I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

From my Google review:…read more I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars.

Love love love this set!! Never fails! Chloe is so sweet and just makes my experience so good each…read moretime!

Very pretty nail salon and the spa pedicure was amazing. Staff was friendly and took the time to…read moremake sure nails looked perfect. Prices were on par with all other salons with lots of different services to choose from. I'd highly recommend J'adore for a pampering and relaxing experience.

I walked in last minute without an appointment and an hour before closing and they made time for me…read moreand did an amazing job! Very friendly staff and it is beautiful inside.

I called Zen Nail Bar last second on a Sunday and they squeezed me in for a full builder gel set!…read moreCrystal, the owner, personally did my nails and she did a phenomenal job. Allison at the front desk was incredibly helpful as well! I'm obsessed with the quality and look of my new nails and will definitely be back.

Overall, this was a pleasant experience. I got shellac manicure and it was 27$. The website was not…read moregood at all but the prices are listed above the checkout counter in the shop. I did call and make an appointment but still had to wait around 10 minutes after arriving since they were busy (went mid day on a Wednesday during summer). I saw many comment on the limited color selection so I took a pic of the bin. I was able to get a color I really liked. The staff was friendly and did not talk much, so I was able to just "zone out" and enjoy it. They were quite fast and did a good job overall. I feel like I've gotten shellac for less than 27$ (pre tip) before so I'm not sure if I'd go back again... it was fine and convenient for me that day. Worth a try if you are interested.

Kelly rushed for her next customer. Paid full price for a poor and incomplete basic manicure. I…read morewas so offended that I did not tip and will not go back.

I just walked out mid appointment! One of those ladies were so rude to me and gave me an attitude…read moreabout me picking out a color... very unprofessional! I will not be back!

If I could give 0 stars, i would. There were 3 of us that went to the northland dr / 10 mile…read morelocation on 2/21/26. 2 pedicures, 2 fills and a full set of nails. My pedi took a total of 20 minutes!! I had one not too long before so I wasn't overly concerned, but after I got home and had my socks off, I could see - and feel that there was still a few rough spots on both feet. Then I got my nail fill. Looked great when I left but the NEXT MORNING the polish was peeling off my nails. The other nail fill had the same thing, peeling polish. The full set of nails looked great, except that the tech / owner cut the cuticles and blamed her for 'talking' while getting her nails done and then cut her again. Her fingers were bleeding. When I went back to get my polish fixed I was told it wasn't dry when I left. And that it was my fault for putting my hand under the light incorrectly. This is not my first set of nails, as stated before - it was a fill. I have NEVER, ever from any other establishment had my nail polish peel off from my finger nails. No apology to any of us. I can say that none of us will be dropping a dime there again, let alone the almost $100 each that we spent last weekend.

I've been here about 3 times over the past 2 years and have worked with several of the ladies here…read morefor trim and styling! Very professional service and welcoming environment. It was my first time having a balayage touch up done here last month with Avery. I didn't have much of a vision for what I wanted, just knew I wanted brown red tones. Avery was super sweet and attentive to my questions and my preferences. It's always a nervous process meeting a new hair stylist but we clicked really well and she was very reassuring and diligent with her work! I had a very positive experience with her and loved the redness of the balayage at the end. Everyone in the salon hyped me up and it felt like a very supportive environment for the workers and clients! Avery also walked me through how to maintain my hair color, and I have been able to keep my hair red 1 month later with the recommended red shampoo! Overall a great experience and professional work here. I feel very at ease with the high quality services they offer. Definitely would come back

I have been coming to Xscape for a few years now, and I have had only good experiences! I have seen…read morethree ladies at the salon, but have been with Kate F for majority of that time. Not only is the salon adorable, clean, and welcoming - but they have the BEST product selection. Aveda, R&Co., Orbe, and more. They aren't product pushy at ALL. On top of the hair products, they have a lovely assortment of hair accessories, jewelry, candles, lip products, etc on display every time I come in.. and honestly, it's always on trend, awesome quality, and you need it. I love their online booking tool - super easy to use! As for the talent of their stylists - I have never left unhappy with my hair, far from it. I always leave loving what was done and feeling like a million bucks. Each girl I have seen for a service has done an outstanding job and I have loved my hair! I get asked often where I get my hair done, I love sharing where and who does my hair. Highly recommend Xscape Salon - and their sister location Studio Monroe, too!

I chose Serenity Nails Spa because of its excellent reviews and expected a professional, careful…read moreexperience. Unfortunately, my visit was very disappointing. This experience highlighted the importance of proper communication between the client and technician to ensure expectations are clearly understood and to provide safe, satisfactory service. I came in hoping to have my nails filled. I was greeted by Kim and then assigned to another technician. The technician did not speak English, so communication was very difficult. I asked Kim to help translate. I was told that they recommended starting over with a new set, although I did not fully understand the reason. I agreed. During the removal of my existing gel, the technician filed my nails and then used a piece of plastic to chip away the old gel. In the process, the top layer of my natural nails was also removed. I have very thin nails, and this was painful. I asked Kim to explain this to the technician, but communication remained difficult. The technician then began preparing my nails for tips. I specifically explained that I did not want tips because I cannot tolerate nail glue. I requested gel or powder instead. By that point, however, my nails had already been cut very short. Kim then took over after finishing with another client. When Kim asked what shape I wanted, I explained that I wanted a natural shape--not pointy or square. I tried several times to explain that I simply wanted the corners rounded. The communication continued to be difficult, and I felt that Kim was increasingly frustrated with me as a client. Eventually, while working on my nails, she suddenly began cutting them very short. When I questioned what she was doing, she told me she would not continue the service, that there would be no charge, and that she needed to cut off what she had done. She then told me to go somewhere else. This happened at approximately 6:55 p.m., when most other salons were already closing, leaving me with very short, damaged and painful nails and nowhere realistic to go for help that evening. I understand that communication difficulties can happen, but I expected patience, professionalism, and care--especially when I was clearly experiencing pain and trying to explain what I wanted. Unfortunately, the way this situation was handled left me very disappointed. Based on my experience, I would not return.

The "spa" name hooked me, but it's really just an average nail place in a strip mall. BUT INCLUDED…read morefantastic customer service. When my pedi color (opi bubble bath) wasn't set in 3 coats, my nail tech added 3 more to my big toe. Then the unthinkable.....when putting on my sandals, we both bumped that same toe. He went back to clean up and recoat my nail. You don't always find that consistency and willingness to help. I reflected that in my tip. Pedi with sugar scrub and hot towel was $35, there was another upgraded service as well. You'll find five nail stations and five pedicure chairs. Simple setup, again great customer service experience.

I debated whether to give this 3 or 4 stars. However, I ultimately chose to go with 4 as I have a…read morefriend who went here and had a positive experience, so I think my negatives may not be the norm... see below for more about my pedicure experience. What I liked: -easy to book appointment (did so online) -prices and services listed online -ready for me right when I arrived -accepts Spa Finder gift cards -nails overall look very nice and have held up GREAT for 2-3 weeks with no real chipping! This was the ultimate plus since I had a wedding last weekend and did not have to get them redone since they still looked excellent!! Huge bonus! What could be improved: -no music (and no one in the salon besides us) which made for a very quiet (too quiet) experience since I just wanted to relax and not talk much. -the towels used to dry off my legs and feet had some residual hairs on them. The nail tech apologized for this and said they must not have used a dryer sheet. However, it still was kind of gross and happened 3-4 times during the pedicure. -nail color selection could be better but it was fine overall. Not as much variety as other places I've been but still pleased with the color I got. Overall: I am very pleased with the quality of my pedicure (which is most important). I think some logistics of the salon could/should be improved if they went to excel but they are easy enough fixes to make!

I made an appointment time and time again - and the tech made me wait an hour - and I would have…read morewalked out - if it wasn't for my daughter and us leaving on a trip the next day. I was so irritated- it's completely unacceptable and for some reason they do not respect other people or their time. I will never go back.

I've been there many times and have not experienced poor care. The only thing is I'd wish the staff…read moreto speak English and not whisper to each other while do care in their own native tongue.