I think they hated my dog. I had such a bad and unprofessional experience here today. I had the SAME EXACT experience as the other 1 stars below. As you can see I try to only leave positive reviews on sites, but I just feel a responsibility to share my experience with this place. I typically would first contact an owner or manager in regards to customer service, but I can see by the owner's responses on other reviews that would be a waste of time, and apparently, according to my receipt, it was the owner Suzanne that did all of this. I wouldn't know because, unlike what they advertise, she never came out and introduced herself at any point.
My schnauzer had been groomed here twice before. Both times I asked for unscented/sensitive skin products. Both times I picked him up he stunk of doggy cologne and powders with a rash on his underbelly. The second time I brought it to their attention and the cashier's response was "Ugh, ok ill let them know cause sometimes our girls just don't read the notes." Really?! So I had to take my dog home and give him another bath on top of just being groomed. Therefore, I stopped going there 2 years ago. Fast forward to today, where I took both my mini beagle and mini schnauzer in (This was the only groomer in town with open appointments so I figured the third times the charm, right?). According to my vet and home scale, My dogs are the exact same size and weight. However, when the groomer was "assessing" my dogs in the back out of sight, she said that the beagle was 1 pound over so that means that I will be charged up to the next weight class. (I, personally, would not risk losing business over 1 pound but hey whatever you know what they say about skinning a sheep....) My husband actually laughed when she said he was 1 lb. over so the cost would increase. Then, the receptionist asked if I would like a de-shedding treatment or their teeth brushed and I said no. I explained that the beagle was a howler and that if he got annoying to just call me and I be there right away to pick him up. No prob checked them in and left.
An hour later they called and said my beagle was ready. When I arrived she tossed him at my husband and the only thing she said was that we needed to bring her leash back. (weird because we had his leash in our hand). She didn't say anything else. Not a word about the struggles or extra charges. I returned 4 hours later to pick up my schnauzer and that's when it got weird. She said my total for grooming the dogs was $55 and $48 so I handed her my card and told her to add a tip. When she handed me my receipt there was an additional $25 in charges that she did not mention. I asked her and she said "We had a hard time with Bandit the beagle howling so much so we gave him CBD and we decided to express track him so we could get him out of here and that is an extra $10. We also decided to go ahead and de-shed him and that was an extra $15. Sorry the girls didn't communicate that to you". I asked "What girls? You are the only person I've seen." She then went on about how it's typical to have a higher price the first time the dog gets groomed. Who said it was his first time getting groomed? Not me. On the way home my dog that would typically windsurf out the window on the way home from being groomed, stayed curled up in the floorboard and kept falling over when I got him home.
I honestly don't care that this place, as the owner stated on other complaints "has 4300 other happy customers" or how much dog training you have or what pet business you own, if you cant handle a beagle howling for less than an hour without losing your professionalism, then you are in the wrong business! Pet Paradise stated that he does howl, but once they were sweet and loved on him that he calms down WITHOUT CBD. So, I don't know why Angelic Pet had such an incredibly hard time for less than an hour! My dog was such a hand full that they medicated him and gave him extra services without asking me? If my dog was struggling to the extent that they stated why didn't they call me? Why did they proceed with the service let alone do things I didn't ask for? Just so unprofessional. Judging by the other reviews on here, this is a pattern of behavior with this place so if you must, proceed with caution as you have been warned! read more