We recently hired BAYADA's private duty aides to provide 24-hour care for our terminally ill…read moremother. My sister or I were almost always also present, but we needed an aide to assist with bathing, toileting, and so the family caregiver could sleep at night. We hired BAYADA aides for approximately 2 1/2 months during the COVID-19 pandemic, until my mother died. As a retired hospice employee, I have seen many home health care agencies, and had previously used two other Wilmington companies for Mom's care. BAYADA's private duty home health aides are far and away better trained and of higher caliber than any other such agency I've seen! PROs: 1) Services began very quickly, just 24 hours after I contacted the agency. 2) The office staff were organized and responsive. 3) Aides were consistently pleasant, respectful, on time, had good hygiene, reliable. The very few times we had problems, the office accepted our concerns and removed that aide from our schedule. 4) Aides were well-trained and enjoyed their job and their employment at BAYADA. 5) Generally positive attitudes! CONS: 1) In 2 1/2 months, we were unable to settle down to a schedule with less than five aides/week covering the 24/7 schedule, as we'd hoped. There were several factors that complicated scheduling, including: COVID-19, we had a large dog, our location (N. Wilmington.) The constant parade of new aides who each required orientation at the beginning of each shift, was tiring. 2) It is nearly impossible for an agency to guarantee 24/7 coverage and not have gaps. There were two times that employees did not show up, but the employee ending her shift needed to leave. If a family member had not been present, my mother might have been left alone. [although company policy states that the aide cannot leave until her replacement arrives, some of these aides were hurrying to another job or to care for their own child.] In sum, however, I was very, very pleased with BAYADA's private duty aide service.

From the owner: BAYADA was founded on the principle that health care gets better when clients get better care at…read morehome--the place they most want to be. From the nurse, therapist, or aide in the home, to thousands of committed employees supporting their work, delivering that care is our highest priority and greatest joy. The core values of company philosophy known as The BAYADA Way--compassion, excellence, and reliability--are ever-present in our daily work. Its tenets are timeless. The BAYADA Way is our shared "true north" that embodies the essence of what we stand for, believe in, and value.

We were not provided with the supplies that we're supposed to come, which would've been a big help…read more And the quality of care was erratic.

Delaware Hospice made an extremely difficult time in my family's life as manageable as possible…read more Nurses Tara and Rachel especially were godsends two separate nights. They worked well over their time to go home the night my father died. With nine people in the house they navigated personalities and emotions with ease while ensuring my father was as comfortable as possible. Tara, Rachel and Faith explained what they were doing and what we needed to do at all stages. The Nurse's aides were gentle, caring and informative. We are so happy that we chose Delaware Hospice.

I can not in good conscience, even give a single star. I have never seen such lack of compassion,…read moreprofessionalism and basic care in my 50 years in the medical field. The lack of basic patient care equipment is unbelievable. It's a sad sad time when companies get away bleeding the elderly of all funds by telling the family they don't qualify for end of life care but they only have 24-48 at the most to live. I have watched my best friend be told her Mother was in Respiratory failure but was never put on oxygen. She developed a pressure sore (open sore) and 4 days later was told that it had healed....not. She was not turned frequently "because she just falls back over". They had to ask for an egg crate mattress! I could go on but it's just more of the same. ( Had to add a star rating to submit review!)

I can't praise Vitas Healthcare enough. They took exception care of my husband when he was in…read morehospice at home. The nurse also showed great concern for my son and me during this very stressful time. The nurses always treated us with compassion and concern. when my husband died they were right there to guide us through a very difficult time. Their volunteers made 3 teddy bears for me from articles of my husband's clothing. These brought comfort to me, my granddaughter and my husband's sister. I highly recommend Vitas Healthcare!!

These amazing folks came into my home when we needed them the most. Their staff was available 24…read morehours seven days a week and I never ever felt alone. End of life care is very frightening for our family but I cannot express to you how this team surrounded us with their arms and education and made our loss a gentle passing. I highly recommend.

I was getting ready to place my mom in hospice care when her physician recommended I reach out to…read moreNJ Health and Hospice. Although we were dealing with all of the emotions of end of life, the team at NJ Health and Hospice was professional, empathetic, and provided everything my mom and my family needed to get through this difficult time. Amazing people!!

Great hospice in the area with an amazing group of caring professionals. You will ne treated very…read morewell with a lot of attention and care.