My mother is 98 years old, and needs many home services. We've come across all type of people, but…read morethe ones that are consistently good (better than good--WONDERFUL) are BrightStar Care (@BrightStarCare.com, 610-254-0600). Dan, Colleen, and Jean are the administrative side, and they are friendly and accommodating and seem to be all-around great people. They have sent us two aides so far, Victoria and Rita, and we love both. They are so warm and attentive, they take very very good care of my mother and are a pleasure to be around. I feel completely comfortable with them in our home, and I am so appreciative the care they give. I can recommend BrightStar wholeheartedly.

John has been extremely helpful with my in-laws. We called Saturday night before Easter at 2AM and…read morehe was there at 8 AM to meet us, Melissa did the assessment and most importantly they got my mother-in-law to agree to have help with my father-in-law who suffers from dementia.

Just spent 2 weeks there. I will NEVER go back. If I could award a zero, I would…read more The place is focused on its own staff rather then the patients. I was awakened at 5am every day so that the staff could bathe my incontinent roommate before shift change. During shift change, it was impossible to get assistance even after pressing the urgent call bell. Three times I waited over an hour to get help. Most of the nurses were nice, but there was one who kept yelling at me. When I asked her not to yell, she said she wasn't yelling and that she just had a loud voice. The food was awful. I have a restricted diet and the kitchen couldn't manage to get me meals that I could actually enjoy. On several occasions, my dinner consisted of 4 slices of dry bread toasted on one side and a pile of lunch meat, with no mayo, margarine or anything else. I was given a prescription for oxycodone when I left, but my pharmacy wouldn't fill it because it was incomplete.

There should be an option to give zero stars…read more My experience with Wayne Center Nursing and Rehab was extremely disappointing. My grandmother suffered serious neglect during their stay, which ultimately resulted in an emergency hospital visit after they did not monitor her glucose levels properly and she was found by family hypothermic and in Hypoglycemia. The staff at Wayne Center failed to monitor her properly, allowing it to deteriorate to a critical point without taking appropriate action. When the emergency unfolded, the communication from the facility was virtually non-existent. I had to learn from hospital staff how bad things had gotten and was left in the dark about how the situation had been mishandled. The extremely rude nursing staff showed little accountability, and any attempts to get a clear explanation were met with vague responses. I have waited days for the administration to respond and they have not taken any accountability either. Not one phone call to address what took place. I would never recommend Wayne Center to anyone seeking safe, attentive, and professional care for their loved ones. Don't be fooled by the cleanliness, homey feel, or Ginger the support cat that hangs out in the lobby. This facility could have been the result of a patient's death if not found in time.

Huge shout out for Sharon and Marcella with Comfort Keepers Fort Washington Pa!!!!!!…read more My mom is coming home from a facility and they are able start are service again in less than 24 hrs. It's a blessing to know someone can be there for my mom when I am in California

From the owner: Remaining within the comforts of home is a dream shared by many seniors in King of Prussia,…read moreCollegeville, and the surrounding cities in Philidelphia. Comfort Keepers can help make that dream a reality through high-quality home care. Meet with our team to create a plan of care that is designed around your individual needs. We offer personal care, incidental transportation, general housekeeping, and more. Before a caregiver comes to your door, they have been carefully vetted, trained, and tested to ensure they can provide you the quality care you deserve. Give our office a call today and we can schedule your free consultation.

My ill father was recently seen by one of the home care nurses at CarePine Home Health and it was a…read moresuch a great comfort to trust my father's care to such a great team of people. Thank you guys.

From the owner: CarePine Home Health is a leading home health care company providing caring personal care…read moreassistants, nurses and therapists in the comfort of the home. Our services include wound care, home infusion therapy, fall prevention, home exercise programs, pain management, assistance with showers, meal preparation, senior care, transportation to doctor's appointment and other activities of daily living, injuries and many more. We are a Medicare and Medicaid certified and insured home health agency licensed in Pennsylvania. We services the following counties: Philadelphia, Delaware, Chester, Lehigh (including Allentown, Bethlehem, Easton), Northampton, Carbon, Montgomery, Bucks, Berks, Schuylkill, Luzerne(including Wilkes Barre) Lackawanna(Including Scranton), Monroe(including Stroudsburg) Columbia, Sullivan and Wyoming

We were very impressed with Care Solutions' professionalism and friendliness. They took the time to…read morethoroughly understand our family and our expectations for a nanny. The nanny they found for our family is incredibly bright, caring, experienced, creative and professional. Our children love her! They guided us through the hiring process, gave us tips for a good working relationship and helped us through the logistics as well. We were very grateful for their excellent guidance.

Very poor experience. $3000 for chatting. With Rick the owner regarding our child care…read moreneeds...highly recommended single candidate offered initially appeared suitable but many problems followed-our child told us how they were brought to the hairdresser and told to sit while caretaker got her hair done, several times child not at home when supposed to be, very tardy for school pick up (late fees and calls came from the school), physically flicking child's face and body, mean words eg telling child to shut up, etc-very anxious until irresponsible individual replaced. Next experience thru Sittercity.com was so much better and cheaper!!!!

Husband on hospice care for several months by Main Line Home Health Hospice. Some nurses okay;…read moreothers awful. The worst though was the social worker. About as abrasive as she could be. Also must be on a clock because she would call and talk to you for no more than 5 minutes and then just cut the call off, even if you were in mid-sentence with her. Didn't explain what services were available. I had asked about support groups; got yelled at instead.

Your Health Information Is NOT Confidential…read more This health system needs to be honest with patients about how their records are handled. Patients should know that their full medical chart can be accessed by far more people than most expect, not just doctors or nurses. Check-in staff, vitals technicians, and other staff members with broad access credentials can view a patient's entire history. Sensitive information also isn't separated, and privacy controls that are typically available in modern electronic health record systems are not being used. In addition, break-the-glass protections, which are meant to guard the most private parts of a patient's record, are not enabled for outpatient care. Since the majority of care occurs in outpatient settings, this makes patient information more exposed than patients would reasonably assume. The system also lacks transparency when it comes to record access. When asked who accessed a medical record, Mainline Health declined to provide an audit log. Without an audit log or similar reporting, patients have no practical way to understand how their information is being used or who accessed it. Overall, patients deserve clear privacy practices and meaningful safeguards. Right now, protections are inadequate, and patients are not receiving the transparency and control they should have.

My experience has been very positive with Visiting Angels. The type of care requested has been…read morecourteous and caring and the office experience has been professional. I am impressed with this agency as compared to other agencies.

I called to obtain information and request an in-home assessment for my mom, who was having some…read moremobility and intermittent episodes of weakness, and Visiting Angels responded within one hour. They not only provided an excellent summary of their services, but their recommendations for my mom were thoughtful and respectful of her desire to maintain as much independence as possible. As a nurse myself, I feel very relieved to know that they are providing support and care for my mom when I cannot be there myself.