We love this Petco store. The staff members are incredibly kind and helpful. We got our pup early this year, just before the first stay-at-home order went into effect for North Carolina. Before COVID, we did a lot of in-store shopping and since March we have transitioned completely to online order/curbside pickup. In-store experience: What we enjoy the most is the excellent customer service. We are first time pet owners and so when we first went into the store, we had a lot of question such as what types of treats might be good for our dog, what type of nail clippers to use and how often to get our dog groomed. We talked to multiple associates over various visits about our questions, and everyone was knowledgeable and happy to go to extra mile in helping us out. Additionally, the store is just fun to walk around. They have a great selection of toys, treats, collars, apparel, etc. They have many different bones/animal parts as chew toys for dogs; we enjoyed taking our dog in and letting him "choose" a bone. The store has most essentials in stock, especially when it comes to food, treats and toys. There are also grooming and training services available, though we have not used either due to COVID restrictions. Additionally, there is a veterinary clinic in-house; we visited them soon after we adopted our dog and were great for a basic visit though we have moved to a different vet now. There are cleaning stations around the store in case your pup has an accident while inside, which makes the experience a lot less stressful for those with young puppies. The last time we went inside the store, they had decent COVID measures enforced, such as social distancing when standing at the checkout line. Online order/curbside pickup: We have loved this option and hope that it will still be available post-COVID. For each of the 4-5 orders that we have placed online, our items have been ready for pickup in less than an hour. Upon arriving at the store, we park in one of the designated spots and call the store phone number. Someone hand delivers our items to our car, even tossing it in the backseat rather than to the driver to further minimize contact. There have been a few items which were listed as available online but haven't actually been available, resulting in a cancelation but thus far it has not been a huge issue for me. In these cases, I re-ordered the items online and received them within a couple of days. We look forward to continuing to shop at this Petco. read more

Petco - Thank you note from staff - Pet Stores Near Me - Durham, North Carolina

I stopped by this PetCo location today between 11:00 and 11:15 a.m., and had a concerning experience. One of the male employees had a very strong smell of marijuana that was noticeable from several meters away, which made the environment uncomfortable while I was shopping. My main concern is that this is a pet store where employees are responsible for the safety and care of animals. Even the impression that an employee might be impaired can make customers worry about animal safety and professionalism. It also made me want to finish my shopping quickly and leave instead of browsing, which isn't a great customer experience and could discourage people from spending more time--and money--in the store. I hope management takes this seriously and reinforces professional standards so the store remains a safe and comfortable place for pets and customers. read more

The environment is not too bad, however there are way too many employees on the floor, they bombard you with questions and even if you say you don't need help someone will come back to ask for the second time. I love friendly staff but it feels forced and not genuine read more

Honestly so disappointed in the staff here. I went in EVERY worm in one of the refrigerators were moldly and dead, no a super big deal it happens. There were 4 employees, I assume that worked at the vet clinic. I told them and asked if they happened to have any more worms elsewhere or maybe support with finding alternative food for my pet. Most just looked at me like I was a problem, there was one person that actually took the concern and said they would pass it along. Final straw was I went back grabbed what I needed and went back to the front. All of the assumed vet employees were still there just chatting but no one that actually could ring me out. 1,2,3 minutes go by with no support. I leave my stuff and walk out. This was bad, I'd rather drive 10 extra minutes to another pet shop than go here again. read more

Cuts and abrasions under their legs and could not follow basic instructions. Go to PETCO in Cary if you want a cut completed correctly and actually have someone take the time to do the job right and get what you paid for. BIGGEST MISTAKE COMING HERE INSTEAD OF PETCO IN CARY. ***update Dog got a deep cut on his leg and they played it off as if it's just a scrape. We had 2 dogs and they couldn't even do our other dog. My dog is fairly smart and I can see why he didn't want to get cared for here. He had 3 haircuts in Cary I can see why he didn't want one here. I advise if you have small dogs to go to Cary. read more

Petco - Deep cut - Pet Stores Near Me - Durham, North Carolina

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Great staff, timely and caring service!! Would highly recommend for grooming services.

So annoyed... There's been like a groomer backup since FOREVER! And my rush to get my pups a haircut because they needed one badly. I sadly decided to take them to petco as they had an opening. My exact words to them "I'm okay with them being short as long as they don't look like naked mole rats" .... I LITERALLY GOT NAKED MOLE RATS BACK!!!! How? Just how ‍ read more

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Do not shop here unless you want to be treated like a problem! I needed help with a dilemma that I was facing. As I ask one of the the employee she first acts like I should not even bother her. So I proceed to ask my question and she acts like I am stupid by her reaction on her face. Is NO HELP AT ALL! A gentleman that works there came up when I asking the question and was very helpful and kind. Exactly how an employee that works in customer service should be! I was very nice, did not raise my voice, was not rude. I had to apologize to the woman who was very rude to me saying "I'm sorry to bother you" VERY unprofessional! Also it is Christmas, a lot may be going on with people during this time and not in a good way. This employee needs to watch a video on how to treat people or work somewhere where they allow you to be rude to people who just need help with a question. I spoke to the manager (Kelly) on the phone at 1:08PM today and she said she will handle it. I also felt some attitude from the manager when I called to complain. I decided not to buy anything from this location and went to another place where I was greeted warmly right when I walked in. Very lovely people, very kind to me. 8200 Renaissance Pkwy Petco, aside from the gentleman that helped me and treated me like a human being, y'all need to be professional and kind to people. Treat others that way you want to be treated. read more

We are all entitled to our own opinions right? Well here is mines: Parking - 5 Location - 5 Customer Service - 5 Facility Decor/Cleanliness - 5 To be a pet store, man it was clean! I hadn't been to a pet store in years so i was imagining dogs and cats running loose everywhere. This location was the exact opposite. It was well stocked and super clean and it SMELLED GREAT! The parking situation is not one as there is parking for everyone. The location is grand central in the complex and the decor was cool. My favorite part was the customer service. I was approached by a worked (didn't catch her name) that begin to do her best to help someone who was just 'scouting' out the store. She was super kind and full of knowledge. I almost bought a Ferret. 5 STARS PETCO! read more

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I have taken my dog Justus here since I first rescued him as a puppy, and he just turned 7! For the past 3 years or so we have been seeing Beth for his grooming and she does an absolutely amazing job. Justus hates being groomed and really is not a dog friendly dog, but she takes the most amazing care of him and I never worry about dropping him off for the day! He is part chow, part golden retriever and some other breeds so we have to get him groomed every 3 months or so and each time he looks beautiful and we always get so many compliments! I am truly grateful for being able to trust the staff at Petco, especially Beth, with my sweet baby and knowing he will be in good and caring hands will keep me coming back! Thank you Beth, and all grooming staff! read more

Petco - Fresh groom on Justus! - Pet Stores Near Me - Durham, North Carolina

Horrible customer service. Zero compassion from the manager, Eric, on accepting a return when I explained I didn't need the product because my foster dog DIED. The inflatable collar I bought was never opened and the exact same product hangs 20 feet away. No smile, no greeting, nothing except an rude interaction that no, despite seeing that I purchased the item, no exception would be made. I will NEVER shop here again. read more

I usually enjoy going to this particular store because it is local to me and the staff are usually alright if not slightly rude. My opinion of this store has completely changed today, my partner who has gastro intestinal challenges used their bathroom today and was told to leave because he was taking too long. He tried to explain his medical problem that was causing this when the employee suggested that another overdose in the restroom would be lovely. You people should be ashamed and dissapointed in yourselfs at suggesting something so awful to be good just because you judge a book by its cover. I will be reporting this to my friends who frequent this store read more

A customer service regional manager intervened, assessed the situation with Natasha, looking at the video cameras and work load for the day, and determined that Natasha had incorrectly handled the situation. I'm a forgive and mostly forget type of person, but it'll take some time for me to bring my pets back into that store. read more

It was weird...like the guy was friendly but also kind of chastising? He was nicer to my fiancée than he was to me so I at least appreciate that but I don't know...he was kind of giving us a hard time for coming into the store before we had the confirmation email about our online order. Had he listened he would have heard the part about how we were having issues and had to place it twice...anyway... The store is clean and the staff is helpful enough. Prices on food are generally better than at boutique shops but not quite as good as I would like for a big box pet supply conglomerate. Pet stores in general depress me and so I may be somewhat biased in that way anyway. Long story short, you can probably get dont what you need to get done in this store. Don't expect and amazing shopping experience but you should be able to leave there adequately satisfied. read more

I typically go to Woof Gangs (which is amazing) but they closed temporarily to move locations. I had to find a groomer - nobody in Durham or Chapel Hill had any appointment less than 6 weeks out - except this Petco. That alone should have given me pause. The grooming manager was rude and aggressive the second I stepped up to the counter. I should have read the reviews a little closer because many of them spoke to the rudeness of this staff (read Google reviews). Save yourself frustration - go somewhere else. Anywhere else! read more

Very friendly at their Vetco office, very nice technicians and DVM was very nice!! I'll go back to the VETCO, Vetinary Hospital there. The Grooming Salon, was rude, not interested in helping me the day of my appointment. They saw me standing there at the counter and none of the 5 employees wanted to come to the counter to greet me, they all just looked and did nothing. The one that finally did approach the counter ended up being rude, because I bothered her from visiting with her co-employees. For my pet supplies, I'll continue to go to Oetsmzrt. But I will return for the vetinary services. read more

We came in on a Memorial Day weekend to find out about dog training classes. Both Tim and Kyles helped us. They were GREAT! They went over in detail, what each class consisted of. It is 6 week course, and they go all the basics. They told us, Petco coupon book, it would give us an extra %10 - making it only $109.00 a bargain! They also told us to sign up for membership, and we would get $40.00 in coupons to spend on anything in the store if we purchase the training classes, which we did. ** And as an added bonus .. they said they would price match anything on internet, like Chewy.com Kyles and Tim could not have been more helpful !! Petco is very fortunate to have them represent Petco!! read more

I dropped my dog off at the Grooming center and my wife picked her up with bloody nails, worse than I've ever seen in my life. The grooming manager stated that the groomer will continue to clip the dogs nails unless it bites. When I called up to complain, the manager puts me on speaker phone as if to mock me by clearly broadcasting my complaint to her coworkers. My dog isn't a biter so she was dealt an unlucky hand from the beginning. Petco's solution was to offer a refund and get my wife out of the store as quickly as possible. We'll be escalating the matter to corporate and the media citing questionable grooming techniques as well as deplorable customer service. If the manager of the grooming center is rude to you as a customer, how can you trust them to take proper care of your animal? I took the grooming and inexperienced management issue to social media and Petco's corporate headquarters responded to my complaint almost immediately. read more

Petco - Grooming center results courtesy of Grooming Manager and staff. - Pet Stores Near Me - Durham, North Carolina

My family doesn't usually buy supplies from a pet store, but as we were buying a betta fish for our daughter, we also stocked up on cat supplies. Pet places like Petco are usually more pricey, but they had the cat food we get as buy one get one 50% off, so we can't complain. The staff greeted us when we entered and they were very helpful when we asked how to care for a fish. When we left the store and looked at our receipt, we saw a 24.99 cat mat we bought was actually priced at 39.99. We went back in to return the mat, and the cashier refunded the difference since the mat was in the wrong spot without any hassle. Our only complaint was that the bathroom was a little dirty. read more

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Milo needed some new dog food, so I decided to see what Petco had to offer. They seem to have lots of sales online & in-store, so I wanted to check them out. They have this brand, Merrick, which Milo loves. And it's reasonably priced. They also carry his favorite Blue Buffalo brand soft treats. They seem to always be on sale, which is great. Employees are friendly & super helpful, especially the ones at checkout. I've had to make some exchanges before & thankfully, they've never given me a hard time. The store is clean & never smelly. read more

Our boy went from very hairy to debonairing due to their groomers. He loved the staff and we will keep bringing him! read more

Petco - Pet Stores Near Me - Durham, North Carolina

First and unfortunately last time going to their grooming salon. Two of the three employees at the time were very friendly and nice, one was rude. I thought all went well when I picked up my dog but that night into the next day his testies were red and puffy - I ended up taking him to the vet and they said he was cut too low to the skin and that the area was irritated so now he's been on medication and has to wear a cone until it heals up. Poor thing has been absolutely miserable and barely wants to go out to use the bathroom. He's been getting groomed for over a year and we've never had any issues prior to this. read more

We have taken our dog to Petco's in Massachusetts since she was adopted 7+ years ago and in NC recently after moving. There is a backlog and I understand; so she was booked on Sep 9th for Oct 16th at 900am. I received several confirmation correspondences the last being today the morning of Oct 15th at 844am, confirming. FYI all confirmation requests on my end were responded to. I just received a call at 1130am telling me they had to cancel her appointment due to a backlog. When I asked why; they said that is all they could provide. If a groomer left, was sick or was let go, I get it and am sympathetic to the challenges with turnover. If the answer to why was simply we just found out we are short a groomer tomorrow, while disappointed there really isn't anything anyone can do. I guess I have to draw my own conclusion that a family, friend or someone more important needed a rush appt. The one thing that has become exceedingly frustrating is company policies that only go 1 way, Petco's policy is a 24 hour cancellation notice but for the customer the cancellation can occur at any point. Companies have high demand now for this service but customers adapt. Relationships & communication still count for something. I will add that our experience the first time from groomer and checkout person were really fantastic at this store! I feel bad that I don't remember the names as her appointment was not under my phone number and email then. But the girl checking us out after her appt even said please come back in to visit us. We even waited longer to go back to this store because of that. Also wanted to add that another Petco store was more sympathetic and accommodating right after getting this call. Hoping that works out. Petco has been a constant in our dogs life and hoping this remains true. If I hadn't gotten that feeling I would have looked outside of Petco and if that was a nice experience, even at more of a cost and/or longer appointment wait times I would have made the switch. From looking at the other reviews this seems to be more and more the norm at this store and as in most cases usually a Petco Corp management issue. Sorry for the length but think it is important if other customers read they can try and draw their own conclusions. read more

I tried several different places to find the right groomer for my dog. I was so pleased with the groomers at this Petco location we have not gone anywhere else since. The groomers are all incredibly friendly and knowledgeable. Beth took the time to talk with me to help me figure out exactly what type of haircut and look I wanted, and she always double checks with me every time I come in in case anything changes. My dog is always so happy and excited to see her and when he leaves, he smells so clean for quite a while after the bath! Additionally, she's gone above and beyond and has fit us in for a last-minute quick appointment before a snowstorm so I could avoid snow clumps in his hair and even sometimes even surprises me to with cute little seasonal bandannas - or at Christmas antlers - on him when I come to pick him up! During COVID the whole store has done a great job of social distancing both with people and dogs and I feel very safe coming in and bringing my dog to visit Beth. read more

Petco - Pet Stores Near Me - Durham, North Carolina

I try not to leave negative reviews in general, and especially during Covid, but my experience today was particularly horrible so I'm sending out a warning-do not get your cat groomed here unless it's comatose. I have gotten my cat groomed here previously without issue. Today I left him for his appointment and about 3 minutes later, the groomer called and told me he was MEOWING TOO MUCH and wriggling around. Don't advertise cat grooming if you're an incompetent cat groomer. They offered to try another day when he's in a "better mood." No thank you!! read more

My toy poodle had an appointment with Beth for a teddy bear cut and he came back looking ridiculous. I am embarrassed for people to see him. She claims this is what my husband wanted and this is a type of teddy bear cut. I don't think so! His hair on his face is cut terrible his nose has been shaved to the skin his hair along his jawls stick straight out. The hair between his eyes is all messed up. I am amazed she thought is looked good. She the flipping salon manager. WILL NOT RETURN! read more

Petco - WORST GROOMING EVER! - Pet Stores Near Me - Durham, North Carolina

I've never "Yelped" before but I was so affected by others comments that I joined to simply write this post. I usually use Yelp for recommendations, but have never commented before. So here goes: We have two dogs that we adore. We recently brought out Pit Bull mix in to see Beth in the grooming salon- she was so poised and calm with our "big lug" who can be tricky to tame at times- his aggression is due to his size and playful nature... Not meanness. She was playful but commanding- reassuring our dog and us that she was in control but still so caring and understanding of our concerns and preferences. I would absolutely recommend this location and this grooming salon! Thanks! read more

Petco - Our happy boy the afternoon after a healthy (well needed) bath! - Pet Stores Near Me - Durham, North Carolina

Stopped in to buy a betta fish. I was really disappointed with how little water the bettas had. The containers have a sticker on them with the fill line, and each betta's container was less than halfway to the fill line. They were literally living in less than 2 inches of water. It was pretty sad and most of the bettas looked like they were barely alive. The only reason the store gets 2 stars instead of 1 is the friendly employees. The people who work there are always nice. read more

DO NOT TAKE YOUR ANIMAL HERE TO BE GROOMED!!!!!!! I took my Golden Retriever Jake here a couple of years ago to be groomed. I dropped him off at 4pm and was told I could pick him up at 8pm. When I arrived at 7:30pm, the lights were out and no one was in the groomers office. I went looking for a Manager who informed me they were closed. I informed him that my dog was still in there and I wanted him back. I was told I would have to wait a few minutes. I don't take kindly to waiting when I was visibly upset. I was told the groomers office was open until 9pm and was not expecting this scenario. I waited 2 minutes before going back into the office myself. I walked to the back where they keep the dogs in cages only to find my poor 85 pound dog hunkered down in a cage clearly half his size. I was sooooo very upset, the Manager was no help and didn't seem to care. I walked out with my Jake and have NEVER been back. I suggest you spend your money elsewhere than support a company that clearly doesn't care. read more

Their products and staff are wonderful, but the only complaint I have is the groomer department. My dog needed a cut, noting fancy. I have a Pomeranian and he was shedding way too much so I wanted to give him a nice short cut. Honestly, I could have done it myself and now I know, I should have. It looks very unprofessional, careless and done in a rush... just see for yourself. It's not even worth paying for, even if there is a coupon read more

Petco - Unprofessional and careless - Pet Stores Near Me - Durham, North Carolina

Always gentle and treats my 2 furkids wonderfully. We only do nail/paw trims, but they remember us every time. Very sweet staff!

I do not understand why on earth I would still need my receipt for a harness when you clearly found the purchase I made. Further I do not understand why you would offer me instead a merchandise card that was less than what I actually paid for the product itself. I assure you I will instead continue to shop at more reputable and less reputable pet care proprietors, none of which I have run in to this type of nonsense with. I also do not think I will be entrusting my dog to your vet services or grooming services either. read more

Good selection of products, well-organized store, and the staff is friendly. We have never used any of their training or grooming services, but we are perfectly happy to shop here. We are a member of their free rewards program and we get emails and mailings for useful coupons pretty regularly. read more

I took my dog to get groomed here for the first time. My dog is old and he hadn't had a haircut in a while. His fur was pretty matted. Since he's a spaniel I asked that they keep his legs longer and the rest short. He also usually sports a Mohawk and so I also requested that. I left him there for the four hours they told me it would take. Once I made it home I got a phone call letting me know that because his fur was so matted they were going to have to shave his legs. It was nice that they let me know. When I finally picked him up he didn't look like the same dog. No fur=skinny. They did a great job with him though. They even gave him his Mohawk. As for the store itself I am always able to find what I need. They have a good selection of dog products. I really like looking at all the different animals they have. The store is extremely easy to navigate and find things. My dogs like going here too. read more

Only reviewing the store, we don't use professional grooming for our pets. We went here last week to buy a new cat tree and some other essentials. Good prices, very attentive, friendly and helpful staff. Product selection is great, although I was surprised to not find any Frontline products for tick-flee control but that was the only item I missed and the substitutes ended up nicer priced anyway. I'd give this store 5 stars if it wasn't for the fish on display near the entrance, they were held up in very small individual containers that I must assume where meant for marketing / quick sell purposes but it only looked sad that they had to live on such small space. read more

I just recently moved to Durham and this Petco is right by my work. My adorable baby pitbull and I frequent this location and I have to say I really enjoy coming here, especially in the mornings! The staff I have encountered here in the early am right when they open have always been EXTREMELY friendly, and most importantly, super knowledgeable, which is helpful when you have a dog who can chew through the toughest toys in 5 minutes or less and has separation anxiety! I cannot recommend this location enough. They have a great selection of dog food, especially grain free which is what my pitbull has to eat, as well as a great selection of everything else you might need. read more

For our cavapoo Fezziwig, Beth is the absolute BEST! He is a handsome boy when he returns; Beth's trimming is correct and symmetrical; and the Wig is a happy dog! read more

I take my hunting and show dog to get groomed there. Max seems to like the people and he always wins after they groom him .

VETCO CLINIC only! Petco staff incredible, chairs for elderly and disabled. Jessica best manager!! VETCO deserves minus stars!! VETCO HOUR LATE!!! No apology. 3rd in line for service dogs shots. Disabled fear of going in public to start with! Broken scale! Complaint only about staff selling package. Aunt in front of me, girl forcing Aunt to get shots not need!!! I said stop!! Our turn. With vaccination records. She got hostile again. We could not get just shots needed unless we bought what she said!!!! I stood my ground. Heartworm test and Bordetella only!!! Tried to force heartworm/flea package. She said 20% off because they were hour late. They SCAMMED everyone. Asked twice is it on there?? They said yes. LIARS! read more

I can only rate them from a sales perspective, as that is all I do at this store. I buy large amounts of dogfood and catfood every month. Their prices are ok, the staff is very friendly and helpful. I've had a few issues with them running out of Wellness Core when I need it (even when it's not on sale). Also they only stock one product in the Precious Cat Litter line and it's way overpriced, so I have to make trips to the other pet megastore. My wife loves the dog treat bar, and what dog doesn't like eating sandwich cookies all day... read more