I went in for a routine health check, but they later sent me an enormous bill coded as an office…read morevisit. Kim N Tran, DO seems to use any excuse to apply different billing codes to mislead the insurance company and overcharge patients. When I requested a code review, the office manager was uncooperative and spoke in an unprofessional, rude tone. This office is far from professional, and I cannot recommend it. It's best to avoid this doctor and this practice altogether.

Pediatrics - I started going to St. Jude when we went to Dr. Mathur for our first born a few years…read moreago as she had great reviews online. We have no complaints with her other than she does get busy and the schedule fills up quickly. There were times we had to see the other pediatrician, Dr. Alejo, instead due to scheduling. We found Dr. Alejo to be soooo personable and always went out of his way to ensure we were informed and cared for. Because of this, we switched over to Dr. Alejo as the PCP and are so happy with the service he provides. OBGYN - Dr. Du and Verina (NP) were the two I most often saw during my pregnancy. Both extremely friendly, personable and will take the time to answers questions, otherwise, office visits are standard and quick. Great experiences overall with both! Office has gone through extensive renovations and is very modern, clean and spacious. There is even a little seating area for the kids with a tv to keep them occupied / entertained while waiting. Located in the same plaza as The Habit / Sprouts / Ross. Shared parking lot with ample amount of spaces, never an issue.

The doctors here are excellent, but the overall service has become unacceptable. It's nearly…read moreimpossible to reach anyone directly by phone now , they've eliminated the direct line and force you through a third-party system that's completely ineffective. I've spent over 40 minutes just trying to get through, and it's a waste of time. This office has gone downhill. Scheduling an appointment with a primary care doctor takes two months or more, and while you can see a nurse practitioner sooner, they don't seem to communicate or relay notes back to your primary which defeats the purpose. The practice clearly overbooks its doctors and expects patients to tolerate it. This level of disorganization and inaccessibility is extremely disappointing.

The wait times to get an appointment are unreasonable. When I tried to schedule with the first…read moreavailable doctor, the appointment was set for five months out. Additionally, I underwent a bone density test but have yet to receive the results despite multiple calls and messages to both my doctor and the radiology department. It's been three months, and I still haven't gotten any information. Waiting five months for an appointment and enduring delays in test results are simply not acceptable.

This is such a good Kaiser facility…read more Much smaller than the gigantic hospitals I am used to visiting, quiet, clean, and well-maintained. This morning, I made a 2:15 p.m. appointment for my 17-year-old daughter to see a doctor. Due to heavy traffic on the Pomona freeway, we arrived forty minutes late for the appointment. The check-in employee at the front counter (a Hispanic male) advised me that my being late should not be a problem; however, it was up to the doctor. This employee walked to the rear of the clinic and personally spoke to the doctor or other staff members regarding my tardiness. With seven minutes, this gentleman walked back to his workstation, where I also remained waiting for a response, and he advised that my daughter was good to go. The doctor was going to see my daughter. It was my fault for arriving late, and the fact that this gentleman left his workstation and spoke on my behalf is TRULY appreciated. As always, my daughter received the best medical care available. I am a fan of this facility and each of the awesome staff members assigned to this location.

Doctors here are good, always have an issue with pharmacies, they issue the wrong amount of…read moreprescription, prescription will say 24pi for 1 month then try to issue you 6 pills total, it's always an issue at this pharmacy. Getting you bloodwork done here is also an issue, the phlebotomist are great it's always the receptionist/cashier that has an attitude, the one on Friday January 30th 2026 @ 8am is extremely rude and makes some wild accusations based on my appearance. She needs to be under review or have more supervision. Improvements can be made.

Dr. Chang and the staff at Star Health Medical are highly professional and caring. As an undergrad,…read moreI had the opportunity to shadow Dr. Chang over the summer and witnessed his commitment toward his patients and his students. He is exceptionally knowledgeable, dissecting questions at different angles for his students/residents. He is also highly compassionate toward his patients. Whenever patients hesitate to take an annual scan out of fear, he would always encourage them to overcome their fear and inform them of the significance of regular screening. After my shadowing experience at SHM, I recommended Dr. Chang to my mom. As a first-gen immigrant, my mom has always been very anxious about seeing doctors in the US. But after her visit, she said Dr. Chang was very patient and informative. He insisted that my mom do a mammogram despite having done one back in China 6 months ago. The most recent mammogram reveals that there are suspicious masses! But thankfully, we were able to bring the situation under control due to early discovery. As a pre-med student, the shadowing experience was educational and encouraging. He is a fun and approachable guy and thoroughly answered all my questions about med school and application. As a family member to his patient, we are thankful for his professionalism and compassionate communication. I highly recommend Dr. Chang!

Oh, please. If there's a zero star, the NP deserve a zero star. I was calling them today like 3…read moretimes regarding my mom's lab results. They keep saying: "oh, we're busy right now, we'll calling u back." It never happens. All lies. Zero calls back. Worst one, the NP was yelled and didn't even want to listen to the complain, and hung up. Waow! What a service! Super epic. They called, inform about "something" that wasn't a clear instruction, and wanted us to check with a neuro specialist. How to communicate with the next doctor, if the instruction I received wasn't clear? If u inform something to someone, and someone communicate it to someone else, and it became unclear what do you want, cannot give response back, get the hell out pls. Do it yourself. Don't care what u want anymore. When I asked, "nicely"... their response was: oh, we're VERY busy right now, we WILL call you back. PRETT!! "Liar!" And the NP was saying: "don't u understand that we're VERY BUSY!!" "You need to listen to me!" (When she's the one NOT listening!) (After I called 3x and waited for them to call back like almost 8 hours???) Don't u think I AM NOT BUSY MA'AM? I was "too busy" waiting for your response, just to ask, what do u want from the neuro? From the kidney doctor? What the hell u want? Explain it nicely, not so complicated ma'am "busy-in-the-world." I'm sure the doctor is a nice person, but NOT the ma'am NP! She's a fucking bullshit!!! Not a profesional at all. They tend to hanging up their phone OR just blocked u into a busy line, so when u called them, NOONE (like literally noone) will pickup the phone OR listen to your voicemails. Their phone is broken, just like their heart is broken. Probably, just come to their busy office, and see how "busy" they are blocking people's phones call to make a very QUIET room. Wow!! Applause to their profesionalism. That's how they got their profesional degree. Just blocking people's phone, and do prescription till their patient's kidney is broken.

During my stay at this hospital, I was treated with so much care and kindness by the doctors,…read morenurses, and staff. Being in the hospital can be stressful, but the people here truly made me feel supported. A special thank you to a volunteer named Ren who left me this beautiful card. It brought a smile to my face and really brightened my day. Small acts of kindness like this make a big difference. I'm very grateful for everyone here. Thank you for taking such good care of m

Pomona Valley Hospital Medical Center (PVHMC) is where I gave birth to both my daughters. Ever…read moresince baby delivery, I've primarily came here for physical therapy in the past. Most recently, I've come here for occupational therapy. Parking can be a challenge depending on which side of the hospital that you're at. When I got here, I didn't know where exactly the occupational therapy was located. I just parked at the first parking spot I found available. Then I walked into the Women's Center lobby and a nice gentleman directed me to the rehab center. Thank you sir! It was a few mins walk from where I was at to the rehab center. Guess what? Tons of parking available on the rehab side. Now I know. Just a tip... it is best to check the map before heading over here so you know which is the best side to park that is closest to where you need to be. Trust me... there will be some walking if you're on the opposite side. Great hospital with good staff. Continue to provide good care and support your community. Thank you PVHMC!!

Pharmacy area is a bit cramped with the long lines but they went quickly. 10 min to get in and get…read moreout with my prescription. Pharmacist was nice and efficient. Parking was busy.

Expect to wait over an hour from your APPOINTMENT TIME anytime you come . This is ridiculous.read more

I went to do a work physical today and was there over two hours. The process was fairly simple and…read morestraightforward. However, I was having a difficult time blessing them with my urine. The XRay Tech 'Marquez' was a bit insensitive about it and made me feel uncomfortable. They front desk manager eventually offered to give me a saliva/oral drug test instead. I had to actually advocate for the alternative test, because it wasn't offered initially. Just communicate and offer feedback to help people understand their choices would make this already anxiety producing process better.

This is the urgent care that is pretty spacious, but it can get busy. Because it is very tucked…read moreaway I don't believe any people know about it. They have imaging x-ray doctors, nurse, practitioners, physician assistant on staff. Since it is an urgent care, you will be in and out within two hours or less. There is no gurney or bed for you to lie on so everyone who walks in here it's pretty much ambulatory. Came here for Worker's Compensation issue, and they were very professional, kind, accommodating, with excellent patient care. The process is extremely easy and fast. The waiting area is really spacious and comfortable overall. Very happy with the service here if they also have physical therapy on site. Physical therapy staff and department is excellent and professional!

I had a nice experience on this urgent care when I went there last December for the first time, I…read morehad a bad flu and the Dr. was very nice and listens, very accommodating. I was able to be given antibiotic and the next day I felt better and continued my medication. Now, I'm bringing in my son later this afternoon because I like the Dr. and the place is nice and clean and most of all no waiting for long time.I will definitely comeback here again when needed. They are open M-F: 8-8pm Sat &Sunday: 9-5pm Lunch break: 2-3pm

Went here for emergency meds year or so ago when i was moving and paid in cash up front. Never…read moreagain the doctor billed me later and i called the front desk and she said she "handled" the misunderstanding only later to find out it was sold to debt collectors thanks. Dont come here and dont pay in cash

Dr. Chen is a wonderful Doctor He hires the absolute best…read morephysician assistant very qualified and caring. The office manager and staff are very supportive and friendly Moved from Maine to California 8 years ago and had found Dr. David chens medical group still there and very satisfied

Poor quality of care I have never seen. I asked for a urologist referral after an office visit to…read moretreat for my DUI and it was unsuccessful. I either get a voicemail or keep on getting this message from the front desk, the person who handled the referral will call you back and no one call me back. One time their front desk even told me she will ask the doctor and then call me back. No one calls back! Not sure why they treat their patient like they are stupid and suppose to just wait? All I want to know if just a simple answer yes or no.

Attended salute to veterans ceremony Well done event at…read moreVeterans fountain at city hall

I came in to get some information on activities for a family member. The person at the front desk…read morewas friendly and greeted me right away. I asked I was looking for activities and information. I was walked to a wall of flyers where she explained the activities that are available and asked for what are some of the interests. They have painting, exercise classes, lunch, bingo, day trips, hula dancing, line dancing and soo many more like music classes and technology classes. I was pleasantly surprised by all that they offer and about the staff working that day. I will definitely encourage my family member to attend as I believe she will really enjoy herself and most importantly the staff appears to be friendly and welcoming. This can sometimes be a bit intimidating for our senior community when trying out new things.