Cancel

    Open app

    Search

    Petco

    2.8 (49 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Deep cut

    Cuts and abrasions under their legs and could not follow basic instructions. Go to PETCO in Cary if you want a cut completed correctly and actually have someone take the time to do the job right and get what you paid for. BIGGEST MISTAKE COMING HERE INSTEAD OF PETCO IN CARY. ***update Dog got a deep cut on his leg and they played it off as if it's just a scrape. We had 2 dogs and they couldn't even do our other dog. My dog is fairly smart and I can see why he didn't want to get cared for here. He had 3 haircuts in Cary I can see why he didn't want one here. I advise if you have small dogs to go to Cary.

    Naked mole rats
    Keshante C.

    So annoyed... There's been like a groomer backup since FOREVER! And my rush to get my pups a haircut because they needed one badly. I sadly decided to take them to petco as they had an opening. My exact words to them "I'm okay with them being short as long as they don't look like naked mole rats" .... I LITERALLY GOT NAKED MOLE RATS BACK!!!! How? Just how ‍

    Roger K.

    We are all entitled to our own opinions right? Well here is mines: Parking - 5 Location - 5 Customer Service - 5 Facility Decor/Cleanliness - 5 To be a pet store, man it was clean! I hadn't been to a pet store in years so i was imagining dogs and cats running loose everywhere. This location was the exact opposite. It was well stocked and super clean and it SMELLED GREAT! The parking situation is not one as there is parking for everyone. The location is grand central in the complex and the decor was cool. My favorite part was the customer service. I was approached by a worked (didn't catch her name) that begin to do her best to help someone who was just 'scouting' out the store. She was super kind and full of knowledge. I almost bought a Ferret. 5 STARS PETCO!

    Fresh groom on Justus!
    Jessica S.

    I have taken my dog Justus here since I first rescued him as a puppy, and he just turned 7! For the past 3 years or so we have been seeing Beth for his grooming and she does an absolutely amazing job. Justus hates being groomed and really is not a dog friendly dog, but she takes the most amazing care of him and I never worry about dropping him off for the day! He is part chow, part golden retriever and some other breeds so we have to get him groomed every 3 months or so and each time he looks beautiful and we always get so many compliments! I am truly grateful for being able to trust the staff at Petco, especially Beth, with my sweet baby and knowing he will be in good and caring hands will keep me coming back! Thank you Beth, and all grooming staff!

    Grooming center results courtesy of Grooming Manager and staff.
    Bmore M.

    I dropped my dog off at the Grooming center and my wife picked her up with bloody nails, worse than I've ever seen in my life. The grooming manager stated that the groomer will continue to clip the dogs nails unless it bites. When I called up to complain, the manager puts me on speaker phone as if to mock me by clearly broadcasting my complaint to her coworkers. My dog isn't a biter so she was dealt an unlucky hand from the beginning. Petco's solution was to offer a refund and get my wife out of the store as quickly as possible. We'll be escalating the matter to corporate and the media citing questionable grooming techniques as well as deplorable customer service. If the manager of the grooming center is rude to you as a customer, how can you trust them to take proper care of your animal? I took the grooming and inexperienced management issue to social media and Petco's corporate headquarters responded to my complaint almost immediately.

    Cat food
    Alex H.

    My family doesn't usually buy supplies from a pet store, but as we were buying a betta fish for our daughter, we also stocked up on cat supplies. Pet places like Petco are usually more pricey, but they had the cat food we get as buy one get one 50% off, so we can't complain. The staff greeted us when we entered and they were very helpful when we asked how to care for a fish. When we left the store and looked at our receipt, we saw a 24.99 cat mat we bought was actually priced at 39.99. We went back in to return the mat, and the cashier refunded the difference since the mat was in the wrong spot without any hassle. Our only complaint was that the bathroom was a little dirty.

    See all

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Petco Support

    Petco Support

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of C J.
    46
    32
    0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - Petco

    Review Highlights - Petco

    For the past 3 years or so we have been seeing Beth for his grooming and she does an absolutely amazing job.

    Mentioned in 7 reviews

    Read more highlights

    Camp Bow Wow

    Camp Bow Wow

    (53 reviews)

    If I could give less than 1 star I would. Not sure if it is because of management changes or what…read morebut the last time I boarded my dog here she came back with what I think was kennel cough. I vowed never to board her here again. I thought after a few months I would try again since reviews looked better. There is new management now someone named Ashley. I called the day before and booked a daycare visit. I even double checked with the girl and had her records sent over the girl assured me it was ok and to bring her in the morning. I even called my vet In Florida and her daycare there also. Her Bordatella shot was good until 12/2021. All correct on their files but somehow this company continues to report incorrect findings. If a business can't be honest and just own up to their mistake it shows poor quality in manager and owners. Notice my first review of this place was pretty nice and honest. I Brought her in at 6:45 am and they said oh her bordatella is due we can't let her out she will be crated until we can contact you further. Mind you at this point I had already dropped her off and was already at work! If I would have known this I would have never dropped her off. I had to leave work and come back and get her and then drop her back off and then go back to work. ** Yes when I called they did give me my package back of 60 some dollars which was good. Another clue dog parents is your dog does tell you if she likes daycare ...at least mine does because she has been going since she was a puppy. I had 3 other doggy daycare centers in NC and one is next to a vet check my dogs vaccination records that state she was good until December 2021. She cowered as soon as I brought her in and she peed on the floor and tried to go straight to the exit door!!!! Should've been my first clue! I feel bad even bringing her back here. After this experience I will NEVER EVER AGAIN BRING HER HERE!

    We were visiting for a week and I was working during the day. I would be ok to run back to the…read moreAirbnb to walk my dog during the day but I felt bad she would be all alone in the apt all day. I came across this place on a Google search and reached out. I am glad I did. First they have to interview my dog to make sure she is not Cujo so that makes me feel better that they will screen all the campers there and second they make sure we have all the vaccinations. My dog loves it there and she has been there for the whole week and coming back exhausted. I feel better when I am at work while she is at camp. Definitely using them again if I get to come back to Durham on business.

    Petco - petstore - Updated May 2026

    Loading...
    Loading...
    Loading...