I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

I called to cancel my appointment due to an emergency situation...long story short, the front desk…read moreperson told me I would have to pay a 50% cancellation fee which ended up being $200. I told her that I was never informed of the cancellation policy and she told me it was on their website. Then she told me that if I don't pay the fee I'm never welcomed back. What she didn't realize is that she had already lost a customer for life. It's fine to have a cancellation policy. What is not fine is telling a customer they are never welcomed back. Super disappointed about this experience.

Very pretty nail salon and the spa pedicure was amazing. Staff was friendly and took the time to…read moremake sure nails looked perfect. Prices were on par with all other salons with lots of different services to choose from. I'd highly recommend J'adore for a pampering and relaxing experience.

The worst pedicure I've ever had! My toenails were not shaped the same or even cut to the same…read morelengths, the nail polish was not just poorly painted on, but all over my sandals. 3 hours after my pedicure one toenails polish had completely peeled off. The polish was so thick it looked bumpy and uneven. I wish I had taken a photo of them but I had to remove the polish and got get a pedicure elsewhere. Save yourself and don't bother getting your nails done here, I sure won't.

I called Zen Nail Bar last second on a Sunday and they squeezed me in for a full builder gel set!…read moreCrystal, the owner, personally did my nails and she did a phenomenal job. Allison at the front desk was incredibly helpful as well! I'm obsessed with the quality and look of my new nails and will definitely be back.

The salon is new and beautiful. I've been before and had good service. I've even recommended it…read moreto several other people. However, I wanted to try someone new. Crystal is NOT that person. She was late for my appt. (First appt of the day) Never acknowledged me, never apologized for being late. Never tried to start any kind of conversion. She was unfriendly and somewhat rude. I'll have to think twice about going back. There's other places that appreciate your business.

Kelly rushed for her next customer. Paid full price for a poor and incomplete basic manicure. I…read morewas so offended that I did not tip and will not go back.

Overall, this was a pleasant experience. I got shellac manicure and it was 27$. The website was not…read moregood at all but the prices are listed above the checkout counter in the shop. I did call and make an appointment but still had to wait around 10 minutes after arriving since they were busy (went mid day on a Wednesday during summer). I saw many comment on the limited color selection so I took a pic of the bin. I was able to get a color I really liked. The staff was friendly and did not talk much, so I was able to just "zone out" and enjoy it. They were quite fast and did a good job overall. I feel like I've gotten shellac for less than 27$ (pre tip) before so I'm not sure if I'd go back again... it was fine and convenient for me that day. Worth a try if you are interested.

If I could give 0 stars, i would. There were 3 of us that went to the northland dr / 10 mile…read morelocation on 2/21/26. 2 pedicures, 2 fills and a full set of nails. My pedi took a total of 20 minutes!! I had one not too long before so I wasn't overly concerned, but after I got home and had my socks off, I could see - and feel that there was still a few rough spots on both feet. Then I got my nail fill. Looked great when I left but the NEXT MORNING the polish was peeling off my nails. The other nail fill had the same thing, peeling polish. The full set of nails looked great, except that the tech / owner cut the cuticles and blamed her for 'talking' while getting her nails done and then cut her again. Her fingers were bleeding. When I went back to get my polish fixed I was told it wasn't dry when I left. And that it was my fault for putting my hand under the light incorrectly. This is not my first set of nails, as stated before - it was a fill. I have NEVER, ever from any other establishment had my nail polish peel off from my finger nails. No apology to any of us. I can say that none of us will be dropping a dime there again, let alone the almost $100 each that we spent last weekend.

The lady that I was getting my nails done by was horrible. she was not listening to the color I…read morewanted, I wanted a neon pink for my neon party later that evening, and she ended up going with white French tips that were awful, I told her and she said nothing. when we got done it ended up being really bad, thick nails, my nails felt like they were about to fall off. The salon smelled horrible on the outside and the inside was dirty. horrible never going back!!

I've been here about 3 times over the past 2 years and have worked with several of the ladies here…read morefor trim and styling! Very professional service and welcoming environment. It was my first time having a balayage touch up done here last month with Avery. I didn't have much of a vision for what I wanted, just knew I wanted brown red tones. Avery was super sweet and attentive to my questions and my preferences. It's always a nervous process meeting a new hair stylist but we clicked really well and she was very reassuring and diligent with her work! I had a very positive experience with her and loved the redness of the balayage at the end. Everyone in the salon hyped me up and it felt like a very supportive environment for the workers and clients! Avery also walked me through how to maintain my hair color, and I have been able to keep my hair red 1 month later with the recommended red shampoo! Overall a great experience and professional work here. I feel very at ease with the high quality services they offer. Definitely would come back

I have been coming to Xscape for a few years now, and I have had only good experiences! I have seen…read morethree ladies at the salon, but have been with Kate F for majority of that time. Not only is the salon adorable, clean, and welcoming - but they have the BEST product selection. Aveda, R&Co., Orbe, and more. They aren't product pushy at ALL. On top of the hair products, they have a lovely assortment of hair accessories, jewelry, candles, lip products, etc on display every time I come in.. and honestly, it's always on trend, awesome quality, and you need it. I love their online booking tool - super easy to use! As for the talent of their stylists - I have never left unhappy with my hair, far from it. I always leave loving what was done and feeling like a million bucks. Each girl I have seen for a service has done an outstanding job and I have loved my hair! I get asked often where I get my hair done, I love sharing where and who does my hair. Highly recommend Xscape Salon - and their sister location Studio Monroe, too!

The "spa" name hooked me, but it's really just an average nail place in a strip mall. BUT INCLUDED…read morefantastic customer service. When my pedi color (opi bubble bath) wasn't set in 3 coats, my nail tech added 3 more to my big toe. Then the unthinkable.....when putting on my sandals, we both bumped that same toe. He went back to clean up and recoat my nail. You don't always find that consistency and willingness to help. I reflected that in my tip. Pedi with sugar scrub and hot towel was $35, there was another upgraded service as well. You'll find five nail stations and five pedicure chairs. Simple setup, again great customer service experience.

Always prompt, clean and friendly. Lisa gives the absolute best pedicure! The polish stays on…read morewith no chipping for the whole time between appointments. Her attitude and attention to detail are wonderful. The new decor is light and pretty, and the new chairs are very comfortable.

I debated whether to give this 3 or 4 stars. However, I ultimately chose to go with 4 as I have a…read morefriend who went here and had a positive experience, so I think my negatives may not be the norm... see below for more about my pedicure experience. What I liked: -easy to book appointment (did so online) -prices and services listed online -ready for me right when I arrived -accepts Spa Finder gift cards -nails overall look very nice and have held up GREAT for 2-3 weeks with no real chipping! This was the ultimate plus since I had a wedding last weekend and did not have to get them redone since they still looked excellent!! Huge bonus! What could be improved: -no music (and no one in the salon besides us) which made for a very quiet (too quiet) experience since I just wanted to relax and not talk much. -the towels used to dry off my legs and feet had some residual hairs on them. The nail tech apologized for this and said they must not have used a dryer sheet. However, it still was kind of gross and happened 3-4 times during the pedicure. -nail color selection could be better but it was fine overall. Not as much variety as other places I've been but still pleased with the color I got. Overall: I am very pleased with the quality of my pedicure (which is most important). I think some logistics of the salon could/should be improved if they went to excel but they are easy enough fixes to make!

I made an appointment time and time again - and the tech made me wait an hour - and I would have…read morewalked out - if it wasn't for my daughter and us leaving on a trip the next day. I was so irritated- it's completely unacceptable and for some reason they do not respect other people or their time. I will never go back.

I've been there many times and have not experienced poor care. The only thing is I'd wish the staff…read moreto speak English and not whisper to each other while do care in their own native tongue.