time we went inside the store, they had decent COVID measures enforced, such as social distancing when standing at the checkout line. Online order/curbside pickup: We have loved this option and hope that it will still be available post-COVID. For each of the 4-5 orders that we have placed online, our items have been ready for pickup in less than an hour. Upon arriving at the store, we park in one of the designated spots and call the store phone number. Someone hand delivers our items to our car, even tossing it in the backseat rather than to the driver to further minimize contact. There have been a few items which were listed as available online but haven't actually been available, resulting in a cancelation but thus far it has not been a huge issue for me. In these cases, I re-ordered the items online and received them within a couple of days. We look forward to continuing to shop at this Petco.

I stopped by this PetCo location today between 11:00 and 11:15 a.m., and had a concerning…read moreexperience. One of the male employees had a very strong smell of marijuana that was noticeable from several meters away, which made the environment uncomfortable while I was shopping. My main concern is that this is a pet store where employees are responsible for the safety and care of animals. Even the impression that an employee might be impaired can make customers worry about animal safety and professionalism. It also made me want to finish my shopping quickly and leave instead of browsing, which isn't a great customer experience and could discourage people from spending more time--and money--in the store. I hope management takes this seriously and reinforces professional standards so the store remains a safe and comfortable place for pets and customers.

I am writing this review to warn any customer from purchasing dog food from Petco in the Durham…read moreregion, specifically their line of food, Wholehearted at 4011 Durham Chapel Hill Blvd. I purchased a bag of dog food from this location that was infested with webs, moths and larvae. This is unacceptable for any product, especially pet food. When I returned it, I was only offered a refund or an exchange for the same brand -- despite clear concerns about a possible infestation issue. It was laughed about that, "this happens when we don't have climate control in our warehouse." No effort was made to offer compensation or a price adjustment if I chose to purchase a different line of dog food instead from this Petco location. I asked for a discount such as 10% off of our purchase of a different brand of food due to the major health concern surrounding Wholehearted, yet the manager was unaccommodating. This response was extremely dismissive given the seriousness of the issue and I will never be returning as a Petco customer.

This PetCo location is my favorite pet supplies chain store. Staff always welcomes my dog with…read morecuddles, praise, and treats, and they're always helpful when I have questions about products. Once, years ago, when a product was spoiled, they followed up on my refund afterward to be sure I was satisfied. For a big chain store with everything I need, the friendly staff give it a neighborhood shop feeling.

Just had the most professional and pleasant conversation with a staffer name Bean! I had an issue…read morewith my auto ship delivery and they went ABOVE and beyond to take care of me and to give me extra info on how to solve my issue! I cannot recommend this place enough. The customer service is amazing, the price adjustment to reflect the stores price is a godsend, and the staffers are so knowledgeable! What a beautiful store filled with so many amazing workers! 5 paws up!

Every time I go into this store I am ALWAYS greeted! The manager and staff are always helpful and I…read moreeven get free samples of dog treats when I go in. I don't go anywhere else but this store for all of my doggie's needs.

Nice try. The "Manager" is your daughter! She, (along with the first young man), VERBALLY, in her…read moretelephone call, assured me that she did NOT have ONE CAGE AVAILABLE, and did NOT remotely offer to loan me one, much less any possible solutions. DO NOT CHANGE FACTS. I found this hard to believe. It was at this point I contacted the Seller of the young Lavender Orpington, who was so very gracious as your daughter should have been. Hopefully in posting even more of your emails, you can peruse what your daughter actually emailed me as her response! I know that you are certainly proud of your "MANAGER" and her very sophisticated language such as "fuc* you," and calling me names, such as "certifiably insane." Considering that I am a published Editor, a Military Officer-Persian Gulf War, and retired Clinical Neuropsychologist, I really enjoyed that. Could you tell me what Universities she attended? Oh that's right, she DIDN'T. You've done a fine job there Madame, in picking a friendly, honest, and warm, "Store Manager." Rattlesnakes, are nicer. The reason that I have posted to YELP is NOT about any cage, but concerns about how your staff on Saturday handles customers, namely YOUR DAUGHTER! Just READ your daughter's language to me.....a long term customer, Military Officer and Dr., and well respected community member! It is pathetic how it never crossed her mind to say "I'm sorry," and then, instead of checking facts, you posted a response before READING the insulting email from her with the foul language! You missed the ENTIRE point!! All she had to do, AND her Mom, was be gracious, learn from BOTH of your mistakes, and apologize. Have a great day. Dr. Brown

I am the owner of Carolina Coops and we build very high quality, high function and beautiful…read morechicken coops. When I went to visit the urban chicken store I was very impressed with Laura the owner with her customer service and everything she had to offer in her store. If u are thinking about getting into backyard chicken keeping this is a must see store.

Tiffany is a gem in the chinchilla community. I've purchased multiple times and she has always…read moreshipped very quickly. Her craftsmanship on hammocks, ledges, and other chinchilla goodies is top notch. She prices everything fair and even refunds for shipping if there are overages. I've personally reached out to Tiffany to get advice on my chinchillas and she was always so helpful. Her babies are so beautiful!

From the owner: Carolina Chinchilla Ranch, located in Roxboro, NC, is a reputable breeder and supplier of…read morechinchillas, offering a variety of these adorable furry creatures for sale. With a commitment to providing safe and quality products, they also offer chinchilla boarding services and a surrender program for those in need of finding a new home for their chinchillas. As a trusted source of information, Carolina Chinchilla Ranch provides basic chinchilla care guidelines, show information, and a range of safe products for chinchilla owners. With their extensive knowledge and dedication to the well-being of these unique pets, Carolina Chinchilla Ranch is a go-to destination for chinchilla enthusiasts in the area.

The groomer did a great job with our Cavapoo, Ruby! She was reasonable and very patient! Will be…read moregoing back again real soon.

I've never been to better groomers! Attentive, flexible, sweet, skilled. Just wow! My only regret…read moreis that I moved to Durham and they are far away. I may still drive there!!!