Really disappointed with this spa today. I know I wrote a four star review for their service last month and was eager to enjoy similar experience this evening but they ruined it all. I was on Kew Garden station which is 10 min drive away from this Spa. I called them and asked for 2 Hr massage appointment for me and my friend which they complied with. It was very hard to find parking in this area so it took us 20 mins and we got there by 4:50 instead of 4:30 this older looking Asian lady opens the door who spoke average English and tells us "I am sorry we have another customer and we are very busy and short on staff so come back half hour later. We thought you were not gonna show up since you said you were ten minutes away". We sat in the nearby cafe waiting for half hour. She calls me on my cell at 5:20 "sorry we are very busy, we don't have enough people working and since you want 2 Hr massage that's why you have to wait so come back at 6:30 and call us before". Bro WTF is wrong with this place, since me and my friend wanted 2 Hr massage they pushed us aside like we don't matter bcoz they did not wanted to put in the hard work. She kept insisting that try half hour or hour and half bcoz 2 Hrs is too much. MY FELLOW GENTLEMEN PLS DONT WASTE YOUR TIME AT THIS PLACE BCOZ THEY DONT CARE ABOUT YOUR TIME AND MONEY. They lost $240 plus today bcoz of their stupidity and ill management. They want to do things their way, they want the customers to come to them beg them to do 30 mins or more and then they can harass them for more money. PLS DONT WASTE YOUR MONEY AND TIME HERE. THIS PLACE IS NOT WROTH IT. Never coming back to this place again. read more