When I met with the intake person from Angel Companions of Delaware County on Sa, 9/14 to discuss my home health care needs, she was very confident that Angel Companions could meet them. She seemed like she and her organization were credible.
During the meeting, I told her that we may need services for next Sat, 9/21. She said that they only need 48 hours so, I told her that I will confirm by mid-week. She said that she would pass the information to her home care manager, the person responsible for scheduling. I sent her an email on Wed, 9/18 early morning to confirm that we are going to need services. She sent me a email that afternoon stating that I should be hearing back from the manager on Thursday afternoon at the latest.
Long story short, I never heard from Angel Companions. I called on Thursday afternoon and they said that somebody will get in touch me. Friday morning rolls along and nobody had called to me so I sent the intake person an email. She emails me back on Friday at 10:53pm that somebody called me to let me know but there was no voicemail on my cell or home phones. The email stated that somebody will be at my house by 8am on Saturday but nobody ever showed up at my house.
Based on this unfortunate and very disappointing to experience, I do not trust Angel Companions and will not use their services. read more